HomeMy WebLinkAbout2015 CON San Diego 211 - Disaster Information Partnership2-1-1 San Diego Memorandum of Understanding
Disaster Information Partnership — National City
This Memorandum of Understanding hereinafter referred to as "MOU" is entered into on
N 0 -V 2-0/ 2O%S by and between INFO LINE of San Diego County, a 501(c)(3) organization ind doing
business as 2-1-1 San Diego (hereinafter referred to as "2-1-1"), and the CITY OF NATIONAL CITY, a municipal
corporation (hereinafter referred to as "CITY"), subject to the following terms and conditions:
Purpose:
This MOU will serve as the basis for collaboration by which resources of 2-1-1 San Diego and CITY can be most
effectively employed to assist residents, businesses, agencies, and visitors during an emergency.
Scope:
1. This MOU is in effect during emergencies that occur within the CITY or affect residents`, businee _: agencies,
or visitors of the CITY, including when the CITY has activated its Emergency Operations Center ,;EC -:), and
during training and exercises for those occasions.
2. Where appropriate, the term "emergency" as used in this MOU refers to large-scale emergencies during
which CITY's EOC has been activated. Disasters are generally synonymous with large-scale emergencies, also
known as large-scale (emergency) incidents.
3. During large-scale incidents impacting other regional jurisdictions, and not the CITY, and when CITY's EOC
has not been activated but the sharing of CITY's incident -related information 'Ik irrthe public interest, CITY
will contact 2-1-1 San Diego to coordinate information sharing.
2-1-1 San Diego Background:
1. In July 2000, the Federal Communications Commission dedicated the 2-1-1 dialing code for the ex lusive use
of community information and referral services. In February 2003, the California Public Utilities Commission
issued rules for 2-1-1 services in each county in the State of California. Info Line of San Diego County has
been designated as the regional provider for the County of San Diego, and introduced 2-1-1 services to the
County effective January 1, 2005.
2. How these services are specifically provided for San Diego County and all eighteen (18) cities and
unincorporated communities during disaster preparation, response and recovery are detailed in County
Contract Number 520056, Agreement with 211 San Diego for Disaster Preparation Readiness Services,
Exhibit A5- Statement of Work and Memorandum of Understanding between 2-1-1 San Diego an an Diego
County Office of Emergency Services dated September 25, 2009.
3. Redundancy and resiliency has been built into the 2-1-1 infrastructure to ensure the ability to pro. ide
essential 2-1-1 functions during an emergency.
4. 2-1-1 San Diego has adopted and adheres to the National Incident Management System (NIMS). 2-1-1 San
Diego has developed a NIMS-compliant Emergency Operations Plan. Applicable NIMS and Incident
Command System (ICS) training has been provided to all staff at 2-1-1.
2-1-1 San Diego Roles and Responsibilities:
1. During an emergency, where this MOU would be in affect, 2-1-1 San Diego's primary role in disaster
response and recovery will be to maximize access to community resources by responding to non -I"
threatening requests for information from the public. 2-1-1 San Diego will provide incident spccii
"approved" public information oriented toward CITY residents, businesses and visitors to include, put not
limited to: general assistance, emergency incident details, emergency notifications in effect, evacuation
routes and evacuated areas, temporary evacuation points and shelter locations, facility closures, road
closures and traffic conditions, available transportation resources, air and water quality, hazardous areas
and materials, re-entry and re -population times, functional needs populations and resources, medical and
2-1-1 San Diego/Disaster Information Partnership — City of National City 1 of 3
environmental, public and mental health, pet and animal care, volunteer and donation coordination, Local
Assistance Center, and food assistance, etc.
2. "Approved" used in this section means approved by the CITY EOC Public Information Officer (EOC 0).
3. 2-1-1 San Diego call centers will serve as a CITY EOC resource for communicating information ti; ars, .
which will reduce duplication of effort and conflicting information. 2-1-1 San Diego will suppor, tf. . CITY's
EOC by providing public information, rumor control, and trend analysis (tracking of community ur met
needs) to the emergency managers and the EOC PIO staff.
4. While the CITY EOC is activated, 2-1-1 San Diego will be prepared to provide information services 24 hours a
day, 7 days a week.
CITY Roles and Responsibilities:
1. The CITY's EOC PIO will confirm 2-1-1 San Diego has been notified of the EOC activation.
2. CITY EOC staff will provide appropriate, "approved/released" incident information to 2-1-1 San Di- ;o staff
during the emergency. EOC staff will assist the 2-1-1 San Diego staff obtain the "approved" puh!::
information oriented toward CITY residents described earlier in this MOU.
3. When possible, CITY EOC PIO staff will provide advance copies of media releases so 2-1-1 staff can prepare
for the public calls.
Mutual Responsibilities of 2-1-1 San Diego and CITY:
1. 2-1-1 San Diego and CITY will include each other's roles and responsibilities and this MOU in their respective
Emergency Operations Plans.
2. 2-1-1 San Diego and CITY will include each other in disaster preparation and planning exercises.
3. Communication with the public during emergencies will be conducted with empathy, a strong cu mer
service ethic, and careful attention to accuracy, completeness, and timeliness.
4. Communication with the public will be carefully and completely documented.
Expenses, Reimbursement and Compensation:
1. At present, no separate disaster -related expense contract is contemplated between 2-1-1 San Diego and
CITY.
2. Disaster preparedness, response, and recovery expenses incurred in the execution and performance of this
MOU will be the sole responsibility of each party to this MOU.
3. Should Federal Public Assistance become available for an emergency and if the CITY files for reimbursement
of authorized expenses, 2-1-1 San Diego agrees to collect and deliver to the CITY appropriate doci• ientation
as specified by either the CITY or assistance agency representative to facilitate and assist CITY in ;.. aining
FEMA or other federal or state reimbursement for allowable costs associated with the response tk a
declared emergency.
Termination:
This Memorandum of Understanding may be terminated upon mutual consent at any time. Either party may
terminate this MOU after providing at least ninety (90) days advanced notice to the other party.
Entire Agreement and Governing Law:
This MOU is the entire agreement and understanding between the parties relating to its subject mati Neither
this agreement nor any of its provisions may be amended, modified, waived, or discharged except �y
instrument in writing and executed by the parties to this MOU.
The validity of this MOU and any of its terms shall be governed by the laws of the State of California. If any part
of this MOU is found illegal, void, or unenforceable for any reason, such holding shall not affect the validity and
enforceability of any other part.
2-1-1 San Diego/Disaster Information Partnership — City of National City 2 of 3
IN WITNESS WHEREOF, the individuals executing this MOU and the instruments referenced within it, e 'ch
represent and warrant to the other that they have the legal power, right, and actual authority to b ri, :e party
on whose behalf they are signing this MOU to the terms and conditions of this MOU and have executt.:i this
MOU upon the date first above written.
INFO LINE OF SAN DIEGO COUNTY, INC.
dba: 2-1-1 SAN DIEGO, a California non-profit
corporation
(Signatures of two corporate officers required)
William York
Executive Vice President
Date:
By:
Name: �731.1.4 0NAAPP.4
Title: aE;IDkwc
Date:
4 cm
J P...104.y 2.0, ao c 5-
CITY OF NATIONAL CITY,
a municipal corporation
By�-•�1Lt,
Leslie Deese, City Manager
Date: 1 �,? 11'
AP
VEDASTOF
Clau. i. G. Silva
City Attorney
2-1-1 San Diego/Disaster Information Partnership — City of National City 3 of 3
CITY OF NATIONAL CITY
Office of the City Clerk
1243 National City Blvd., National City, California 91950
619-336-4228 phone / 619-336-4229 fax
Michael R. Dalla, CMC - City Clerk
January 27, 2015
Mr. William York
Executive Vice President
211 San Diego
P.O. Box 420039
San Diego, CA 92142
Dear Mr. York,
On January 20th, 2015, a Memorandum of Understanding (MOU) was entered between
the City of National City and 211 San Diego.
We are enclosing for your records a fully executed original MOU.
Michael R. Dalla, CMC
City Clerk
Enclosure