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HomeMy WebLinkAboutA to Z Enterprises Inc. DBA RoadOne - 2016AGREEMENT BY AND BETWEEN CITY OF NATIONAL CITY AND A TO Z ENTERPRISES, INC., DBA ROADONE FOR TOWING AND IMPOUND SERVICES October 1, 2016 — September 2018 TABLE OF CONTENTS Title & Section Page Number Agreement for Towing and Impound Services ............................................ 1 Recitals 1.0 DEFINITION OF TERMS 1.1 Police Tow.................................................................. 2 1.2 Police Referral Tow.................................................................... 2 1,3 On Demand Tow 1.4 Secondary Tow .......... 2 2 1.5 Collision Tow 2 1.6 Response Time 2 1.7 Dispatch Center ....................................... ....... 3 1.8 Contract Year 3 1.9 Fee Schedule.......................................................................... 3 1.10 Towing Program Fee.................................................................. 3 1.11 Negligent Vehicle Impound Release Fee ......................................... 3 1.12 S.T.O.P. Fee 3 1.13 30 Day Impound Fee 3 2.0 ADMINISTRATION AND MANAGEMENT OF AGREEMENT 2.1 Agreement Approval 4 2.2 Entire Agreement 4 2.3 Administration of Agreement ••• ••• •••••• 4 2.4 Cooperation and Consultation 5 2.5 Compliance with Applicable Law 5 2.6 Licenses, Permits, Etc. ••• ••• ••••• 5 2.7 Disputes 5 2.8 Mediation / Arbitration 6 Contract for Towing & Impound Services i City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc.,. DBA RoadOne 2.9 Legal Fees . 6 2.10 Indemnification and Hold Harmless .... 6 2.11 Business Records (10650 CVC et seg.) 7 2.12 Prohibition Against Use of Privileged Information 7 2.13 Independent Contractor 7 2.14 Assignment 8 2.15 Workers' Compensation 8 2.16 Non -Discrimination Provision 8 2.17 Conflict of Interest and Political Reform Act Obligations ... 8 2.18 Termination of Agreement 9 2.19 Charges and Fees 10 2.20 Inspection 10 2.21 Notice of Termination 10 3.0 TERMS OF AGREEMENT, OPTIONS, RENEW AND RE -OPENERS 3.1 Duration ............... 11 3.2 Relevant Dates 11 3.3 Option to Renew 11 3.4 Re -Opener Clause — Towing Program Fee 12 3.5 Re -Opener Clause - Fee Schedule 12 3.6 Re -Opener Clause - 30 Day Impound Fee (S.T.O.P.) 12 4.0 RESPONSE TIME, EXCEPTIONS AND PENALTY ASSESSMENT 4.1 Response Time 12 4.2 Response Time Computation 13 4.3 Response Time - Penalty 13 4.4 Response Time - Penalty Assessment 13 5.0 ON -CALL CONTRACTOR AND CONTRACTOR ROTATION SCHEDULE 5.1 Contractor On -Call & Rotation .... 13 Contract for Towing & Impound Services ii City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 6.0 GENERAL DUTIES, REQUIREMENTS AND OBLIGATIONS 6.1 Business License 14 6.2 Contractor Availability - Response to Service Requests 14 6.3 Contractor Towing Forfeited Vehicles 15 6.4 Contractor Availability - Vehicle Release 15 6.5 Business Office 15 6.6 Business Office Hours 15 6.7 Contractor's Employees ... ... ... ... ... ... ... ... ... ... ... ........ ... ....... ... ... .... 15 6.8 Signs 16 6.9 Method of Payment - Towing or Storage Charges (22651.1 CVC) 17 6.10 Storage of Vehicles; City, Seized ... ... ... ... ... ... ... ... ... ... ... ... .............. 17 6.11 Removal from Private Property 17 6.12 Notice to City - Private Property Impounds 17 6.13 Gratuities (12110 CVC) 18 6.14 Tow Truck Driver - On Scene Duties 18 6.15 Access to Stored Vehicles 19 6.16 Access to Stored Vehicle - Removal of Private Property 19 6.17 Access to Evidentiary Vehicles 19 6.18 Invoices 19 6.19 Vehicle Impound Control Card (PD form 250) 19 6.20 Proceeds from Lien Sale 20 7.0 FEES 7.1 Fee Schedule 20 7.2 Secondary Tow Fees 21 7.3 City Vehicle Tow Fees 21 7.4 Fees - Police Department Errors and Omissions 21 7.5 Towing Program Fee 22 Contract for Towing & Impound Services iii City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 7.6 Towing Program Fee - Due Date 22 7.7 Towing Program Fee - Late Fee .... 22 7.8 Towing Program Fee - Payments ... 23 7.9 Negligent Vehicle Impound Release (NVIR) Fee 23 7.10 NVIR Fee 23 7.11 NVIR Fee - Payment Due Date 23 7.12 NVIR Fee - Payments 24 7.13 NVIR Payment - Late Fee 24 7.14 Serious Traffic Offender Program (STOP) Impound Fee ... 24 7.15 S.T.O.P. Impound Fees - Due Date 24 7.16 S.T.O.P. Fee — Payment 25 7.17 S.T.O.P. Fee - Late Fee 25 7.18 S.T.O.P.; 30-Day Vehicle Impound Fees 25 7.19 30-Day Impound Fees - Due Date and Payment 25 8.0 VEHICLE RELEASE 8.1 General Rule - Vehicle Release 26 8.2 Exceptions to General Rule 26 8.3 Hit & Run Investigations - Mandatory Release (22655(b) CVC) 26 8.4 Questions, Problems, or Controversy Associated with Vehicle Release 26 8.5 Expert Training - DMV Document Identification 26 9.0 MINIMUM TRUCK EQUIPMENT AND STORAGE LOT REQUIREMENTS 9.1 Minimum Tow Truck Requirements 27 9.2 Minimum Tow Truck Equipment Requirements 27 9.3 Tow Truck Identification 28 9.4 Tow Truck Lighting Equipment 28 9.5 California Highway Patrol Inspection Certification .... 28 Contract for Towing & Impound Services iv City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 9.6 Tow Truck Maintenance 29 9.7 Storage Lot, Minimum Requirements 29 9.8 Minimum Lighting Requirements - Storage Lot 30 9.9 Vehicle Examination Area 30 9.10 Secure Area - Evidentiary Vehicles 30 9.11 Special Operations 30 10.0 INSURANCE REQUIREMENTS 10.1 Minimum Insurance Requirements ......... 31 10.2 Primary Insurance 32 10.3 Claims Made vs. Occurrence Form 32 10.4 Aggregate Insurance Limits 32 10.5 Insurance Company 32 10.6 Insurance Certification Requirement 32 10.7 Insurance Requirement - Extension Option 32 10.8 Limitations of Liabilities and Obligations 33 10.9 Sub -Contractor Insurance Requirement 33 11.0 CONSTRUCTION Of AGREEMENT 33 ATTACHMENT A Towing Fee Schedule ... 35 ATTACHMENT B NVIR Fee - Applicable CVC & NCMC Sections ... 35 ATTACHMENT C S.T.O.P. Fee - Applicable CVC Sections 39 Contract for Towing & Impound Services V City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne AGREEMENT FOR TOWING AND IMPOUND SERVICES BETWEEN THE CITY OF NATIONAL CITY AND A TO Z ENTERPRISES, INC., DBA ROADONE This Agreement for Towing and Impound Services ("Agreement") is made and entered into in the City of National City, State of California, on this day of August, in the year 2016, by and between the City of National City, a municipal corporation ("City"), and A to Z Enterprises, Inc., D.B.A. RoadOne ("Contractor") for towing and impound services. RECITALS Whereas, the City of National City requires professional towing and impound services to maintain the safety of the public right-of-way and to seize and secure vehicles in accordance with the laws of the State of California and the National City Municipal Code, ordinances and regulations of the City of National City; and Whereas, the City has adopted a process for the selection and designation of professional towing contractors to provide towing, impound and storage service upon the request of the National City Police Department; and Whereas, on May 19, 2016, a Request for Proposal ("RFP") was issued for towing and impound services for the City, to which Contractor responded; and Whereas, the tow committee comprised of City staff evaluated the proposals and presented their report to Council for consideration at the September 6, 2016 City Council meeting; Whereas, the staff report detailed the evaluation process, explained the evaluations of the proposals, including whether the proposals met the RFP requirements, and recommended awarding contracts to the top two operators; and Whereas, Contractor, participated in a competitive process through the RFP, and together with another towing contractor has been found to provide the best overall value to the City, including having the best qualifications and capability of providing the highest quality, professional towing services for the City of National City; and Whereas, the City of National City desires to have two towing and impound operators perform exclusive towing service within the City of National City and Contractor represents and warrants it is experienced and staffed in a manner such that it is capable and prepared to deliver the services required by the City of National City within the time frames herein provided, all in accordance with the terms and conditions of this Agreement. NOW, THEREFORE, the City of National City and Contractor mutually agree to the terms and conditions as follows: Contract for Towing & Impound Services 1 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc.,. DBA RoadOne 1.0 DEFINITION OF TERMS 1.1 Police Tow shall mean the towing of vehicles at the direction of the National City Police Department where the consent of the owner or operator or their agent of the vehicle is not required under existing law. This shall include but is not limited to the towing of motor vehicles that are illegally parked, abandoned, evidence in a criminal investigation, disabled due to collision or mechanical failure (pursuant to Section 22500 of the Vehicle Code) or otherwise subject to the authority of the National City Police Department. 1.2 Police Referral Tow shall mean the towing of a vehicle by the National City Police Department at the request of the vehicle owner, operator, or their agent. Examples include mechanically disabled vehicles, vehicles disabled as a result of collision, or any other circumstances where the public right-of-way is impacted. 1.3 On -Demand Tow means the towing of a vehicle by a towing company that has been requested by the vehicle owner, operator, or their agent, without police involvement. On -Demand tows may include owners or agents of private property landholders who arrange for vehicle towing service from private property without police involvement. If the police department becomes involved in arranging for tow service, the matter is considered a "Police Referral Tow". On -Demand Tows are considered independent services outside the scope of this Agreement. 1.4 Secondary Tow is defined as the impound of a vehicle on orders of police under the authority of California Vehicle Code Sections 22655 or 22655.5 and the vehicle is brought to the National City Police Department for evidence processing. The secondary tow occurs when the police direct the original Contractor to retrieve and store the vehicle on Contractor's property. 1.5 Collision Tow The owner or operator of a vehicle involved in a non -criminal traffic collision may select a tow company of their own choosing. However, if in the opinion of the investigating police officer an unreasonable delay would result, or unnecessary delay would negatively impact access to the public right-of-way, the investigating officer may consider the matter a "Police Tow" and cause the removal of the vehicle. If the vehicle is towed on orders of the investigating officer, the officer shall complete the Vehicle Report (CHP 180), citing 22500 California Vehicle Code as the authority for impound. No special hold or police authorized release is necessary. 1.6 Response Time is defined as the elapsed time between the relaying of the tow service request by the National City Dispatch Center or a City Employee to the Contractor and the arrival of the specific tow truck type requested to fulfill the tow need on scene. Under most situations, a call for field service will be relayed by the Police dispatchers via telephone to the tow contractors. However, there is a need to allow for direct requests to the tow contractor by any NCPD employee. This may be done by phone or in person to either the Contractor's dispatcher or to a tow truck driver that is already on the scene of an NCPD requested tow, when there is a need for additional services. Contract for Towing & Impound Services 2 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 1.7 Dispatch Center is the Police Department's multifunction emergency and non - emergency telephone/radio operators. 1.8 Contract Year is defined as any one year, 365 day period during the term of this Agreement. The first contract year begins on October 1, 2016 and ends on September 30, 2017. The second contract year begins on October 1, 2017 and ends on September 30, 2018. There are two (2) successive years in this Agreement. 1.9 Fee Schedule is defined as the fees charged by Contractor to the owner, operator, or agent of the subject vehicle for various services charged by Contractor. The fee schedule is approved and authorized by a majority vote of the City of National City, City Council. The fee schedule includes itemized charges for numerous towing and storage services including but not limited to hook up fees, dolly fees, daily storage fees, after - hour release fees, etc. The Fee Schedule is Attachment A to this document. Attachment A and the fees may be adjusted as set forth in Section 7.0. 1.10 Towing Program Fee is a fee from Contractor to City and is authorized by California Vehicle Code Section 12110(b). It is defined as a quarterly fee charged to Contractor(s) by the City in connection with the award of a franchise for the towing services for the City. The Towing Program Fee is designed to compensate the City for its actual and reasonable costs incurred by the City to process and administer towing services. The Towing Program Fee may be adjusted during the term of this Agreement as set forth in Section 3.4 of this Agreement. The payment of the Towing Program Fee is set forth in Sections 7.5, 7.6, 7.7, and 7.8. 1.11 Negligent Vehicle Impound Release Fee ("NVIR") is authorized by the City Council. The Negligent Vehicle Impound Release Fee is defined as a fee charged to the owner, operator, or agent of a vehicle that violated certain specified sections of the California Vehicle Code or National City Municipal Code. The NVIR fee is one hundred twenty-four ($124) dollars. The NVIR fee may be adjusted during the term of the agreement as set forth in Section 7.0 of this Agreement. This fee is collected by Contractor on behalf of City. 1.12 S.T.O.P Fee The Serious Traffic Offender Program ("S.T.O.P.") is authorized by City resolution and under the authority of California Vehicle Code Section 22850.5. It focuses on unlicensed drivers and provides for a 30-day impound of vehicles. The fee is one hundred fifty ($150) dollars. The fee off -sets the administrative costs of the program. This fee is charged to the vehicle owner, operator or agent and is collected by Contractor on behalf of City. The S.T.O.P. fee may be adjusted during the term of this Agreement as set forth in Section 7.0. 1.13 30-Day Impound Fee is defined as a percentage fee paid to City by Contractor, when a S.T.O.P. vehicle is held for 30 day storage. This fee is not applicable when the City releases a vehicle prior to the full 30 day period. Nothing in this section is intended to prevent or preclude the early release of a 30 day hold S.T.O.P. vehicle if extraordinary circumstances warrant. The 30-Day Impound Fee will remain at 15% of the amount collected for storage on released vehicles. Contract for Towing & Impound Services 3 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 2.0 ADMINISTRATION AND MANAGEMENT OF AGREEMENT 2.1 Agreement Approval This Agreement for towing service shall become effective when the City Council of the City of National City has reviewed and approved the Agreement and it has been fully executed by Contractor. 2.2 Entire Agreement This Agreement supersedes any prior agreements, documents, negotiations and communications, oral or written, and contains the entire Agreement between the parties as to towing and impound services. No subsequent agreement, representation, or promise made by either party hereto, or by or to an employee, officer, agent or representative of any party hereto shall be of any effect unless it is in writing and executed by the party to be bound thereby. 2.3 Administration of Agreement Each party designates the below individuals as the "Contract Administrator" for the party. The Contract Administrator is authorized by the party to represent the party in the administration of this agreement. The Contract Administrator shall monitor the progress and execution of this Agreement. The Contract Administrator may delegate duties and responsibilities to subordinates to insure functional management, supervision and operation of this Agreement. Contract Administrator for the City of National City Manuel Rodriguez, Chief of Police National City Police Department 1200 National City Blvd., National City, CA. 91950 (619) 336-4511 Management and Operations Traffic Division Sergeant National City Police Department 1200 National City Blvd., National City, CA 91950 (619) 336-4400 Inspection & Operational Supervision Traffic Division Sergeant National City Police Department 1200 National City Blvd., National City, CA 91950 (619) 336-4420 Contract for Towing & Impound Services 4 Oct 1, 2016 — Sept 30, 2018 City of National City and A to Z Enterprises, Inc., DBA RoadOne Contract Administrator for A to Z Enterprises, Inc. DBA RoadOne Brad Ramsey Chesapeake Dr., Suite 240 San Diego, CA 92123 2.4 Cooperation and Consultation The designated City employee(s) and Contractor shall regularly consult during the term of this Agreement in order to achieve the objectives of this Agreement. Throughout the term of this Agreement, Contractor shall permit access to its offices, facilities, files and records relating to the operation and management of this agreement. Upon request of the City, the Contractor shall provide copies of files, materials or records relating to the towing, impound, and disposition of any vehicle towed as a result of this agreement. 2.5 Compliance with Applicable Law The Contractor in the performance of the services to be provided herein, shall comply with all applicable State and Federal statutes and regulations, and all applicable ordinances, rules and regulations of the City of National City, whether now in force or subsequently enacted. 2.6 Licenses, Permits, Etc. Contractor represents and covenants that it has all licenses, permits, qualifications, and approvals of whatever nature that are legally required to practice its profession, and as required in the City's Request for Proposal for this Agreement. The Contractor represents and covenants that the Contractor shall, at its sole cost and expense, keep in effect at all times during the term of this agreement, any license, permit, insurance or approval which is legally required for the Contractor to practice its profession. 2.7 Disputes Except as otherwise provided in this agreement, any dispute concerning a question of fact arising under any term of this Agreement which is not disposed of by this Agreement shall be decided by the Chief of Police who will furnish the decision to the Contractor in writing. Contractor shall proceed diligently with performance of this Agreement pending receipt of the decision of the Chief of Police. The decision of the Chief of Police is final and conclusive unless determined by a court of competent jurisdiction to have been fraudulent, arbitrary, capricious or so grossly erroneous as to necessarily imply bad faith. The "Disputes" clause does not and is not intended to preclude consideration of legal questions in connection with decisions provided in the above paragraph. Nothing in this Agreement shall be construed as making final the decision of any administrative official, representative, or council on a question of law. Contract for Towing & Impound Services 5 Oct 1, 2016 — Sept 30, 2018 City of National City and A to Z Enterprises, Inc., DBA RoadOne 2.8 Mediation / Arbitration If a dispute arises out of or relates to this Agreement, or the breach thereof, the parties agree first to try, in good faith, to settle the dispute by mediation in San Diego County, California, in accordance with the Commercial Mediation Rules of the American Arbitration Association (the "AAA") before resorting to arbitration. The cost of mediation shall be borne equally by the parties. Any controversy or claim arising out of, or relating to, this Agreement, or breach thereof, which is not resolved by mediation shall be settled by arbitration in San Diego County, California, in accordance with the Commercial Arbitration Rules of the AAA then existing. Any award rendered shall be final and conclusive upon the parties, and a judgment thereon may be entered in any court having jurisdiction over the subject matter of the controversy. The expenses of the arbitration shall be borne equally by the parties to the arbitration, provided that each party shall pay for and bear the cost of its own experts, evidence and attorneys' fees, except that the arbitrator may assess such expenses or any part thereof against a specified party as part of the arbitration award. 2.9 Legal Fees If any party brings a suit or action against the other party arising from any alleged breach of any of the covenants or agreements or any inaccuracies in any of the representations and warranties on the part of the other party arising out of this Agreement, then in that event, the prevailing party in such action or dispute, whether by final judgment or out -of - court settlement, shall be entitled to have and recover from the other party all costs and expenses of suit, including expert and attorneys' fees. For purposes of determining who is to be considered the prevailing party, it is stipulated that attorneys' fees incurred in the prosecution or defense of the action or suit shall not be considered in determining the amount of the judgment or award. Attorneys' fees to the prevailing party, if other than the City, shall not exceed the amount of attorneys' fees incurred by the City in its prosecution or defense of the action, irrespective of the actual amount of attorneys' fees incurred by the prevailing party. 2.10 Indemnification and Hold Harmless The Contractor agrees to indemnify, defend, and hold harmless the City of National City, its officers, employees, agents, and volunteers against and from any and all liability, loss, damages to property, injuries to, or death of any person or persons, and all claims, demands, suits, actions, proceedings, defense costs or reasonable attorneys' fees, of any kind or nature, including workers' compensation claims, of or by anyone whomsoever, in any way resulting from, related to, or arising out of the Contractor's performance or other obligations under this Agreement. The City will cooperate reasonably in the defense of any action, and Contractor shall employ competent counsel, reasonably acceptable to the City Attorney. The indemnity, defense and hold harmless obligations contained herein shall survive the termination of this Agreement for any alleged or actual omission, act, or negligence under this Agreement that occurred during the term on this Agreement. Contract for Towing & Impound Services Oct 1, 2016 — Sept 30, 2018 6 City of National City and A to Z Enterprises, Inc., DBA RoadOne 2.11 Business Records (10650 CVC et seq.) Contractor shall maintain and retain data and records of all tow services furnished, including description of vehicles, nature of service, date, time of notification by City, time of tow truck dispatch, time of arrival of tow truck at scene, location of calls, total itemized charges of towing and storage, and the description of all vehicles towed and/or stored at the initiation of the City. If the vehicle is sold at lien sale, data shall be maintained documenting all liens against the vehicle, monies received as a result of the sale, identification of the purchaser, and the amount of monies forwarded to City and state. All such data and original towing and storage records shall be maintained in an accessible location. The Contractor shall make available and permit the City without notice during normal business hours to audit, examine and make excerpts, copies, or transcripts of all data and records with respect to the towing and storage of vehicles initiated by the City. If Contractor employs, assigns or contracts with a third -party vendor to manage or process the DMV required processing regarding lien sale vehicles, Contractor shall make available all relevant records, data or documents regarding lien sales. Contractor shall waive any privacy rights in order to permit City to inspect, review and copy any relevant record in possession of a third -party vendor. 2.12 Prohibition Against Use of Privileged Information Contractor shall not use for personal gain, transmit, or disclose any privileged or confidential information that is acquired from or obtained as a result of information gathered from the management or operation of this Agreement. For the purpose of this section, "Privileged or Confidential Information" shall include City or police department records unrelated to towing and storage of vehicles, DMV information, or Criminal History information. 2.13 Independent Contractor Contractor shall for all purposes arising out of this Agreement, be an independent contractor. Contractor and employees of Contractor shall not be deemed employees or agents of City. It is expressly understood and agreed that the Contractor and its employees shall in no event, as a result of this Agreement, be entitled to any benefit to which City employees are entitled, including but not limited to overtime, retirement benefits, workers' compensation benefits, injury leave, medical leave, unemployment or any other leave benefits. Neither the City nor its officers, agents or employees shall have any control over the conduct of the Contractor or any of the Contractor's employees except as herein set forth, and the Contractor expressly agrees not to represent that the Contractor or the Contractor's agents, servants, or employees are in any manner agents, servants, and employees of the City, it being understood that the Contractor, its agents, servants, and employees are as to the City wholly independent contractors and that the Contractor's obligations to the City are solely such as are prescribed by this Agreement. Contract for Towing & Impound Services 7 Oct 1, 2016 — Sept 30, 2018 City of National City and A to Z Enterprises, Inc., DBA RoadOne 2.14 Assignment This Agreement contemplates the personal services of the Contractor and the Contractor's employees, and it is recognized by the parties that a substantial inducement to the City for entering into this Agreement was, and is, the professional reputation and competence of the Contractor and its employees. Neither this Agreement nor any interest herein may be assigned by the Contractor without the prior written consent of the City. Nothing herein contained is intended to prevent the Contractor from employing or hiring as many employees as the Contractor may deem necessary for the proper and efficient performance of this Agreement. Contractor has represented it has sufficient staffing to perform pursuant to this Agreement. Contractor agrees it shall not subcontract any towing or impound services. Any other type of work that is subcontracted shall require written consent of the City. All agreements by Contractor with its subcontractor(s) shall require the subcontractor(s) to adhere to the applicable terms of this Agreement. 2.15 Workers' Compensation The Contractor shall comply with all of the provisions of the Workers' Compensation Insurance and Safety Acts of the State of California, the applicable provisions of Division 4 and 5 of the California Government Code and all amendments thereto; and all similar State or Federal acts or laws applicable; and shall indemnify, defend and hold harmless the City and its officers, employees and volunteers from and against all claims, demands, payments, suits, actions, proceedings and judgments of every nature and description, including reasonable attorneys' fees and defense costs presented, brought or recovered against the City or its officers, employees, or volunteers, for or on account of any liability under any of said acts which may be incurred by reason of any work to be performed by the Contractor under this Agreement. 2.16 Non -Discrimination Provision The Contractor will not discriminate against any employee or applicant for employment because of age, race, color, ancestry, religion, sex, sexual orientation, marital status, national origin, physical handicap, or medical condition. The Contractor will take positive action to insure that applicants are employed without regard to their age, race, color, ancestry, religion, sex, sexual orientation, marital status, national origin, physical handicap, or medical condition. Such action shall include but not be limited to the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. The Contractor agrees to post in conspicuous places available to employees and applicants for employment any notices provided by the City setting forth the provisions of this non-discrimination clause. 2.17 Conflict of Interest and Political Reform Act Obligations During the term of this Agreement, the Contractor shall not perform services of any kind for any person or entity whose interest's conflict in any way with those of the City of National City. The Contractor also agrees not to specify any product, treatment, process Contract for Towing & Impound Services 8 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne or material for the project in which the Contractor has a material financial interest, either direct or indirect, without first notifying the City of that fact. The Contractor shall at all times comply with the terms of the Political Reform Act and the National City Conflict of Interest Code. The Contractor shall immediately disqualify itself and shall not use its official position to influence in any way any matter coming before the City in which the Contractor has a direct or indirect financial interest as defined in Government Code Section 87103. The Contractor represents that it has no knowledge of any financial interests that would require it to disqualify itself from any matter on which it might perform services for the City. Contractor further warrants and represents that Contractor will immediately advise the City Attorney if Contractor learns of an economic interest of Contractor's that may result in a conflict of interest for the purposes of the Political Reform Act, and regulations promulgated thereunder. The Contractor shall be strictly liable to the City for all damages, costs or expenses the City may suffer by virtue of any violation of this section by the Contractor. 2.18 Termination of Agreement A. This Agreement may be terminated with or without cause by the City. Termination without cause shall be effective only upon 60-day's written notice to the Contractor. During said 60-day period the Contractor shall perform all services in accordance with this Agreement. B. This Agreement may be terminated immediately by the City for cause in the event of a material breach of this Agreement, misrepresentation by the Contractor in connection with the formation of this Agreement or the performance of services, or the failure to perform services as directed by the City. C. Termination with or without cause shall be effected by delivery of written Notice of Termination to the Contractor as provided for in Section 2.21. D. In the event of termination, all finished or unfinished memoranda, reports, plans, specifications and other documents prepared by the Contractor, whether paper or electronic, shall immediately become the property of and be delivered to the City, and the Contractor shall be entitled to receive just and equitable compensation for any work satisfactorily completed on such documents and other materials up to the effective date of the Notice of Termination, not to exceed the amounts payable hereunder, and less any damages caused the City by the Contractor's breach, if any. E. The City further reserves the right to immediately terminate this Agreement upon: (1) the filing of a petition in bankruptcy affecting the Contractor; (2) a reorganization of the Contractor for the benefit of creditors; or (3) a business reorganization or change in business status of the Contractor. F. If Contractor is terminated during the period of performance for any of the reasons stated above or is no longer able to perform for any reason, then the City may unilaterally select another tow operator to replace the terminated or no longer performing Contractor. The selection of such other tow operator, and whether to select another tow operator, shall be at the sole discretion of the City. In the event another tow operator is Contract for Towing & Impound Services 9 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne selected by the City per this Section, that other tow operator will be required to comply with the same terms of this Agreement or its amendments, including the accepted and adopted fee rate schedule. 2.19 Charges and Fees Contractor is authorized and responsible for the collection of all applicable towing and storage charges, and any fee authorized or required by City to defray costs to City for the management and operation of this agreement, prior to releasing a vehicle. 2.20 Inspection City shall require no less than an annual inspection of Contractor and its facilities to insure conformance and compliance with the provisions of the California Vehicle Code and this agreement. Responsibility for said inspection rests with the National City Police Department Traffic Division Sergeant and/or their designee. Said inspections shall be conducted during normal business hours but may be conducted without prior, advanced notice. Upon completion of inspection, the Traffic Division Sergeant shall submit a written report to the Contract Administrators and/or City staff. 2.21 Notice of Termination All notices or other communications required or permitted hereunder shall be in writing, and shall be personally delivered; or sent by overnight mail (Federal Express or the like); or sent by registered of certified mail, postage prepaid, return receipt requested; or sent by ordinary mail, postage prepaid; or telegraphed or cabled; or delivered or sent by telex, telecopy, facsimile or fax; and shall be deemed received upon the earlier of (i) if personally delivered, the date of delivery to the address of the person to receive such notice, (ii) if sent by overnight mail, the business day following its deposit in such overnight mail facility, (iii) if mailed by registered, certified or ordinary mail, five (5) days, (ten (10) days if the address is outside the State of California) after the date of deposit in a post office, mailbox, mail chute, or other like facility regularly maintained by the United States Postal Service, (iv) if given by telex, telecopy, facsimile or fax, when sent. Any notices, request, demand, direction or other communication delivered or sent as specified above shall be directed to the following persons: To the CITY: Manuel Rodriguez, Chief of Police National City Police Department 1200 National City Blvd National City, CA. 91950 Contract for Towing & Impound Services 10 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne To the CONTRACTOR: Brad Ramsey A to Z Enterprises, Inc. DBA RoadOne Chesapeake Dr., Suite 240 San Diego, CA 92123 3.0 TERM OF AGREEMENT, OPTIONS, AND RE -OPENERS 3.1 Duration The duration of this Agreement shall be for two (2) years with options for extension. 3.2 Relevant Dates This Agreement begins at 0001 hours on October 1, 2016, and terminates at 2400 hours on September 30, 2018. 3.3 Option to Renew The City of National City reserves the option to renew the Agreement up to three (3) successive one (1) year periods under the terms and conditions herein stated, beginning on the anniversary of the commencement of service, including any amendments. The renewal option is at the discretion of the City's Contract Administrator. The renewal is contingent on a mutual agreement between the City and the Contractor, with such agreement to be confirmed by the Contract Administrator within sixty (60) days prior to the expiration of the contract period. The City of National City or the Contractor may decline to confirm the renewal of the Agreement for any reason whatsoever, which shall render the renewal option null and void. The City's initial letter informing the Contractor of the City's interest in exercising its option to renew the contract does not constitute an award of the option period. Any option acceptance must be confirmed by the City of National City in writing, before it becomes valid. The City will not grant an option if the Contractor requests an increase which exceeds the average percentage variant for the previous twelve (12) months in the Consumer Price Index for Urban Wage Earners and Clerical Workers (CPI-W) for the National City area, as published by the Bureau of Labor Statistics, or five percent (5%) whichever is less. If a price increase is requested, the Contractor must provide detailed supporting documentation to justify the requested increase. The City will evaluate the requested increase, which the City reserves the right to accept or reject the requested increase. 3.4 Re -Opener Clause - Towing Program Fee After the first twelve consecutive month period of this Agreement, City may review all tow data to determine the actual number of Police and Referral Tows in the preceding Contract for Towing & Impound Services 11 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne twelve-month period and to determine whether the Towing Program Fee warrants adjustment. The Towing Program Fees may be adjusted up or down, as determined by City, based upon the actual and reasonable costs incurred by the City to process and administer towing and impound services, which may include, but is not limited to, review of the number of vehicles referred to the Contractor and review of increased costs. If appropriate, City shall consider implementing a per vehicle towing program fee to offset costs incurred by the police department in processing and administering towing services. City may also compare and consider towing program fees charged by other law enforcement jurisdictions in San Diego County for towing services. 3.5 Re -Opener Clause - Fee Schedule After the first twelve consecutive month period of this Agreement, the Contractor may submit to the Chief of Police a request for an increase to the fee schedule set forth in Attachment A, seeking to adjust the fees consistent with the community standard for police towing in San Diego County. The request shall include a comparison of relevant fees in each law enforcement jurisdiction in San Diego County. City shall assist and consult with Contractor to provide Contractor with accurate data. The Chief of Police shall make appropriate comments, recommendations and submit the material for City Council consideration. 3.6 Re -Opener Clause - 30-Day Impound Fee (S.T.O.P.) After the first twelve consecutive month period of this Agreement, City may review all tow data to determine the actual number of S.T.O.P. vehicles held for a 30 day period versus the number of S.T.O.P. vehicles not held for the 30 day period, in the preceding twelve month period, and to determine whether an adjustment is warranted for the 30- Day Impound Fee. The percentage 30-day impound fee may be adjusted up or down based upon the data. 4.0 RESPONSE TIME, EXCEPTIONS AND PENALTY ASSESSMENT 4.1 Response Time Response time is defined as the elapsed time between the relaying of the tow service request by the Dispatch Center or a City Employee to the Contractor and the arrival of the specific tow truck type requested to fulfill the tow need on scene. (For example: NCPD Dispatch phones in a request for a low profile truck to tow an evidence hold vehicle to the underground parking lot of NCPD. The response of a NON low profile tow truck which cannot accommodate towing the vehicle into the underground parking lot of NCPD does not qualify as fulfilling the Response Time requirement.) The Response Time for Towing Service shall not exceed twenty (20) minutes for tows inside the jurisdictional limits of City. Due to the limited number of out of City of National City jurisdiction towing service requests, response times shall be evaluated on an individual basis for towing service requests outside of the jurisdictional limits of City. Complaints or irregularities involving Contract for Towing & Impound Services 12 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne out of jurisdiction towing requests shall be managed between the Contract Administrators. The Contractor is expected to dispatch immediately any available tow truck that will fulfill the tow need on scene upon receipt of a towing request. The Contractor is expected to notify the National City Police Dispatch Center when the response time requirement cannot be met. The Police Dispatcher or the officer at the scene will have the discretion to cancel the tow if the response time cannot or is not met and re -dispatch to a Secondary tow Contractor, at no cost to City. "Secondary tow contractor" refers to the next tow company in rotation. 4.2 Response Time Computation Response time is computed from the time the police dispatcher enters the request for a tow into the dispatch CAD system and the Contractor arrives on scene. The on -scene investigating officer shall notify dispatch of the tow truck arrival. The police department computer aided dispatch system shall be the final resolution of any actual time dispute regarding response times. Any failure to record relevant times by the on -duty dispatcher shall not be considered in any penalty assessment. 4.3 Response Time - Penalty Failure to arrive at the requested location within the prescribed response time may result in cancellation of the service request. The secondary tow contractor may be notified. 4.4 Response Time - Penalty Assessment Contractor shall pay a five hundred dollar ($500.00) penalty if more than five percent (5%) of the tows in any calendar month period exceed the maximum response time requirement. This is calculated based on individual tow per any single request by the City for towing services and not average response times. Failure to meet Response Time requirements may result in termination of this Agreement. 5.0 ON -CALL CONTRACTOR AND CONTRACTOR ROTATION SCHEDULE 5.1 Contractor On -Call & Rotation The Contractor on -call rotation shall run, for two contractors - from 0001 hours on the first day of the month to midnight on the 15th day of the month for one contractor and from 0001 hours on the 15th day of the month to midnight on the last day of the month. The Traffic Division Sergeant will do the selection for the on -call rotation at the beginning of each contract year. The Traffic Division Sergeant will select the Contractor rotation by an impartial means agreeable to contractors involved. Should all Contractors not meet an agreement as to means the Traffic Division Sergeant will make the selection, the means will be directed by the Chief of Police and the Chief's decision will be final. Contract for Towing & Impound Services 13 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne Any Contractor selected as the first in the rotation schedule at the beginning of a contract year will begin the first day of the contract. It is understood that the number of contractors selected divided into the number of days per month may not result in each contractor having the same number of overall tow days per year. In the event this Contract is extended pursuant to section 3.3 Option for Renewal, the schedule will continue to rotate as reflected. 6.0 GENERAL DUTIES, REQUIREMENTS AND OBLIGATIONS 6.1 Business License Contractor shall at all times during the term of this Agreement retain a valid City Business License in compliance with National City Municipal Code Section 6.04 et seq. Contractor businesses and storage lots located within the jurisdictional limits of the City of National City must conform to all City of National City building ordinances, zoning regulations, land use requirements and must have the approval of the City Planning Department. Contractor businesses and storage lots located outside the jurisdictional limits of the City of National City must conform to all City (if located within an incorporated City) or County (if located within an unincorporated County area) building ordinances, zoning regulations, land use requirements within the jurisdiction of location. 6.2 Contractor Availability - Response to Service Requests Contractor shall be available to promptly respond twenty-four (24) hours a day, seven (7) days a week, including all holidays, consistent with the On -Call and Rotation Schedule, for all requests initiated by City for towing services. Upon award of Agreement, Contractors shall operate a dispatching system. The tow dispatching system shall be sufficiently staffed and equipped to accept all telephone calls, without delay, twenty-four (24) hours a day, seven (7) days a week. Delay is defined as the City or the public receiving no answer after six (6) rings or busy signal to their telephone call. Contractors using paging systems are required to respond to a page within five (5) minutes of the initial page by the City. The City does not currently have plans for adding automated tow dispatching to the existing NCPD dispatch system. Therefore, the City is not requiring any Contractor to purchase equipment to be used to integrate into an automated tow dispatching system. It will be up to the Contractor to ensure they are able to meet the response time requirements of the Contract by whatever means they deem appropriate. Since there are no current plans to add automated tow dispatching to the existing NCPD dispatch system there are no minimum requirements established for such a system upgrade at this time. Contract for Towing & Impound Services 14 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 6.3 Contractor Towing Forfeited Vehicles The Contractor shall tow all forfeited vehicles, as ordered by the City. The Contractor shall not drive the forfeited vehicles except to move them within the storage facility. Use of vehicles for personal use or other use not permitted herein is strictly prohibited, and constitutes a material breach of this Agreement. In the event it is found that a towed vehicle is subject to forfeiture, the City shall arrange for the vehicle to be picked up from the Contractor's storage facility and the Contractor shall invoice the National City Police Department for all towing and storage fees. 6.4 Contractor Availability - Vehicle Release Contractor shall be available to release vehicles to their owners, agents or authorized representatives, twenty-four (24) hours a day, seven (7) days a week, including all holidays. 6.5 Business Office Contractor shall maintain a functional business office within the location of the yard used to store police initiated tows. 6.6 Business Office Hours Contractor shall adequately staff their business office in order to remain open and available to meet the public during the normal business office hours. The business office of the Contractor shall be located within the storage yard for which a towed vehicle is located and be open to serve the public and the City from 0800 to 1800 hours, Monday through Friday, except for City observed holidays. City observed holidays are: New Years Day, Dr. Martin Luther King Jr.'s Birthday, Caesar Chavez Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, and Christmas Eve and Christmas Day. 6.7 Contractor's Employees All drivers must maintain a professional appearance. Staff shall work in a neat and clean uniform. The Contractor shall furnish staff with a shirt or some other type of outerwear bearing the company name and logo. Appropriate clothing will be worn at all times including by employees that are being trained. All employees will conduct themselves in a professional manner when interacting with the public or City employees. Within ten (10) days of award, Contractor shall provide the National City Police Department Traffic Division Sergeant with the names of all employees that will be assigned to the Agreement. Drivers and other employees associated with the processing and removal of vehicles shall be subject to a complete background investigation. The Contractor will notify, within ten (10) days, National City Police Department Traffic Division Sergeant whenever an employee is terminated or a new employee is hired that is Contract for Towing & Impound Services 15 Oct 1, 2016 — Sept 30, 2018 City of National City and A to Z Enterprises, Inc., DBA RoadOne assigned to perform duties under the Agreement or may have access to vehicles impounded pursuant to police request. Contractor shall ensure that all tow truck drivers responding to calls initiated by the City are properly licensed, qualified and competent employees. The Contractor shall ensure all tow truck drivers are trained and proficient in the use of the tow truck and related equipment, including, but not limited to, the procedures necessary for the safe towing and recovery of ALL vehicles. All tow truck drivers shall possess the proper class license and certificates for towing vehicles, along with a Class 'A' endorsement to allow operation of special vehicle configurations and/or special cargos. Contractor's employees shall be qualified to perform all work undertaken by or assigned to them. In the event a driver or the equipment is inadequate and the Contractor is unable to service the request, a charge for service or labor will not be permitted. Contractor shall have all tow truck drivers involved with NCPD's rotation tow operations participate in a controlled substance and alcohol testing (CSAT) program. 1) Drivers requiring a Class A, Class B, or commercial Class C license (endorsed for hazardous materials transportation) shall participate in a CSAT program as defined in the Code of Federal Regulations, Title 49, Parts 40 and 382. 2) Those drivers that are not required to possess a Class A, Class B, or commercial Class C license shall be enrolled in a CSAT program substantially similar to the requirements as outlined in Section 1) above. 3) The Contractor shall ensure selection pools for commercially and non - commercially licensed drivers are maintained separately. The Contractor shall provide proof records of their CSAT programs to NCPD. 4) A driver possessing a non-commercial driver's license who tests positive but subsequently returns with a negative test result shall meet the same reinstatement requirements as a driver required to possess a commercial driver's license. 6.8 Signs In compliance with California Civil Code Section 3070 (E), Contractor shall display inside the business office, in plain view at the cashier's station, a sign. Said sign shall not be less than 17 by 22 inches in size, with lettering not less than one inch in height, disclosing all storage fees and charges in force, including the maximum daily storage rate. Posting of the Fee Schedule (Attachment A) in the appropriate size and lettering complies with CCC Section 3070 (E). Additionally, Contractor is required by California Vehicle Code Section 22850.3 (b) to display in a conspicuous place a notice to the effect that a vehicle impounded at the direction of the Police Department may only be released upon proof of current registration. Said notice must include the name and telephone number of the local police agency that caused the vehicle to be stored. Contract for Towing & Impound Services 16 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 6.9 Method of Payment - Towing or Storage Charges (22651.1 CVC) At a minimum, Contractor shall accept a valid bank credit card or cash for payment of towing and storage by the registered owner, legal owner, or the owner's agent claiming the vehicle. Pursuant to California Civil Code Section 1748.1, Contractor shall not impose a surcharge on a cardholder who elects to use a credit card in lieu of cash for payment of any fees pursuant to this Agreement. In addition, Contractor shall have sufficient funds on the premises to accommodate and make change in a reasonable monetary transaction. 6.10 Storage of Vehicles; City, Seized Contractor shall immediately provide written notice to the National City Police Department Traffic Unit whenever a city vehicle or seized vehicle is stored in excess of forty-eight (48) hours. Failure to provide the required written notification to the City may result in forfeiture of Contractor's right to storage fees. The Contractor shall provide invoices to the National City Police Department Operations Assistant for the towing of each City owned and each seized vehicle. The invoices shall include the description of the vehicle, the date, time, origin, and disposition of the towed vehicle, name and identification number of City employee authorizing the tow and/or storage, the mileage starting and finishing at destination, and an itemized cost of services provided (mileage, number of storage days) commensurate with the attached rate schedule. Invoices shall be delivered to the National City Police Department Operations Assistant no later than the fifteenth (15th) of the month following services rendered. City shall make payment for services rendered on a monthly basis from month previous. 6.11 Removal from Private Property Pursuant to California Vehicle Code Section 22658(h), a towing company may impose a charge of not more than one-half of the regular towing charge for the towing of a vehicle at the request of the owner of private property or that owner's agent pursuant to this section if the owner of the vehicle or the owner's agent returns to the vehicle before it is removed from private property. The regular towing charge may only be imposed after the vehicle has been removed from the property and is in transit. Pursuant to sub -section (i) (2), if a vehicle is released within 24 hours from the time the vehicle is brought into the storage facility, regardless of the calendar date, the storage charge shall be for only one day. Not more than one day's storage charge may be required for any vehicle released the same day that it is stored. 6.12 Notice to City - Private Property Impounds In addition to the requirements set forth in California Vehicle Code Section 22658, Contractor agrees to notify the National City Police Department of all vehicle impounds from private property, within the jurisdictional limits of City, that result in storage of the vehicle. Notice shall include but not be limited to a complete description of the vehicle including the vehicle identification number, location of impound and name of property owner or agent who authorized the impound. Notice shall occur within one hour of taking Contract for Towing & Impound Services Oct 1, 2016 — Sept 30, 2018 17 City of National City and A to Z Enterprises, Inc., DBA RoadOne possession of the vehicle. Generally, private property impounds are considered On - Demand Tows. 6.13 Gratuities (12110 CVC) Contractor or Contractor's employees shall not offer or provide City, and no City employee shall accept any direct or indirect commission, reduced fee, gift, recreation, favors, seasonal gratuity, or any compensation whatsoever from Contractor. No City employee shall offer or provide Contractor with any gift, recreation, favor, seasonal gratuity, or any compensation whatsoever. No City employee is permitted to purchase a lien sold vehicle from Contractor that resulted from a police initiated tow or referral tow. City employees shall not purchase any vehicle or vehicle part from Contractor for a reduced fee or a fee below the prevailing rate as determined by industry standards. The intent of this section is to avoid the mere appearance of impropriety involving the contractual relationship. Contractor or Contractor's employees are prohibited from accepting any money or anything of value from a repair shop for delivery or the arranging of a delivery of a vehicle for the purpose of storage or repair. Nothing in this section is intended to preclude Contractor from charging a repair shop appropriate towing fees pursuant to the Fee Schedule. No benefit provided to City by Contractor, or benefit provided to Contractor by City, as defined in the terms and conditions of this Agreement that resulted from the process of negotiations, shall be considered a gift or gratuity within the meaning of this section. 6.14 Tow Truck Driver - On -Scene Duties Upon arriving on -scene of a police initiated tow, the Contractor's employee shall report to the investigating Peace Officer in charge. The officer -in -charge shall make every reasonable effort to inform Contractor's employee of any unusual circumstance or hazardous condition reasonably known to the officer. Contractor's employee shall make every reasonable effort to inform the officer -in -charge of any unusual circumstance or hazardous condition undetected by the officer -in -charge. The officer -in -charge may request additional towing services from the Contractor's employee and the officer -in - charge shall have the authority to waive the Response Time requirements for additional services based on the on -scene needs. Contractor's employee shall make every reasonable effort to comply with instructions or directions provided by the officer -in - charge. Contractor's employee may make any emergency alterations reasonably required to safely move and/or impound vehicles. Contractor shall be responsible for removing and appropriately disposing of collision related debris from the public right-of-way to ensure public safety. Contractor shall also remove or render inert any liquid debris that may reasonably be considered a safety hazard to the public -right-of-way. If the removal of any type of debris or hazardous material is beyond the capability of Contractor, Contractor's employee shall inform the officer -in -charge so accommodations can be made. Contract for Towing & Impound Services 18 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 6.15 Access to Stored Vehicles During regular business hours, Contractor shall make vehicles stored at the request of City available to that vehicle's registered owner, a person who can be verified to be the registered owner's agent, insurance agents, insurance adjusters, or representatives of automotive repair businesses for the purpose or estimating or appraising damages. 6.16 Access to Stored Vehicles — Removal of Private Property Pursuant to California Vehicle Code Section 22851(b), no lien shall attach to any personal property in or on the vehicle. The personal property in or on the vehicle shall be given to the current registered owner or the owner's authorized agent upon demand. The lien holder shall not be responsible for personal property after any vehicle has been disposed of pursuant to Division 11, Chapter 10 of the California Vehicle Code. Pursuant to California Civil Code Section 3068.1, the lien is deemed to arise on the date of possession of the vehicle. Possession is deemed to arise when the vehicle is removed and is in transit. 6.17 Access to Evidentiary Vehicles Vehicles impounded by City for investigative purposes pursuant to California Vehicle Code Sections 22655 or 22655.5 shall be held in maximally secured, nonpublic areas of Contractor's property, until the vehicle is released by order of City or in conformance with section 8.3 of this Agreement. No person other than a Police Officer, Reserve Police Officer, Field Evidence Technician, Property & Evidence Unit employee or Crime Scene Specialist employed by City shall remove any property or other contents from evidentiary vehicles. Property removed from such vehicles shall be recorded as removed on the content inventory and the content inventory dated and signed by the Police Officer, Reserve Police Officer, Field Evidence Technician, Property & Evidence Unit employee or Crime Scene Specialist removing the property and by a representative of the Contractor. 6.18 Invoices All invoices for towing and impounds pursuant to this Agreement shall clearly and individually itemize each and every specific charge or fee type. Daily storage fees shall be itemized on a per day basis, for example: 10 days storage @ $ per day. All itemized City fees of all types shall be documented on the invoice. The customer shall be provided no less than one copy of the invoice, after all fees have been paid and the invoice marked "Paid." 6.19 Vehicle Impound Control Card (PD form 250) A Vehicle Impound Control Card (PD Form 250) shall be completed when a police hold is placed on a towed vehicle. The impounding officer shall obtain a case number and enter the case number on the control card before giving the tow truck driver a copy of the control card. Contract for Towing & Impound Services 19 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne Contractor shall not be liable for uncollected City S.T.O.P. fees when the Vehicle Impound Control Card (PD Form 250) is not properly completed by the impounding officer. PD Form 250 shall contain the lawful authority to impound pursuant to the California Vehicle Code. However, the impounding officer may elect to use the words "Admin Fee Applies" listed in the OTHER section of the form. 6.20 Proceeds from Lien sale In conformance with California Civil Code Section 3073 and California Vehicle Code Section 22850.5, the proceeds from the lien sale of any vehicle impounded pursuant to the Negligent Vehicle Impound Release (NVIR) program or the Serious Traffic Offender Program (S.T.O.P.) shall be distributed in the following order: 1. Any and all costs necessary to discharge the lien, including but not limited to impound and storage fees, and the costs of processing the vehicle for lien sale shall be paid to the (lien holder) Contractor. 2. Any and all City administrative fees, including individual fees or any partial fees associated with the S.T.O.P. and/or NVIR programs, shall be paid to City. Any partial fees recovered by City, resulting from the lien sale, shall first be attributed to the S.T.O.P. program. 3. The balance, if any, shall be forwarded to the California Department of Motor Vehicles for deposit in the Motor Vehicle Account in the State Transportation Fund. 7.0 FEES 7.1 Fee Schedule Attachment A to this Agreement provides a complete schedule of all charges and fees the Contractor will be authorized to collect from consumers for towing, impound, and storage services rendered on behalf of City. The Attachment A rate schedule shall remain in place unless and until amended by the City Council of the City of National City, pursuant to section 3.5 Re -Opener - Fee Schedule, of this Agreement. The schedule of rates charged by the operator shall be available in the tow truck, and shall be presented upon demand to person(s) for whom the tow services were provided, or his/her agent, or any representative of the City at the scene. In the event of a significant or substantial increase in operating expenses, which was not caused by any action of the Contractor, a temporary surcharge may be added in the current rates for any and all of the services provided pursuant to this agreement. The Contractor shall petition the City for the increase in towing and storage rates and provide supporting documentation. Any surcharge is subject to approval by the City. Rate changes may be sought and approved at the discretion of the City. This process may be instituted by routine cost of service evaluation by the City or by request of the Contractor. It is understood that there may be a need for rate changes during the term of Contract for Towing & Impound Services 20 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne the Contract. Therefore, during the term of the Contract, should any Contractor make a request for rate changes, the Contract Administrator will forward the request appropriately for consideration. No rate adjustments will be considered without City Council approval. Any cost -of -living increase to the tow rates shall be calculated from the Consumer Price Index (CPI) as published for the first quarter of each calendar year. In any year in which this index is not available, the City shall ascertain and utilize some similar criterion and establish, retroactively, a figure for the computation. Any increase in the City Standard Rates will trigger a proportional increase in the City's Towing Program Fee beginning of July 1st of each contract year. 7.2 Secondary Tow Fees Secondary towing fees are the responsibility of the vehicle owner, operator or agent. If it is determined that City is liable for the secondary tow fees, Contractor shall charge City 50% of the Basic Tow Fee for Secondary Tows, if applicable. No storage fees shall accrue while the subject vehicle is in the actual possession of the National City Police Department. Police personnel shall not release a vehicle from the National City Police Department until all Contractor fees have been paid to Contractor by the vehicle owner, operator or agent. In the event a vehicle is released from the police department and Contractor fees were not paid, City shall be liable for the full fee. 7.3 City Vehicle Tow Fees Contractor agrees not to charge City a fee for the towing of marked or unmarked City police vehicles whether the tow resulted from mechanical breakdown or collision within the jurisdictional limits of National City. Contractor shall charge City 25% of the Basic Tow Fee for the towing of all other City vehicles whether the tow resulted from mechanical breakdown or collision within the jurisdictional limits of National City. Fees for all City vehicle tows including police vehicles, which occur outside the jurisdictional limits of National City, shall be resolved between the Contract Administrators but shall not exceed 25% of the basic tow fee. 7.4 Fees - Police Department Errors and Omissions When any vehicle has been directed by the City to be towed and it is established that the tow was in error through a mistake of fact, Contractor shall release the vehicle to its owner, operator or agent at no cost. Contractor shall bill City at no more than 50% of the basic tow fee. If an error by City results in a vehicle being stored longer than it can reasonably be established that it should have been, Contractor shall release the vehicle and bill the owner, operator or agent only those storage charges that would have accrued if no error Contract for Towing & Impound Services 21 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne had occurred. Contractor shall bill City storage fees at no more than $2.50 per day for every day beyond the owner, operator or agent's responsibility. If the error in towing or storage is discovered after the vehicle owner, operator or agent recovers the vehicle and all fees have been paid to Contractor, the owner, operator, or agent may be referred to the City Clerk, City of National City to file a Claim for Damages against City. 7.5 Towing Program Fee The total annual Towing Program Fee due to the City shall be one hundred twenty-two thousand five hundred twenty dollars ($122,520.00), divided equally amongst the tow operators awarded contracts, and paid quarterly. Contractor shall make quarterly Towing Program Fee payments to City for the right to provide towing and storage service to City. The minimum Towing Program Fee payment amount per Contractor, when two contractors have been awarded, shall be fifteen thousand three hundred fifteen dollars ($15,315.00) per quarter. The Towing Program Fee shall be payable for a period of two (2) years subject to adjustments as defined in Section 3.4 - Re -Opener Clause — Towing Program Fee. The Towing Program fee shall continue in the above described manner in the event of a Contract extension renewal. 7.6 Towing Program Fee - Due Date The Towing Program Fee payment shall be due and payable no later than the fifteenth (15th) day of the calendar month following the end of each quarter, pursuant to the following schedule: First Contract Year; Quarter End Dates 1st Quarter — January 15, 2017 2nd Quarter — April 15, 2017 3rd Quarter — July 15, 2017 4th Quarter — October 15, 2017 Second Contract Year; Quarter End Dates 1st Quarter — January 15, 2018 2nd Quarter — April 15, 2018 3rd Quarter — July 15, 2018 4th Quarter — October 15, 2018 7.7 Towing Program Fee - Late Fee Any amount owed to the City more than fifteen (15) calendar days beyond the due date, shall be considered delinquent and will be in breach of contract. Failure to pay any amount owed to the City may result in the Contractor being suspended from the contract Contract for Towing & Impound Services 22 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne until such amount is paid. Interest will be charged on unpaid amounts at an annual rate equal to twelve (12%) percent per annum, or at the maximum rate permitted by applicable law, whichever is lower. Partial payments will not be accepted. 7.8 Towing Program Fee - Payments The Towing Program Fee is payable to "City of National City." Payments shall be directed as follows: Operations Assistant National City Police Department 1200 National City Blvd National City, CA 91950 Upon receipt and no later than five days from receipt, the Operations Assistant shall record and account for the Towing Program Fee payment consistent with the terms of this agreement and forward the payment to the City Finance Department for deposit in Revenue Account Number 001-11000-3558. 7.9 Negligent Vehicle Impound Release (NVIR) Fee The Negligent Vehicle Impound Release Fee shall be an amount established by City. Said fee is one hundred twenty four ($124) dollars. The NVIR fee is recognized as a necessary and effective method of generating those revenues necessary to off set program costs, services and facilities. The NVIR fee applies only to vehicles released by Contractor for violating certain sections of the California Vehicle Code (CVC) and/or the National City Municipal Code (NCMC). See Attachment B for a list of applicable sections. 7.10 NVIR Fee - Collection Contractor shall collect the NVIR fee of one hundred twenty four ($124) dollars per vehicle, upon the release of any vehicle impounded pursuant to the above listed California Vehicle Code sections. Contractor shall remit the collected fees to City pursuant to the below listed payment schedule. The collected NVIR fees shall be properly identified and itemized. 7.11 NVIR Fee - Payment Due Date NVIR fees collected by Contractor shall be due and payable to City no later than the fifth (5th) day of each month and the twentieth (20th) day of each month. Payments due on the fifth (5th) day of each month shall include and account for all vehicles released by Contractor between the sixteenth (16th) day of the month, and the last day of the month, (inclusive). Payments due on the twentieth (20th) day of the month shall include and account for all vehicles released by Contractor between the first (1st) day of the month and the fifteenth (15t) day of the month, (inclusive). Contract for Towing & Impound Services 23 Oct 1, 2016 — Sept 30, 2018 City of National City and A to Z Enterprises, Inc., DBA RoadOne 7.12 NVIR Fee -Payments The NVIR Fee is payable to "City of National City." Payment shall be directed as follows: Operations Assistant National City Police Department 1200 National City Blvd National City, CA 91950 Upon receipt and no later than five days from receipt, the Operations Assistant shall record and account for the NVIR Fee payment, consistent with the terms of this agreement and forward the payment to the City Finance Department for deposit in Revenue Account Number 001-04049-3551. 7.13 NVIR Fee Payment - Late Fee Any amount owed to the City more than fifteen (15) calendar days beyond the due date, shall be considered delinquent and will be in breach of contract. Failure to pay any amount owed to the City may result in the Contractor being suspended from the contract until such amount is paid. Interest will be charged on unpaid amounts at the maximum rate permitted by law. Partial payments will not be accepted. 7.14 Serious Traffic Offender Program (S.T.O.P.) Impound Fee The Serious Traffic Offender Program Fee shall be an amount established by City. Said fee is one hundred fifty ($150) dollars. The S.T.O.P. fee is recognized as a necessary and effective method of generating revenues necessary to off set program costs, services and facilities. Vehicles impounded by City pursuant to the S.T.O.P. program shall be released by City, upon expiration of a 30 day hold and shall only be released by City upon a showing of proof that the owner, operator or agent has a valid driver's license. Contractor shall collect S.T.O.P. fees prior to the actual release of the vehicle. Contractor shall remit the collected S.T.O.P. fees to City pursuant to the below listed payment schedule. The S.T.O.P. fees shall be properly identified and itemized. The S.T.O.P. fee applies only to vehicles impounded pursuant to certain California Vehicle Code Sections. (See Attachment C for a list of applicable sections.) 7.15 S.T.O.P. Impound Fees - Due Date S.T.O.P. program fees collected by Contractor shall be due and payable to City no later than the fifth (5th) day of each month and the twentieth (20th) day of each month. Payments due on the fifth (5th) day of each month shall include and account for all vehicles released by Contractor between the sixteenth (16th) day of the month, and the last day of the month, (inclusive). Payments due on the twentieth (20th) day of the month shall include and account for all vehicles released by Contractor between the first (1st) day of the month and the fifteenth (15th) day of the month, inclusive. Contract for Towing & Impound Services 24 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 7.16 S.T.O.P. Fee -Payment The S.T.O.P. program fee is payable to "City of National City." Payment shall be directed as follows: Operations Assistant National City Police Department 1200 National City Blvd National City, CA 91950 Upon receipt and no later than five days from receipt, the Operations Assistant shall record and account for the S.T.O.P. fees consistent with the terms of this agreement. The S.T.O.P. fee of one -hundred fifty ($150) dollars per vehicle shall be divided and deposited with the City Finance Department as follows: Amount Revenue Account Number $125.00 191-11000-3550 $ 25.00 001-11000-3550 7.17 S.T.O.P. - Late Fee Any amount owed to the City more than fifteen (15) calendar days beyond the due date, shall be considered delinquent and will be in breach of contract. Failure to pay any amount owed to the City may result in the Contractor being suspended from the contract until such amount is paid. Interest will be charged on unpaid amounts at an annual rate equal to twelve (12%) percent per annum, or at the maximum rate permitted by applicable law, whichever is lower. Partial payments will not be accepted. 7.18 S.T.O.P.; 30-Day Vehicle Impound Fees Pursuant to the Serious Traffic Offender Program certain vehicles are impounded and held in impound for thirty (30) days. Said vehicles accrue Contractor's daily storage fees according to the attached Fee Schedule. In addition to any other administrative fees herein identified, Contractor shall pay CITY, fifteen (15%) percent of the total storage fee, when the vehicle is held for 30 days and subsequently released to the vehicle owner, operator or agent. Any revenue recovered as a result of this section shall be used to defray and off set police costs associated with the operation of the S.T.O.P. program. This fifteen (15%) percent fee shall not apply to S.T.O.P. vehicles not held for the 30-day period. This fee shall apply to the lien sale process, consistent with section 6.17 of this Agreement. 7.19 30-Day Impound Fees - Due Date and Payment Revenue received as a result of section 7.18 shall be distinguished from any other administrative fee or revenue and shall be due and payable consistent with sections 7.15 through 7.17. Any proceeds received from the S.T.O.P. 30-Day Vehicle Impound shall be deposited into Revenue Account Number 191-110003550. Contract for Towing & Impound Services 25 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 8.0 VEHICLE RELEASE 8.1 General Rule - Vehicle Release As a general rule, Contractor shall be responsible for the release of all vehicles in Contractor's possession as a result of police initiated or referral tows. 8.2 Exceptions to General Rule Vehicles impounded pursuant to the following California Vehicle Code Sections shall not be released by Contractor. Contractor shall refer the vehicle owner, operator or agent to the police department to obtain a release: 1. 14602.6 - S.T.O.P. Program 2. 22651 (i) - Five or more Parking Citations 3. 22655 - Hit & Run Investigation 4. 22655.5 - Evidentiary Reasons 5. And as otherwise required by the California Vehicle Code 8.3 Hit & Run Investigation - Mandatory Release 22655(b) CVC Any vehicle impounded for hit & run investigation (20002 thru 20006 CVC), pursuant to the authority of California Vehicle Code Section 22655, shall be released within 48 hours after removal from highway or private property. When determining the 48 hour period, weekends, and holidays shall not be included. Any vehicle not released by City within the maximum 48 hour period, shall be released by Contractor upon demand of the vehicle owner, operator or agent upon the expiration of the 48 hour period, regardless of City hold status. 8.4 Questions, Problems, or Controversy Associated with Vehicle Release In the event Contractor experiences problems, questions or controversy associated with a customer demanding the release of a police initiated or referral tow, Contractor shall notify the police department. Additionally, if Contractor discovers a questionable DMV document, an officer shall be dispatched to resolve the problem. 8.5 Expert Training - DMV Document Identification During the term of this Agreement and at Contractor's request, City may provide Contractor, Contractor's employees, and new employees with training in the identification and recognition of all relevant California Department of Motor Vehicles documents including but not limited to California Drivers License and California Vehicle Registration documents. A recognized expert employed by the California Department of Motor Vehicles shall conduct training. Training shall include but not be limited to recognition and identification of counterfeit, altered, or forged California Driver's License and California Registration and Title Certificates. The Contract Administrators shall coordinate date, time and location of training. Contract for Towing & Impound Services 26 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 9.0 MINIMUM TRUCK EQUIPMENT and STORAGE LOT REQUIREMENTS At all times during the term of this Agreement, Contractor shall meet the following minimum tow truck equipment requirements and storage lot requirements: 9.1 Minimum Tow Truck Requirements During the term of this Agreement, Contractor shall have available no less than three tow rigs of at least one -ton capacity. Each tow rig shall have dual rear wheels. Each vehicle used for towing police impounds shall have a manufacturer's gross vehicle weight rating (GVWR) of not less than 14,500 pounds. During the term of this Agreement, Contractor shall have a tow rig capable of towing large, oversize vehicles; including Class B (minimum 26,001 GVWR), Class C (minimum 48,000 GVWR), and Class D (minimum 52,000 GVWR). During the term of this Agreement, Contractor shall have a truck with Landoll type trailers acceptable for Class C and Class D towing. In addition, during the term of this Agreement, Contractor shall have available one tow rig, commonly known as a "Sub -Garage Tow Vehicle," capable of entering and removing impounded vehicles from the underground parking garage of the National City Police Department. The sub -garage tow vehicle is a limited use vehicle and does not require dual wheels or a GVWR of 14,500 pounds. Contractor shall have a vehicle capable of towing/recovery from off road areas. 9.2 Minimum Tow Truck Equipment Requirements Each tow truck responding to requests for police initiated towing and impound services shall be equipped with radio communications equipment capable of effecting two-way radio communications between the tow truck operator and Contractor's dispatching operation. Citizen Band radios shall not be used to meet this requirement. Each tow truck shall have a maximum 8,000 pound capacity winch that is power driven by power takeoff from transmission, in both directions, and equipped with safety dogs or an adequate braking system. Winches must be fitted with a minimum of 100 feet of cable for recovery tasks. Roll back car carriers must be fitted with a minimum of 50 feet of cable. All cable (wire rope) must be maintained in good condition. Only wire rope with swaged ends, wedge locks or braided ends, with metal sleeves in the loops shall be approved for use under the terms of this agreement. Consistent with the California Code of Regulations, Title 13, Section 1305(b), wire rope is not in good condition when it is stranded, knotted, crushed, excessively rusted, kinked, badly worn, when there are 12 or more wires broken in lay length, or where there is other visible evidence of loss of strength. Contractor shall maintain dollies for use by in-service tow trucks providing police towing services to City. Each tow truck, with the exception of slide back carriers, shall carry its own set of dollies. Each tow truck shall be equipped with no less than two safety chains. No less than two safety chains shall be used for each vehicle being towed. Each safety chain shall be rated Contract for Towing & Impound Services 27 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne at no less than the rating specified by the original equipment manufacturer (OEM). The safety chains shall be securely affixed to the bed frame or wrecker boom, independent of the towing sling, bar, hitch, wheel lift, or under lift towing equipment. The towed vehicle shall be secured to the towing equipment independent of the safety chains by either two chains or two straps. All safety connections and attachments shall have a positive means, of sufficient strength, to ensure that the safety connection or attachment cannot become disengaged while in transit. Vehicles being transported on slide back carriers shall be secured by four tie down chains or straps, independent of the winch or loading cable. In addition to the requirements set forth in California Vehicle Code Section 27700, City requires Contractor to equip each tow truck with red flares, lanterns or reflectors, hand tools (screw drivers, pliers, ratchet and sockets, crescent wrenches, metric and standard lug wrenches), bolt cutters, six foot crowbar, rope, broom, shovel, dustpan, fire extinguisher (dry chemical or carbon dioxide type), utility flood lamps, portable red taillights and stoplights for towed vehicles, equipment for opening locked vehicles, safety snubber chains, and a trash can with absorbent material. Each tow truck shall be equipped with disposable (one time use) latex or rubber gloves for use by Contractor's employees to prevent contamination or contact with potential blood borne pathogens. The decision to use said equipment rests solely with Contractor. 9.3 Tow Truck Identification Each tow truck responding to police initiated towing and impound services shall, on both sides of the vehicle, conspicuously bear Contractor's company name, local address, and local phone number(s) in lettering that complies with California Vehicle Code Section 27907. 9.4 Tow Truck Lighting Equipment Each tow truck responding to police initiated towing and impound services shall be equipped with lighting systems as required by California Vehicle Code Sections 24605, 24606 and 25253. Additionally, tow trucks shall be equipped with utility lamp lighting systems than comply with California Vehicle Code Section 25110. 9.5 California Highway Patrol Inspection Certification During each year of this Agreement, Contractor shall obtain and retain an annual California Highway Patrol (CHP) tow truck safety inspection certification. Contractor shall annually be able to show proof that every vehicle in each category required for service under this Agreement providing services to the City has passed a CHP tow truck safety inspection. Tow trucks not passing inspections or meeting the requirements of this section shall immediately be removed from rotation. The tow truck may return to rotation once the truck has successfully passed a re -inspection by the original inspecting agency. Nothing in this section is intended to prevent, or preclude the National City Police Department from performing periodic unscheduled inspections to insure compliance with the requirements of the California Vehicle Code and this Agreement. Contract for Towing & Impound Services 28 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 9.6 Tow Truck Maintenance Each tow truck responding to police initiated towing and impound services shall be well maintained and reasonably clean on the exterior and interior and should reflect the clean, professional image of the City of National City. 9.7 Storage Lot, Minimum Requirements There shall be a minimum of one (1) vehicle storage yard within a ten (10) mile radius from City Hall, 1243 National City Boulevard, National City, with adequate storage capabilities for all vehicles retrieved from the City and requiring storage. The Contractor shall identify the exact location and size of any storage yards to be used pursuant to this contract. The storage yard shall be approximately 10,000 sq. ft. and have space necessary to accommodate all Police Department tows and comply with all applicable Building Codes and Zoning Regulations (including but not limited to: Fire, Sign, Zoning, and Building Codes). There shall also be the following: 1. Be completely enclosed by an 8-foot solid high fence with a lockable gate. Construction of the fence and gates must be of sufficient construction to prevent entry into the storage area of unauthorized persons or vehicles. 2. Alarms and intrusion sensors that provide immediate notification capabilities at all times or similar devices or security measures. 3. Sufficient lighting to detect unauthorized entrance at night. 4. The storage yard shall be served by drainage facilities adequate to prevent the accumulation of standing water. The vehicle storage area must remain free of mud, pools of standing water, debris, or other elements that would be harmful to the stored vehicle, vehicle contents, or to persons viewing, inspecting or recovering the vehicles. The vehicle storage area, including all driveways and access roads, shall be surfaced in a manner so as to prevent the listed conditions. An acceptable surface includes concrete, asphalt, asphaltic concrete, or decomposed granite with oil. 5. All areas open to vehicular traffic shall be paved with cement, asphalt surfacing or oil and aggregate mixture. 6. The entire site is to be continuously maintained to prevent accumulation of trash, combustible waste, and hazardous debris. 7. The storage yard must be a reasonable distance from public transportation. 8. Stored vehicles shall be arranged to provide reasonable and immediate inspection at any time by the City's agents. Contract for Towing & Impound Services 29 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne The Contractor shall provide service to the public twenty-four (24) hours a day, seven (7) days a week so that an owner may pay towing and storage fees at the Storage Yard where their vehicle is stored and obtain its release. The Contractor is responsible for the reasonable care, custody, security, and control of any property contained in towed or stored vehicles. All items removed from a vehicle or left stored within the vehicle shall be released to the owner or agent of the impounded vehicle upon demand during normal business hours unless the vehicle is under law enforcement Hold. Vehicles may not be taken off -site of the Storage Yard, without the City's permission. 9.8 Minimum Lighting Requirements - Storage Lot There must be adequate lighting, and all yard and office construction must comply with applicable building codes, fire codes, and zoning regulations. The minimum lighting requirements per ten thousand (10,000) square feet are in effect unless zoning or other local regulations dictate increased or diminished lighting requirements: 1. Four (4) 300-Watt incandescent medium -wide flood lights, or 2. Three (3) 300-Watt quartz halogen lights, or 3. Two (2) 100-Watt high-pressure sodium lights. 9.9 Vehicle Examination Area Contractor will set aside an area of sufficient size to place a standard sized passenger sedan and have a minimum of forty-eight (48") inches from each side, the front, and rear of the vehicle for the purpose of inspecting the vehicle. This examination area must be flat, level, and paved with concrete, asphalt or asphaltic -concrete, or other suitable all weather surfaces. 9.10 Secure Area - Evidentiary Vehicles Vehicles impounded by City for investigative purposes shall be held in a maximally secured, non-public area of Contractor's property until released by City. Contractor shall insure, by the use of various security devices and measures, including but not limited to walls, fences, containers, buildings or the like, that no unauthorized person, whether intentionally or accidentally can come into physical contact with evidentiary vehicles. Located within the storage yard, Contractor shall set aside a secure area, sufficient in size to hold four (4) vehicles, with sufficient room to walk around, open doors, and examine each separate vehicle. 9.11 Special Operations During the Contract period, it is anticipated that numerous special police operations may be conducted that require the towing of vehicles. An example of this type of operation is a Sobriety/Driver's License checkpoint. The Police Department will attempt to equally distribute these special operations between the Contractors. However, many of these operations have special date or period requirements beyond the control of the Police Contract for Towing & Impound Services 30 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne Department. Due to these special requirements, a Contractor may obtain more operations than the other Contractor(s). The Contractors agree to this potentially inequitable distribution of special operations as a City Contractor. 10.0 INSURANCE REQUIREMENTS 10.1 Minimum Insurance Requirements All required insurance shall be submitted to the City of National City by September 1, 2016. All policies must have a thirty (30) day non -cancellation clause giving the City thirty (30) days prior written notice in the event a policy is canceled. At the end of each contract year, the City reserves the right to review insurance requirements and to require more or less coverage depending upon assessment of the risk, the Contractor's past experience, and the availability and affordability of increased liability insurance coverage. Insurance coverage must be from an insurance carrier licensed in the State of California and rated "A-, VI" or better by the A.M. Best Key Rating Guide. All policies must be endorsed to provide that the insurance afforded by Contractor is primary to any insurance or self-insurance maintained by City and its elected officials, officers, employees, agents, and representatives as respects operations of the Named Insured. Any insurance or self insurance maintained by City and its elected officials, officers, employees, agents, and representatives shall be in excess of Contractor's insurance and shall not contribute to it. The following coverage is required: i. Commercial General Liability for a minimum of two million dollars each occurrence ($2,000,000.00 EO) with Sudden and Accidental Pollution coverage. The City of National City must be named as an additional insured on the certificate ii. Automobile Liability for a minimum of two million dollars combined single limit ($2,000,000.00 CSL) per person and four million dollars ($4,000,000.00) per accident. The City of National City must be named as an additional insured on the certificate. iii. Garage Keepers minimum of one million dollars each occurrence ($1,000,000.00 EO). iv. On Hook/Cargo in amounts not less than fifty thousand dollars ($50,000.00) / twenty thousand dollars ($20,000.00) /one hundred thousand dollars ($100,000.00), the maximum deductible shall be no more than two thousand five hundred dollars ($2,500.00). v. Workers' Compensation coverage in accordance with the laws of the State of California. Policy must contain a Waiver of Subrogation of Rights against the City of National City. vi. The City does not require a performance bond. Contract for Towing & Impound Services 31 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne If required insurance coverage is provided on a `claims made' rather than `occurrence' form, the contractor shall maintain such insurance coverage for three years after expiration of the term (and any extensions) of the contract. Any aggregate insurance limits must apply solely to this Agreement. 10.2 Primary Insurance The aforementioned policies shall constitute primary insurance as to the City, its officers, employees, and volunteers, so that any other policies held by the City shall not contribute to any loss under said insurance. Said policies shall provide for thirty (30) days prior written notice to the City of cancellation or material change. Said policies, except the workers' compensation policy, shall name the City and its officers, agents and employees as additional insured's. 10.3 Claims Made vs. Occurrence Form If required insurance coverage is provided on a "claims made" rather than "Occurrence" form, the Contractor shall maintain such insurance coverage for three years after expiration of the term (and any extensions) of this Agreement. The policy retroactive date coincides with or precedes Contractor's commencement of work under this Agreement (including subsequent policies purchased as renewals or replacements). 10.4 Aggregate Insurance Limits Any aggregate insurance limits must apply solely to this Agreement. 10.5 Insurance Company Insurance shall be written with only California admitted companies which hold a current policy holder's alphabetic and financial size category rating of not less than A; VIII according to the current Best's Key Rating Guide, or a company of equal financial stability that is approved by the City's Risk Manager. Any deductibles more than ten thousand dollars ($10,000) shall be declared and approved by City. 10.6 Insurance Certification Requirement This Agreement shall not take effect until certificate(s) or other sufficient proof that these insurance provisions have been complied with, are filed with and approved by the City Purchasing Agent at 1243 National City Boulevard, National City, California 91950. If the Contractor does not keep all insurance policies in full force and effect at all times during the terms of this agreement, the City may elect to treat the failure to maintain the requisite insurance as a material breach of this Agreement and may terminate this Agreement as provided herein. 10.7 Insurance Requirement - Renew Option If this Agreement is extended beyond its original term pursuant to section 3.3, the insurance provisions may be updated at the option of City. Contract for Towing & Impound Services 32 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 10.8 Limitations of Liabilities and Obligations The foregoing requirements as to the types and limits of insurance coverage to be maintained by the Contractor, and any approval of said insurance by the City, are not intended to and shall not in any manner limit or qualify the liabilities and obligations otherwise assumed by the Contractor pursuant to the Agreement, including, but not limited to, the provisions concerning indemnification, section 2.10. 10.9 Sub -Contractor and Insurance Requirement Contractor shall make certain that all subcontractors hired by Contractor for services other than towing or impound services, after written consent by the City, are insured in accordance with this Agreement. If any subcontractor's coverage does not comply with the foregoing provisions, Contractor shall indemnify and hold City harmless of and from any damage, loss, cost, or expense, including attorneys' fees. Contractor is prohibited from subcontracting the towing or impound services under this Agreement. 11.0 CONSTRUCTION OF AGREEMENT The parties acknowledge and agree that (1) each party is of equal bargaining strength; (2) each party has actively participated in the drafting, preparation and negotiation of this Agreement; (3) each such party has consulted with or has had the opportunity to consult with its own, independent counsel and such other professional advisors as such party has deemed appropriate, relative to any and all matters contemplated under this Agreement; (4) each party and such party's counsel and advisors have reviewed this Agreement; (5) each party has agreed to enter into this Agreement following such review and the rendering of such advice; and (6) any rule or construction to the effect that ambiguities are to be resolved against the drafting party shall not apply in the interpretation of this Agreement, or any portions hereof, or any attachments, or any amendments hereto. IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date and year first above written. Contract for Towing & Impound Services 33 Oct 1, 2016 — Sept 30, 2018 City of National City and A to Z Enterprises, Inc., DBA RoadOne CITY OF NATIONAL CITY By: Ron Morrison, Mayor PROVED AS TO FORM: 4,1sigit. At audia Gaci City Atto ey ua Sil Contract for Towing & Impound Services 34 Oct 1, 2016 — Sept 30, 2018 A TO Z ENTERPRISES, INC., D.B.A. ROADONE By: Dale Wineteer, President Brad Ramsey, Vice President City of National City and A to Z Enterprises, Inc., DBA RoadOne ATTACHMENT A TOWING FEE SCHEDULE SERVICE FEE • BASIC TOWING Includes first hour hookup, labor, standby time, for vehicles under 9,500 GVW (unloaded). $ 180.00 • MEDIUM SIZE - BASIC TOWING Includes first hour hookup, labor, standby time, for vehicles over 9,500 GVW $ 205.00 but less than 22,000 GVW (unloaded). • LARGE SIZE - BASIC TOWING Includes first hour hookup, labor, standby time, for vehicles over 22,000 GVW (Unloaded). $ 225.00 • ON -SCENE OR STAND-BY Labor = Each 15-minute increment, beyond first hour is charged only when extra ordinary labor must be expended to recover a vehicle. Stand-by is charged when the job cannot be started and must be explained on the tow bill. $ 40.00 • DOLLIES Will only be used when there is not a less expensive, safe manner of handling the situation. $ 55.00 • DRY RUN May also be known as a "hook-up — drop fee" and is charged when the vehicle is hooked up and the owner returns before the vehicle is in transit. $ 50.00 • PER MILE TOWING Applies only to vehicles recovered outside the jurisdiction of the City of $ 5.00 National City. • MAXIMUM STORAGE - PER DAY $ 45.00 Per day is defined as a 24-hour period. • STORAGE PER HOUR Up to maximum of $15.00 per hour. $15.00 • AFTER HOURS VEHICLE RELEASE After 6 p.m. and before 8 a.m., including weekends and all holidays. $ 65.00 • NOTIFICATION OF LIEN SALE Vehicle valued at less than $4.000 (22851.12 CVC). $ 70.00 Contract for Towing & Impound Services 35 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne • NOTIFICATION OF LIEN SALE Vehicle valued at over $4,000. (22851.12 CVC). $ 100.00 • POLICE EQUIPMENT TOWING Inside jurisdictional limits of National City. No Charge • CITY EQUIPMENT TOWING Includes all City vehicles. Also includes police vehicles towed from outside jurisdictional limits of National City. 25% basic tow fee CITY ADMINISTRATIVE FEE'S • NEGLIGENT VEHICLE IMPOUND RELEASE FEE $124.00 • SERIOUS TRAFFIC OFFENDER PROGRAM FEE $150.00 Contract for Towing & Impound Services Oct 1, 2016 — Sept 30, 2018 36 City of National City and A to Z Enterprises, Inc., DBA RoadOne ATTACHMENT B Pursuant to Section 7.9 of this Agreement, the Negligent Vehicle Impound Release Fee shall apply to vehicles impounded pursuant to the following California Vehicle Code sections and/or National City Municipal Code sections. One or more the listed sections must be included on the impounding documents. California Vehicle Code 22500 et seq. Prohibited Stopping, Standing, or Parking 22500.1 Prohibited Stopping, Standing, or Parking: Fire Lane 22651 (a) Unattended on Bridge 22651 (b) Hazard to flow of traffic 22651 (d) Blocking a driveway 22651 (e) Blocking fire hydrant access 22651 (h) Operator taken into custody - not practical to park or lock 22651 (i) Unpaid parking citations 22651 (j) Illegally parked and no evidence of registration displayed 22651 (k) Parking over 72 hours 22651 (1) Temporary tow away signs for street repair 22651 (m) Highway authorization for other use, with 24-hour notice 22651 (n) No parking tow away signs posted 22651 (o) (1) Expired registration in excess of six months 22651 (p) Unlicensed or suspended/ revoked license in violation of 12500, 14601, 14601.1, 14601.2, 14601.3, 14601.4, 14601.5, or 14604. 22651 (r) Illegally parked, blocking a legally parked vehicle 22652 Illegally parked in designated handicapped parking space 22653 (c) Removal from private property, at request of property owner, when operator is taken into custody 22655 (a) Hit & Run suspect vehicle 22656 Illegally parked or abandoned within 7-1/2 feet of nearest railroad rail 22669 et seq. Removal of Abandoned Vehicles as determined pursuant to section 22523 CVC Contract for Towing & Impound Services 37 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne 11.32.060 11.32.070 11.32.160 11.32.250 (e) National City Municipal Code Illegally parked - 72 hour violation - vehicle removal Illegally parked - Restricted hours - vehicle removal Illegally parked - Emergency parking - vehicle removal Illegally parked - Taxi Stand - vehicle removal Contract for Towing & Impound Services Oct 1, 2016 — Sept 30, 2018 38 City of National City and A to Z Enterprises, Inc., DBA RoadOne ATTACHMENT C Pursuant to Section 7.14 of this Agreement, the Serious Traffic Offender Program Fee shall apply to vehicles impounded pursuant to the following California Vehicle Code Sections. One or more of the following sections must be included on the impounding documents. 22651(p) 22651(h) (2) 14602.6 14602.7 14607.6 California Vehicle Code Includes Sections 12500, 14601, 14601.1, 14601.2, 14601.3, 14601.4, 14601.5 or 14604. Upon service of notice of an order of Suspension or Revocation, pursuant to 13388 CVC. Unlicensed, Suspended or Revoked and involved in traffic collision. Sub -section (b) - Certified Mail, 2-day notice to legal owner. Failure to notify legal owner results in maximum fee for 15 days vehicle storage. Fleeing a Peace Officer - Court Order upon affidavit of Peace Officer, to seize vehicle, not to exceed 30 days. Failure to notify legal owner (2 days' notice) results in maximum fee for 15 days vehicle storage. Impoundment and Forfeiture of Motor Vehicle. Contract for Towing & Impound Services 39 City of National City and Oct 1, 2016 — Sept 30, 2018 A to Z Enterprises, Inc., DBA RoadOne AWR if) AZENT- DATE IMM/DD/YYTYL 09/15/16 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS ' CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). CERTIFICATE OF LIABILITY INSURANCE PitOCUCER R.A. Storelee Insurance Agency Rob Storelee 321 First Street Suite 201 Benicia, CA 94510 Robert A. Storelee SUED Roadone West, Inc. dba: A to Z Enterpries, Inc A to Z Metro Tow Road One Towing 9150 Chesapeake Drive Ste 240 San Diego, CA 92123 707-745-3321 707-745-3709 COVERAGES CERTIFICATE NUMBER: 'I -US IS TO CONTACT NAME: PHONE IA/C, No, Est). E-MAIL ADDRESS: INSURERISI AFFORDING COVERAGE INSURER A National Union Fire Insurance INSURER B Seneca Specialty INSURER C National Union Fire Insurance INSURER 0 • INSURER E : INSURER F FAX (NC, No): OP ID: RB NAIC 59500 59500 REVISION NUMBER: tittrY ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS E XCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS INSR ,ADDLSLIBR POLICY EFF POLICY EXP t TR TYPE OF INSURANCE INSR 1YVEI ' POLICY NUMBER (sikaimyyyY) (MiaiDDNYTY) LIMITS GENERAL LIABILITY A X COMMERCIAL GENERAL LIABILITY X CLAIMS -MADE X OCCUR (r N i AGGREGA1 I l IPAiT APPI IFS PER 1 PRO- 1 , X POLICY JECT LOC , 5268224-001 04/01/16 04/01/17 EACH OCCURRENCE $ —DAMAGE- TORkNTED PREMISES (E, oczurrencei MED EXP IAny one person) $ PERSONAL & ADV INJURY $ GENERAL AGGREGATE 5 ' PRODUCTS - COMPOP AGO 5 :, 1,000,000 100,000 5,000 1,000,000 2,000,000 2000 ,,000 AUTOMOBILE LIABILITY A X ANY AD I 0 X At I AO I OWNED v SCHEMA ED OS ^. AUTOS NON -OWNED X HIRED AUTOS X AUTOS i 4489719-001 04/01/16 04/01/17 1 1 COMBINED SINGLE LIMIT (Ea accidenti 1 BODILY INJURY (Pet pe,son) BODILY INJURY (Pe; ecodeni ) ' PROPERTY DAMAGE hiPer accideoll $ $ $ $ - 1,000,000 UMBRELLA LIAS OCCUR EXCESS UAB CLAIMS -MADE, DED RETENTIONS ' , 1 , ' EACH OCCURRENCE , AGGREGATE $ $ $ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y i N C A'IY PROPRIETOR/PARTNER/EXECUTIVE ,,_ 39901515 04/01/16 04/01/17 , WC STATU, OTH- • X TORLLIMITa._. ER : E L EACH ACCIDENT $ - E 1 DISEASE EA EMPLOYEE' $ E L DISEASE - POLICY LIMIT $ 1,000,00 1,000,0 1,000,000i ! i DFFICFP/MEMBER EXCLUDED'? 1 N/A (Mandatory .n NH) If yes riesvibe weer , DE SCRIPIION OF OPERATIONS below A Garagekeepers ' , B On Hook/Cargo 5268224-001 04/01/16 04/01/17 SIM 3101184 04/01/16 04/01/17 $1 Million 250,000 600/2500Ded $1,000 Dad DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space is roquired) The city of National City, its elected officials, officers, employees, agents and represnatives are named additional insured. ,1,1,,•,••••• I.,r,... • ad•ka 111 IP. I.. CANCELLATION NATIONC City of National City c/o Risk Manager 1243 National City Blvd. National City„ CA 91950 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ©1988-2010 ACORD CORPORATION. All rights reserved. ACORD 25 (2010/05) The ACORD name and logo are registered marks of ACORD POI.ICY NUMBER: 5268224-001 A to Z Enterprises. Inc. COMMERCIAL (ENLRAL liABILITY POE1CY NUMNBER: 4489719.001 COMMERCIAL AUTO LIABILITY THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED ENDORSEMENT - OWNERS, LESSEES OR CONTRACTORS - (FORM B) 1 his endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART. COMMERCIAL AUTO LIABLITY COVERAGE PART. SCHEDULE Name of Person or Organization: The City of National City. its elected officials, officers, agents and employees Project: ALL OPERATIONS THE INSURANCE AS PROVIDED BY THIS POLICY IS PRIMARY AND NON-CONTRIBUTING OVER ANY OTHER VALID AND COLLECTABLE INSURANCE. If no entry appears above, information required to complete this endorsement will be shown in the Declaration as applicable to this endorsement.) WHO IS AN INSURED (Section II) is amended to include as an insured the person or organization shown in the Schedule, but only with respect to liability arising out of -your work" for that insured by you. All other Terms and Conditions of this Policy remain unchanged. CG 20 10 10 93 Copyright. Insurance Services Office Inc. 1992 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US Road One West. Inc Policy 439901515 This endorsement modifies insurance provided under the foIrowing: Workers Compensation Insurance Coverage Part National City Police Department, City of National City. its elected officials, officer's, agents employees. SECTION IV — WORKERS COMPENSATION INSURANCE COVERAGE PART, 6. Transfer of Rights Of Recovery Against Others To Us is airiendecf e:i1P (re fuiloviing added We waive any rights of recovery we may have against any person or organizalon because of payments we make for "bodily injury" or "property damage- caused by or resulting from your ongoing operations or "your work" done under a contract with that person or organIzation and included in the "products -completed operations hazard'if a. you agreed to such waiver; and the waiver is included as part of a written construction contract or lease; and c. such written contract or !ease was entered into prior to any claim to which this insurance applies. ALL OTHER TERMS AND CONDITIONS OF THE POLICY REMAIN UNCHANGED. U047-0702 . Includes copyrighted material of ISO Properties. Inc., Pace 1 of 1 with its permission fffife•fkaiiiktidttfidatgummtdef*ittttdooAdmogi:thtbt,ii ACORL) CERTIFICATE OF PRODUCER Centerpointe Insurance Service California License #0735759 807 - B Camarillo Springs Road Camarillo, CA 93012-9464 I INSURED ROADONE WEST INC. DBA: A TO Z ENTERPRISES, INC.; A TO Z METRO TOW 9150 CHESAPEAKE DR,#240,250,270,280 SAN DIEGO, CA 92123 COVERAGES THE POLICIES OF INSURANCE LISTED BELOVV HAVE BEEN ;SSUED TO THE INSURED NAMED ABOVE. FOR THE POLICY PERIOD INDICATED NOTWITHSTANDING ANY REQUIREMENT. 'TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO VVFIICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS .INSR ADM, LTR P4SFig! TYPE OF INSURANCE GENERAL LIABILITY 66 ROAD05 ABILITY INSURANCE DATE IMMIDEVYYY Y) i-j_c//20-1C THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION I ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND. EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW, INSURERS AFFORDING COVERAGE NA,IC# I INSURER A ACCEPTANCE CASUALTY INSURANCE .10349 INSURERS ROCKHILL INSURANCE CO. I28053 -INSURER C. INSURER D INSURER E COMMERCIAL GENERAL LIABILIT CLAIMSMADI I OCCUR I I GENE AGGREGATE LIMIT APPLIES PER; PRO. r---" POLICY ; jper LOC AUTOMOBILE LIABILITY POLICY NUMBER POLICY EFFECTIVE POLICY EXPIRATION I DIATEIMMIDDIYY) DATE IMIWODNY/ LIMITS EACH OCCURRENCE • S -DAMAGE TO RENTED PREMISES (Ea oeaxencej m ED EXP (Any one nelson) S PERSONAL/I. ADV INJURY I S GENERAL AGGREGATE I S PRODUCTS -COMP,OP AC(; ; S ... ' • ' ANY AUTO ALL OWNED AUTOS SCHEDULED AUTOS HIRED AUTOS NON -OWNED AUTOS ' COMBINED SINGLE I &Myr (Ea accicem BODILY INJURY (Per person) , $ f BODILY INJURY (Per acc,oenII PROPERTY DAMAGE (Per sacs:leo° $ , , 'GARAGE I LIABILI Er ANY AUTO AUTO ON Y - EA ACCIDENT OTHER THAN EA ACC AUTOONLY AGO 1 EXCESS/UMBRELLA r- 'X UABIUTY XL00007434 OCCUR CLAIMS MADE DEDUCTIBLE RETENTION $ 12/31/2015 12/31/2016 EACH OCCURRENCE 4,000,000 AGGREGATE $ 4,000,000 I— --I 1 I I $ --I WORKERSCOMPENSATIONAND , EMPLOYERS' LIABILITY , ANY PROPRIETOR/PARTNER:EXECUTIVE i OFFICER/MEMBER EXCLUDED? UtsCIAMPgrONS below ,...I , WC STATU. 10TH- TORY t IMITS_' 1 ER E L EACH ACCIDENT • , E L DISEASE - EA EMPLOYES EL DISEASE - POLICY LIMIT $ r OTHER ' f , ! . DESCRIPTION OF OPFRATICA!.: , I C1-1-11 Finue /1.:,..nr-a cc , rye-. I CITY AND ITS ELECTED OFFICIALS, OFFICERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES ARE NAMED INSURED ACORD 101 (2008/01) ADDITIONAL REMARKS FORM ATTACHED. B) EXCESS LIABILITY 2ND LAYER,$5,000,000 LIMIT, POL #:XS01204201; EFF 12/31/15 TO 12/31/16; A) EXCESS LIABILITY FOLLOWS FORM; E) EXCESS LIABILITY FOLLOWS FORM CERTIFICATE HOLDER CANCELLATION CITY OF NATIONAL CITY c/o RISK MANAGER 1243 NATIONAL CITY BLVD. NATIONAL CITY, CA 91950-4397 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATIO DATE THEREOF, THE ISSUING INSURER WILL ENDEAVOR TO MAIL DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO DO SO SHALL IMPOSE NU OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REP -, ACORD 25(2001/08) MTP ' ACORD CORPORATION 1988 AGENCY CUSTOMER ID: ROAD05 A-Z ACORD AGENCY LOC # ADDITIONAL REMARKS SCHEDULE Page 2 of 2 Centerpointe Insurance Services, Ltd. POLICY NUMBER XL00007434 /XS01204201 CARRIER ACCEPTANCE CASUALT1 ROCKIIILL INSURANCE CO. ADDITIONAL REMARKS NAIC CODE 10349/28053 NAMED INSURED ROADONE WEST INC ORA: A TO Z ENTERPRISES, INC A TO Z METRO TOW 9150 CHESAPEAKE DRIVE sums 240,250,270 AND 280 SAN DIEGO, CA 92123 EFFECTIVE DATE: 12/31/15 THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liability Insurance For compliance reasons, the attached document includes: 1. This certificate is issued as a matter of information only and confers no rights upon the certificate holder. This certificate does not affirmatively or negatively amend, extend, or alter the coverage, terms, exclusions, conditions, or other provisions afforded by the policies referenced herein. This certificate of insurance does not constitute a contract between the issuing insurer(s), authorized representative or producer and the certificate holder. 2. Should any of the above described policies be canceled before the expiration date thereof, notice will be delivered in accordance with the policy provisions. X.CESs LIABILITY 2N1' LAVER - 55,000,000 LIMIT, POL. XS01204201 EFFECTIVE 12/31/15 TO 12/31/1h ACORD 101 (2008/01) 2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD RESOLUTION NO. 2016 — 138 RESOLUTION OF THE CITY COUNCIL OF THE CITY OF NATIONAL CITY AWARDING AND AUTHORIZING THE MAYOR TO EXECUTE AGREEMENTS FOR TOWING AND IMPOUND SERVICES WITH THE TOP TWO RANKED PROVIDERS: A TO Z ENTERPRISES, INC., DBA ROADONE TOWING AND ALEXANDRA INVESTMENTS, INC., DBA ANGELO'S TOWING AND RECOVERY WITH A TERM OF OCTOBER 1, 2016 — SEPTEMBER 30, 2018 WHEREAS, the City of National City Police Department requires professional towing and impound services to maintain the safety of the public right-of-way, and to seize and secure vehicles in accordance with the laws of the State of California and the National City Municipal Code and regulations of the City of National City; and WHEREAS, the City adopte, a process For the selection and designation of professional towing contractors to provide towing, impound and storage services upon the request of the National City Police Department; and WHEREAS, on May 17, 2016, the City Council authorized the issuance of Request for Proposal No. GS1516-6 for towing and impound services for the City, which was thereafter issued on May 19, 2016, with a deadline of June 21, 2016 for Contractors to respond; and WHEREAS, the Tow Working Group comprised of City staff evaluated the proposals and prepared a report for the City Council's consideration detailing the evaluation process and explaining the evaluations of the proposals, including whether the proposals met the RFP requirements; and WHEREAS, on September 6, 2016, staff presented its recommendation of the top two ranked tow operators and responded to all protests. Staff was directed to return with two-year contracts with the two top -ranked operators; and WHEREAS, the two top -ranked tow operators, A to Z Enterprises dba RoadOne Towing and Alexandra Investments, Inc., dba Angelo's Towing and Recovery, each have a history of accurate, dependable, and reliable service, have participated in a competitive process through the RFP, have been found to provide the best overall value to the City, including having the best qualifications and capability of providing the highest quality, professional towing services for the City of National City; and WHEREAS, the City of National City desires to have two towing and impound operators perform exclusive towing service within the City of National City, and RoadOne Towing and Angelo's Towing and Recovery represent and warrant they are experienced and staffed in a manner such that they are capable and prepared to deliver the services required by the City of National City, all in accordance with the terms and conditions of the Agreement. NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of National City hereby overrules all protests and authorizes the Mayor to execute Agreements for Police Department Towing and Impound Services with A to Z Enterprises dba RoadOne Towing and Alexandra Resolution No. 2016 — 138 Page Two Investments, Inc., dba Angelo's Towing and Recovery, respectfully, for a term beginning October 1, 2016, and ending September 30, 2018. Said agreements are on file in the Office of the City Clerk. PASSED and ADOPTED this 6th day of Septembej 016. n Morrison, Mayor ATTEST: A°1,4. Michael R. Dalla, ity Clerk PROVED TO FORM: C':'' . is a tua ' ilva City Attorne Passed and adopted by the Council of the City of National City, California, on September 6, 2016 by the following vote, to -wit: Ayes: Councilmembers Cano, Mendivil, Morrison, Rios, Sotelo-Solis. Nays: None. Absent: None. Abstain: None. AUTHENTICATED BY: RON MORRISON Mayor of the City of National City, California City Clerk of the City of ational City, California By: Deputy I HEREBY CERTIFY that the above and foregoing is a full, true and correct copy of RESOLUTION NO. 2016-138 of the City of National City, California, passed and adopted by the Council of said City on September 6, 2016. City Clerk of the City of National City, California By: Deputy CITY OF NATIONAL CITY, CALIFORNIA COUNCIL AGENDA STATEMENT MEETING DATE: September 6, 2016 AGENDA ITEM NO. 20 ITEM TITLE: Resolution of the City Council of the City of National City awarding and authorizing the Mayor to execute agreements for Towing and Impound Services with the top two -ranked providers: A to Z Enterprises, Inc., DBA Road One Towing and Alexandra Investments, Inc., DBA Angelo's Towing and Recovery with a term of October 1, 2016 — September 30, 2018. PREPARED BY: Police/City Attorney/City Manager PHONE: 336-4240 EXPLANATION: See Attached DEPARTMENT: PD/CA/CMG APPROVED BY;% FINANCIAL STATEMENT: ACCOUNT NO. APPROVED: APPROVED: ENVIRONMENTAL REVIEW: This is not a project and, therefore, not subject to environmental review. ORDINANCE: INTRODUCTION: FINAL ADOPTION: Finance MIS STAFF RECOMMENDATION: Staff recommends awarding and entering into tow contracts with Road One Towing and Angelo's Towing, on the terms and conditions set forth in the contracts, attached. BOARD / COMMISSION RECOMMENDATION: N/A ATTACHMENTS: 1. Staff Report 2. Site Visit Staff Report, Site Visit Forms & Photos 3. Contracts: Road One Towing & Angelo's Towing 4. Towing Contract Price Comparisons 5. Resolution 6. PowerPoint presentation t...Esutiv-c‘m‘.1 Nso. Qa‘G-‘3 , Staff Report: Resolution of the City Council of the City of National City awarding and authorizing the Mayor to execute agreements for Towing and Impound Services with the top two -ranked providers: A to Z Enterprises, Inc., DBA Road One Towing and Alexandra Investments, Inc., DBA Angelo's Towing and Recovery with a term of October 1, 2016 — September 30, 2018. Staff Recommendation Award and authorize the Mayor to execute tow contracts to the top two ranked tow providers: RoadOne Towing (RoadOne West, Inc.) and Angelo's Towing. Background The City's current towing contracts with Tom Moynahan Towing and RoadOne Towing expire on September 30, 2016. Moynahan's Towing, however, terminated their towing contract with the City effective July 15, 2016. RoadOne agreed to assume the towing and impound services for the on -call rotation previously covered by Moynahan Towing, commencing August 1, 2016 and continuing through September 30, 2016. In late 2015, a working group comprised of representatives from the City Manager and City Attorney's offices; and the Finance, Police and Neighborhood Services Departments convened to facilitate a timely process for a seamless continuation of services beyond September 30, 2016. Consistent with the City's practice of seeking proposals for contractual services, the working group drafted the Request for Proposals (RFP) for towing and impound services. On May 17, 2016 the City Council approved the issuance of a Request for Proposals for towing and impound services. Members of the working group evaluated the proposals, conducted site inspections and negotiated conditional tow contract(s) to be executed and effective by October 1, 2016. The tow contract working group is comprised of representatives from several City departments including: City Manager's Office • Stacey Stevenson, Deputy City Manager City Attorney's Office • Claudia Silvia, City Attorney • Nicole Pedone, Senior Assistant City Attorney Finance • Debra Lunt, Purchasing Buyer Neighborhood Services • Armando Vergara, Director of Neighborhood Services Police Department 1 • Alejandro Hernandez, Police Lieutenant • Jeffrey Meeks, Police Sergeant RFP Process The working group worked together to prepare a Request for Proposal ("RFP") for review of companies for consideration of the future tow contract. On May 17, 2016, the City Council approved issuance of RFP #GS1516-6 for Towing and Impound Contract services for the City of National City. The RFP contained all the criteria • to be used by the working group and the Police Department has established standard, consistent tow rates. RFP #GS1516-6 was issued on May 19, 2016. RFPs were mailed to eighteen (18) potential bidders. Responses to the RFPs were due on June 21, 2016. The City received seven (7) responses. When deciding to whom a contract should be awarded, the RFP clearly states that the award of a contract(s) is based on the best overall value to the City. The factors to consider in determining the best overall value include, but are not limited to: evaluation of service capabilities, experience, price, and other factors assessed in the RFP. There is no obligation to make an award based solely on financial factors. In addition, there is no obligation to make any award to any contractor. RFP Evaluations The working group reviewed the seven written proposals. Extensive administrative review and site evaluations were conducted by pertinent members of the working group, and proposals were evaluated according to how well they met or exceeded the RFP requirements. Site inspections were conducted in accordance with the RFP at each of the businesses that submitted a proposal. Accordingly, a total of seven site inspections were conducted by Sergeant Jeffrey Meeks, Officer Charles Stevens and Director of Neighborhood Services, Armando Vergara. After the site inspections, it was determined that three of the bidders proposals did not meet the RFP requirements. (Please see the report prepared by Sgt. Jeffrey Meeks, attached hereto as Towing Contract Request for Proposal; Site Visits). The four remaining proposals that meet the RFP requirements, in alphabetical order are: • Angelo's Towing, 1177 South 26th Street, San Diego, CA., 92113 • Cortes Towing, 919 Hollister St, San Diego, CA., 92154 • Road One Towing, 3821 Calle Fortunada, Suite A, San Diego, CA., 92123 • Tony's Auto Service, 305 East St, Chula Vista, CA., 91910 It has been determined that these four (4) tow contractors meet and/or exceed the RFP requirements and are suited to provide the required level of service the City 2 expects. Pursuant to the RFP, the objective is to select two (2) tow contractors to be placed on a rotational basis for the new tow contract period beginning on October 1, 2016 through September 30, 2018. The proposed rates received from the remaining four (4) tow contractors differed from one another. (Please see attached Tow Rates Chart prepared by Purchasing Buyer Debra Lunt, attached hereto). Based on the proposed rates proposed by the two recommended tow operators, the Police Department has established consistent tow rates. Below is a brief analysis of the four contractors (in alphabetic order) that meet and/or exceed the RFP requirements Additional details relied upon by the working group are provided in Police Sergeant Jeffrey Meek's attached report titled "Towing Contract Request for Proposal (RFP); Site Visits." A. Angelo's Towing Advantages • Met RFP requirements • Located close to National City (within 4 miles) • CHP certified trucks — all sizes required in REP, high quality equipment. o The fleet of trucks are new and equipped with advanced technology, such as GPS, to assist with faster response times on calls for service o All Angelo's tow trucks are also equipped with a notebook style computer which receives calls for service, the GPS application will direct the drivers where to respond • Business office/dispatch staffed 24/7 • The communication center is state of the art with numerous large screen high definition televisions which monitor all activity on all of the tow yards • Large, paved storage yard, alarmed, video surveillance, well lit • Tow contract with City of Coronado, CHP, San Diego Police Department, San Diego Sheriff's Department, and AAA • Largest AAA provider in area • Close to public transportation • All Positive references • Better Business Bureau Rating: A+ Factors to Consider • No prior experience as a National City tow provider • No existing secure evidence storage facility; one would have to be constructed, which the owner said he would do (a secure evidence storage facility was not required at the time of proposal but is required as a condition of final award to any selected contractor) 3 • No current process in place to collect fees due the City; the contractor would have to create an administrative process and train employees B. Cortes Towing Advantages • Met RFP requirements • Long history of municipal tow service • CHP certified trucks — all sizes required in RFP, quality equipment (Trucks appear to be well maintained and in good repair) • Business office/dispatch staffed 24/7 • Large storage lot (35,000 square feet - large enough to meet all City needs), alarmed, video surveillance, well lit • Has a secure storage area for evidentiary vehicles • Tow contract with San Diego Sheriff's Department, San Diego Police Department, and AAA • Close to public transportation • Positive references • Better Business Bureau Rating: B- Factors to Consider • No prior experience as a National City tow provider • Distance: this tow yard is one of the furthest from City Hall at 7.3 miles; with traffic, this could be problematic for response times as well as for citizens to pick up their cars • There is a U Haul rental center also operated on the property which could be problematic with security if the general public can access the lot. Twice the secondary gate was seen open. Once during the initial visit, then again at a later time when I followed up on the site • No current process in place to collect fees due the City; the contractor would have to create an administrative process and train employees C. Road One Advantages • Met RFP requirements • Located close to National City (3.2 miles) • Road One is the City's current tow contractor and there have been no issues with response times. • Past National City tow contractor (1989-2006); provided good service to the City other than response time concerns at that time • Long history of municipal tow service 4 • CHP certified trucks — all sizes required in RFP, high quality equipment, largest fleet o The fleet of trucks is new and equipped with the advanced technology such as GPS to assist with faster response times on calls for service o Each driver is issued a smart phone with an application that receives the call for service, then the driver can mark his arrival time and when they are in tow o The application also allows the driver to upload all vehicle information into the Road One tow system automatically • Main business office/dispatch staffed 24/7 • Large storage lot (large enough to meet all City needs), alarmed, video surveillance, well lit • Has a secure storage area for evidentiary vehicles • Has process in place to collect fees due to the City • Tow contract with San Diego Police Department, Chula Vista Police Department, National City Police Department, Escondido Police Department, La Mesa Police Department, San Diego Sheriff's Department and several other law enforcement agencies • Close to public transportation • Positive references • Better Business Bureau Rating: A Factors to Consider • Storage lot used for City will only be staffed during business hours. For after-hours release, a customer must phone the dispatch center and then they will immediately send an employee to the storage lot to assist customer; thus there is waiting time D. Tony's Auto Service Advantages • Met RFP requirements • Located close to National City (3.8 miles) • CHP certified trucks — all sizes required in RFP, quality equipment (all trucks are new, under four years old, equipped with notebook computers containing GPS technology to assist with faster response times.) • Alarmed, well -lit storage lot with video surveillance • Has a secure storage area for evidentiary vehicles • Tow contract with the Chula Vista Police Department, CHP, US Border Patrol and AAA • Close to public transportation 5 • Positive references Factors to Consider • No prior experience as a National City tow provider • No current process in place to collect fees due to the City; the contractor would have to create an administrative process and train employees • Storage lot has several large buildings within the secured area which takes away overall size of the lot. Actual storage area is very limited. May have difficulty storing all of NCPD's tows, especially if a high tow volume operation such as a DUI/DL checkpoint is conducted • Better Business Bureau Rating: D- Staff Recommendation After reviewing all responses to the RFP and conducting the site inspections, the following are staff's recommendations for Council consideration. Consistent with the objective of the City Council approved RFP, the Police Department recommends the City and enter into contracts with two (2) towing and impound contractors. Based on prior experience, it is more efficient to manage and administer two tow contractors in terms of scheduling, preparing two monthly reports of each, and tracking all contract obligations and requirements. Having completed a comprehensive RFP and evaluation process, with consideration of overall best value to the City and the community, staff recommends awarding and entering into tow contracts with the following: RoadOne Towing (RoadOne West, Inc.). Angelo's Towing Based on the terms and conditions set forth in the contracts, attached. 6 SUMMARY OF SCORES FOR VENDORS ROAD ONE ANGELOS TONYS AUTO CORTES Dispatch Center 3 3 3 2 Communication 3 3 2 2 Equipment 3 3 3 3 Distance 3 3 3 1 Public Transportation 2 3 2 3 Lot Size 3 2 2 2 Personnel 3 3 2 3 Security 3 3 3 2 Evidence Storage 3 1 2 3 Total 26 24 22 21 1= Below Standard 2= Standard 3= Above Standard NATIONAL CITY POLICE DEPARTMENT MEMORANDUM DATE: July 20, 2016 TO: Tow Contract Working Group FROM: Jeffrey Meeks, Tow Contract Committee Member SUBJECT: Towing & Impound Contract Request for Proposal (RFP); Site Visits Request for Proposal ("RFP") #GS1516-6 was issued to establish a new Towing and Impound contract for the City of National City. The RFP's were mailed to vendors, and advertised in the San Diego Union Tribune and the Star News. The completed RFP's were due on June 21st, 2016. The City received seven (7) responses. Upon initial review of all the proposals by the Tow Contract Working Group it was decided to visit all seven sites. The seven sites were visited on July 12'a and 131 in the following order; • ASAP Towing., 1885 Nirvana St, Chula Vista • Quality Towing, 270 Trousdale St., Chula Vista • Rescue Towing, 1640 Logan Ave, San Diego • Angelo's Towing, 1177 S. 26th Street, San Diego • Cortes Towing 919 Hollister St., San Diego • Tony's Auto Service and Towing, 305 E St., Chula Vista • RoadOne Towing, 3333 National Ave, San Diego Site visits were conducted on all seven tow contractors by Armando Vergara (Director of Neighborhood Services), Officer Charles Stevens and myself. At each location there was a single 'Tow RFP Site Visit' foul completed. All three of us concurred with the findings at each site and one form was completed jointly for each site. As stated in the RFP, the site visits were conducted without prior notice in order to view the tow contractor in their normal everyday business setting. The site visits were conducted over a two day period on Tuesday, July 12, 2016, and Wednesday, July 13, 2016. The checklists are attached to this memorandum. During each of the inspections I requested copies of the CHP 243E forms as well as photo copies of the drivers licenses for those who will service the city. I requested each vendor provide the copies as soon as possible, but no later than Thursday July 14, 2016. All vendors complied in a timely manner except for Quality Towing. Quality Towing 1 emailed the information on Friday, July 15, 2016. Quality Towing then delivered a package containing the information on Monday July 18, 2016. Officer Stevens inspected all forms provided by each vendor. These forms included photo copies of the driver's license for all drivers who will be servicing the City of National City and CHP 243E forms (Tow Truck Inspection Forms) of the trucks that will be servicing the city. Officer Stevens verified the forms were current and filled out completely. Officer Stevens also inspected the copy of the driver's license to confirm the validity. During the site visits Director Vergara, Officer Stevens and I looked for the following items at the lot; • Distance from City Hall • Lot Size (Over 10,000 square feet) • Nearby Public Transportation • How the lot was enclosed i.e., fenced or solid wall etc. • Lockable Gates • Alarmed • Security Cameras • Sufficient Lighting • Drainage • Secured Evidence Storage • Paved Examination Area RESULTS OF SITE VISITS ASAP Towing (visited 7-11-16 @ 09:20 am) Employee present — Not identified ASAP Towing has a current business license for their jurisdiction. Their business office/storage lot is located at 1885 Nirvana St in Chula Vista which is either 10.2 miles or 9.3 miles from City Hall depending on the route taken. According to Google maps the travel time is 15 minute or 18 minutes respectably. That is an estimate with no traffic. This raises a concern about whether they can timely respond to calls, due to the distance from National City. Their business office is staffed 24 hours a day. All incoming phone calls are answered by office staff during business hours. Business hours are posted as 8 AM to 5 PM. The office staff is available 24/7 for after-hours vehicle releases, through contact with the answering service. The current fee schedule is posted at the business, they accept cash and major credit cards, and have cash on hand for change. An inspection of invoices verified that customer invoices are itemized with all charges. 2 ASAP Towing currently services the following agencies; the El Cajon Police Department, CHP and AAA. The employee did not know if they have a system in place for reconciliations. ASAP trucks are CHP certified. The business has standard duty, medium duty wheel, and heavy duty lift trucks, a standard/medium duty rollback truck and also a sub -garage truck. All their trucks are equipped within RFP requirements. The large truck was not on site for inspection, so it was not seen. ASAP Towing's storage lot is located in Chula Vista, but there is no nearby public transportation. The closest bus stop is located at Brandywine Ave, which is .8 miles from the bidder's location. I determined it would take a person over an hour on public transportation from National City before having to walk the last .8 miles just to reach the yard. On the lot there were only a few cars, which I found odd because other tow yards have numerous cars on their lots in a variety of condition. This led me to believe this lot was not the primary lot of ASAP and most likely an overflow lot. I have also seen a larger lot with numerous ASAP tow trucks parked in the El Cajon area on Marshall Ave. The yard size is listed as 40,000 square feet. My visual estimate of the lot size agrees with this estimate. The storage yard is enclosed by a corrugated metal solid fence and a locked gate. The lot does not contain a secured area for evidentiary vehicles. The lot does not have an alarm system. The RFP requires an alarm and intrusion sensors that provide immediate notification capabilities at all times or similar devices or security measures. (pg. 14, Section III. D. of the RFP). Conclusion: ASAP Towing does not meet all RFP requirements. The storage lot does not have an alarm system, which is required by the RFP. Quality Towing (visited 7-12-16 @ 09:49 am) Employee present — Adrian Jimenez Quality Towing has a current business license for their jurisdiction Their business office/storage lot is located at 270 Trousdale St in Chula Vista which is 3.5 miles from City Hall. Their business office is staffed from 8 AM to 5 PM. The sign outside also indicates business hours are 8 AM to 5 PM. All incoming phone calls are answered by office staff during business hours. The office staff is available 24/7 for after-hours vehicle releases. The current fee schedule is posted at the business, they accept cash and major credit cards, and have cash on hand for change. An inspection of invoices verified that customer invoices are itemized with all charges. 3 Quality Towing currently services the following agencies: the CHP. The employee did not know if they have a system in place for reconciliations. It is unknown if Quality trucks are CHP certified. The proposal sent in by Quality Towing had the truck information, however the sheets were blank. The business says it has standard duty, medium duty wheel, and heavy duty lift trucks and standard/medium duty rollback trucks. There were no trucks at the lot when we arrived on site. Quality Towing's storage lot is located in Chula Vista and there is nearby public transportation. On the lot there were only a few cars and several motorhomes, which I found odd since other tow yards have numerous cars on the lot in a variety of conditions. This led me to believe this lot was not the primary lot of Quality Towing and most likely an overflow lot. The yard size is listed as 33,000 square feet and my visual estimate of the lot size agrees with this estimate. The storage yard is enclosed by a solid wall on one side and chain link fence on three sides with razor wire on the top and a locked gate. The lot does not have an alarm system. The RFP requires an alarm and intrusion sensors that provide immediate notification capabilities at all times or similar devices or security measures. (pg. 14, Section III. D. of the RFP). The storage lot does have a paved vehicle examination area. The lighting is the older style gas lighting and it was my opinion looked inadequate for the area. Conclusion: Quality Towing does not meet all RFP requirements. The storage lot does not have an alarm system, which is required by the RFP. Rescue Towing (visited 7-12-16 @ 11:30 am) Employee present — Chris Rescue Towing has a current business license in their current jurisdiction. Their business office/storage lot is located at 1640 Logan Ave, San Diego which is approximately 3.8 miles from the City Hall. Their business office is staffed 24 hours a day, 7 days a week. Their business hours are 8:00 am to 5:00 pm. All incoming phone calls are answered by office staff. The office staff is available 24/7 for after-hours vehicle releases. The current fee schedule is posted at the business, they accept cash and major credit cards, and have cash on hand for change. An inspection of invoices verified that customer invoices are itemi7F d with all charges. 4 Rescue Towing currently tows for the CHP, the US Marshal's Service and Ace Parking. They also listed the San Diego Sheriff's Office and San Diego Harbor Police, however we were not able to verify this information. According to the RFP Attachment B the bidding contractor was required to provide 5 references where work of a similar size and nature was performed. Rescue Towing failed to provide information for two of its references. NCPD could not verify Rescue Towing actually contracted with these agencies. Rescue Towing does not currently have a system in place for reconciliation for National City. Rescue Towing's truck fleet meets most of the RFP requirements. All trucks are CHP certified. The business has standard duty, medium duty, and heavy duty wheel lift trucks, standard/medium duty rollback trucks, and a heavy duty truck, however the heavy duty truck was not on site and not able to be inspected. The business also has a tow truck capable of sub -garage towing and an off road capable vehicle. All trucks are equipped within RFP requirements. Rescue Towing's storage lot is located in San Diego and close to public transportation. The storage lot has a paved surface and appears to be over 10,000. My visual estimate of the lot size agrees with this estimate. The storage yard is enclosed by solid chain link with mesh fence, a solid wall and a locked gate. The lot is not alarmed, but is monitored by several cameras that record. The RFP requires and alarm and intrusion sensors that provide immediate notification capabilities at all times or similar devices or security measures. (pg. 14, Section III. D. of the RFP). The lot is well lit with pole mounted lights. Rescue Towing has another storage location in close proximity to National City (281 Broadway, Chula Vista) that has an enclosed, secured storage area for evidentiary vehicles, however there is not one at the main site. It has a paved vehicle examination area on the main lot. Conclusion: Rescue Towing does not meet all RFP requirements. The storage lot does not have an alarm system, which is required by the RFP. Angelo's Towing (visited 7-12-16 @ 10:15 am) Employee present — Nash Habib Angelo's Towing has a current National City business license. Their business office/storage lot is located at 1177 S. 26th Street in San Diego which is approximately 3.0 miles from the City Hall. Their business office is staffed 24 hours a day/7 days a week. During the business hours of 6:00 am to 6:00 pm, there are three office employees present; from 10:00 pm to 6:00 am the staff consists of three dispatchers. All incoming phone calls are answered by office staff. The office staff is available 24/7 for after-hours vehicle releases. The current fee schedule is posted at the business, they accept cash and 5 major credit cards, and have cash on hand for change. An inspection of invoices verified that customer invoices are itemized with all charges. Angelo's Towing currently tows for the CHP and the Coronado Police Department. They do not have a current system in place for reconciliations as they do not collect any fees for either agency. They are a large Automobile Club ("AAA") provider with over a thousand AAA calls for service each month. Nash Habib states they have the ability to create a system for municipal tow reconciliations. Angelo's Towing's truck fleet meets the RFP requirements. All trucks are CHP certified. The business has standard duty, medium duty, and heavy duty wheel lift trucks, standard/medium duty rollback trucks, and a heavy duty landau truck. The business also has a tow truck capable of sub -garage towing and an off road capable vehicle. All trucks are equipped within RFP requirements. Angelo's Towing's storage lot is located in San Diego and close to public transportation. The storage lot is paved and per Nash Habib, is approximately 20,000 square feet including the office building. My visual estimate of the lot size agrees with this estimate. The storage yard is enclosed by solid fence and wall with a locked gate. The lot is alarmed and monitored by several high definition cameras that record. The lot is well lit with pole and building mounted lights. The storage lot does not have a secured storage area for evidentiary vehicles. It has a paved vehicle examination area. Habib said he would build a secure area for evidence storage if awarded the contract. Conclusion: Angelo's Towing and Storage meets all RFP requirements. Cortes Towing Enterprises, Inc. (visited 7-13-16 @ 1:14 pm) Employees present — Juan Cortes and Johnny Cortes Cortes Towing has a current National City business license. Their business office/storage lot is located at 919 Hollister Street in San Diego which is approximately 7.2 miles from City Hall. According to Google maps this a 13 minute drive without traffic. This is an area of concern for me as the response time is 20 minutes from time of call. If there is any amount of traffic in either direction the response time will be in jeopardy and with San Diego freeways being already congested I believe this will be a factor. Johnny Cortes told me he would station a couple trucks in the vicinity of National City during their tow rotation, but I am concerned that their additional responsibilities to San Diego PD, CHP as well as AAA would affect their ability to timely respond. Cortes Towing is located in the southern portion of the county and in close proximity to the other cities they service such as SDPD (Southern Division) and SDSO (Imperial Beach Station). This is not the case for National City, where it is 7.2 Miles to Cortes Towing. 6 Imperial Beach City Hall and their Sheriff's Station is 3 miles from Cortes Towing and SDPD's Southern Division is .7 miles from Cortes Towing. Cortes Towing's proximity to those agencies allows for quick response times. Cortes Towing's distance from National City, however, raises concerns over whether Cortes Towing can timely respond to the City. The business hours are listed as 8:00 am to 5:00 pm, there were several office employees and one dispatcher present All incoming phone calls are answered by office staff. The office staff is available 24/7 for after-hours vehicle releases. The current fee schedule is posted at the business, they accept cash and major creditcards, and have cash on hand for change. An inspection of invoices verified that customer invoices are itemized with all charges. Cortes Towing currently tows for the CHP and the San Diego Police Department. They have a system in place for reconciliations with SDPD and believe they can create a reconciliation system for National City with minimal effort. They are a large AAA provider with numerous AAA calls for service each month. Cortes Towing's truck fleet does meet the RFP requirements. Their trucks are CHP certified and the business has standard duty and medium duty wheel lift trucks and standard/medium duty rollback trucks. Their trucks are equipped within RFP requirements. They now have a heavy duty tow truck. They also now have a running vehicle capable of off -road towing. The business showed me a tow truck capable of sub - garage towing. Cortes Towing's storage lot is located in San Diego and close to public transportation. The storage lot is paved and is approximately 35,000 square feet. My visual estimate of the lot size agrees with this estimate. The storage yard is enclosed by solid chain link with mesh fence with a double, locked gate. The lot is alarmed and monitored by several cameras that record. However, the fence on the east side of the property seemed to sit lower than other sides which could compromise the lot, as it makes it easier for someone to jump the fence. The lot is well lit with pole and building mounted lights. The storage lot has an enclosed, secured storage area for evidentiary vehicles. It has a paved vehicle examination area. It should be noted there is also a U Haul rental business being operated in the same yard as the tow yard. Upon our inspection the front gate was not locked and the secondary gate was completely open. This raises security concerns. Conclusion: Cortes Towing meets all RFP requirements. Tone's Auto Service (visited 7-13-16 @ 1:41 pm) Employee present — Santar 7 Tony's Auto Service has a current business license in their jurisdiction. Their business office/storage lot is located at 305 E St., Chula Vista which is approximately 3.2 miles from the city hall. The contractor states the business office is staffed Monday — Friday, 8:00 am to 6:00 pm (the posted hours state 8:00 am to 5:00 pm). The current fee schedule is posted at the business. They accept cash and major credit cards, and have cash on hand for change. An inspection of invoices verified that customer invoices are itemized with all charges. Tony's Auto Service does not have a system in place to post reconciliations for other municipalities. They have a system to collect for AAA towing. Tony's Auto Service truck fleet meets the RFP requirements. All trucks are CHP certified. The business has standard duty, medium duty, and heavy duty wheel lift trucks, standard/medium duty rollback trucks, and a heavy duty truck. The business also has a tow truck capable of sub -garage towing and an off road capable vehicle. All trucks are equipped within RFP requirements. Tony's Auto Service storage lot is located in Chula Vista and close to public transportation. The storage lot has a paved surface and is listed as of an acre or 32,670 feet. My visual estimation concurs with this size. The storage yard is enclosed by solid wall and barb wire with a locked gate. The lot is alarmed. The lot has HD surveillance cameras, with large LCD TV's for monitoring. The lot appears to be well lit. The storage lot has an indoor storage area for evidentiary vehicles and has a paved vehicle examination area. Conclusion: Tony's Auto Service meets all RFP requirements. RoadOne Towing (visited 7-13-16 @ 2:15 pm) Employee present —Pamela Lent RoadOne Towing has a current National City business license. Their business office/storage lot is located at 3333 National Avenue in San Diego which is approximately 3.2 miles from the City Hall. This business office is staffed Monday — Friday, 8:00 am to 6:00 pm. There is also a sign indicating the business hours are 8AM- 5PM, except for NCPD. The hours for NCPD are 8AM to 6 PM. After hours, phone calls are routed to the main office/dispatchers and answered by staff. If an after-hours release is requested by a customer, the dispatcher would immediately send a RoadOne employee to the storage lot to assist the customer. All incoming phone calls are answered by RoadOne staff. The current fee schedule is posted at the business, they accept cash and major credit cards, and have cash on hand for change. An inspection of invoices verified that customer invoices are itemized with all charges. 8 RoadOne Tow tows for several law enforcement agencies. RoadOne Towing has a system in place to post reconciliations for other jurisdictions. They currently have a system in place for National City. RoadOne Towing's truck fleet meets the RFP requirements. All trucks are CHI' certified. RoadOne Towing provided current CHP inspection forms (CHP 243B). These forms were verified by an officer in the Traffic Unit. The business has standard duty, medium duty, and heavy duty wheel lift trucks, standard/medium duty rollback trucks, and a heavy duty truck. The business also has tow trucks capable of sub -garage towing and off road capable vehicles. All trucks are equipped within RFP requirements. RoadOne has the largest fleet of trucks of all the RFP proposals. According to Brad Ramsey, all trucks have a Tele-track GPS system allowing RoadOne dispatch to know the location of all trucks and dispatch the closest truck for a shortened response time. RoadOne Towing's storage lot is located in San Diego and close to public transportation. The storage lot is composed of a gravel type surface with partial paving and is approximately 150,000 square feet. My visual estimate of the lot size agrees with this estimate. The storage yard is enclosed by solid chain link fence reinforced with rebar and barb wire with a locked gate. The lot is alarmed and monitored by several cameras equipped with motion sensors, that record. The lot is well lit with pole and building mounted lights. The storage lot has an indoor secured storage area for evidentiary vehicles and has a paved vehicle examination area. Conclusion: RoadOne Towing meets all RFP requirements. SUMMARY OF SITE VISITS Upon completion of the site visits, the results of the site visits were presented to the tow contract working group. As a result of the site inspections, it was determined that three of the proposals did not meet the RFP requirements. The following three did not meet RFP requirements; • ASAP Towing, 1885 Nirvana Ave, Chula Vista, did not meet RFP requirements due to not having an alarm system in place. • Quality Towing, 270 Trousdale St., uvula Vista, did not meet RFP requirements due to not having an alarm system in place. • Rescue Towing, 1640 Logan Ave, San Diego, did not meet RFP requirements due to not having an alarm system in place. The following four tow contractors were found to have met the RFP requirements: • Road One Towing (A to Z Enterprises, Inc.), 3821 Calle Fortunada, Suite A, met all RFP Requirements and did have a secured evidence Storage area. • Angelo's Towing, 1177 S. 26th Street, San Diego, met all RFP requirements, but did not have a secured evidence area. 9 • Tony's Auto Center, 305 E St. Chula Vista. met all REP requirements and did have a secured evidence area. a Cortes Towing, 919 Hollister St . San Diego, met all RFP requirements anddid have a secured evidence area. Jeffrey Meeks '47/1/Z___ l0 COMMENTS: PROSPECTIVE CONTRACTOR: TOW RFP SITE VISIT 0,07i-m BUSINESS LICENSE Current in jurisdiction 24 HOUR PHONE CONTACT > Pager / cell / office staff / answering service 24 HOUR OFFICE STAFF FOR RELEASE > Office at yard (Open minimally 0800-1800) U rr.✓ e?-- 5 �ttrw` • Access to vehicle by _R/0 24 hours sy FEE SCHEDULE POSTED IN OFFICE ACCEPT CREDIT CARD AND CASH jo Cash on hand for change '54. PROCEDURE IN PLACE TO POST RECONCILIATION YES / NO SL INVOICES ITEMIZED WITH ALL CHARGES TOW TRUCK REQUIREMENTS > Rollback -i Basic = YES / NO Medium = YES / NO Heavy = YES / NO 'I a S c Wheel Lift - Basic = NO Medium / NO Heavy = YES / NO 4r / jo r t- ▪ D One sub -garage vehicle NO A Off -road Capable Truck / NO TRUCK EQUIPMENT A Two Way Radio ." 8000 lbs capacity Dollies on each vehicle > Completed CHP Inspection Certificate for each vehicle (working within NC) signed and dated prior to June 215L, 2016 LOT REQUIREMENTS V A Within 10 miles of City Hail (Appx Distance = A >10,000 sq ft lot (Appx sq footage = )e' A Public transit nearby YES 0 A Enclosed -3 Solid Fence ESeiror Wall YES /0 (Within 8 ft? / NO) -I, A Lockable G. - NO ��....�� A Alarmed / NO Security Cameras = NO > Sufficient Lig ting A Drainage A Secured Evidence Storage 3 ,c c-v.c+ 3 -cs-s A- Paved Examination Area / A Samples of drivers licenses for employees who will be working in NC. Conduct survey of 10 employees or 10% of employees, whichever is greater. �. / L�/ r✓ Cla t-r- 5 ?t om../ ..?>a .�.✓t cr DATE/TIME: i CITY OF NATIONAL CITY TOW RFP SITE VISIT �f PROSPECTIVE CONTRACTOR: 1a.� / Lf ( DATE/TIME:1'4,r-" I )s BUSINESS LICENSE ➢ Current in jurisdiction .,L. 24 HOUR PHONE CONTACT 2A, t4"-&-- 1 $ "4-- 'ub ➢ Pager / cell / office staff / answering service 24 HOUR OFFICE STAFF FOR RELEASE ➢ Office at yard (Open minimally 0800-1800) > Access to vehicle by R/O 24 hours FEE SCHEDULE POSTED IN OFFICE ACCEPT CREDIT CARD AND CASH > Cash on hand for change PROCEDURE IN PLACE TO POST RECONCILIATION F / NO INVOICES ITEMIZED WITH ALL CHARGES TOW TRUCK REQUIREMENTS > Rollback -> Basic = Y / NO Medium = YES / NO Heavy/ NO > Wheel Lift -) Basic -10$ / NO Medium/ NO Heavy = YES / NO > One sub -garage vehicle YES / NO > Off -road Capable Truck YES / NO TRUCK EQUIPMENT > Two Way Radio ➢ 8000 lbs capacity > Dollies on each vehicle > Completed CHP Inspection Certificate for each vehicle (working within NC) signed and dated prior to June 21", 2016 LOT REQUIREMENTS Within 10 miles of City Hall >10,000 sq it lot (Appx s Public transit nearby L?7 Enclosed --> Solid Fence Lockable Gate Y@/ NO Alarmed = ' 0 Sufficient Lighting ➢ Drainage ➢ , Secured Evidence Storage > Paved Examination Are (Apex Distance = footage = NO a/ NO or Wall ei NO (Within 8 ft? YES / NO) Security Cameras =t ( NO a > Samples of drivers licenses for employees who will be working in NC. Conduct survey of 10 employees or 10% of employees, whichever is greater. COMMENTS: J;k1.)141f 7 s 4T z Sta.") ''" OF NATIONAL CITY TOW RFP SITE VISIT PROSPECTIVE CONTRACTOR: �/V DATE/TIME. <' USINESS LICENSE > Current in jurisdiction 24 HOUR PHONE CONTACT > Pager/ cell / office staff/ answering service 24 HOUR OFFICE STAFF FOR RELEASE y Office at yard (Open minimally 0800-1800) > Access to vehicle by R/O 24 hours FEE SCHEDULE POSTED IN OFFICE ACCEPT CREDIT CARD AND CASH Cash on hand for change PROCEDURE IN PLACE TO POST RECONCILIATION 'f / NO INVOICES ITEMIZED WITH ALL CHARGES TOW TRUCK REQUIREMENTS Rollback -3 Basic -OS �// NO Mediumz i-EA'/ NO Heavy = Q/ NO > Wheel Lift Basic =�S / NO Medium =315 / NO Heavy =+ci S / NO > One sub -garage vehicle NO/ NO > Off -road Capable -Truck NO TRUCK EQUIPMENT > Two. Way Radio > 8000 Ibs capacity > Dollies on each vehicle ➢ Completed CHP Inspection Certificate for each vehicle (working within NC) signed and dated prior to June 213`, 2016 LOT REQUIREMENTS ➢ Within 10 miles of City Hail {Appx Distance = > >10,000 sq ft lot (Appx sq footage = > Public transit nearby YES ./ NO ➢ Enclosed - Solid Fence'!/ NO or Wall YES / CO (Within 8 ft? `4 / NO) > Lockable Gate / NO ➢ Alarmed = ui' 0 Security Cameras = NO > Sufficient Lighting > Drainage > Secured Evidence Storage ➢ Paved Examination Area > Samples of drivers licenses for employees who will be working in NC. Conduct survey of 10 employees or 10% of employees, whichever is greater. COMMENTS: PAVA/ L,,.,ik " t' /45&-ieVivesKeTOW RFP SITE VISIT CITY OF NATIONAL CITY PROSPECTIVE CONTRACTOR: 4_5.4 /' DATE/TIME: 1 11 /6 4f16 BUSINESS LICENSE > Current in jurisdiction 24 HOUR PHONE CONTACT V ➢ Pager / cell / office staff / answering service 2`{ ytyj_ 24 HOUR OFFICE STAFF FOR RELEASE D Office at yard (Open minimally 0800-1800) ` ' s/ 6,) ,� f 5--- ➢ Access to vehicle by R/O 24 hours ,/ FEE SCHEDULE POSTED IN OFFICE v."-- ACCEPT CREDIT CARD AND CASH ✓ ➢ Cash on hand for change , PROCEDURE IN PLACE TO POST RECONCILIATION ei/ NO INVOICES ITEMIZED WITH ALL CHARGES Y TOW TRUCK REQUIREMENTS > Rollback 4 Basic = / NO Medium =%; / NO Heavy =ist/ NO ➢ Wheel Uft 4 Basic = / NO Medium = / NO Heavy =e6 / NO ➢ One sub -garage vehicl�/ NO > Off -road Capable Truck / NO TRUCK EQUIPMENT > Two Way Radio pp > 8000 lbs capacity S > Dollies on each vehicle y S > Completed CHP Inspectio Certificate for each vehicle (working within NC) signed and dated prior to June 211t, 2016 LOT REQUIREMENTS ➢ Within 10 miles of City Hall (APpx Distance = q•Z • ) > >10,000 sq ft lot (Appx sq footage = A ,,t,.) ) ➢ Public transit nearby YES / NO ➢ Enclosed 4 Soli enc / NO or Wall YES /& (Within 8 ft? 1/ NO) > Lockable Gate YE / NO ➢ Alarmed = YES /110) Security Cameras =CP NO > Sufficient Lighting t,' > Drainage f- ➢ Secured Evidence Storage/0o r SEe, 0 ➢ Paved Examination Area ✓ > Samples of drivers licenses for employees who will be working in NC. Conduct survey of 10 employees or 10% of employees, whichever is greater. COMMENTS: 7,q krtifts7 G S (` /l(v4/itJa4 64,tt5 A) Go! 6Tlf , CITY OF NATIONAL CITY TOW RFP SITE VISIT PROSPECTIVE CONTRACTOR: Qc/#4t1( E: DATE/TIM('! 1 L ociyci BUSINESS LICENSE / ➢ Current in Jurisdiction 24 HOUR PHONE CONTACT D Pager / cell / office staff / answering service 24 HOUR OFFICE STAFF FOR RELEASE X 9 Office at yard (Open minimally 0800-1800) sf4,14 $AIJs $- �( ➢ Access to vehicle by R/O 24 hours FEE SCHEDULE POSTED IN OFFICE ACCEPT CREDIT CARD AND CASH ➢ Cash on hand for change PROCEDURE IN PLACE TO POST RECONCILIATION YES /�O QP ej S� � Dt ,dr- t t INVOtCES4FTEMIZED WITH ALL CHARGES TOW TR1JCK REQUIREMENTS NO Dn/ S < r D Rollback 4 Basic = YES / NO Medium = YES/ NO Heavy = YES / NO D Wheel Lift 4 Basic = YES / NO Medium = YES / NO Heavy = YES / NO D One sub-garage•vehicle YES/ NO ➢ Off -road Capable Truck YES / NO TRUCK EQUIPMENT ➢ Two Way Radio ➢ 8000 lbs capacity ➢ Dollies on each vehicle O i' ➢ Completed CHP Inspection Certificate for each vehicle (working within NC) signed and dated prior to June 21n, 2016 LOT REQUIREMENTS D Within 10 miles of City Hall (Appx Distance = ➢ >10,000 sq ft lot (Appx sq footage = ) D Public transit nearby YES / NO X D Enclosed -i Solid Fence NO or Wallar/ NO (Within 8 ft? '?' NO) 9 Lockable Gate E ' NO D Alarmed = YES Security Cameras / NO ''j t 'n,/ D > Sufficient Lighting po,,, . L g G,, ,t '-'., / ) •. ➢ Drainage ➢ Secured Evidence Storage /JoNE $. D Paved Examination Area ➢ Samples of drivers licenses for employees who will be working in NC. Conduct survey of 10 employees or 10% of employees, whichever Is greater. COMMENTS: A04 f' r j.7- S (lac NCPD CITY OF NATIONAL CITY TOW RFP SITE VISIT PROSPECTIVE CONTRACTOR: F-SG Y BUSINESS LICENSE > Current in jurisdiction >4 24 HOUR PHONE CONTACT > Pager / cell / office staff / answering service 7C 24 HOUR OFFICE STAFF FOR RELEASE D Office at yard (Open minimally 0800-1800) D Access to vehicle by R/0 24 hours FEE SCHEDULE POSTED IN OFFICE ACCEPT CREDIT CARD AND CASH ➢ Cash on hand for change PROCEDURE IN PLACE TO POST RECONCILIATION 1 IL INVOICES ITEMIZED WITH ALL CHARGES TOW TRUCK REQUIREMENTS V ➢ Rollback 4 Basic .= YES / NO Medium' NO Heavy. = O K ➢ Wheel Lift 4 Basic SO/ NO Medium / NO Heavy =et*/ NO ( �C ➢ One sub -garage vehicle YES / NO 'bL D Off -road Capable Truck YES / NO 2 TRUCK EQUIPMENT > Two Way Radio ➢ 8000 Ibs capacity > •Dollies on each vehicle > Completed CHP Inspection Certificate for each vehide (working within NC) signed and dated prior to June 215, 2016 LOT REQUIREMENTS ➢ Within 10 miles of City Hall (Appx Distance = ) ➢ >10,000 sq ft lot (Appx sq footage = V- > Public transit nearby YES / NO ? ➢ Enclosed 4 Solid Fence / NO or Wall YES /fib (Within 8 ft? kEZY NO) ➢ Lockable Gateef;j S ' NO ➢ Alarmed = YES /0 Security Cameras 4rti/ NO ➢ Sufficient Lighting X, ➢ Drainage > Secured Evidence Storage c,Jer p[ ➢ Paved Examination Area > Samples of drivers licenses for employees who will be working in NC. Conduct survey of 10 employees or 10% of employees, whichever Is greater. COMMENTS: jW— pt�['� �V`t-4 WE o�-o s C V a$( `3�,4,r)d4s . A A i DATE/T1 M E: .._e_r4jrcso.,,,404#.414. dt LC - 6r*r i L CITY TOW REP SITE VISIT PROSPECTIVE CONTRACTOR: AC•16--6-1..._e) 5' BUSINESS LICENSE 47442P- DATE/TIME: 7-1/1— 1— > Current in jurisdiction 24 HOUR PHONE CONTACT • Pager / cell / office staff / answering service 24 HOUR OFFICE STAFF FOR RELEASE > Office at yard (Open minimally 0800-1800) • Access to vehicle by R/O 24 hours FEE SCHEDULE POSTED IN OFFICE ACCEPT CREDIT CARD AND CASH > Cash on hand for change PROCEDURE IN PLACE TO POST RECONCILIATION g/ NO V INVOICES ITEMIZED WITH ALL CHARGES TOW TRUCK REQUIREMENTS > Rollback -i Basic = dNO Medium = da NO Heavy = / NO > Wheel Lift - Basic = J/ NO Medium S / NO Heavy E J NO One sub -garage vehicle di/ NO > Off -road Capable Truck/ NO TRUCK EQUIPMENT %( > Two Way Radio ➢ 8000 lbs capacity ➢ Dollies on each vehicle > Completed CHP Inspection Certificate for each vehicle (working within NC) signed and dated prior to June 21$t, 2016 LOT REQUIREMENTS Within 10 miles of City Hall (Appx Distance = > >10,000 sq ft lot (Appx sq footage = ) ➢ Public transit nearby YES NO D Enclosed 4 Solid Fence �/ NO or Wall1/ NO (Within 8 ft? fa/ NO) Lockable G YES / NO ➢ Alarmed I / NO Security Cameras ♦/ NO > Sufficient Lighting > Drainage ➢ Secured Evidence Storage pp )11,E ! G- "1-0 7 /,vtV ➢ Paved Examination Area » Samples of drivers licenses for employees who will be working in NC. Conduct survey of 10 employees or 10% of employees, whichever is greater. COMMENTS: Au q_zi dside Assistance i er S SS HOUR ovilNe Y\ON-ERI 8 am • 6 pm SAT&SUNDA;Y CLOSED Af1ER6H1SA1,SON&H0lllI CALL:619-702-8888