HomeMy WebLinkAboutExhibit A - HOPEEXHIBIT A
SOUTH BAY COMMUNITY SERVICES
National City
Homeless Outreach Program and Enforcement (HOPE)
A Partnership lit etween.
South Bay Community Services and
The City of National City, California
2011-2012
Statement of the Problem
The distressed economy has impacted a great number of individuals and families who have
become homeless, or are at -risk of becoming homeless. The 2010 Point -in -Time Count
conducted by the Regional Task Force on the Homeless reported a 7.8% increase in
homelessness in San Diego County from the past year. This included a 12.8% increase in the
number of unsheltered homeless individuals within the County. The City of National City itself
has experienced an influx in the number of homeless persons, particularly trans -border migrants
and their families, as well as those suffering as a result of the current economic crisis. With this
increase, concerned citizens have frequently lodged complaints with the Police Department
regarding issues surrounding the homeless population, which is affecting the quality of life of not
only the homeless but the rest of the populace.
Most of the homeless in National City, according to the National City Police Department, fall
within four categories: mentally ill, drug or alcohol dependent, migrants, or those whose recent
circumstances have disrupted their life and caused them to be homeless. The homeless families
and individuals who fall within one or more of these categories do not benefit, nor do they
become motivated to seek long-term housing as a result of being issued a citation by a police
officer. Although some have been involved in criminal activity which warrants their arrest,
others may benefit from outreach and resources to help them get back on their feet and into a
long-term care facility.
The HOPE Program (Homeless Outreach Program and Enforcement) would be a continued
collaboration among South Bay Community Services (SBCS) and other social service
organizations as well as various departments within National City government including but not
limited to the National City Police Department, Public Works, Code Enforcement, the National
City Fire Department and the City Attorney's Office, to provide outreach, resources and case
management to the City's homeless population. The HOPE Task Force will continue to work
together to address long-term housing issues, and bridge the gap between homelessness and
long-term care.
Goals and Objectives
South Bay Community Services' goal is to assist National City's homeless individuals and
families to access services and supports that will enable them to secure long-term housing, and
change their lives to become as self-sufficient as possible given their individual situation and
potential. This will be achieved through the following objectives:
1. Receive and follow-up with residents' concerns regarding the city's homeless population
within 72 hours (as documented in contact log);
2
2. Conduct outreach to homeless individuals, to connect them with appropriate services
available within the community (as documented in contact log and intake forms);
3. Provide information and facilitated referrals to homeless individuals, including
information on obtaining public benefits and other services and programs available in the
community such as shelter and long-term housing, food programs, medical services, drug
and alcohol treatment programs, domestic violence programs, and other programs as
needed (as documented in contact log and case tiles);
4. Provide one-to-one crisis intervention, assessment and case management for homeless
clients (as documented in case files);
5. Participate in ride-alongs as determined by the City with National City Police Officers to
provide homeless outreach and assistance (documented in HOPE Weekly Reports);
6. Participate in regular regional coordination meetings such as National City's Homeless
Coordination Meeting and the South Bay Homeless Advocacy Coalition to ensure that
referrals are current and services are coordinated with regional efforts.
Project Design
SBCS proposes to hire a full-time (40 hours/week) Homeless Outreach Liaison (75% of which
will be funded under this proposal/contract), who will be stationed at the City of National City
and will provide the following services:
Receive and follow-up on residents' concerns regarding the city's homeless population.
Conduct outreach to ensure that homeless individuals are aware of services available through
SBCS and other local social service agencies. This will include visiting various homeless
"camps" and identified known locations in National City at various hours of the day, in order to
provide crisis intervention and connect with as many homeless people as possible to assist with
advising as to appropriate services.
Provide one-to-one crisis intervention, assessment, and case management to homeless
individuals.
Provide information and facilitated referrals, including information on obtaining public benefits
and other services and programs available in the community such as shelter and long-term
housing, food programs, medical services, drug and alcohol treatment programs, domestic
violence programs, etc.
3
Participate in regional coordination meetings such as the National City's Homeless Coordination
Meeting and the South Bay Homeless Advocacy Coalition to ensure that referrals are current and
services are coordinated with regional efforts.
Participate in HOPE Task Force Meetings, and other City Council and/or collaborative meetings
as deemed necessary by the Task Force.
Implementation/Time Task Plan
Objectives:
Timeframe for Completion:
Measurement
Criteria:
1. Receive and follow-up with residents'
concerns regarding the city's homeless
population.
With 72 hours of call/email
Contact Log
2. Conduct outreach to homeless individuals, to
connect them with appropriate services
available within the community.
On -going with the goal of
reaching 13 homeless individuals
per month (x 12 months).
Contact Log,
Intake Forms
3. Provide information and facilitated referrals to
homeless individuals, including information
on obtaining public benefits and other services
and programs available in the community such
as shelter and long-term housing, food
programs, medical services, drug and alcohol
treatment programs, domestic violence
programs, and other programs as needed.
On -going with the goals of
providing information and
referrals to an average of 13
homeless individuals per month.
Contact Log, Case
Files
4. Provide one-to-one crisis intervention,
assessment and case management for at least
10 homeless clients
On -going with the goal of up to I
new client per month.
Case files
5. Participate in ride-alongs with National City
Police Officers to provide homeless outreach
and assistance
Weekly
1-IOPE Weekly
Reports
6. Participate in regional coordination meetings
such as National City's Homeless
Coordination Meeting and the South Bay
Homeless Advocacy Coalition to ensure that
referrals are current and services are
coordinated with regional efforts,
Monthly
Case files
SBCS and the City of National City agree to participate in the HOPE Program by
coordinating and/or providing the following services:
As Lead Agency, the City of National City will:
® Act as lead agency for administration and fiscal management of the proposed project.
4
• Provide and coordinate services from the various departments within the City of National
City to address programmatic needs and provide support to the Homeless Outreach
Liaison.
• Facilitate the Homeless Committee meetings.
• Provide office location for the Homeless Outreach Liaison at City Facility.
• Providing direction to the Homeless Outreach Liaison relating to outreach and homeless
camps cleanup efforts.
• Provide temporary storage site for Homeless personal property as per abatement
procedures during encampment clean-ups.
• Provide the Liaison with contact information of City officials involved in addressing
homeless -related issues.
• Educate Homeless Outreach Liaison on city policies, ordnances, and resources that relate
to homeless issues.
• Supervise & create Homeless Outreach Liaison's schedule and approve service hours as
determined by Homeless Committee Chair.
As Partner Agency, South Bay Community Services will°
Homeless Outreach Liaison
® Receive and follow-up with residents' concerns regarding the city's homeless population
within 72 hours (as documented in contact log).
Conduct outreach to homeless individuals, to connect them with appropriate services
available within the community (as documented in contact log and intake forms).
• Provide information and facilitate referrals to homeless individuals, including
information on obtaining public benefits and other services and programs available in the
community such as shelter and long-term housing, food programs, medical services, drug
and alcohol treatment programs, domestic violence programs, and other programs as
needed (as documented in contact log and case files).
Provide one-to-one crisis intervention, assessment and case management for homeless
clients (as documented in case files).
• Participate in ride-alongs, as determined by the City, with National City Police Officers
to provide homeless outreach and assistance (documented in HOPE Weekly Reports).
• Participate in regular coordination meetings such as National City's Homeless Committee
Meeting and the South Bay Homeless Advocacy Coalition to ensure that referrals are
current and services are coordinated with regional efforts.
• Networking with other community homeless groups for the purpose of examining best
practices and sharing & receiving information in meeting program objectives.
• Provide weekly reports on program activities and outcomes to the National City
Homeless Committee Chair,
• Provide quarterly statistics as determined by the Homeless Committee Chair.
Review weekly reports to ensure objectives are being addressed.
gi Homeless Outreach Liaison will assist in notification of shopping cart retrieval when
associated with homeless activities.
• Assist with documentation of stored homeless property after storage time has expired per
City abatement procedures and the donation of such items not recovered.
5
® Provide outreach to community and assistance with "No -Trespass" notification notices
when dealing with a homeless project sites.
SBCS Supervisor of Homeless Outreach Liaison
® Supervise Homeless Outreach Liaison's schedule and approve timecards.
• Provide case management guidance and support.
• Supervise Homeless Outreach Liaison's activities to ensure completion of program
objectives.
Program Evaluation
Program Evaluation and Quality Management is an integrated process facilitated by the SBCS'
Contract Compliance and Quality Assurance Department (CCQA). The CCQA staff possess
extensive experience with monitoring and evaluating service delivery, and they regularly review
the conditions of each contract to ensure these conditions are being met correctly and with high
quality. SBCS has written policies which address Privacy, Confidentiality and the Release of
Information, and all program procedures are HIPAA compliant.
SBCS will use various tools to measure program success, including a contact log, sign -in sheets,
customer satisfaction surveys, individual case contact notes, and a HOPE Weekly Report. The
contact log will provide a record of homeless persons contacted or assisted by the Homeless
Liaison. Sign -in sheets will indicate that a group or presentation took place. Individual case
contact notes may include the assessment tool together with progress notes indicating increased
knowledge of available resources, as well as increased social support and coping skills; referring
information; notice of privacy and release of information; evaluations, reports and individual
service plans including any revision; progress notes; collateral notes from conversations and
meetings with other people including professionals regarding the case; and a closing summary.
The HOPE Weekly Reports provide updates regarding Liaison contacts and client progress to
ensure that SBCS is on track to meet and exceed program objectives.
Project Management Structure
The HOPE Program operates under SBCS' Community Development Department overseen by
the Chief Executive Officer and Board of Directors. All project services will be provided by
qualified staff, under the supervision of competent, experienced, and qualified supervisors.
Mauricio Torre, Community Development Department Director, oversees all aspects of
program development, implementation, evaluation and maintenance for department contracts and
programs; promotes programs through outreach, presentations and networking; monitors budget
and program process, statistical reporting and contract management; oversees all county required
performance outcome project measurements; oversees completion of monthly data reports in
6
coordination with the Quality Assurance Department; supervises the completion of quarterly
narrative reports as required by contracts; produces policies and procedures as well as other
materials and forms for programs; conducts training, weekly meetings and strategic planning for
department; manages the department budget and staff.
Jose Mireles, Community Development Department, Program Director, supervises department
programs related to fair housing, housing services and resources, employment assistance,
emergency shelter, emergency food assistance, utility assistance, financial literacy, and case
management; develops and maintains collaborative partnerships with the Chula Vista Elementary
School District, Sweetwater Union High School District, and community organizations; develops
and supervises operational and data collection systems; supervises program coordinators, direct
service staff, and interns; supervises special projects and contracts; coordinates events and
ongoing community activities; facilitates trainings and meetings; analyzes and audits client files;
develops monthly, quarterly, and annual reports; and performs other duties as needed.
Angel Perez, HOPE Liaison, is stationed at the National City Police Department and works
collaboratively with National City representatives to provide outreach including information
regarding public benefits and other services and programs available in the community, crisis
intervention, assessment, and case management services for homeless individuals and families in
National City; participates in regional coordination meetings such as National City's Homeless
Coordination Meeting and the South Bay Homeless Advocacy Coalition; maintains contact log,
sign -in sheets and client case files; prepares weekly HOPE reports for review by SBCS CCQA
and the City; performs other duties as assigned by the Program Director.
See Organizational Chart below.
7
National City
Collaborative
SE3CS
South Bay Community Services Organizational Chart
Cnula Vista
Community
Colts boar a tics
a1 'ktives
--'—'--- Reach Our
to I' amilie.s
Organizational Capacity
Board
Of Directors
Chief Executive
Offset
Cesa
Nue stra
Rasideni .11
,ncit
Shelter
Residents'
COunclls
CAT
Parent/
Youth
Advisory
Council
Trolley
Trestle
Resdeetc'
Crun cii
Founded in 1971, SBCS is a multifaceted non-profit organization providing a comprehensive
array of interconnected health, social service, education, and community development activities
for children, youth, and families. SBCS' mission is to provide children, youth, and families with
services which reinforce the family's role in our community and assist individuals to aspire
realisticly to lives of self-fulfillment. SBCS touches the lives of almost 50,000 people annually,
60% of whom live below poverty level. SBCS serves the County's South Bay region, which
covers over 400 sq. miles with a population of 450,244 and includes National City. SBCS'
strengths include an exceptionally high level of collaboration with a wide variety of agencies; a
broad range of bilingual, culturally appropriate services responding to the many needs of
struggling families; flexible wraparound philosophy, including a "no wrong door" approach with
staff out -stationed at multiple locations (including National City's Family Resource Centers,
police department, and schools), that is responsive to emerging needs and challenges; and a high
level of trust and recognition among low-income and at -risk neighborhoods.
SBCS is committed to providing respectful services based on community strengths, needs, and
goals. SBCS has an annual operating budget of $19 million, employs a staff of 212 professionals
8
supported by 200 volunteers. Staff hiring takes into account the racial, ethnic, linguistic, and
social background of clients and every effort is made to provide a similar staff/client balance.
Services are provided through four departments:
1. Family Wellness & Self Sufficiency Department: an integrated continuum of service
strategies and programs focused on strengths, assets, and resiliencies of families;
2. Youth & Family Development: emphasizing prevention, early intervention, and diversion;
3. Community Development Department: affordable housing and economic advancement for
low-income families; and,
4. Child Well Being Department: promoting children's abilities to learn at their optimal
potential through health and developmental screenings, assessments and treatment, and
early educational opportunities.
As a result of our almost 40 years experience providing programs and services for children,
youth, individuals, and families in the South Bay, SBCS has achieved a recognized level of
success and expertise in working with low- and moderate -income individuals and families,
including many who are homeless, and especially in providing bilingual, culturally competent
services that are unparalleled in San Diego County. SBCS has been providing services to
homeless youth and families since 1986, first in a series of Host Homes for runaway and
homeless youth, and since in 1993 to homeless families (defined as at least one parent with a
child or children). SBCS has a history of meeting the basic needs of our region's struggling
individuals and families, and currently operates the South Bay's only permanently established
homeless shelters. SBCS is recognized as the "go -to" agency in the South Bay to find out about
community resources.
SBCS has developed and manages 464 units of low income short-term, transitional, and
affordable housing. In addition to serving homeless families, SBCS provides housing programs
for vulnerable populations including youth aging out of foster care, runaway and homeless
youth, victims of domestic violence, families living with HIV/AIDS, and low-income seniors.
SBCS' integrated services for the homeless include short term shelter and transitional housing,
24-hour crisis intervention, mental health counseling, trauma -informed substance abuse services,
legal assistance, emergency food, clothing, and transportation, parenting classes, job preparation,
rental assistance, affordable housing development, independent living skills, child development
and therapeutic preschool program, and a court -certified batterers' program. All homeless clients
are assisted to ensure their inclusion on Section 8 Waiting Lists. SBCS staff have recognized that
an increasing number of individuals coming through our programs are suffering from drug
and/or alcohol abuse as well as serious mental illness, and that these serious, and often inter-
related, conditions diminish their ability to establish permanent housing and self-sufficient
lifestyles. As a result, SBCS now provides on -site mental health treatment and trauma -informed
substance abuse treatment and recovery services.
9
Since July 2008, SBCS has provided Family Self Sufficiency services to individuals and families
who meet the federal poverty level guidelines, under a contract with the County of San Diego.
SBCS' WIA program for former foster youth and youth transitioning out of incarceration, known
as the EXCEL program, is successfully meeting the intensive employment and educational
training needs of many participants as evidenced by our increased employment and employment
retention rates. The program also provides six- month, on-the-job internships for those needing
additional assistance in attaining employment.
SBCS is a member of the Regional Continuum of Care Council (RCCC) and has long been a
leader in local homelessness prevention and assistance programs. Out of the work of the RCCC,
the "10-Year Plan to End Chronic Homelessness in the San Diego Region" (PTECH) was
created, and in 2004 San Diego County launched the plan which outlines strategies to eliminate
chronic homelessness by 2012. The plan focuses on two core elements: the Housing
First/Housing Plus model which has documented success in other communities, and strategies
aimed at homelessness prevention. SBCS' Chief Executive Officer Kathryn Lembo is a member
of Implementation Committee for the PTECH. Through this involvement she is able to ensure
that National City constituents' issues are addressed during the implementation of the County-
wide plan. SBCS also continues to be an active member of the RCCC.
SBCS has a demonstrated commitment to forging successful collaborative relationships in order
to serve low-income families and individuals more effectively, currently coordinating a number
of major regional initiatives including Community Services for Families (CSF - child abuse
prevention & intervention services), First 5 Healthy Development Services (HDS), the
Community Assessment Teams (at -risk youth & families), and the Domestic Violence Response
Team. SBCS was a founding member of the region's community collaboratives, and is the lead
coordinator of services provided at the FRCs. SBCS and its partners maintain a comprehensive
network through shared trainings, collaboration, joint programs, and co --located staff, serving the
region from over 30 locations including school based FRCs, domestic violence and homeless
shelters, hospitals, schools, police stations, and community clinics. All are staffed by diverse
teams of bilingual/bicultural professionals and dedicated, trained volunteers from the
community. SBCS' history as a community leader, together with its comprehensive range of
services for at -risk and homeless individuals and families, position it as uniquely able to assist
individuals and families who are experiencing homelessness in National City.
10
Agency Name:
Activity Name.
,_-
EXHIBIT ��
UU
�t��E172010-2011
South Bay Community Services
National City HO E Program
�
Cont
Compliance
�
2) Fringe
Description
1} Personnel (Direct labor
Department Di/ector ---�--
Program Director
-�---�-�
_ _
BUDGET
Program Cnnrdinator@ ---�- ------ —
NC Homeless Liasion��7 -�-
27.004.00
ract
-----�-------------�-�
_
..uz *p /.n5ruSa/anes 206600
SUI @ 1. 79996ofhrst$7, 000
P------�' -
�_n�_
nsion @ 1096
��
Hea|thInsuranco
Insuran -� --' -- -- --- 3,435.00
3) Travel,
Mileage lOO rni|cs/rnth x S.50
600.00
RESOURCES
_
*
t«pcup�___ �-�-�------ --
Program& Office Supp|ies &Pr-in`---�-�---�- -- l,400.00
-
t/ng 36-000
Telephone &Inte/net��$85/rnonth 1,020.'00
VVrapfunds
S) Sub Total for Direct �--- --
Comts �---�--- -------
TOTAL
BUDGET
27,004.00
.
4,307.00
4,307
00
13.00
.
-
330
00
421.00
538.00
86.00
2,396.00
108.00
431.00
3,973.J0
598.00
600.00
1,400.00
360.00
1,020.00
Indirect Costs (O
ct
vernead)4,708.00
W u.9% or U|re
Cost
5,444.00
73
00
41'200 $ 6,441 1 $ 47,641