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HomeMy WebLinkAboutTowing Reference Check 2011NATIONAL CITY POLICE DEPARTMENT MEMORANDUM DATE: August 4, 2011 TO: Tow Contract Committee FROM: Dan Fabinski, Tow Contract Committee Member SUBJECT: Towing & Impound Contract Request for Proposal (RFP); Reference Checks Request for Proposal #GS1011-4 was issued on May 19, 2011 to establish a new Towing and Impound contract. The RFP's were mailed to 18 vendors, and published in both the San Diego Union Tribune and Star News. The completed RFP's were due on July 5, 2011. The City received eleven (11) responses, which included one (1) response as a "no bid". Upon initial review of all the proposals by the Tow Contract Committee, three tow proposals did not meet the RFP requirements. There were seven remaining proposals. Site visits were conducted on the remaining seven tow contractors by Sergeant Fabinski and Armando Vergara. Upon completion of the site visits, the results were presented to the tow contract committee. As a result of the site visits, it was determined that four of the proposals did not meet all the RFP requirements. The following three tow contractors (listed in alphabetical order) were determined to meet all the RFP requirements. • Angelo's Towing, 1177 S. 26th Street, San Diego, CA., 92113 • Road One Towing (A to Z Enterprises, Inc.), 3821 Calle Fortunada, Suite A, San Diego, CA., 92123 • Tom Moynahan Towing and Storage, 3200 National City Blvd., National City, CA., 91950 The RFP required each proposal to include a minimum of five references where work of similar size and nature was performed within the past three years. I contacted the references for each of the above tow contractors. Below is the information I obtained from the reference checks. Angelo's Towing, 1177 S. 26th Street, San Diego, CA., 92113 1. Joseph Estefanso Pacific Quest Management 4370 La Jolla Village Drive, Suite 400 1 San Diego, CA., 92118 619-987-7935 Mr. Estefanso has been contracting tow work with Angelo's Towing for 5 years. He has had no problems with the company. They are the best tow company he has worked with to date. Their customer service and response time is excellent. He is very satisfied with their service and has recently renewed his contract with Angelo's Towing for five years as his exclusive tow contractor. 2. Rob Will AAA (Automobile Club) 8765 Fletcher Parkway San Diego, CA., 91942 619-890-0511 Mr. Will states that Angelo's Towing is the areas largest AAA tow provider. They are prompt and dependable. He has not received any significant complaints and the amount of complaints he has received is well within AAA expectations for their volume of AAA tow calls. They are a good quality company and he believes they will do well as a National City tow contractor. 3. Commander Laszlo Waczek Coronado Police Department 700 Orange Avenue Coronado, CA., 92118 619-522-7350 Commander Waczek states that Angelo's Towing is one of the best of Coronado's three contracted tow companies. Their response time is good and he knows of no issues with their service. They have good customer service and their trucks and drivers are clean. They are very eager to please the Coronado Police Department. However, they are so eager to please that they may make commitments that they may have difficulty fulfilling. 4. Michael Hoshaw AAA (Automobile Club) 8765 Fletcher Parkway San Diego, CA., 91942 619-668-8000 Mr. Hoshaw states that Angelo's Towing is the largest AAA provider in San Diego County. They are ranked as a Tier 2 provider, almost at Tier 3 which is the highest level. Their managers are ready to fix any issues and they appear financially strong. They have the newest fleet of trucks and equipment and they readily acquire more equipment when 2 necessary. They have an excellent owner and manager. Mr. Hoshaw has a general concern that if Angelo's Towing becomes a National City tow contractor, it could negatively affect their AAA performance. However, knowing the company as he does, he believes they can satisfactorily fulfill both commitments. 5. Officer David Siegel California Highway Patrol 4902 Pacific Highway San Diego, CA. 92110 619-220-5492 Officer Siegel states Angelo's Towing is a new and upcoming tow company. They are expanding and taking over the AAA towing in the area. They have mostly new trucks and a new heavy duty truck. They have been more than compliant with the CHP. Road One Towing, 3821 Calle Fortunada, Suite A, San Diego, CA., 92123 1. Lieutenant Jose Sanchez San Diego Sheriff's Department 9621 Ridgehaven Court San Diego, CA. 92123 858-974-2089 Lieutenant Sanchez states Road One Towing is a good company which meets the needs of the Sheriff's Department. The Sheriff's Department has not had any problems with their performance. 2. Sergeant Mark Jones Chula Vista Police Department 315 4th Avenue Chula Vista, CA., 91910 619-691-5013 Sergeant Jones states the CVPD has received good service from Road One Towing. Their employees are clean cut and professional. They have a good relationship with the City. They are one of the most dependable tow contractors with their heavy tow trucks. They are usually always on time and have trucks available for calls. (The reference provided by Road One was Ed Chew who is a civilian at CVPD. I spoke to Mark Jones as he is the Traffic Sergeant and has extensive experience with CVPD' s tow contractors). 3 3. Officer David Siegel California Highway Patrol 4902 Pacific Highway San Diego, CA. 92110 619-220-5492 Officer Siegel states Road One Towing is a large company with good service. They have all sizes of quality tow trucks and several offices throughout the San Diego area. 4. Danielle Cason Escondido Police Department 1163 North Centre City Parkway Escondido, CA., 92026 760-644-1205 Ms. Cason states Road One Towing is one of the better tow companies Escondido contracts with. They are very professional. They are prompt and have no late response issues. They have accurate paperwork, however, they are not required to collect Negligent Vehicle Impound Release (NVIR) fees for Escondido Police Department. The only issue she is aware of, and it only happens rarely, is that their dispatch center can become over loaded with calls and they do not answer the phone quickly. 5. Christine McMillan La Mesa Police Department 8181 Allison Avenue La Mesa, CA., 91941 619-667-1408 Ms. McMillan is the tow laison and states there have been no complaints against Road One Towing for the past three years. They are a good company and they are pleasant to do business with. They are one of five companies in La Mesa's tow rotation. Tom Monahan Towing and Storage, 3200 National City Blvd., National City, CA., 91950 1. Officer David Siegel California Highway Patrol 4902 Pacific Highway San Diego, CA. 92110 619-220-5492 4 ram Officer Siegel states Moynahan's Towing is a good company. They meet the needs of the CHP. There have been no complaints about Moynahan's Towing. They have been in the CHP tow rotation for over 30 years. 2. Lieutenant Jose Sanchez San Diego Sheriff's Department 9621 Ridgehaven Court San Diego, CA. 92123 858-974-2089 Lieutenant Sanchez states he had a lot of experience with Moynahan's Towing while he was the Traffic Sergeant in Imperial Beach. There were no issues with their service. Their customer service and everything else was fine. Now as the Traffic Lieutenant, he has checked with others on the Sheriff's Department and everyone he spoke to was satisfied with Moynahan's Towing; they are a good company with no issues. (Moynahan's Towing provided the name of Lt. Michael Cea, who is the former Traffic Lieutenant for the SDSO, he has been replaced by Lt. Sanchez). 3. Officer Crossman US Customs and Border Protection San Ysidro Port of Entry San Diego, CA. 619-662-7240 Despite numerous attempts, I have been unable to contact Officer Crossman. 4. Bill Cummings Ron Baker Chevrolet 2401 National City Blvd. National City, CA., 91950 619-477-2163 Mr. Cummings states Ron Baker Chevrolet has used only Moynahan's Towing for the last 4-5 years due to their high level of service. He is very satisfied with their prompt service. They are never late, there are no problems and there have been no complaints by either staff or customers. Ron Baker Chevrolet has had very good luck with Moynahan's Towing. 5. Glenn Loader Glenn's Body Shop 2800 National City Blvd., B National City, CA., 91950 5 619-477-2639 Mr. Loader states he has used only Moynahan's Towing for the last 12 years due to their excellent service. He is very satisfied with them and there have been no problems or complaints. Moynahan's Towing is very fair and does double tows for Mr. Loader and only charges him for one tow. Mr. Loader states customers can have their vehicles towed to Moynahan's Towing storage yard after hours, then Moynahan's will tow the vehicle to his shop the next day without charging for a second tow and does not charge a storage fee. Moynahan's Towing also towed for free all of Mr. Loader's vehicles that were in for service when Mr. Loader had to move the location of his business. Mr. Loader states Tim Moynahan is a good guy who provides high quality service. Dan Fabinski 6