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HomeMy WebLinkAbout2014 CON Motorola Solutions - Software Maintenance - Amendment #1FIRST AMENDMENT TO THE AGREEMENT BY AND BETWEEN THE CITY OF NATIONAL CITY AND MOTOROLA SOLUTIONS, INC. THIS FIRST AMENDMENT TO THE AGREEMENT, is entered into this 18th day of March, 2014, by and between the CITY OF NATIONAL CITY, a municipal corporation ("CITY"), and MOTOROLA SOLUTIONS, INC., a corporation (the "CONSULTANT"). RECITALS WHEREAS, The CITY and the CONSULTANT entered into an Agreement on April 1, 2013, ("the Agreement") wherein the CONSULTANT agreed to provide maintenance and support services for the CITY' S Premier MDC system used by CITY' S Police Department. WHEREAS, the original Agreement had a not -to -exceed amount of $26,343; and WHEREAS, the Agreement expires on March 31, 2014; and WHEREAS, the parties desire to amend the Agreement to extend the term of the Agreement for one year, expiring March 31, 2015 for the not to exceed amount of $27,660. NOW, THEREFORE, the parties hereto agree that the Agreement entered into on April 1, 2013, shall be amended to extend the term of the Agreement for one year, expiring March 31, 2015 for the not to exceed amount of $27,660, for a total not to exceed amount of $54,003. The parties further agree that with the foregoing exception, each and every term and provision of the Agreement dated April 1, 2013, shall remain in full force and effect. 1N WITNESS WHEREOF, the parties hereto have executed this First Amendment to the Agreement on the date and year first above written. Motorola Solutions, Inc. PSA M&SA 2 CITY OF NTONAL CITY By: Morrison, Mayor ROVED AS TO FORM: ,11 C : .t Cit , • tto MOTOROLA SOLUTIONS, INC. (Corporation — signatures of two cow rate officers required) ame) c(k9iLQr (Print) /V1,w5.-- 11&,CC d►(e5l�evr� (Tit (Print) --pi (.e or (Title) Motorola Solutions, Inc. PSA M&SA 3 Exhibit A COVERED PRODUCTS, SUPPORT OPTIONS AND PRICING MAINTENANCE AND SUPPORT AGREEMENT 262 TERM: 4/1/14 - 3/31/15 CUSTOMER AGENCY National City Police Department BILLING AGENCY National City Police Department Address 1200 National City Blvd. Address 1200 National City Blvd. City, State, Zip National City, CA 91950 City, State, Zip National City, CA 91950 Contact Name Tony Abruscato Contact Name Tony Abruscato Contact Title Contact Title Telephone Number (619) 336-4509 Telephone Number (619) 336-4509 Email Address TonyAbruscato@nationalcityca.gov Email Address TonyAbruscato@nationalcityca.gov For support and updates on products below, please contact Motorola's Public Safety Application's Customer Support: (800) 323-9949 Option 2, Option 6, then select the corresponding prompt by product Site Identification Numbers Product Group Site Identification Number Phone Prompt Premier MDCTM PSA0344_(PMDC) 3 Standard Services Include: Customer Support Plan Case Management 24X7 Technical Support 9x5 Third -party Vendor Coordination On -site Support (when applicable) Software Releases Virtual Private Network VPN Tool Defective Media Retention System Self Monitoring Tools (P1) Microsoft SQL Software Assurance Access to Users Group Site MOTOROLA SUPPORTED PRODUCTS Product Description Technical Service Level Qty Term Fees Premier MDCTM Server Software License (21-40 units) Client Software ((21-40 units) In -House Client Software Interface CAD to Standard Motorola API 24x7 1 36 1 1 $27,660.00 TOTAL $27,660.00 Motorola Solutions, Inc. PSA M&SA Exhibit A 4 Version 11-1-13 Exhibit A Continued COVERED PRODUCTS, SUPPORT OPTIONS AND PRICING MAINTENANCE AND SUPPORT AGREEMENT Optional Services Available: 24x7 Technical Support Professional Services Upgrades* Hardware Refresh* Professional Services Consultation Professional Services Training *Require Multi -year Agreement 262 TERM: 4/1/14 — 3/31/15 Users Conference Advance Purchase** On -site Support Dedicated Resource GeoFile Services Time and Materials Lifecycle Services* **USERS CONFERENCE ATTENDANCE ADVANCE PURCHASE DETAILS Users Conference Attendance ($2,650 per Attendee) • Registration tee • Hotel accommodations (booked by Motorola) • Daily meal allowance (determined by Motorola guidelines) Year 2014 Number Attendees 0 • Roundtrip travel for event (booked by Motorola) • Ground Transportation (booked by Motorola) OPTIONAL SUPPORT SERVICES Service Description SOW Reference Qty Term Fees 24x7 Support 24x7 Technical Supported N/A 1 TOTAL Included Included SUPPORT FEES SUMMARY Product Service Level Term Fees Premier MDCTM 24x7 $27,660.00 Interface SUBTOTAL MOTOROLA SUPPORT $27,660.00 24x7 Technical Support 24x7 Included SUBTOTAL OPTIONAL SUPPORT SERVICES Included GRAND TOTAL $27,660.00 Motorola Solutions, Inc. PSA M&SA Exhibit A 5 Version 11-1-13 Exhibit B CUSTOMER SUPPORT PLAN MAINTENANCE AND SUPPORT AGREEMENT 262 TERM: 4/1/14 — 3/31/15 CUSTOMER: National City Police Department Introduction Welcome to Motorola Customer Support. We appreciate your business and look forward to serving your needs on your Public Safety Applications (PSA) system. The Customer Support Plan is designed to provide Motorola customers the details necessary for understanding Motorola overall support processes and policies as a compliment to the Motorola Maintenance and Support Agreement. The Motorola Maintenance and Support Agreement is the legal and binding contractual terms for which services are provided under. Questions or concerns regarding your support plan can be directed to your Support Manager. Below are the topics outlined in this Customer Support Plan: I. Service Offerings 11. Accessing Customer Support III. Scope of Services IV, Severity Levels and Case Management V. Responsibilities VI. Customer Call Flow VII. Contacts 1. Service Offerings Motorola Customer Support organization includes a staff of Support Analysts who are managed by Motorola Customer Support Managers and are chartered with the direct front-line support of Motorola Customers. A Support Analyst is a system technologist responsible for providing direct or escalation support. A Support Analyst is sometimes referred to as a Customer Support Analyst ("CSA") or Technical Support Analyst ("TSA") or Technical Support Representative. Motorola Support Organization offers a multi -layered approach to a total service solution. Levels of support are defined as follows: Service Levels Level 0 Logging, dispatching and tracking service requests Level 1 Selected 1s call support, triage and resolution Level 2 Telephone and/or on -site support for normal technical requirements Level 3 High-level technical support prior to Engineering escalation Level 4 Engineering software code fixes and changes Motorola provides to customers on an active Maintenance and Support Agreement defined services and Software Releases. Specific support definitions, offerings and customer responsibilities are detailed in Section 3 of the main body of the Maintenance and Support Agreement. Motorola Solutions, Inc. PSA M&SA Exhibit B 6 Version 11-1-13 li. Accessing Customer Support The Motorola Solutions System Support Center Operations Motorola Public Safety Applications Technical Support personnel in cooperation with Motorola System Support Center ("SSC") provide the gateway to technical support for all of Motorola Public Safety Application systems. Accessing support through Motorola toll free 800 number, web ticketing or email ticketing ensures accurate case handling and tracking. The goal of the Support team and SSC is to make certain systems are restored and running at peak levels as quickly as possible. This is accomplished by obtaining accurate customer and problem details and by directing requests to the right support team in a timely manner. The System Support Center offers total call management including: • Single point of contact for Motorola service requests • Logging, dispatching and tracking of service requests • System capabilities to identify pending cases and automatically escalate to management • Database and customer profile management • Standard reports with on -demand distribution • Case notification Motorola System Support Center operates 24 hours a day, 7 days a week, 365 days a year. That means you can call us anytime. Support Center personnel enter requests for service, technical assistance, or telephone messages into a database system. Every time you call us, we log information about your request into the tracking system so that the information is available for reference and analysis to better serve your future service needs. Another benefit of logging every service request is that Motorola and customers can track the progress from initial contact to final resolution. There are three options for accessing Support at Motorola: 1. Motorola System Support Center Toll Free Number 2. eCase Management through Motorola On -Line 3. Email Case Ticketing Option 1 - Call Motorola Solutions System Support Center Call Motorola Solutions Toll free 800-323-9949 • Select from the auto attendant as follows: • Option 2 — Technical Support of Infrastructure Products • Then select Option 6 — Public Safety Applications Next select the appropriate system type option 1. CAD 2. RMS, Records 3. Mobile Applications 4. Jail Management Systems 5. Law Records (LRMS) 6. Customer Service Request System (CSR) 0. All Other Applications Upon contact with the SSC personnel, you will provide the name and phone number for Customer contact and your agency and product specific Site Identification Number. Providing a brief problem description will assist in defining the severity level and determine proper case routing to the appropriate Motorola Technical Support Team Member. A unique tracking number will be provided to your agency for future reference. Generally customers calling the toll -free 800 number will access Public Safety Applications technical support directly. For heavy call times or after hours the caller will be directed to Motorola System Support Call Center Operations. Once the logging process is complete customers are transferred directly to a Technical Support Analyst during Technical Support Operation Hours (6:00 a.m. to 6:00 p.m. Mountain Motorola Solutions, Inc. PSA M&SA Exhibit B 7 Version 11-1-13 Time, Monday through Friday). After support operation hours (6:00 p.m. to 6:00 a.m. Mountain Time, Weekends and Motorola Holidays) customers will be contacted within the contractually specified period of time by a Technical Support Analyst. Motorola CaII Flow /ustomer Creates an eCase via ‘W10LorE An auto notification is sent to the customer with the case number that was created. Response to these cases is within 2 hours. A case is auto logged in Clarify I eCase P�/ / Customer calls 800- After -Fours No ►process1 Yes Not Yes CAD, JAIL, MOBILE, LRMS, CSR Use the keyword list to determine customers case seventy Yes v Create a tech support case. Provide customer their case number ♦ To Technical �Support Follow process to create a PO RMS- Open and refer to existing Case Yes • Create a tech support case. Provide customer their case number Not. Open and refer to existing Case Use the keyword list to / determine customer's case sevr}rity Motorola Solutions, Inc. PSA M&SA Exhibit 13 8 Version 11-1-13 Technical Staff Call Flow An auto notification is sent to the customer with resolution information Technical Support The Support Analyst works the issue making updates to the Clarify case. Is the issue escalated to an SR in Clearquest? No The Support Analyst works the Clarify case to resolution. Support technician closes the Clarify case r End customer process An auto notification is sent to the customer with an update The Support Yes Analyst Analyst logs the SR. An Engineer works the SR and makes updates to the Clardy case. The Engineer works the SR to resolution. Support technician closes the Clarify case after FRB and CrashTrack process. An auto notification is sent to the customer with an update JI An auto notification is sent to / the customer with an update An auto notification is sent to the customer with an update Motorola Solutions, Inc. PSA M&SA Exhibit B 9 Version 11-1-13 CaII Flow After -Hours After - Is the customer entitled to service? Yes CAD, PMDC, JAIL, LRMS, CSR Call the On -Call, Technical Support Analyst No RMS Follow process to create a PO Is the customer calling RMS? And is it completely inoperable? Fo ♦ Create a Clarify case and submit it to the PRODUCT Clarify Queue Yes Yes Call Support Manager and On - Call Technical Support Analyst Use the keyword list to determine customer's case severity Motorola Solutions, Inc. PSA M&SA Exhibit B 10 Version 11-1-13 How to Obtain Technical Support for Products Action / Response Step 1. Call the Motorola Solutions System Support Center 1-800-323-9949 Step 2. Select option 2 (Technical Support) Step 3. Select option 6 (Public Safety Applications) Step 4. Select product specific option Step 5. Provide Site Identification Number (See Covered Products Exhibit for your agency's Site Identification Numbers) Step 6. Provide Your Information Caller Name Contact Phone Number Description of problem Severity of system problem determined at time of call Time available for call back Email address Step 7. Case Number Generated Caller will receive a Case number for tracking the service request. Check Status The caller may check the status of a Case at any time by calling the System Support Center at 1-800-323-9949 and following steps 2-4 above and providing the case number. Case Assignment The Customer Support Representative will determine a course of action and assign the Case to the appropriate group. Standard Response Time RESPONSE See Section III for Severity Level definitions Severity 1: 1 hour Severity 2: 3 business hours Severity 3: 6 business hours Severity 4: 2 business days Step 8. Notification of CASE All Activity Case Notifications are available for up to 4 persons. Notifications are sent via pager or email when any of the following events occur on a Case: Open, Assigned, Site Arrival, Deferred or Closure. To request case notifications, please contact your Support Manager. Notification of CASE Open/Close Activity Case Notifications are available for up to 4 persons. Notifications are sent via pager or email when any of the following events occur on a Case: Open or Closure. To request case notifications, please contact your Support Manager. Motorola Solutions, Inc. PSA M&SA Exhibit B 11 Version 11-1-13 Option 2 - Submit a ticket via eCase Management from Motorola On -Line Motorola On -Line eCase Management provides a fast, intuitive, and efficient interface for Technical Case Management that allows customers to open, update, and view the status of their cases on the web. Setting Up a Motorola Solutions On -Line Account To set up a Motorola Solutions On -Line account, please visit httos://businessonline.motorolasolutions.com and follow the directions on the link for "Sion Up' Now. " A User ID and Password are not required for setting up your account. After accessing the link above, indicate in the "Additional Information" field you are a Public Safety customer seeking access to eCase Management. Once you submit your request, you will receive a confirmation email indicating receipt and including additional details about the Motorola Solutions On -Line account. set up. ` In approximately 4-5 business days an additional email will be sent which includes details about your On -Line account. Accessing the Technical Case Management web site Once you have set up your agency's Motorola On -Line Account, to access the site simply log onto Motorola at businessonline.motorolasolutions.com with your user ID and password, click on the Contact Us 4 Open Case, and select System Support Issue from the Issue Type drop -down. Primary Features of On -Line Technical Case Management Motorola customers have three main functions available through Motorola On -Line to manage their cases: A. Open new cases B. Search for existing cases and view details of the existing case C. Update existing cases by adding notes A. Open a New Case 1. Log into Motorola Solutions On -Line 2. Click on the "Case Mgmt" 4 Open Case 0 MOTOROLA SOLUTIONS Buying Center • Resource Center • Training • Order Staffs • My Carta • Repair Center Account Status Settings • Case Mgmt r MOTOROIA SYSTEM SUPPORT CENTER (1012597730j 2214 GALVIN OR, ELGIN, IL Home 1800) 814.0601 Contact Motorola Solutions for your customer care needs. HOME I Contact Llst Help Logaut Search Open Case Search Cases Motorola Solutions, Inc. PSA M&SA Exhibit B 12 Version 11-1-13 3. Select the Reason Code = System Support Issue (and the page will automatically reload) Open Case Welcome to the Open Request Screen. From here, you may open a request which will be tracked and routed to the proper Motorola Employees. To permanently change your email address or phone number, you must go to the Motorola Membership Site Contact Name: PSA Customer WebID Contact Phone: 8008140601 Contact Email: PT1728@MOTOROLASOLUTIONS,COM....a.0.00_ Reason: System Support Issue Title: System Support Please Specify Site: Case Type: Please Specify Severity: Please Specify w System: Please Specify Description v 4. Fill in the Case Title (description of request) and choose the applicable Site (which are listed alphabetically) 5. Choose case type Technical Support, Severity Level and Public Safety Applications System 6. Fill in a detailed description of your issue 7. Click "Create Case" Open Case Welcome to the Open Request Screen. From here, you may open a request which will be tracked and routed to the proper Motorola Employees. To permanently change your email address or phone number, you must go to the Motorola Membership Site Contact Name: PSA Customer WebID contact Phone: 6008140601 Contact Email: PT1728@MOTOROLASOLUTIONS,COM Reason: System Support Issue Title: System Support Site: Please Specify Case Type: Please Specify Severity: Please Specify System: Please Specify Description: Create Case Motorola Solutions, Inc. PSA M&SA Exhibit B 13 Version 11-1-13 8. eCase Management will give immediate confirmation of case number (new case numbers are 8 digits long), Note: The confirmation screen includes "expand all" and "collapse all" buttons for case notes. B. Search for an Existing Case 1. Log into Motorola On -Line 2. Click on the "Case Mgmt" 4 Search Case 3. Enter the exact case number or enter search criteria to find a range of tickets 4. Click "Got To" or "Search" Weicurue> I Contact List Help Lod OTOROLA SOLUTIONS Buying Center w Resource Center + Training w Order Statue w *Carte w Repair Center Account Status Settings w Case Mymt w Home (800) 8140601 Contact Motorola Solutions for your customer care needs. MOTOROLASYSTEM SUPPORT CENTER(1012S97730) 2214 GALVIN DRe ELGIN, IL HOME Open One Search Uses Search Case Number: Go directly to Case (Please enter the exact case number.) Go To Enter Search Criteria Case Number: Title: Type: All My Cases Condition: Open 01 Sep 2002 To 06 Mar 2012 Reset Motorola Solutions, Inc. PSA M&SA Exhibit B 14 Version 11-1-13 C. Update an Existing Case 1. You can also add notes after submitting your case, by clicking on the "Add Notes" button Cast Can&tiv., Open Cumntcr mum: l'EST CUSTOMER 1: aan %IauCa nine ....bpnn tam Type! C),Iarn Strynrt CAMP SOWIX, 4VP8 Cvntad Man.: I C:at lest 1'ictAG CoMarl MMune, E47 725.01)2 Details For C89e I 20000216 Tole: TEST Allel Case Number Syelorn Silo I1: MUM 1:O Syrk.l She Marne: test Sste as an exan1pl2 r.A.n xyaram! n Cana Typa: Natwed r4anaysmart Expand/Collapse Buttons 4 Tale Create 17.,^11MO, 1PN El ?MU.:ti'! SL a3 Ov "'Pt t..vd trI soN3i' PlrscSt+s .),aM r:. NR+. sagrk,A .ti rlai Motorola Solutions On -Line Support Add Notes 1. Motorola does not recommend using this tool for opening Severity 1 or 2 cases. For any critical issues, customers should contact the System Support Center by calling 800-323-9949 and following the appropriate prompts. 2. The same guidelines would apply to updating cases with critical information. Any critical updates should be reported directly to Support at 800-323-9949. 3. When updating case notes, please provide contact information, which includes phone number, email, etc. 4. For questions on Motorola On -Line eCase Management or Support, please contact the Motorola Online Helpdesk at 800-814-0601. Motorola Solutions, Inc. PSA M&SA Exhibit B 15 Version 11-1-13 Requirements for effective usage: Browser: Internet Explorer 5.0 or greater Valid MOL user ID and Password Motorola On-line Flow eCase Process Is the customer entitled to service? Yes s the produc supported by Boulder or Salt Lake City? Boulder Assign the case to the "PSA Boulder Clarify Queue" Assign the Tech Salt Lake City— ► Support case to the "PSA Salt Lake City" Clarify Queue The case is assigned to the appropriate queue. To Technical Staff An auto notification is sent to the owners of the queue. Motorola Solutions, Inc. PSA M&SA Exhibit B 16 Version 11-1-13 Option 3 - Submit a ticket via Email Case Management An alternative Customer Support tool is available for PSA customers. Along with the toll -free phone number and Motorola Online, customers can request technical support by email. For many customers who use their PDA as a means to open cases, email ticketing provides additional flexibility for initiating cases. To ensure proper case management and contractual response, email ticketing is only available for severity levels three and four. In order to properly process a ticket via email, the message must be formatted exactly as described below: 1. Address your email to PSACASE©motorolasolutions.com 2. Type PSA Service Request and a brief description of the system issue in the Subject line of the e-mail message. This will become the case title 3. Type Site ID = followed by the site identification number of the system location 4. Type Product Type= followed by the product family type. Choose from the following list: • CAD (OR FRIENDS OF CAD, such as AWW, ATM, AVL and UDT) • CSR (CUSTOMER SERVICE REQUEST) • INFOTRAK, LRMS • JAIL MANAGEMENT (OFFENDERTRAK) • MOBILE APPLICATIONS (PMDC, AIRMOBILE, TXMESSENGER) • NETRMS 5. Type Contact First Name = followed by your first name or the name of the person you would like support personnel to contact 6. Type Contact Last Name = followed by your last name or the name of the person you would like support personnel to contact. 7. Type Phone Number = followed by the area code and phone number where the contact person may be reached 8. Type Severity Level = followed by either severity level 3 or 4. All severity level one or two cases must be opened via the toll -free PSA customer support number 9. Type Problem Description = followed by a comprehensive description of the problem 10. Send the message to us. You will receive an email with your case number for future reference. If an email response is not received, or if you need to open a severity level one or two case, please contact the PSA Customer Support at 1 800-323-9949 for further assistance. SAMPLE Email Ticket Formatting: Send To... f Cc... Bcc... PSACASE Subject :PSA Service Request: NetRMS Reports Not Functioning Site ID number: PSA1234_(NetRMS) (Clarify site identification number) Product type: NetRMS (Specific product such as LRMS, NetRMS, PremierMDC, etc.) Contact first name: John Contact last name: Doe Phone number: 303-123-4567 Severity level: Level 3 (Email ticketing is available for severity levels there and four only) Problem description: NetRMS does not allow for the creation of manual -case reports which is affecting the generation of daily reports (include a comprehensive description of the problem) Motorola Solutions, Inc. PSA M&SA Exhibit B 17 Version 11-1-13 Ill. SCOPE AND TERM OF SERVICES 3.1. In accordance with the provisions of this Agreement and in consideration of the payment by Customer of the price for the Services, Motorola will provide to the Customer the Services as described in this Maintenance and Support Agreement and as indicated in the Covered Products, Support Options and Pricing Exhibit. Services will apply only to the Products described in the Covered Products Exhibit. 3.2. Unless the Covered Products, Support Options and Pricing Exhibit expressly provides to the contrary, the term of this Agreement is Number spelled out (xxx) year(s), beginning on the Start Date. Following the initial term period, this Maintenance and Support Agreement will automatically renew upon the anniversary date for successive one (1) year periods unless either party notifies the other of its intention to not renew the Agreement (in whole or part) not less than thirty (30) days before the anniversary date or requests an alternate term or this Agreement is terminated for default by a party. 3.3.This Agreement covers all copies of the specified Products listed in the Covered Products, Support Options and Pricing Exhibit that are licensed by Motorola to the Customer. If the price for Services is based upon a per unit fee, such price will be calculated on the total number of units of the Products that are licensed to Customer as of the beginning of the maintenance and support period. If, during a maintenance and support period, Customer acquires additional Products that will be covered by this Agreement, the price for maintenance and support services for the additional Products will be calculated and added to the total price either (1) if and when the maintenance and support period is renewed or (2) immediately when Customer acquires additional Products, as determined by Motorola. Motorola may adjust the price of the maintenance and support services at the time of a renewal if it provides to Customer notice of the price adjustment at least forty-five (45) days before the expiration of the maintenance and support period. If Customer notifies Motorola of its intention not to renew this Agreement as permitted by Section 3.2 and later wishes to reinstate this Agreement, it may do so with Motorola's consent provided (a) Customer pays to Motorola the amount that it would have paid if Customer had kept this Agreement current, (b) Customer ensures that all applicable Equipment is in good operating conditions at the time of reinstatement, and (c) all copies of the specified Software listed in the Description of Covered Products are covered. 3.4.When Motorola performs Services at the location of installed Products, Customer agrees to provide to Motorola, at no charge, a non -hazardous environment for work with shelter, heat, light, and power, and with full and free access to the covered Products. Customer will provide all information pertaining to the hardware and software with which the Products are interfacing to enable Motorola to perform its obligations under this Agreement. 3.5. All Customer requests for covered Services will be made initially with the call intake center identified in the Covered Products, Support Options and Pricing Exhibit. 3.6. Motorola will provide to the Customer Technical Support Services and Releases as follows: 3.6.1. Motorola will provide Technical Support Services and correction of Residual Errors during the PPM in accordance with the Exhibits. The level of Technical Support depends upon the Customer's selection as indicated in the Covered Products, Support Options and Pricing Exhibit. Any Technical Support Services that are performed by Motorola outside the contracted PPM and any Residual Error corrections that are outside the scope will be billed at the then current hourly rates. The objective of Technical Support Services will be to investigate specifics about the functioning of covered Products and to determine whether there is a defect in the Product. Technical Support Services will not be used in lieu of training on the covered Products. 3.6.2. Unless the Covered Products, Support Options and Pricing Exhibit expressly provides to the contrary, Motorola will provide to Customer without additional license fees an available Supplemental or Standard Release after receipt of a request from Customer. In addition, Motorola will provide to Customer, remote and/or onsite Services to implement Standard and Supplemental Motorola Solutions, Inc. PSA M&SA Exhibit B 18 Version 11-1-13 Releases as part of the Maintenance Services. The decision as to whether a Release will be implemented remotely or onsite will be at the Motorola's sole discretion. In such instances when by Motorola's determination implementation requires customization above standard implementation or when training is required in connection with a Supplemental or Standard Release, Motorola will determine the fees associated with the customization or training and provide a quote for Services at the time of Customer request. Customer must pay for any necessary Equipment or third party Software associated with third party implementation provided by Motorola in connection with such Supplemental or Standard Release. Motorola will provide onsite resources to implement third party Equipment as a part of the Maintenance Services when the third party Equipment is purchased as a part of the requested Upgrade. Additionally, Motorola will provide Services to implement Upgrades for components of CAD (Including but not limited to UDT, OQ, AWW, ATM) systems at no additional charge when these components are either part of a CAD Standard or Supplemental Release Upgrade or the components can be implemented remotely by Motorola's standards. Customer must pay for onsite implementation fees associated with CAD component Upgrades that are independent of a Standard or Supplemental CAD Release. Motorola will provide a quote for CAD component onsite implementation upon Customer's request. Any Services will be performed in accordance with a mutually agreed schedule. This paragraph expressly excludes Product Release versions, such as Motorola's PremierOne Product, as stated in section 3.6.3 of this Agreement. Some upgrades will require additional fee based products, services or training as part of an Upgrade. 3.6.3. Motorola will provide to Customer an available Product Release after receipt of a request from Customer, but Customer must pay for all additional license fees, any installation or other services, and any necessary Equipment provided by Motorola in connection with such Product Release. Motorola's duty as described in this paragraph is contingent upon Customer's then -current installation at the time of Customer's request being within two (2) Standard Release versions of the new Standard Release available for general release. Any services will be performed in accordance with a mutually agreed schedule. 3.6.4. Motorola does not warrant that a Release will meet Customer's particular requirement, operate in the combinations that Customer will select for use, be uninterrupted or error -free, be backward compatible, or that all errors will be corrected. Full compatibility of a Release with the capabilities and functions of earlier versions of the Software may not be technically feasible. If it is technically feasible, services to integrate these capabilities and functions to the updated or upgraded version of the Software may be purchased at Customer's request on a time and materials basis at Motorola's then current Labor Rates for Professional Services. 3.6.5. Except as provided in Section 3.6.6, Motorola's responsibilities under this Agreement to provide Technical Support Services will be limited to the current Standard Release plus the two (2) prior Standard Releases (collectively referred to in this section as "Covered Standard Releases"). Notwithstanding the preceding sentence, Motorola will provide Technical Support Services for a Severity Level 1 or 2 error concerning a Standard Release that precedes the Covered Standard Releases unless such error has been corrected by a Covered Standard Release (in which case Customer will need to have the Standard Release that fixes the reported error installed or terminate this Agreement as to the applicable Software). 3.6.6. Motorola's responsibilities under this Agreement to provide Technical Support Services will be limited to the current Standard Release concerning the following Software: Customer Service Request, Case Management, Integration Framework, and Integration Framework Express. 3.7. The Maintenance and Support Services described in this Agreement are the only covered services. Unless Optional Technical Support Services are purchased, these Services specifically exclude and Motorola will not be responsible for: Motorola Solutions, Inc. PSA M&SA Exhibit B 19 Version 11-1-13 3.7.1. Any service work required due to incorrect or faulty operational conditions, including but not limited to Equipment not connected directly to an electric surge protector, or not properly maintained in accordance with the manufacturer's guidelines. 3.7.2. The repair or replacement of Products or parts resulting from failure of the Customer's facilities, Customer's personal property and/or devices connected to the System (or interconnected to devices) whether or not installed by Motorola's representatives. 3.7.3. The repair or replacement of Equipment that has become defective or damaged due to physical or chemical misuse or abuse, Customer's negligence, or from causes such as lightning, power surges, or liquids. 3.7.4. Any transmission medium, such as telephone lines, computer networks, or the worldwide web, or for Equipment malfunction caused by such transmission medium. 3.7.5. Accessories, custom or Special Products; modified units; or modified Software. 3.7.6. The repair or replacement of parts resulting from the tampering by persons unauthorized by Motorola or the failure of the System due to extraordinary uses. 3.7.7. Operation and/or functionality of Customer's personal property, equipment, and/or peripherals and any application software not provided by Motorola. 3.7.8. Services for any replacement of Products or parts directly related to the removal, relocation, or reinstallation of the System or any System component. 3.7.9. Services to diagnose technical issues caused by the installation of unauthorized components or misuse of the System. 3.7.10.Services to diagnose malfunctions or inoperability of the Software caused by changes, additions, enhancements, or modifications in the Customer's platform or in the Software. 3.7.11. Services to correct errors found to be caused by Customer -supplied data, machines, or operator failure. 3.7.12.Operational supplies, including but not limited to, printer paper, printer ribbons, toner, photographic paper, magnetic tapes and any supplies in addition to that delivered with the System; battery replacement for uninterruptible power supply (UPS); office furniture including chairs or workstations. 3.7.13.Third-party software unless specifically listed on the Covered Products Exhibit. 3.7.14. Support of any interface(s) beyond Motorola -provided port or cable, or any services that are necessary because third party hardware, software or supplies fail to conform to the specifications concerning the Products. 3.7.15.Services related to customer's failure to back up its data or failure to use a UPS system to protect against power interruptions. 3.7.16.Any design consultation such as, but not limited to, configuration analysis, consultation with Customer's third -party provider(s), and System analysis for modifications or Upgrades or Updates which are not directly related to a Residual Error report. 3.8. The Customer hereby agrees to: Motorola Solutions, Inc. PSA M&SA Exhibit B 20 Version 11-1-13 3.8.1. Maintain any and all electrical and physical environments in accordance with the System manufacturer's specifications. 3.8.2. Provide standard industry precautions (e.g. back-up files) ensuring database security, per Motorola's recommended backup procedures. 3.8.3. Ensure System accessibility, which includes physical access to buildings as well as remote electronic access. Remote access can be stipulated and scheduled with the Customer; however, remote access is required and will not be substituted with on -site visits if access is not allowed or available. 3.8.4. Appoint one or more qualified employees to perform System Administration duties, including acting as a primary point of contact to Motorola's Technical Support organization for reporting and verifying problems and performing System backup. At least one member of the System Administrators group must have completed Motorola's End -User training and System Administrator training (if available). The combined skills of this System Administrators group includes proficiency with: the Products, the system platform upon which the Products operate, the operating system, database administration, network capabilities such as backing up, updating, adding, and deleting System and user information, and the client, server and stand alone personal computer hardware. The System Administrator will follow the Residual Error reporting process described herein and make all reasonable efforts to duplicate and verify problems and assign a Severity Level according to definitions provided herein. Customer agrees to use reasonable efforts to ensure that all problems are reported and verified by the System Administrator before reporting them to Motorola. Customer will assist Motorola in determining that errors are not the product of the operation of an external system, data links between system, or network administration issues. If a Severity Level 1 or 2 Residual Error occurs, any Customer representative may contact Motorola's Customer Support by telephone, but the System Administrator must follow up with Motorola's Customer Support as soon as practical thereafter. 3.9. In performing repairs under this Agreement, Motorola may use parts that are not newly manufactured but which are warranted to be equivalent to new in performance. Parts replaced by Motorola will become Motorola's property. 3.10 Customer will permit and cooperate with Motorola so that Motorola may periodically conduct audits of Customer's records and operations pertinent to the Services, Products, and usage of application and data base management software. If the results of any such audit indicate that price has been understated, Motorola may correct the price and immediately invoice Customer for the difference (as well as any unpaid but owing license fees). 3.11. If Customer replaces, upgrades, or modifies equipment, or replaces, upgrades, or modifies hardware or software that interfaces with the covered Products, Motorola will have the right to adjust the price for the Services to the appropriate current price for the new configuration. 3.12 Customer agrees not to attempt or apply any update(s), alteration(s), or change(s) to the database software without the prior approval of Motorola. Motorola Solutions, Inc. PSA M&SA Exhibit 13 21 Version 11-1-13 IV. Severity Levels and Case Management Motorola services and response times are based on the severity levels of the error a customer is experiencing as defined below. This method of response allows Motorola to prioritize its resources for availability on our customer's more severe service needs. Severity level response time defines the actions that will be taken by Motorola Support and Engineering teams. Due to the urgency involved in some service cases, Motorola will make every reasonable effort to provide a temporary or work around solution (On Demand). When a permanent solution is developed and certified through testing, it will be incorporated in to the applicable On Demand, Cumulative Update, Supplemental, or Standard Release. SEVERITY LEVEL DEFINITION RESPONSE TIME 1 Total System Failure - occurs when the System is not functioning and there is no workaround; such as a Central Server is down or when the workflow of an entire agency is not functioning. This level is meant to represent a major issue that results in an unusable System, Subsystem, Product, or critical features. No work around or immediate solution is available. Telephone conference within 1 Hour of initial voice notification 2 Critical Failure - Critical process failure occurs when a crucial element in the System that does not prohibit continuance of basic operations is not functioning and there is usually no suitable work- around. Note that this may not be applicable to intermittent problems. This level is meant to represent a moderate issue that limits a Customer's normal use of the System, Subsystem, Product or major non -critical features. Telephone conference within 3 Business Hours of initial voice notification during normal business hours 3 Non -Critical Failure - Non -Critical part or component failure occurs when a System component is not functioning, but the System is still useable for its intended purpose, or there is a reasonable workaround. This level is meant to represent a minor issue that does not preclude use of the System, Subsystem, Product, or critical features. Telephone conference within 6 Business Hours of initial notification during normal business hours 4 Inconvenience - An inconvenience occurs when System causes a minor disruption in the way tasks are performed but does not stop workflow. This level is meant to represent very minor issues, such as cosmetic issues, documentation errors, general usage questions, and product or System Update requests. Telephone conference within 2 Standard Business Days of initial notification Incoming cases are automatically assigned an initial Severity Level of 3, unless otherwise indicated or determined at the time the case is logged. When escalation is required, Motorola adheres to strict policy dictated by the level of problem severity. Motorola Solutions, Inc. PSA M&SA Exhibit B 22 Version 11-1-13 Severity Level One Escalation Once an issue is escalated to Engineering, the following table is used as an Engineering resolution guideline for standard product problems. Escalation Policy- Severity Level 1 CRITICAL ACTION RESPONSIBILITY 0 Hours Initial service request is placed. Support Analyst begins working Support Analyst on problem and verifies / determines severity level. 2 Hours If a resolution is not identified within this timeframe, SA escalates to the Customer Support Manager who assigns Support Analyst additional resources. Email notification to Director of Customer Support Manager Support and Director of System Integration. 4 Hours If a resolution is not identified within this timeframe, Customer Support Manager escalates to the Director of Customer Support Support Manager and Director of System Integration to assign additional Director of Customer Support resources. Email notification to Vice President of System Director of Systems Integration Integration and Vice President Customer Support. 8 Hours Support Manager If a resolution is not identified within this timeframe, Director of Director of Customer Support Customer Support escalates to Vice President of System Director of Systems Integration Integration, Vice President of Support, and Account Team. VP of System Integration VP of Customer Support 12 Hours If a resolution is not identified within this timeframe, Director of Senior Management Customer Support escalates to Vice President of System Support Integration, Vice President of Support, and Account Team, Operations Senior Vice President's of Operations, System Integration, Systems Integration Customer Support and Engineering. Engineering All Severity Level 1 problems will be transferred or dispatched immediately to the assigned Motorola technical support representative, to include notification to Motorola management 24x7. All other severity level problems logged after business hours will be dispatched the next business morning. 4.1 Reporting a Problem. Customer will assign an initial Severity Level for each error reported, either verbally or in writing, based upon the definitions listed above. Because of the urgency involved, Severity Level 1 or 2 problems must be reported verbally to the Motorola call incoming center. Motorola will notify the Customer if Motorola makes any changes in Severity Level (up or down) of any Customer -reported problem. 4.2 Motorola will use best efforts to provide Customer with a resolution for Severity 1 and Severity 2 issues within a reasonable time and in accordance with the assigned Severity Level when Customer allows timely access to the System and Motorola diagnostics indicate that a Residual Error is present in the Software. Should Customer report an error that Motorola cannot reproduce, Motorola may enable a detail error capture/logging process to monitor the System. If Motorola is unable to correct the reported Residual Error within a reasonable time, Motorola will escalate its procedure and assign such personnel or designee to correct such Residual Error promptly. Should Motorola, in its sole discretion, determine that such Residual Error is not present in its Release, Motorola will verify: (a) the Software operates in conformity to the System Specifications, (b) the Software is being used in a manner for which it was intended or designed, and (c) the Software is used only with approved hardware or software. 4.3 Error Correction Status Report. Motorola will provide verbal status reports on Severity Level 1 and 2 Residual Errors. Written status reports on outstanding Residual Errors will be provided to System Administrator on a monthly basis. Motorola Solutions, Inc. PSA M&SA Exhibit B 23 Version 11-1-13 V. Key Responsibilities 5.1 Motorola Responsibilities 5.1.1 Support on Motorola Software. Motorola will provide any required software fixes in the form of either a "patch" or in an On Demand, Cumulative Update, Supplemental or Standard Release. 5.1.2 Motorola Response. Motorola will provide telephone and on -site response to Central Site, defined as the Customer's primary data processing facility, and Remote Site, defined as any site outside the Central Site, as shown in Support Plan Options and Pricing Worksheet. 5.1.3 Remote Installation. At Customer's request, Motorola will provide remote installation advice or assistance for Updates. 5.1.4 Software Release Compatibility. At Customer's request, Motorola will provide: (a) current list of compatible hardware operating system releases, if applicable; and (b) a list of Motorola Software Cumulative Updates, Supplemental, or Standard Releases. 5.1.5 Customer Notifications. Motorola will provide access to (a) Field Changes; (b) Customer Alert Bulletins; and (c) Hardware and Firmware Updates, as released and if applicable. 5.1.6 On -Site Software Correction. Unless otherwise stated herein, all suspected Residual Errors will be investigated and corrected from Motorola facilities. Motorola will decide whether on -site correction of any Residual Error is required and will take appropriate action. 5.1.7 On -site Product Technical Support Services. Motorola will furnish labor and parts required due to normal wear to restore the Equipment to good operating condition. Customer will provide on -site hardware service or is responsible for purchasing on -going maintenance for Third Party on -site hardware support. 5.1.8 Principle Period of Maintenance. At Customer's request, Motorola will provide continuous effort to repair a reported problem beyond the PPM per the customer selected service level, provided Customer gives Motorola access to the Equipment before the end of the PPM, Motorola will extend a two (2) hour grace period beyond PPM at no charge. Following this grace period, any additional support will be invoiced on a time and material basis at Motorola then current rates for Professional Services. 5.1.9 Compliance to Local, County, State and/or Federal Mandated Changes. (Applies to Software and interfaces to those Products) Unless otherwise stated herein, compliance to local, county, state and/or federally mandated changes, including but not limited to IBR, UCR, NCIC and state interfaces are not part of the covered Services. 5.1.10 Anti -virus Software. At Customer's request, Motorola will make every reasonable effort to test and verify specific anti -virus, anti -worm, or anti -hacker patches against a replication of Customer's application. Motorola will respond to any reported problem as an escalated support call. 5.1.11 Account Reviews. Upon request, Motorola will provide annual account reviews to include (a) service history of site; (b) downtime analysis; and (c) service trend analysis. 5.1.12 Reports. Service history reports and notifications are available from the Motorola call tracking system. If you are interested in obtaining access to service history reports and ticketing notifications, inquire with your Technical Support Representative. 5.1.13 Maintenance Contract Administration. Motorola's Maintenance Contracts Business manages the maintenance agreement following the warranty term that may be included in the purchase of a Motorola system. Approximately four months prior to the expiration of the warranty period, a Motorola Customer Support Manager will contact you to discuss the options available for your specific site. The terms of the agreement can be customized to your agency's budgetary Motorola Solutions, Inc. PSA M&SA Exhibit B 24 Version 11-1-13 requirements and cycle. Motorola offers various levels of support to meet an agency's requirements, for example: • Telephone, VPN support for software fixes • Varying hours of coverage • Third party vendor services • On -site services • Users Conference • Professional Services 5.2 Customer Responsibilities 5.2.1 Initiate Service Request Cases. Contact Motorola through authorized tools and processes outlined in the Motorola Maintenance and Support Agreement Customer Support Plan Exhibit to initiate technical support request case. 5.2.2 Assess Severity Level. Assist in assessing the correct severity level per the severity level definitions found in the Customer Support Plan Exhibit. 5.2.3 Escalate Appropriately. Contact Motorola to add information or make changes to existing technical support cases, or escalate service requests to Motorola management. Motorola Services management contact information provided in the Customer Support Plan Exhibit 5.2.4 Support on Hardware. Customer will provide all on -site hardware service or is responsible for purchasing on -going maintenance for 3rd party on -site hardware support. Third party support on some system components may be available through Motorola Maintenance and Support Agreement. Customer will contact the appropriate vendor directly for parts and hardware service if not purchased through the Motorola Maintenance and Support Agreement. 5.2.5 VPN connectivity. Provide VPN connectivity and telephone access to Motorola personnel. 5.2.6 Anti -virus software. Run installed anti -virus software. 5.2.7 Operating System ("OS") Upgrades. Unless otherwise stated herein, Customer is responsible for any OS upgrades to the System. Before installing OS upgrades, Customer will contact Motorola to verify that a given OS upgrade is appropriate. 5.2.8 Trouble Report Form To better assist us in gathering details for analyzing and repairing your system errors, Motorola has created the Trouble Report Form (page 21). Completion of this form by the customer is voluntary. The Trouble Report form helps Motorola Technical Support reduce errors by increasing the understanding of the problem description definition. It may also improve repair time by understanding the probability of repeat errors. Additionally, should escalation to Motorola Engineering team be required, information gathered on this form will aid by potentially avoiding the wait associated with error reoccurrence. Information customers provide on the Trouble Report form will assist Motorola Support team in expediting and troubleshooting the issue. Your assistance in providing the information is appreciated. Once you complete the form, please e-mail or fax this form to the Technical Support Representative assigned to work on the issue reported. Motorola Solutions, Inc. PSA M&SA Exhibit B 25 Version 11-1-13 Trouble Report Form Agency Name: Contact Name: Contact Phone: Severity Level: Subject: Product/Version: Problem Description: Steps to Duplicate: Step One: Step Two: Step Three: Step Four: Step Five: Step Six: Step Seven: Additional Steps: Expected Results: Actual Results: Configuration Checked: Motorola Case Number: E-mail Address: Contact Fax: CAD Correction#: Please ensure that the description provided is as detailed as possible. Including accurate details, helps Motorola to resolve the issue promptly and successfully. Please be sensitive to the use of verbiage that is specific to your agency or area of the country. Full understanding of the facts on a reported issue increases Motorola probability of locating a root cause and achieving a timely resolution. Motorola understands that duplication is not always easy. However, if you are able to duplicate the issue, providing us with the detailed keystrokes will greatly improve our ability to correct the issue in question. When unable to duplicate the issue on demand, providing us with detailed steps that preceded the issue reported will greatly help. Motorola Solutions, Inc. PSA M&SA Exhibit B 26 Version 11-1-13 V. Customer Call Flow To Be Provided By Customer VI. Contact Information Motorola Contacts CONTACT ' Motorola Solutions System Support Center PHONE (800) NUMBER 393-9949 Mike Burpoe Director, Customer Support MVW436@motorolasolutions.com (303) 527-4010 Phillip Askey Tier 2 - Technical Support Manager P.Askey@motorolasolutions.com (720) 565-4764 David Harris Tier 1 - Technical Support Manager DavidHarris@motorolasolutions.com (303) 527-4025 Wayne Parent Technical Support Lead — Records Applications Wayne.Parent@motorolasolutions.com (801) 234-9971 Shelley Rhoads Senior Manager, Services Business Operations srhoads@motorolasolutions.com (951) 934-3285 Cindy Marnin Customer Service Manager CindyMarnin@motorolasolutions.com (515) 758-3021 Customer Contacts (to be provided by Cust Customer Agency Name: Address: City, State and Zip: Billing Contact Name: Phone No: Email: Backup System Administrator Name: Phone No: Email: Service Escalations Contact Name: Title: Phone No: Email: Motorola Solutions, Inc. PSA M&SA Exhibit B 27 Version 11-1-13 Exhibit C LABOR RATES MAINTENANCE AND SUPPORT AGREEMENT 262 TERM: 4/1/14 — 3/31/15 CUSTOMER: National City Police Department The following are Motorola's current labor rates, subject to an annual change. The following rates apply to Customers with a current, active Maintenance and Support Agreement. Billable rates apply to services provided outside of the scope of the Maintenance and Support Agreement and outside the selected Service Level PPM: SERVICE HOURS LABOR RATES 8 a.m.-5 p.m. M-F (local time) $223 per hour, 2 hours minimum After 5 p.m., Saturday, Sunday, Motorola Holidays $334 per hour, 2 hours minimum The following rates apply to Customers without a current, active Maintenance and Support Agreement and apply to services available on a Time and Material basis: SERVICE HOURS 8 a.m.-5 p.m. M-F (local time) LABOR RATES $446 per hour, 2 hours minimum After 5 p.m., Saturday, Sunday, Motorola Holidays $668 per hour, 2 hours minimum Above rates reflect labor rate only. Additional fees for on -site travel expenses, third party expenses and /or materials will be quoted at the time of customer request for services. Motorola Solutions, Inc. PSA M&SA Exhibit C 28 Version 11-1-13 RESOLUTION NO. 2014 — 33 RESOLUTION OF THE CITY COUNCIL OF THE CITY OF NATIONAL CITY AUTHORIZING THE MAYOR TO EXECUTE THE FIRST AMENDMENT TO THE AGREEMENT WITH MOTOROLA SOLUTIONS, INC., IN THE NOT TO EXCEED AMOUNT OF $27,660 TO PROVIDE MAINTENANCE AND SUPPORT SERVICES FOR THE NATIONAL CITY POLICE DEPARTMENT PREMIER MDC SYSTEM WHEREAS, on March 19, 2013, the City Council adopted Resolution No. 2013- 39 entering into an Agreement with Motorola Solutions, Inc., ("Motorola") for software maintenance and support services for the National City Police Department Mobile Data Computer ("MDC") terminals from April 1, 2013 through March 31, 2014 for a not -to -exceed amount of $26,343; and WHEREAS, Agreement provided for three additional one-year extensions; and WHEREAS, the parties desire to amend the Agreement to extend the term of the Agreement for one year, expiring March 31, 2015, for the not to exceed amount of $27,660, for a total Agreement not to exceed amount of $54,003. NOW, THEREFORE, BE IT RESOLVED that the City Council hereby authorizes the Mayor to execute the First Amendment to the Agreement with Motorola Solutions, Inc., to extend the term of the Agreement for one year, expiring on March 31, 2015, for software maintenance and support services for the National City Police Department Mobile Data Computer ("MDC") terminals for the not to exceed amount of $27,660, for a total Agreement not to exceed amount of $54,003. Said First Amendment to Agreement is on file in the office of the City Clerk. PASSED and ADOPTED this 18th day of March 14. on orri on, Mayor ATTEST: ael Mic R. DallCity Clerk PROVED AS TO FORM: C audia City Att citua Silva Passed and adopted by the Council of the City of National City, California, on March 18, 2014 by the following vote, to -wit: Ayes: Councilmembers Cano, Morrison, Natividad, Rios, Sotelo-Solis. Nays: None. Absent: None. Abstain: None. AUTHENTICATED BY: RON MORRISON Mayor of the City of National City, California 2vejfill City Jerk of the Cityf National City, California By: Deputy I HEREBY CERTIFY that the above and foregoing is a full, true and correct copy of RESOLUTION NO. 2014-33 of the City of National City, California, passed and adopted by the Council of said City on March 18, 2014. City Clerk of the City of National City, California By: Deputy CITY OF NATIONAL CITY, CALIFORNIA ) - COUNCIL AGENDA STATEMENT '1EETING DATE: March 18, 2014 AGENDA ITEM NO. _u ITEM TITLE: Resolution of the City Council of National City authorizing the Mayor to execute a 1st Amendment to the Agreement with Motorola Solutions, Inc. in the not -to -exceed amount of $27,660 to provide maintenance and support services for the National City Police Department Premier MDC system. PREPARED BY: Ron Williams DEPARTMENT: ,f',' rative S • rvices PHONE: 619-336-4373 APPROVED EXPLANATION: Motorola Solutions Inc. provides software maintenance and suppo -rdces for the National City Police Department Mobile Data Computer (MDC) terminals. The Premier MDC software is a proprietary application utilized by Police Officers in the field to communicate with dispatchers via Mobile Data Computer terminals in police cars. Amendment is for one year of technical support of the Motorola Premier MDC software. FINANCIAL STATEMENT: ACCOUNT NO. 629-403-082-281-0000 ENVIRONMENTAL REVIEW: N/A ORDINANCE: INTRODUCTION: APPROVEI APPROVED: FINAL ADOPTION: Finance MIS STAFF RECOMMENDATION: Adopt resolution BOARD / COMMISSION RECOMMENDATION: N/A ATTACHMENTS: Contract Amendment FIRST AMENDMENT TO THE AGREEMENT BY AND BETWEEN THE CITY OF NATIONAL CITY AND MOTOROLA SOLUTIONS, INC. THIS FIRST AMENDMENT TO THE AGREEMENT, is entered into this 18th day of March, 2014, by and between the CITY OF NATIONAL CITY, a municipal corporation ("CITY"), and MOTOROLA SOLUTIONS, INC., a corporation (the "CONSULTANT"). RECITALS WHEREAS, The CITY and the CONSULTANT entered into an Agreement on April 1, 2013, ("the Agreement") wherein the CONSULTANT agreed to provide Maintenance and support services for the CITY'S Premier MDC system used by CITY'S Police Department. WHEREAS, the original Agreement had a not -to -exceed amount of $26,343. WHEREAS, the Agreement expires on March 31, 2014. WHEREAS, the parties desire to amend the Agreement to extend the term of the Agreement for one year, expiring March 31, 2015 for the not to exceed amount of $27,660. NOW, THEREFORE, the parties hereto agree that the Agreement entered into on April 1, 2013, shall be amended to extend the term of the Agreement for one year, expiring March 31, 2015 for the not to exceed amount of $27,660, for a total not to exceed amount of $54,003. The parties further agree that with the foregoing exception, each and every team and provision of the Agreement dated April 1, 2013, shall remain in full force and effect. IN WITNESS WHEREOF, the parties hereto have executed this First Amendment to the Agreement on the date and year first above written. CITY OF NATIONAL CITY By: Ron Morrison, Mayor APPROVED AS TO FORM: Claudia G. Silva MOTOROLA SOLUTIONS, INC. (Corporation — signatures of two corporate officers required) (Partnership — one signature) (Sole proprietorship - one signature) By: (Name) (Print) (Title) City Attorney By: (Name) (Print) (Title) RESOLUTION NO. 2014 — RESOLUTION OF THE CITY COUNCIL OF THE CITY OF NATIONAL CITY AUTHORIZING THE MAYOR TO EXECUTE THE FIRST AMENDMENT TO THE AGREEMENT WITH MOTOROLA SOLUTIONS, INC., IN THE NOT TO EXCEED AMOUNT OF $27,660 TO PROVIDE MAINTENANCE AND SUPPORT SERVICES FOR THE NATIONAL CITY POLICE DEPARTMENT PREMIER MDC SYSTEM WHEREAS, on March 19, 2013, the City Council adopted Resolution No. 2013- 39 entering into an Agreement with Motorola Solutions, Inc., ("Motorola") for software maintenance and support services for the National City Police Department Mobile Data Computer ("MDC") terminals from April 1, 2013 through March 31, 2014 for a not -to -exceed amount of $26,343; and WHEREAS, Agreement provided for three additional one-year extensions; and WHEREAS, the parties desire to amend the Agreement to extend the term of the Agreement for one year, expiring March 31, 2015, for the not to exceed amount of $27,660, for a total Agreement not to exceed amount of $54,003. NOW, THEREFORE, BE IT RESOLVED that the City Council hereby authorizes the Mayor to execute the First Amendment to the Agreement with Motorola Solutions, Inc., to extend the term of the Agreement for one year, expiring on March 31, 2015, for software maintenance and support services for the National City Police Department Mobile Data Computer ("MDC") terminals for the not to exceed amount of $27,660, for a total Agreement not to exceed amount of $54,003. Said First Amendment to Agreement is on file in the office of the City Clerk. PASSED and ADOPTED this 18th day of March, 2014. Ron Morrison, Mayor ATTEST: Michael R. Della, City Clerk APPROVED AS TO FORM: Claudia Gacitua Silva City Attorney CITY OF NATIONAL CITY Office of the City Clerk 1243 National City Blvd., National City, California 91950 619-336-4228 phone / 619-336-4229 fax Michael R. Dalla, CMC - City Clerk March 24, 2014 Ms. Cindy Marnin Motorola Solutions, Inc. 7237 Church Ranch Blvd., Suite 406 Westminster, CO 80021 Dear Ms. Marnin, On March 18th, 2014, Resolution No. 2014-33 was passed and adopted by the City Council of the City of National City, authorizing execution of Amendment #1 to an Agreement with Motorola Solutions, Inc. We are enclosing for your records a certified copy of the above Resolution and a fully executed original Amendment. Michael R. Dalla, CMC City Clerk Enclosures cc: MIS Dept. NEW ',t a 3 4 g IS Express !.; TruadE`r 8026 5282 4291 ckle Number 1 Ftom Pleaseprnnandpresshartl. 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Sender15 a 1 ❑ 'wade Aped L Recipient ❑I Third Party ❑Credit Card ❑ Cash/Check Tee&AM N,. Exp. omer�rd No. Dare Total Packages Total Weight Total Declared Value, Ids E OD tow Ii0Nliryie limhedto IISStm unless you declare a higharvabre. See beet for entails. By IrsingMe PIMP yen agree m do sevice col -Means or dte hack otthiz Gitil and inthe cement redts Serace Guide ilk,dmg tams I. love our liability. Rev. mate 1i12 • Part.167202• V(2012 Sec. • PRINTED IN U.S A. SRF 644