HomeMy WebLinkAbout2013 CON County of San Diego / City of San Diego - Regional CommunicationsNOTE TO FILE
08-20-15
IN THE MATTER OF: Resolution of the City Council of the City of
National City authorizing the Mayor to execute a Service Level
Agreement for the provision of a portion of the Regional
Command and Control Communications (3Cs) transport network
for exclusive use of the San Diego County Sheriff's Department for
CAL -ID data as part of the 3Cs Memorandum of Understanding.
NO FULLY EXECUTED ORIGINAL AGREEMENT
WAS FILED WITH THE OFFICE OF THE CITY CLERK
ORIGINATING DEPARTMENT:
NTF
CDC Housing & Grants
City Attorney Human Resources
City Manager MIS
Community Svcs. _ Planning
_ Engineering _ Police
Finance Public Works
X Fire Nutrition Center
Successor Agency
Regional 3Cs
Service Level Agreement — Cal -ID
INTRODUCTION
REG:IRNAL
'NUN 0
COMMUNICATIONS
The purpose of this Service Level Agreement (SLA) is to describe the provision a portion of the
Regional Command and Control Communications (3Cs) transport network for exclusive use of
the San Diego County Sheriff's Department (SDSD) for Ca1-ID2 data.
Cal -ID is an automated fingerprint processing system used to store, search, and retrieve
fingerprint records. CAL -ID has two systems in operation: Automated Fingerprint Identification
System (AFIS) and Automated Latent Print System (ALPS). AFIS automates fingerprint data
from inked fingerprint cards while ALPS searches latent prints for possible matches. The San
Diego County Sheriff's Department provides access to Cal -ID for law enforcement agencies in
San Diego County.
The Regional 3Cs network utilizes primarily microwave technology to transport data between
public safety agencies at all levels of government operating in San Diego and neighboring
counties. 3Cs connects emergency operations management centers of local, state, and federal
agencies throughout the region and surrounding counties to enhance communications and
information sharing in critical incidents. In addition to supporting inter -agency collaboration for
large scale incidents such as wildland fires and other disasters, the 3Cs network provides a means
to transport data for day-to-day operations.
Regional 3Cs is governed through a Memorandum of Understanding (MOU) between multiple
public safety parties. This SLA is meant to further define services associated with the transport
of Cal -ID data across the 3Cs transport network. This SLA does not supersede or in any way
negate the provisions of the 3Cs MOU. Any changes to this SLA will be subject to approval by
the Regional 3Cs Operations Advisory Board.
A. DURATION OF AGREEMENT
This agreement is in effect from the date the Regional 3Cs Amendment #3 is legally executed in
year 2012 to June 30, 2013, with the option to renew the agreement for one year terms.
B. SCOPE OF SERVICES
The Scope of Services of the Regional 3Cs Program (3Cs) and the SDSD are covered in the
following list of service activities:
B.1 Responsibilities of the Regional 3Cs Program
• Create a virtual private forwarding (VRF) tunnel through the 3Cs transport network for
exclusive use by the Cal -ID application.
• Using the Cal -ID VRF through assigned ports on the local 3Cs network, the following
sites will have a 10 mbps ingress into the network:
Revision 4.0 Page 1 3/29/2012
Regional 3Cs
Service Level Agreement — Cal -ID
o San Diego Sheriffs Records and ID Division
9621 Ridgehaven Ct
San Diego, CA 92123
o San Diego Police Department Headquarters
1401 Broadway
San Diego, CA 92101
o Escondido Police Department
1163 North Centre City Pkwy
Escondido, CA 92026
o Carlsbad Police Department
2560 Orion Way
Carlsbad, CA 92010
o Chula Vista Police Department
315 4th Avenue
Chula Vista, CA 91910
o El Cajon Police Department
100 Civic Center Way
El Cajon, CA 92020
RECt.g.NAL
ate. ,:.• ��
IP
COMMUNICATIONS
• Using the Cal -ID VRF through assigned ports on the local 3Cs network, the following
sites will have a 30 mbps ingress to the network:
o San Diego Sheriff's Department
5555 Overland Drive, Bldg 18
San Diego, CA 92123
• The total network capacity across the 3Cs network in the Cal -ID VRF will be 30 mbps. In
the event of a large-scale emergency incident in San Diego County, Regional 3Cs staff
reserves the right to lower the total bandwidth available to the Cal -ID VRF across the
3Cs transport network to 10 mbps.
• Regional 3Cs staff will be responsible for building, configuring, and maintaining the Cal -
ID VRF on the 3Cs network. At each location identified as part of this agreement, a
single network port will be made available to access the Cal -ID VRF. This single
network port will be the point of demarcation for Regional 3Cs staff responsibility.
• Should the decision be made to add additional sites to the Cal -ID VRF, Regional 3Cs
staff will be responsible for configuring and testing data connectivity across the 3Cs
transport network to those new sites.
• Regional 3Cs will be responsible for maintenance of the 3Cs transport network. Regional
3Cs staff will contact SDSD Data Services in the case of an emergency outage.
• Regional 3Cs staff will be responsible for reporting to SDSD any pending 3Cs network
changes which may impact the Cal -ID VRF. Regional 3Cs uses a multi -step approval
Revision 4.0 Page 2 3/29/2012
Regional 3Cs
Service Level Agreement — Cal -ID
SEMINAL
00 '::y,:
COMMUNICATIONS
process for all changes on the network. All changes will follow Regional 3Cs Change
Control policy.
• Regional 3Cs staff will be responsible for troubleshooting any issues associated with the
Cal -ID VRF on the 3Cs transport network.
B.2 Responsibilities of the Sheriff's Department
• SDSD Data Services Staff will provide a network device at each Cal -ID 3Cs location.
This network device will access the 3Cs network through the assigned Cal -ID port for
that location. All local connections for Cal -ID customers at that location will connect
through the SDSD network device and will not plug directly into the 3Cs network device.
SDSD will be responsible for maintaining the SDSD network device.
• SDSD will provide help desk services for Cal -ID customers. Regional 3Cs staff will be
contacted by SDSD if network connections on 3Cs are not functioning or do not appear
to meet the specifications as set forth by this SLA. No Cal -ID customers will contact
Regional 3Cs staff directly for assistance with the network.
• SDSD will be responsible for reporting any changes which may impact Regional 3Cs
ability to pass traffic through the Cal -ID VRF. All proposed changes will follow the
Regional 3Cs Change Control policy.
C. OUT OF SCOPE SERVICES
• Internal wiring or network connections at Cal -ID customer locations beyond the 3Cs
networking device.
• Troubleshooting of network connectivity beyond the 3Cs network device.
D. SUPPORT, HOURS OF OPERATION AND COMMUNICATIONS
Support for the 3Cs network is divided into multiple support layers. Each layer will have
defined support personnel with specific responsibilities.
• Level 1 — End User Support (Provided by SDSD)
• Level 2 - IP Engineer
• Level 3 — Microwave Technician
• Level 4 — Senior Network Engineer
D.1 Hours of Operations
Assistance for the network will normally be available during normal City of San Diego business
hours: 8am to 4pm, Monday through Friday excluding during regularly scheduled holidays.
For outages or issues outside of normal business hours, on call support is available 24 hours a
day. Requests for service can also be submitted via email 24 hours a day.
Revision 4.0 Page 3 3/29/2012
Regional 3Cs
Service Level Agreement — Cal -ID
D.2 Priorities and Response Times
REGI,4.NAL
Nr
..k.3
.:„..
.--:.
„, e.
CONMONICATIONS
Priority
Criteria
Target Response Time
1
Real time disaster event where City or County EOC
has been activated
Will call or page technicians
for immediate response.
2
Affects an individual agency, no workaround
available.
Initial response by next
business day
3
Little to no affect on productivity
Initial response within 5
business days.
D.3 How to Contact 3Cs
3Cs Support Line
(619) 515-2753
3Cs Email (emails are routed to on call technicians) 3Cs@regional3Cs.org
E. ASSOCIATED COSTS
The cost for the services outlined in this MOU is $50,000 annually, billed in two installments per
year (October 1, and January 1). No setup or initiation fees are included in this effort. This price
is for the length of the duration of this agreement. Beginning June 30, 2012, prices may be
negotiated annually in conjunction with the extension of this SLA.
If Regional 3Cs and SDSD mutually agree to add additional services to this agreement the
following price schedule will be used:
Each additional ingress point (10 mbps) $625 per month ($7,500 annually)
F. BILLING AND ACCOUNTING
Regional 3Cs will issue an invoice every 6 months for the duration of this agreement to the
following address:
Rosie Tapper
San Diego County Sheriff's Crime Lab
5255 Mount Etna Drive
San Diego, CA 92117-6912
(858) 467-4584
Rosie.tapper@sdsheriff.org
The City of San Diego is the Fiscal Agent for Regional 3Cs. The remit to address:
City of San Diego
PO Box 129030
San Diego, CA 92112-9030
Invoices will be due within 30 days of receipt.
Revision 4.0 Page 4 3/29/2012
Regional 3Cs
Service Level Agreement — Cal -ID
REBIDNAL
I3tA
COMMUNICATIONS
G. PERFORMANCE MEASURES
Regional 3Cs will provide network performance reports specific to the Cal -ID VRF on a
quarterly basis. Metrics which will include:
• Average and maximum ingress/egress utilization to each location
• Network uptime percentage at each location
• Number and length of unplanned outages
H. DISPUTE RESOLUTION PROCESS
Every effort will be made by both parties to this agreement to insure that disputes do not occur.
In the unlikely event that a dispute arises, discussions should occur through the 3Cs Program
Manager and the assigned SDSD Cal -ID contact person. Should resolution not be achieved
through this process, a default process should be initiated as defined below.
I. DEFAULT PROCESS
A default may occur when either party fails to perform their responsibilities as defined and
agreed upon in this SLA. In the event of a default, as defined above, payment for services should
be suspended until a resolution can be reached by the following procedure.
The initiating party shall provide written notice of default to the violating party within ten (10)
working days of its discovery, with a copy sent to each active member of the Regional 3Cs
Operations Advisory Board. The recipient of the written notice has ten (10) working days to
respond in writing to all parties to the communication with a plan for resolution within forty-five
(45) working days. If, in the opinion of the initiating department, the default has been corrected
within the forty-five (45) working day period, the SLA shall continue. If, in the opinion of the
initiating department, the default has not been corrected, the item will be scheduled for
discussion and resolution at the next Regional 3Cs Operations Advisory Board meeting.
The initiating party shall also maintain a record of all noted violations to the SLA. If such
records demonstrate a consistent pattern of behaviors/practices that are inconsistent with the
provision of the SLA, written notices shall be provided to the Regional 3Cs Operations Advisory
Board for remedial action up to and including canceling of the agreement. If canceling the SLA
will result in significant budgetary impacts to either party, both parties will be notified prior to
cancellation.
J. SIGNATURE SECTION
Approved by the Regional 3Cs Operations Advisory Board on
REGIONAL 3Cs
Regional 3Cs Program Manager
Date:
Revision 4.0 Page 5 3/29/2012
Regional 3Cs
Service Level Agreement — Cal -ID
COUNTY OF SAN DIEGO
By:
WINSTON F. McCOLL, Director
Department of Purchasing and Contracting
Date:
SAN DIEGO COUNTY SHERIFF'S DEPARTMENT
By:
KEITH SPEARS, Contracts Manager
Date:
COUNTY OF SAN DIEGO
By:
WILLIAM L. PETTINGILL, Senior Deputy County Counsel
Date:
REGONAL
r Xso
COMMUNICATIONS
Revision 4.0 Page 6 3/29/2012
AS A PARTY TO THE REGIONAL 3CS MOU:
City of Nat' 1 City
By:
Print Name: Ron Morrison
AMENDMENT 3 to the MEMORANDUM OF UNDERSTANDING
FOR THE SAN DIEGO REGIONAL INTEROPERABLE COMMAND & CONTROL COMMUNICATIONS (3C.) PROGRAM
Pegg I of I
(Pages 2.I being signanvc pages)
January 15, 2013
Date
RESOLUTION NO. 2013 — 02
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF NATIONAL CITY
AUTHORIZING THE MAYOR TO EXECUTE A SERVICE LEVEL AGREEMENT
FOR THE PROVISION OF A PORTION OF THE REGIONAL COMMAND AND
CONTROL COMMUNICATIONS (3CS) TRANSPORT NETWORK FOR EXCLUSIVE
USE OF THE SAN DIEGO COUNTY SHERIFF'S DEPARTMENT FOR
CAL -ID DATA AS PART OF THE 3CS MEMORANDUM OF UNDERSTANDING
WHEREAS, the Regional Command and Control Communications (3Cs) network
utilizes microwave technology to transport data between public safety agencies at all levels of
government in San Diego County and neighboring counties; and
WHEREAS, 3Cs enhances communication and information sharing in critical
incidents and is now being used to transport Cal -ID data, an automated fingerprint processing
system used to store, search, and retrieve fingerprint records; and
WHEREAS, the San Diego Sherriff's Department ("SDSD") provides access to
Cal -ID for law enforcement agencies in San Diego County; and
WHEREAS, on September 1, 2009, the City of National City adopted Resolution
2009-220, approving an Admission Agreement for the City to become a party to the
Memorandum of Understanding (the "MOU") for the San Diego Regional Interoperable
Command & Control Communications (3Cs) Program; and
WHEREAS, it is requested that the participating parties to the MOU approve and
execute a Service Level Agreement for the provision of a portion of the 3Cs transport network
for exclusive use of the SDSD for Cal -ID data to the 3Cs MOU.
NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of
National City hereby authorizes the Mayor to execute a Service Level Agreement for the
provision of a portion of the Regional Command and Control Communications (3Cs) transport
network for exclusive use of the San Diego Sherriff's Department for Cal -ID data to the 3Cs
MOU.
PASSED and ADOPTED this 15th day of Janua013.
ATTEST:
Mi hael R. Dalla iClerk
ity
on Morrison, Mayor
A PROVED AS TO FORM:
6
udia dacitua Silva
City Attorney
Passed and adopted by the Council of the City of National City, California, on January
15, 2013 by the following vote, to -wit:
Ayes: Councilmembers Cano, Morrison, Natividad, Rios, Sotelo-Solis.
Nays: None.
Absent: None.
Abstain: None.
AUTHENTICATED BY: RON MORRISON
Mayor of the City of National City, California
City Clerk of the Citof National City, California
By:
Deputy
I HEREBY CERTIFY that the above and foregoing is a full, true and correct copy of
RESOLUTION NO. 2013-2 of the City of National City, California, passed and adopted
by the Council of said City on January 15, 2013.
City Clerk of the City of National City, California
By:
Deputy
CITY OF NATIONAL CITY, CALIFORNIA
COUNCIL AGENDA STATEMENT
Cfooq-6�►
MEETING DATE: January 15, 2013
AGENDA ITEM NO. 17
ITEM TITLE:
Resolution of the City Council of the City of National City authorizing the Mayor to sign a Service Level
Agreement for the provision of a portion of the Regional Command and Control Communications
(3Cs) transport network for exclusive use of the San Diego County Sheriff's Department for Cal -ID
data as part of the 3Cs Memorandum of Understanding. (Fire)
PREPARED BY: Walter Amedeel 1A,W DEPARTMENT: Fire
PHONE: 619-336-45561 APPROVED BY:
EXPLANATION:
The Regional Command & Control Communications (3Cs) network utilizes microwave technology to
transport data between public safety agencies at all levels of government in San Diego and neighboring
counties. 3Cs connects enhances communication and information sharing in critical incidents. 3Cs is
now being used to transport Cal -ID data. Cal -ID is an automated fingerprint processing system used to
store, search, and retrieve fingerprint records. The San Diego County Sheriff's Department (SDSD)
provides access to Cal -ID for law enforcement agencies in San Diego County. On September 1, 2009,
the City signed an MOU to participate in 3Cs. Agencies are now being asked to add the Service Level
Agreement for the provision of a portion of the 3Cs transport network for exclusive use of the SDSD for
Cal -ID data to the 3Cs MOU. Staff recommends that the City Council authorize the Mayor to sign the
Service Level Agreement as part of the 3Cs MOU.
FINANCIAL STATEMENT:
ACCOUNT NO. I
No financial impact.
ENVIRONMENTAL REVIEW:
ORDINANCE: INTRODUCTION:
FINAL ADOPTION:
APPROVED: ` ___ __ Finance
APPROVED: MIS
STAFF RECOMMENDATION:
Authorize the Mayor to sign the Service Level Agreement for the provision of the 3Cs transport network
for exclusive use of the SDSD for Cal -ID data as part of the 3Cs MOU.
BOARD / COMMISSION RECOMMENDATION:
ATTACHMENTS:
Regional 3Cs Service Level Agreement — Cal -ID
Resolution
\.o. 'do\ Z-
RESOLUTION NO. 2013 —
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF NATIONAL CITY
AUTHORIZING THE MAYOR TO EXECUTE A SERVICE LEVEL AGREEMENT
FOR THE PROVISION OF A PORTION OF THE REGIONAL COMMAND AND
CONTROL COMMUNICATIONS (3CS) TRANSPORT NETWORK FOR EXCLUSIVE
USE OF THE SAN DIEGO COUNTY SHERIFF'S DEPARTMENT FOR
CAL -ID DATA AS PART OF THE 3CS MEMORANDUM OF UNDERSTANDING
WHEREAS, the Regional Command and Control Communications (3Cs) network
utilizes microwave technology to transport data between public safety agencies at all levels of
government in San Diego County and neighboring counties; and
WHEREAS, 3Cs enhances communication and information sharing in critical
incidents and is now being used to transport Cal -ID data, an automated fingerprint processing
system used to store, search, and retrieve fingerprint records; and
WHEREAS, the San Diego Sherriff's Department ("SDSD") provides access to
Cal -ID for law enforcement agencies in San Diego County; and
WHEREAS, on September 1, 2009, the City of National City adopted Resolution
2009-220, approving an Admission Agreement for the City to become a party to the
Memorandum of Understanding (the "MOU") for the San Diego Regional Interoperable
Command & Control Communications (3Cs) Program; and
WHEREAS, it is requested that the participating parties to the MOU approve and
execute a Service Level Agreement for the provision of a portion of the 3Cs transport network
for exclusive use of the SDSD for Cal -ID data to the 3Cs MOU.
NOW, THEREFORE. BE IT RESOLVED that the City Council of the City of
National City hereby authorizes the Mayor to execute a Service Level Agreement for the
provision of a portion of the Regional Command and Control Communications (3Cs) transport
network for exclusive use of the San Diego Sherriff's Department for Cal -ID data to the 3Cs
MOU.
PASSED and ADOPTED this 15th day of January, 2013.
Ron Morrison, Mayor
ATTEST: APPROVED AS TO FORM:
Michael R. Dalla, City Clerk Claudia Gacitua Silva
City Attorney
Regional 3Cs
Service Level Agreement — Cal -ID
INTRODUCTION
REGIUNAL
/3Ds\
COMMUNICATIONS
The purpose of this Service Level Agreement (SLA) is to describe the provision a portion of the
Regional Command and Control Communications (3Cs) transport network for exclusive use of
the San Diego County Sheriff's Department (SDSD) for Cal-ID2 data.
Cal -ID is an automated fingerprint processing system used to store, search, and retrieve
fingerprint records. CAL -ID has two systems in operation: Automated Fingerprint Identification
System (AFIS) and Automated Latent Print System (ALPS). AFIS automates fingerprint data
from inked fingerprint cards while ALPS searches latent prints for possible matches. The San
Diego County Sheriff's Department provides access to Cal -ID for law enforcement agencies in
San Diego County.
The Regional 3Cs network utilizes primarily microwave technology to transport data between
public safety agencies at all levels of government operating in San Diego and neighboring
counties. 3Cs connects emergency operations management centers of local, state, and federal
agencies throughout the region and surrounding counties to enhance communications and
information sharing in critical incidents. In addition to supporting inter -agency collaboration for
large scale incidents such as wildland fires and other disasters, the 3Cs network provides a means
to transport data for day-to-day operations.
Regional 3Cs is governed through a Memorandum of Understanding (MOU) between multiple
public safety parties. This SLA is meant to further define services associated with the transport
of Cal -ID data across the 3Cs transport network. This SLA does not supersede or in any way
negate the provisions of the 3Cs MOU. Any changes to this SLA will be subject to approval by
the Regional 3Cs Operations Advisory Board.
A. DURATION OF AGREEMENT
This agreement is in effect from the date the Regional 3Cs Amendment #3 is legally executed in
year 2012 to June 30, 2013, with the option to renew the agreement for one year terms.
B. SCOPE OF SERVICES
The Scope of Services of the Regional 3Cs Program (3Cs) and the SDSD are covered in the
following list of service activities:
B.1 Responsibilities of the Regional 3Cs Program
• Create a virtual private forwarding (VRF) tunnel through the 3Cs transport network for
exclusive use by the Cal -ID application.
• Using the Cal -ID VRF through assigned ports on the local 3Cs network, the following
sites will have a 10 mbps ingress into the network:
Revision 4.0 Page 1 3/29/2012
Regional
Service Level
3Cs
Agreement — Cal -ID
REGIONAL
/3Cs\
COMMUNICATIONS
o San Diego Sheriffs Records and ID Division
9621 Ridgehaven Ct
San Diego, CA 92123
o San Diego Police Department Headquarters
1401 Broadway
San Diego, CA 92101
o Escondido Police Department
1163 North Centre City Pkwy
Escondido, CA 92026
o Carlsbad Police Department
2560 Orion Way
Carlsbad, CA 92010
o Chula Vista Police Department
315 4th Avenue
Chula Vista, CA 91910
o El Cajon Police Department
100 Civic Center Way
El Cajon, CA 92020
• Using the Cal -ID VRF through assigned ports on the local 3Cs network, the following
sites will have a 30 mbps ingress to the network:
o San Diego Sheriff's Department
5555 Overland Drive, Bldg 18
San Diego, CA 92123
• The total network capacity across the 3Cs network in the Cal -ID VRF will be 30 mbps. In
the event of a large-scale emergency incident in San Diego County, Regional 3Cs staff
reserves the right to lower the total bandwidth available to the Cal -ID VRF across the
3Cs transport network to 10 mbps.
• Regional 3Cs staff will be responsible for building, configuring, and maintaining the Cal -
ID VRF on the 3Cs network. At each location identified as part of this agreement, a
single network port will be made available to access the Cal -ID VRF. This single
network port will be the point of demarcation for Regional 3Cs staff responsibility.
• Should the decision be made to add additional sites to the Cal -ID VRF, Regional 3Cs
staff will be responsible for configuring and testing data connectivity across the 3Cs
transport network to those new sites.
• Regional 3Cs will be responsible for maintenance of the 3Cs transport network. Regional
3Cs staff will contact SDSD Data Services in the case of an emergency outage.
• Regional 3Cs staff will be responsible for reporting to SDSD any pending 3Cs network
changes which may impact the Cal -ID VRF. Regional 3Cs uses a multi -step approval
Revision 4.0 Page 2 3/29/2012
REGIONAL
Regional 3Cs /3ci �o
Service Level Agreement — Cal -ID
COMMUNICATIONS
process for all changes on the network. All changes will follow Regional 3Cs Change
Control policy.
• Regional 3Cs staff will be responsible for troubleshooting any issues associated with the
Cal -ID VRF on the 3Cs transport network.
B.2 Responsibilities of the Sheriff's Department
• SDSD Data Services Staff will provide a network device at each Cal -ID 3Cs location.
This network device will access the 3Cs network through the assigned Cal -ID port for
that location. All local connections for Cal -ID customers at that location will connect
through the SDSD network device and will not plug directly into the 3Cs network device.
SDSD will be responsible for maintaining the SDSD network device.
• SDSD will provide help desk services for Cal -ID customers. Regional 3Cs staff will be
contacted by SDSD if network connections on 3Cs are not functioning or do not appear
to meet the specifications as set forth by this SLA. No Cal -ID customers will contact
Regional 3Cs staff directly for assistance with the network.
• SDSD will be responsible for reporting any changes which may impact Regional 3Cs
ability to pass traffic through the Cal -ID VRF. All proposed changes will follow the
Regional 3Cs Change Control policy.
C. OUT OF SCOPE SERVICES
• Internal wiring or network connections at Cal -ID customer locations beyond the 3Cs
networking device.
• Troubleshooting of network connectivity beyond the 3Cs network device.
D. SUPPORT, HOURS OF OPERATION AND COMMUNICATIONS
Support for the 3Cs network is divided into multiple support layers. Each layer will have
defined support personnel with specific responsibilities.
• Level 1 — End User Support (Provided by SDSD)
• Level 2 - IP Engineer
• Level 3 — Microwave Technician
• Level 4 — Senior Network Engineer
D.1 Hours of Operations
Assistance for the network will normally be available during normal City of San Diego business
hours: 8am to 4pm, Monday through Friday excluding during regularly scheduled holidays.
For outages or issues outside of normal business hours, on call support is available 24 hours a
day. Requests for service can also be submitted via email 24 hours a day.
Revision 4.0 Page 3 3/29/2012
Regional 3Cs
Service Level Agreement — Cal -ID
REGyINAL
r*3o e
�o o�
COMMUNICATIONS
D.2 Priorities and Response Times
Priority
Criteria
Target Response Time
1
Real time disaster event where City or County EOC
has been activated
Will call or page technicians
for immediate response.
2
Affects an individual agency, no workaround
available.
Initial response by next
business day
3
Little to no affect on productivity
Initial response within 5
business days.
D.3 How to Contact 3Cs
3Cs Support Line
(619) 515-2753
3Cs Email (emails are routed to on call technicians) 3Cs@regional3Cs.org
E. ASSOCIATED COSTS
The cost for the services outlined in this MOU is $50,000 annually, billed in two installments per
year (October 1, and January 1). No setup or initiation fees are included in this effort. This price
is for the length of the duration of this agreement. Beginning June 30, 2012, prices may be
negotiated annually in conjunction with the extension of this SLA.
If Regional 3Cs and SDSD mutually agree to add additional services to this agreement the
following price schedule will be used:
Each additional ingress point (10 mbps) $625 per month ($7,500 annually)
F. BILLING AND ACCOUNTING
Regional 3Cs will issue an invoice every 6 months for the duration of this agreement to the
following address:
Rosie Tapper
San Diego County Sheriff's Crime Lab
5255 Mount Etna Drive
San Diego, CA 92117-6912
(858) 467-4584
Rosie.tapper@sdsheriff.org
The City of San Diego is the Fiscal Agent for Regional 3Cs. The remit to address:
City of San Diego
PO Box 129030
San Diego, CA 92112-9030
Invoices will be due within 30 days of receipt.
Revision 4.0 Page 4 3/29/2012
Regional 3Cs
Service Level Agreement — Cal -ID
REGIONAL
/2Cs\
COMMUNICATIONS
G. PERFORMANCE MEASURES
Regional 3Cs will provide network performance reports specific to the Cal -ID VRF on a
quarterly basis. Metrics which will include:
• Average and maximum ingress/egress utilization to each location
• Network uptime percentage at each location
• Number and length of unplanned outages
H. DISPUTE RESOLUTION PROCESS
Every effort will be made by both parties to this agreement to insure that disputes do not occur.
In the unlikely event that a dispute arises, discussions should occur through the 3Cs Program
Manager and the assigned SDSD Cal -ID contact person. Should resolution not be achieved
through this process, a default process should be initiated as defined below.
I. DEFAULT PROCESS
A default may occur when either party fails to perform their responsibilities as defined and
agreed upon in this SLA. In the event of a default, as defined above, payment for services should
be suspended until a resolution can be reached by the following procedure.
The initiating party shall provide written notice of default to the violating party within ten (10)
working days of its discovery, with a copy sent to each active member of the Regional 3Cs
Operations Advisory Board. The recipient of the written notice has ten (10) working days to
respond in writing to all parties to the communication with a plan for resolution within forty-five
(45) working days. If, in the opinion of the initiating department, the default has been corrected
within the forty-five (45) working day period, the SLA shall continue. If, in the opinion of the
initiating department, the default has not been corrected, the item will be scheduled for
discussion and resolution at the next Regional 3Cs Operations Advisory Board meeting.
The initiating party shall also maintain a record of all noted violations to the SLA. If such
records demonstrate a consistent pattern of behaviors/practices that are inconsistent with the
provision of the SLA, written notices shall be provided to the Regional 3Cs Operations Advisory
Board for remedial action up to and including canceling of the agreement. If canceling the SLA
will result in significant budgetary impacts to either party, both parties will be notified prior to
cancellation.
J. SIGNATURE SECTION
Approved by the Regional 3Cs Operations Advisory Board on
REGIONAL 3Cs
Regional 3Cs Program Manager
Date:
Revision 4.0 Page 5 3/29/2012
Regional 3Cs
Service Level Agreement — Cal -ID
REGp NAL
v� 3 90r
COMMUNICATIONS
COUNTY OF SAN DIEGO
By:
WINSTON F. McCOLL, Director
Department of Purchasing and Contracting
Date:
SAN DIEGO COUNTY SHERIFF'S DEPARTMENT
By:
KEITH SPEARS, Contracts Manager
Date:
COUNTY OF SAN DIEGO
By:
WILLIAM L. PETTINGILL, Senior Deputy County Counsel
Date:
Revision 4.0 Page 6 3/29/2012
AS A PARTY TO THE REGIONAL 3CS MOU:
City of National City
By:
Print Name:
AMENDMENT 3 to the MEMORANDUM OF UNDERSTANDING
FOR THE SAN DIEGO REGIONAL INTEROPERAELE COMMAND & CONTROL COMMUNICATIONS (3Cs) PROGRAM
Pone I of
(Pegsx 3.1 being signuare pug.)
Date
OFFICE OF THE CITY CLERK
1243 National City Blvd.
National City, California 91950
Michael R. Dalla, CMC - City Clerk
619-336-4228 phone / 619-336-4229 fax
January 24, 2013
Ms. Christine Galloway
San Diego Police Department
1401 Broadway #552
San Diego, CA 92101
Dear Ms. Galloway,
On January 15th, 2013, Resolution No. 2013-02 was passed and adopted by the City
Council of the City of National City, authorizing execution of a Service Level Agreement
as part of the Regional Command and Control Communications (3Cs) Memorandum of
Agreement with the County of San Diego, City of San Diego and other Parties.
We are forwarding a certified copy of the above Resolution and two partially executed
original Agreements. Please return a fully executed original Agreement to us for our
files.
Sincerely,
.„-/-1,f'
Michael R. Dalla, CMC
City Clerk
Enclosures