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HomeMy WebLinkAbout2019 CON Allstate Security Services - Security Guard Services for NC Public LibaryAGREEMENT BY AND BETWEEN THE CITY OF NATIONAL CITY AND ALLSTATE SECURITY SERVICES, INC THIS AGREEMENT is entered into on this 1st day of July, 2019, by and between the CITY OF NATIONAL CITY, a municipal corporation (the "CITY"), and ALLSTATE SECURITY SERVICES, INC, a California corporation (the "CONTRACTOR"). RECITALS WHEREAS, the CITY desires to employ a CONTRACTOR to provide security guard services at the National City Public Library during regular business hours. WHEREAS, the CITY has determined that the CONTRACTOR provides security guard service for the City of San Diego's libraries and is qualified by experience and ability to perform the services desired by the CITY, and the CONTRACTOR is willing to perform such services. NOW, THEREFORE, THE PARTIES HERETO DO MUTUALLY AGREE AS FOLLOWS: 1. ENGAGEMENT OF CONTRACTOR. The CITY agrees to engage the CONTRACTOR, and the CONTRACTOR agrees to perform the services set forth here in accordance with all terms and conditions contained herein. The CONTRACTOR represents that all services shall be performed directly by the CONTRACTOR or under direct supervision of the CONTRACTOR. 2. EFFECTIVE DATE AND LENGTH OF AGREEMENT. This Agreement will become effective on July 1, 2019. The duration of this Agreement is from July 1, 2019 through June 30, 2020. Completion dates or time durations for specific portions of the project are set forth in Exhibit "A". The City Manager, or designee, is authorized to extend this Agreement upon the same terms and conditions for four (4) additional one-year terms, corresponding with the CITY's fiscal year — July 1 to June 30. Any renewal of this Agremeent is contingent on a mutual agreement between the CITY and the CONTRACTOR. 3. SCOPE OF SERVICES. The CONTRACTOR will perform those library security guard services as set forth in the attached Exhibit "A". The CONTRACTOR shall be responsible for all research and reviews related to the work and shall not rely on personnel of the CITY for such services, except as authorized in advance by the CITY. The CONTRACTOR shall appear at meetings specified in Exhibit "A" to keep staff and City Council advised of the progress on the project. The CITY may unilaterally, or upon request from the CONTRACTOR, from time to time reduce or increase the Scope of Services to be performed by the CONTRACTO under this Agreement. Upon doing so, the CITY and the CONTRACTOR agree to meet in good faith and confer for the purpose of negotiating a corresponding reduction or increase in the compensation associated with said change in services. 4. PROJECT COORDINATION AND SUPERVISION. Minh Duong, City Librarian, hereby is designated as the Project Coordinator for the CITY and will monitor the progress and execution of this Agreement. The CONTRACTOR shall assign a single Project Director to provide supervision and have overall responsibility for the progress and execution of this Agreement for the CONTRACTOR. Joseph Faltas thereby is designated as the Project Director for the CONTRACTOR. 5. COMPENSATION AND PAYMENT. The compensation for the CONTRACTOR shall be based on monthly billings covering actual work performed. Billings shall include labor classifications, respective rates, hours worked and also materials, if any. The total cost for all work described in Exhibit "A" shall not exceed the schedule given in Exhibit "A" (the Base amount) without prior written authorization from the CITY. The compensation for the CONTRACTOR'S work shall not exceed $19.49 per hour. Monthly invoices will be processed for payment and remitted within thirty (30) days from receipt of invoice, provided that work is accomplished consistent with Exhibit "A", as determined by the CITY. The CONTRACTOR shall maintain all books, documents, papers, employee time sheets, accounting records, and other evidence pertaining to costs incurred, and shall make such materials available at its office at all reasonable times during the term of this Agreement and for three (3) years from the date of final payment under this Agreement, for inspection by the CITY, and for furnishing of copies to the CITY, if requested. 6. ACCEPTABILITY OF WORK. The CITY shall decide any and all questions which may arise as to the quality or acceptability of the services performed and the manner of performance, the acceptable completion of this Agreement, and the amount of compensation due. In the event the CONTRACTOR and the CITY cannot agree to the quality or acceptability of the work, the manner of performance and/or the compensation payable to the CONTRACTOR in this Agreement, the CITY or the CONTRACTOR shall give to the other written notice. Within ten (10) business days, the CONTRACTOR and the CITY shall each prepare a report which supports their position and file the same with the other party. The CITY shall, with reasonable diligence, determine the quality or acceptability of the work, the manner of performance and/or the compensation payable to the CONTRACTOR. 7. DISPOSITION AND OWNERSHIP OF DOCUMENTS. The Memoranda, Reports, Maps, Drawings, Plans, Specifications, and other documents prepared by the CONTRACTOR for this project, whether paper or electronic, shall: (1) be free from defects; (2) become the property of the CITY for use with respect to this project; and (3) shall be turned over to the CITY upon completion of the project, or any phase thereof, as contemplated by this Agreement. Contemporaneously with the transfer of documents, the CONTRACTOR hereby assigns to the CITY, and CONTRACTOR thereby expressly waives and disclaims any copyright in, and the right to reproduce, all written material, drawings, plans, specifications, or other work prepared under this Agreement, except upon the CITY'S prior authorization regarding reproduction, which authorization shall not be unreasonably withheld. The CONTRACTOR Standard Agreement Page 2 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc shall, upon request of the CITY, execute any further document(s) necessary to further effectuate this waiver and disclaimer. The CONTRACTOR agrees that the CITY may use, reuse, alter, reproduce, modify, assign, transfer, or in any other way, medium, or method utilize the CONTRACTOR'S written work product for the CITY'S purposes, and the CONTRACTOR expressly waives and disclaims any residual rights granted to it by Civil Code Sections 980 through 989 relating to intellectual property and artistic works. Any modification or reuse by the CITY of documents, drawings, or specifications prepared by the CONTRACTOR shall relieve the CONTRACTOR from liability under Section 14, but only with respect to the effect of the modification or reuse by the CITY, or for any liability to the CITY should the documents be used by the CITY for some project other than what was expressly agreed upon within the Scope of Services of this project, unless otherwise mutually agreed. 8. INDEPENDENT CONTRACTOR. Both parties hereto in the performance of this Agreement will be acting in an independent capacity and not as agents, employees, partners, or joint venturers with one another. Neither the CONTRACTOR nor the CONTRACTOR'S employees are employees of the CITY, and are not entitled to any of the rights, benefits, or privileges of `the CITY'S employees, including but not limited to retirement, medical, unemploy- ment, or workers' compensation insurance. This Agreement contemplates the personal services of the CONTRACTOR and the CONTRACTOR'S employees, and it is recognized by the parties that a substantial inducement to the CITY for entering into this Agreement was, and is, the professional reputation and competence of the CONTRACTOR and its employees. Neither this Agreement, nor any interest herein, may be assigned by the CONTRACTOR without the prior written consent of the CITY. Nothing herein contained is intended to prevent the CONTRACTOR from employing or hiring as many employees, or SUBCONTRACTORS, as the CONTRACTOR may deem necessary for the proper and efficient performance of this Agreement. All agreements by CONTRACTOR with its SUBCONTRACTOR(S) shall require the SUBCONTRACTOR(S) to adhere to the applicable terms of this Agreement. 9. CONTROL. Neither the CITY, nor its officers, agents, or employees shall have any control over the conduct of the CONTRACTOR or any of the CONTRACTOR' S employees, except as set forth in this Agreement. The CONTRACTOR, or the CONTRACTOR'S agents, servants, or employees are not in any manner agents, servants, or employees of the CITY. The CONTRACTOR and its agents, servants, and employees are wholly independent from the CITY and CONTRACTOR'S obligations to the CITY are solely prescribed by this Agreement. 10. COMPLIANCE WITH APPLICABLE LAW. The CONTRACTPR, in the performance of the services to be provided herein, shall comply with all applicable state and federal statutes and regulations, and all applicable ordinances, rules, and regulations of the City of National City, whether now in force or subsequently enacted. The CONTRACTOR and each of its SUBCONTRACTOR(S), shall obtain and maintain a current City of National City business license prior to and during performance of any work pursuant to this Agreement. Standard Agreement Page 3 of 11 City of National City and Revised May 2019 Allstate Security Services, Inn 11. LICENSES, PERMITS, ETC. The CONTRACTOR represents and covenants that it has all licenses, permits, qualifications, and approvals of whatever nature that are legally required to practice its profession. CONTRACTOR must promptly produce a copy of any such license, permit, or approval to CITY upon request. The CONTRACTOR represents and covenants that the CONTRACTOR shall, at its sole cost and expense, keep in effect at all times during the term of this Agreement, any license, permit, or approval which is legally required for the CONTRACTOR to practice its profession. 12. STANDARD OF CARE. A. The CONTRACTOR, in performing any services under this Agreement, shall perform in a manner consistent with that level of care and skill ordinarily exercised by members of the CONTRACTOR'S trade or profession currently practicing under similar conditions and in similar locations. The CONTRACTOR shall take all special precautions necessary to protect the CONTRACTOR'S employees and members of the public from risk of harm arising out of the nature of the work and/or the conditions of the work site. B. Unless disclosed in writing prior to the date of this Agreement, the CONTRACTOR warrants to the CITY that it is not now, nor has it for the five (5) years preceding, been debarred by a governmental agency or involved in debarment, arbitration or litigation proceedings concerning the CONTRACTOR'S professional performance or the furnishing of'materials or services relating thereto. C. The CONTRACTOR is responsible for identifying any unique products, treatments, processes or materials whose availability is critical to the success of the project the CONTRACTOR has been retained to perform, within the time requirements of the CITY, or, when no time is specified, then within a commercially reasonable time. Accordingly, unless the CONTRACTOR has notified the CITY otherwise, the CONTRACTOR warrants that all products, materials, processes or treatments identified in the project documents prepared for the CITY are reasonably commercially available. Any failure by the CONTRACTOR to use due diligence under this sub -section will render the CONTRACTOR liable to the CITY for any increased costs that result from the CITY'S later inability to obtain the specified items or any reasonable substitute within a price range that allows for project completion in the time frame specified or, when not specified, then within a commercially reasonable time. 13. NON-DISCRIMINATION PROVISIONS. The CONTRACTOR shall not discriminate against any employee or applicant for employment because of age, race, color, ancestry, religion, sex, sexual orientation, marital status, national origin, physical handicap, or medical condition. The CONTRACTOR will take positive action to insure that applicants are employed without regard to their age, race, color, ancestry, religion, sex, sexual orientation, marital status, national origin, physical handicap, or medical condition. Such action shall include but not be limited to the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. The CONTRACTOR agrees to post in conspicuous places available to employees and applicants for employment any notices provided by the CITY setting forth the provisions of this non-discrimination clause. 14. CONFIDENTIAL INFORMATION. The CITY may from time to time communicate to the CONTRACTOR certain confidential information to enable the CONTRACTOR to effectively perform the services to be provided herein. The CONTRACTOR Standard Agreement Page 4 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc shall treat all'such information as confidential and shall not disclose any part thereof without the prior written consent of the CITY. The CONTRACTOR shall limit the use and circulation of such information, even within its own organization, to the extent necessary to perform the services to be provided herein. The foregoing obligation of this Section 14, however, shall not apply to any part of the information that (i) has been disclosed in publicly available sources of information; (ii) is, through no fault of the CONTRACTOR, hereafter disclosed in publicly available sources of information; (iii) is already in the possession of the CONTRACTOR without any obligation of confidentiality; or (iv) has been or is hereafter rightfully disclosed to the CONTRACTOR by a third party, but only to the extent that the use or disclosure thereof has been or is rightfully authorized by that third party. The CONTRACTOR shall not disclose any reports, recommendations, conclusions or other results of the services or the existence of the subject matter of this Agreement without the prior written consent of the CITY. In its performance hereunder, the CONTRACTOR shall comply with all legal obligations it may now or hereafter have respecting the information or other property of any other person, firm or corporation. CONTRACTOR shall be liable to CITY for any damages caused by breach of this condition, pursuant to the provisions of Section 15. 15. INDEMNIFICATION AND HOLD HARMLESS. To the maximum extent provided by law, the CONTRACTOR agrees to defend, indemnify and hold harmless the City of National City, its officers, officials, agents, employees, and volunteers against and from any and all liability, loss, damages to property, injuries to, or death of any person or persons, and all claims, demands, suits, actions, proceedings, reasonable attorneys' fees, and defense costs, of any kind or nature, including workers' compensation claims, of or by anyone whomsoever, resulting from or arising out of the CONTRACTOR'S performance or other obligations under this Agreement; provided, however, that this indemnification and hold harmless shall not include any claims or liability arising from the established sole negligence or willful misconduct of the CITY, its agents, officers, employees or volunteers. CITY will cooperate reasonably in the defense of any action, and CONTRACTOR shall employ competent counsel, reasonably acceptable to the City Attorney. The indemnity, defense, and hold harmless obligations contained herein shall survive the termination of this Agreement for any alleged or actual omission, act, or negligence under this Agreement that occurred during the term of this Agreement. 16. EMPLOYEE PAYMENTS AND INDEMNIFICATION. 16.1 PERS Eligibility Indemnification. If CONTRACTOR's employee(s) providing services under this Agreement claims, or is determined by a court of competent jurisdiction or the California Public Employees Retirement System ("PERS") to be eligible for enrollment in PERS of the CITY, CONTRACTOR shall indemnify, defend, and hold harmless CITY for the payment of any employer and employee contributions for PERS benefits on behalf of the employee as well as for payment of any penalties and interest on such contributions which would otherwise be the responsibility of the CITY. CONTRACTOR'S employees providing service under this Agreement shall not: (1) qualify for any compensation and benefit under PERS; (2) be entitled to any benefits under PERS; (3) enroll in PERS as an employee of CITY; (4) receive any employer contributions paid Standard Agreement Page 5 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc by CITY for PERS benefits; or (5) be entitled to any other PERS-related benefit that would accrue to a CITY employee. CONTRACTOR's employees hereby waive any claims to benefits or compensation described in this Section 16. This Section 16 applies to CONTRACTOR notwithstanding any other agency, state or federal policy, rule, regulation, law or ordinance to the contrary. 16.2 Limitation of CITY Liability. The payment made to CONTRACTOR under this Agreement shall be the full and complete compensation to which CONTRACTOR and CONTRACTOR's officers, employees, agents, and subcontractors are entitled for performance of any work under this Agreement. Neither CONTRACTOR nor CONTRACTOR's officers, employees, agents, and subcontractors are entitled to any salary or wages, or retirement, health, leave or other fringe benefits applicable to CITY employees. The CITY will not make any federal or state tax withholdings on behalf of CONTRACTOR. The CITY shall not be required to pay any workers' compensation insurance on behalf of CONTRACTOR. 16.3 Indemnification for Employee Payments. CONTRACTOR agrees to defend and indemnify the CITY for any obligation, claim, suit, or demand for tax, retirement contribution including any contribution to PERS, social security, salary or wages, overtime payment, or workers' compensation payment which the CITY may be required to make on behalf of (1) CONTRACTOR, (2) any employee of CONTRACTOR, or (3) any employee of CONTRACTOR construed to be an employee of the CITY, for work performed under this Agreement. This is a continuing obligation that survives the termination of this Agreement. 17. WORKERS' COMPENSATION. The CONTRACTOR shall comply with all of the provisions of the Workers' Compensation Insurance and Safety Acts of the State of California, the applicable provisions of Division 4 and 5 of the California Labor Code and all amendments thereto; and all similar State or federal acts or laws applicable; and shall indemnify, and hold harmless the CITY and its officers, employees, and volunteers from and against all claims, demands, payments, suits, actions, proceedings, and judgments of every nature and description, including reasonable attomey's fees and defense costs presented, brought or recovered against the CITY or its officers, employees, or volunteers, for or on account of any liability under any of said acts which may be incurred by reason of any work to be performed by the CONTRACTOR under this Agreement. 18. INSURANCE. The CONTRACTOR, at its sole cost and expense, shall purchase and maintain, and shall require its SUBCONSULTANT(S), when applicable, to purchase and maintain throughout the term of this Agreement, the following insurance policies: A. ® If checked, Professional Liability Insurance (errors and omissions) with minimum limits of $1,000,000 per occurrence. B. Automobile Insurance covering all bodily injury and property damage incurred during the performance of this Agreement, with a minimum coverage of $1,000,000 combined single limit per accident. Such automobile insurance shall include owned, non -owned, and hired vehicles. The policy shall name the CITY and its officers, agents, employees, and volunteers as additional insureds, and a separate additional insured endorsement shall be provided. C. Commercial General Liability Insurance, with minimum limits of either $7,000,000 per occurrence and $9,000,000 aggregate, covering all bodily injury and property Standard Agreement Page 6 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc damage arising out of its operations, work, or performance under this Agreement. The policy shall name the CITY and its officers, agents, employees, and volunteers as additional insureds, and a separate additional insured endorsement shall be provided. The general aggregate limit must apply solely to this "project" or "location". The "project" or "location" should be noted with specificity on an endorsement that shall be incorporated into the policy. D. Workers' Compensation Insurance in an amount sufficient to meet statutory requirements covering all of CONTRACTOR'S employees and employers' liability insurance with limits of at least $1,000,000 per accident. In addition, the policy shall be endorsed with a waiver of subrogation in favor of the CITY. Said endorsement shall be provided prior to commencement of work under this Agreement. If CONTRACTOR has no employees subject to the California Workers' Compensation and Labor laws, CONTRACTOR shall execute a Declaration to that effect. Said Declaration shall be provided to CONTRACTOR by CITY. E. The aforesaid policies shall constitute primary insurance as to the CITY, its officers, officials, employees, and volunteers, so that any other policies held by the CITY shall not contribute to any loss under said insurance. Said policies shall provide for thirty (30) days prior written notice to the CITY's Risk Manager, at the address listed in subsection G below, of cancellation or material change. F. If required insurance coverage is provided on a "claims made" rather than "occurrence" form, the CONTRACTOR shall maintain such insurance coverage for three years after expiration of the term (and any extensions) of this Agreement. In addition, the "retro" date must be on or before the date of this Agreement. ' G. The Certificate Holder for all policies of insurance required by this Section shall be: City of National City c/o Risk Manager 1243 National City Boulevard National City, CA 91950-4397 H. Insurance shall be written with only insurers authorized to conduct business in California that hold a current policy holder's alphabetic and financial size category rating of not less than A: VII according to the current Best's Key Rating Guide, or a company of equal financial stability that is approved by the CITY'S Risk Manager. In the event coverage is provided by non -admitted "surplus lines" carriers, they must be included on the most recent List of Approved Surplus Line Insurers ("LASLI") and otherwise meet rating requirements. I. This Agreement shall not take effect until certificate(s) or other sufficient proof that these insurance provisions have been complied with, are filed with and approved by the CITY'S Risk Manager. If the CONTRACTOR does not keep all insurance policies required by this Section 18 in full force and effect at all times during the term of this Agreement, the CITY may treat the failure to maintain the requisite insurance as a breach of this Agreement and terminate the Agreement as provided herein. J. All deductibles and self -insured retentions in excess of $10,000 must be disclosed to and approved by the CITY. CITY reserves the right to modify the insurance requirements of this Section 18, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. Standard Agreement Page 7of11 City of National City and Revised May 2019 Allstate Security Services, Inc K. If the CONTRACTOR maintains broader coverage or higher limits (or both) than the minimum limits shown above, the CITY shall be entitled to the broader coverage or higher limits (or both) maintained by the CONTRACTOR. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the CITY. 19. LEGAL FEES. If any party brings a suit or action against the other party arising from any breach of any of the covenants or agreements or any inaccuracies in any of the representations and warranties on the part of the other party arising out of this Agreement, then in that event, the prevailing party in such action or dispute, whether by final judgment or out -of - court settlement, shall be entitled to have and recover of and from the other party all costs and expenses of suit, including attomeys' fees. For purposes of determining who is to be considered the prevailing party, it is stipulated that attorney's fees incurred in the prosecution or defense of the action or suit shall not be considered in determining the amount of the judgment or award. Attorney's fees to the prevailing party if other than the CITY shall, in addition, be limited to the amount of attorney's fees incurred by the CITY in its prosecution or defense of the action, irrespective of the actual amount of attorney's fees incurred by the prevailing party. 20. TERMINATION. A. This Agreement may be terminated with or without cause by the CITY. Termination without cause shall be effective only upon 60-day's written notice to the CONTRACTOR. During said 60-day period the CONTRACTOR shall perform all services in accordance with this Agreement. B. This Agreement may also be terminated immediately by the CITY for cause in the event of a material breach of this Agreement, misrepresentation by the CONTRACTOR in connection with the formation of this Agreement or the performance of services, or the failure to perform services as directed by the CITY. C. Termination with or without cause shall be effected by delivery of written Notice of Termination to the CONTRACTOR as provided for herein. D. In the event of termination, all finished or unfinished Memoranda Reports, Maps, Drawings, Plans, Specifications and other documents prepared by the CONTRACTOR, whether paper or electronic, shall immediately become the property of and be delivered to the CITY, and the CONTRACTOR shall be entitled to receive just and equitable compensation for any work satisfactorily completed on such documents and other materials up to the effective date of the Notice of Termination, not to exceed the amounts payable hereunder, and less any damages caused the CITY by the CONTRACTOR'S breach, if any. Thereafter, ownership of said written material shall vest in the CITY all rights set forth in Section 7. E. The CITY further reserves the right to immediately terminate this Agreement upon: (1) the filing of a petition in bankruptcy affecting the CONTRACTOR; (2) a reorganization of the CONTRACTOR for the benefit of creditors; or (3) a business reorganization, change in business name or change in business status of the CONTRACTOR. 21. . NOTICES. All notices or other communications required or permitted hereunder shall be in writing, and shall be personally delivered; or sent by overnight mail (Federal Express or the like); or sent by registered or certified mail, postage prepaid, return receipt requested; or sent by ordinary mail, postage prepaid; or telegraphed or cabled; or delivered or sent by telex, Standard Agreement Page 8 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc telecopy, facsimile or fax; and shall be deemed received upon the earlier of (i) if personally delivered, the date of delivery to the address of the person to receive such notice, (ii) if sent by overnight mail, the business day following its deposit in such overnight mail facility, (iii) if mailed by registered, certified or ordinary mail, five (5) days (ten (10) days if the address is outside the State of California) after the date of deposit in a post office, mailbox, mail chute, or other like facility regularly maintained by the United States Postal Service, (iv) if given by telegraph or cable, when delivered to the telegraph company with charges prepaid, or (v) if given by telex, telecopy, facsimile or fax, when sent. Any notice, request, demand, direction or other communication delivered or sent as specified above shall be directed to the following persons: To CITY: Minh Duong City Librarian National City Public Library City of National City 1401 National City Boulevard National City, CA 91950-4397 To CONTRACTOR: Joseph Faltas Executive Vice President Allstate Security Servies, Inc 9845 Erma Road, Suite #207 San Diego, California 92131 Notice of change of address shall be given by written notice in the manner specified in this Section. Rejection or other refusal to accept or the inability to deliver because of changed address of which no notice was given shall be deemed to constitute receipt of the notice, demand, request or communication sent. Any notice, request, demand, direction or other communication sent by cable, telex, telecopy, facsimile or fax must be confirmed within forty- eight (48) hours by letter mailed or delivered as specified in this Section. 22. CONFLICT OF INTEREST AND POLITICAL REFORM ACT OBLIGATIONS. During the term of this Agreement, the CONTRACTOR shall not perform services of any kind for any person or entity whose interests conflict in any way with those of the City of National City. The CONTRACTOR also agrees not to specify any product, treatment, process or material for the project in which the CONTRACTOR has a material financial interest, either direct or indirect, without first notifying the CITY of that fact. The CONTRACTOR shall at all times comply with the terms of the Political Reform Act and the National City Conflict of Interest Code. The CONTRACTOR shall immediately disqualify itself and shall not use its official position to influence in any way any matter coming before the CITY in which the CONTRACTOR has a financial interest as defined in Government Code Section 87103. The CONTRACTOR represents that it has no knowledge of any financial interests that would require it to disqualify itself from any matter on which it might perform services for the CITY. ❑ If checked, the CONTRACTOR shall comply with all of the reporting requirements of the Political Reform Act and the National City Conflict of Interest Code. Specifically, the CONTRACTOR shall file a Statement of Economic Interests with the City Standard Agreement Page 9 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc Clerk of the City of National City in a timely manner on forms which the CONTRACTOR shall obtain from the City Clerk. The CONTRACTOR shall be strictly liable to the CITY for all damages, costs or expenses the CITY may suffer by virtue of any violation of this Section 22 by the CONTRACTOR. 23. PREVAILING WAGES. State prevailing wage rates may apply to work performed under this Agreement. State prevailing wages rates apply to all public works contracts as set forth in California Labor Code, including but not limited to, Sections 1720, 1720.2, 1720.3, 1720.4, and 1771. CONTRACTOR is solely responsible to determine if State prevailing wage rates apply and, if applicable, pay such rates in accordance with all laws, ordinances, rules, and regulations. 24. ADMINISTRATIVE PROVISIONS. A. Computation of Time Periods. If any date or time period provided for in this Agreement is or ends on a Saturday, Sunday or federal, state or legal holiday, then such date shall automatically be extended until 5:00 p.m. Pacific Time of the next day which is not a Saturday, Sunday or federal, state, or legal holiday. B. Counterparts. This Agreement may be executed in multiple counterparts, each of which shall be deemed an original, but all of which, together, shall constitute but one and the same instrument. C. Captions. Any captions to, or headings of, the sections or subsections of this Agreement are solely for the convenience of the parties hereto, are not a part of this Agreement, and shall not be used for the interpretation or determination of the validity of this Agreement or any provision hereof. , D. No Obligations to Third Parties. Except as otherwise expressly provided herein, the execution and delivery of this Agreement shall not be deemed to confer any rights upon, or obligate any of the parties hereto, to any person or entity other than the parties hereto. E. Exhibits and Schedules. The Exhibits and Schedules attached hereto are hereby incorporated herein by this reference for all purposes. To the extent any exhibits, schedules, or provisions thereof conflict or are inconsistent with the terms and conditions contained in this Agreement, the terms and conditions of this Agreement shall control. F. Amendment to this Agreement. The terms of this Agreement may not be modified or amended except by an instrument in writing executed by each of the parties hereto. G. Assignment & Assumption of Rights. CONTRACTOR shall not assign this Agreement, in whole or in part, to any other party without first obtaining the written consent of CITY. H. Waiver. The waiver or failure to enforce any provision of this Agreement shall not operate as a waiver of any future breach of any such provision or any other provision hereof. I. Applicable Law. This Agreement shall be governed by and construed in accordance with the laws of the State of California. The venue for any legal action arising under this Agreement shall be in either state or federal court in the County of San Diego, State of California. J. Audit. If this Agreement exceeds ten -thousand dollars ($10,000), the parties shall be subject to the examination and audit of the State Auditor for a period of three (3) years after final payment under the Agreement, per Government Code Section 8546.7. Standard Agreement Page 10 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc) K. Entire Agreement. This Agreement supersedes any prior agreements, negotiations and communications, oral or written, and contains the entire agreement between the parties as to the subject matter hereof. No subsequent agreement, representation, or promise made by either party hereto, or by or to an employee, officer, agent or representative of any party hereto shall be of any effect unless it is in writing and executed by the party to be bound thereby. L. Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of the successors and assigns of the parties hereto. M. Subcontractors or Subconsultants. The CITY is engaging the services of the CONTRACTOR identified in this Agreement. The CONTRACTOR shall not subcontract any portion of the work, unless such subcontracting was part of the original proposal or is allowed by the CITY in writing. In the event any portion of the work under this Agreement is subcontracted, the subconsultant(s) shall be required to comply with and agree to, for the benefit of and in favor of the CITY, both the insurance provisions in Section 18 and the indemnification and hold harmless provision of Section 15 of this Agreement. N. Construction. The parties acknowledge and agree that (i) each party is of equal bargaining strength, (ii) each party has actively participated in the drafting, preparation and negotiation of this Agreement, (iii) each such party has consulted with or has had the opportunity to consult with its own, independent counsel and such other professional advisors as such party has deemed appropriate, relative to any and all matters contemplated under this Agreement, (iv) each party and such party's counsel and advisors have reviewed this Agreement, (v) each party has agreed to enter into this Agreement following such review and the rendering of such advice, and (vi) any rule or construction to the effect that ambiguities are to be resolved against the drafting party shall not apply in the interpretation of this Agreement, or any portions hereof, or any amendments hereto. IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date and year first above written. CITY OF NATIONAL CITY B lejandra otelo Solis, Mayor APPROVED AS TO FORM: Angil P. Morris -Jones By: ttorney Rob*rto M. Contreras Deputy City Attorney Standard Agreement Revised May 2019 ALLSTATE SEC ITY SERVICES, INC, A CALIFORNIA d6RPORATION (Corporation — signa of two corporate officers required) By: By: (Signa (Print (Title) Page 11 of 11 (Print) ,�-r (Title) V%rrrle./ City of National City and Allstate Security Services, Inc EXHIBIT A TO AGREEMENT BY AND BETWEEN THE CITY OF NATIONAL CITY AND ALLSTATE SECURITY SERVICES, INC 1. Unarmed Security Guard Service: Two uniformed, unarmed security officers to be assigned to the National City Public Library during normal business hours on the following days: Monday through Thursday Shift 1: 1:00 — 5:00pm Shift 2: 5:00 — 8:15pm Saturday and Sunday Shift 1: 12:45 — 5:15pm 2. Compensation: a. $19.49 per hour b. Requests for additional service will be billed at $19.49 per hour. 3. General Requirements: Security officers shall provide the following general services: a. Enforce Library Rules of Conduct; b. Maintain peace and order as well as front end security for the grounds and facility; c. Monitor noise levels and other environmental factors; d. Report suspicious behavior, instances of misconduct, safety concerns, and irregularities (to prevent losses and damage); e. Patrol both the inside and outside of the Library's premises; f. Diligently respond to consumer and staff complaints. 4. Specific Requirements: Security officer's primary duty shall be to observe and immediately report any activity that appears to be illegal, suspicious, or requires reporting. Security officers are also expected to perform the following: (a) Prepare daily security reports that indicate activities occurring in or outside of the Library's premises; (b) Security officer's shall remain at their post during business hours specified below and shall monitor the general coming and going of all pedestrians into the Library; (c) Possess permanent State License Guard Card; (d) Maintain Basic Logs and Reports skills; (e) Possess Basic Telephone Etiquette; Page 1 of 4 (f) Possess Fundamental Customer Service skills; (g) Have Understanding of Legal Authority; (h) Have Knowledge of Common and Acceptable Patrol Techniques; (i) Have Acquaintance with Fire Protection and Alarm Systems; (j) Possess Fundamental Skills for Interaction with National City Police Department (NCPD) Officers and City Personnel; (k) The City may add, in writing, further Basic Duties as deemed necessary. Security officers report to the City Librarian, or designee (AKA the "Designated Librarian in Charge"), during normal business hours and under ordinary circumstances. His/her instructions are to be followed at all times. The Librarian or Library Administration staff shall be called for assistance to deal with any problems with Library patrons that cannot be resolved immediately. While on duty, which shall be made regardless of weather conditions, security officers will watch for fire, theft, and utility failures (e.g., plumbing breaks, and smoking or flickering electrical fixtures). Upon finding any utility failure, the security officers shall notify the Librarian -in -charge. If the security officer observes any unusual activity, or if any alarms, silent or audible, be set off, security officers shall respond by observing the situation and calling the Librarian -in -charge or the National City Police or Fire Departments as appropriate, by telephone. 5. Security Officer Staffmg: Contractor shall not change the individual security officers assigned to the City's account without the prior approval of the City. The Contractor shall provide security officers who have a minimum of five (5) years prior experience in Library security officer work of similar type, size, and scope of the National City Library. 6. Contractor Responsibilities, Materials & Equipment: Contractor shall issue security officers the following: a. A minimum of three (3) uniforms, including shirts, jacket, and trousers or a uniform allowance. Laundry service, or allowance, shall also be provided to clean uniforms. Additionally, one (1) set of protective rainwear shall be provided. b. A pager and either a two (2) way radio or a mobile (cellular) phone to communicate with the Contractor's office. c. A heavy duty, police type, water resistant multi -cell flashlight. d. Patrol log or note books for writing details and appropriate reporting forms. e. Contractor shall provide personnel background checks on all personnel and update background checks on infrastructure sites on an annual basis. f. All Guards are required to wear the designated/approved security officer service uniforms for Contractor. There are no exceptions. All security officer uniforms must Page 2 of 4 be kept clean and professional at all times. Failure to maintain a neat, clean and professional appearance and uniform may result in removal from the work site by the security officer supervisor, City Librarian, or City designee. Non -approved uniform attire may also result in removal from the work site. g. The Contractor must have field supervisor(s) who routinely inspect job sites and personnel to insure compliance with site requirements. h. A communication device (radio, cell phone, etc.) to carry at all times while on duty and on breaks. All materials and equipment described in this Section 6 shall be maintained in good working order. If any equipment fails to function, the Contractor shall arrange for immediate replacement. The Contractor shall be responsible for supplying batteries for all equipment. Contractor shall be responsible for paying for repairs to City equipment and for damage which is not a result of normal wear and tear as referenced in Section 7 of this Exhibit. In the event City furnished equipment does not work, the Guard is to note this in the log book and notify the Contract Administrator on the next business day. 7. City Responsibilities: The City will provide the following for Contractor to comply with these Scope of Services: a. An area for writing reports, to charge telephone and radio batteries. b. All keys and access codes required to gain entrance to City facilities. The City will provide an extra set of keys to be kept in Contractor's main office. c. Telephones that shall be used for emergencies and necessary business calls only. Acceptable use of City telephones are to make 911 calls, calls to the National City Police or Fire Department, business calls to the Contractor's Office, and calls to the City Librarian or their designee. i. Security personnel using City provided telephones to make emergency calls shall dial 9-911 to get an outside line and be connected to emergency personnel. 8. Court Appearance: If, as a result of action taken by a guard performing services under the terms of this Agreement, Contractor shall ensure that the security officer makes a court appearance or appearance on behalf of the City. a. The City will pay the Contractor the regular hourly bill rate as specified on the invoice the amount of time spent in court by the guard, plus one-half (Y2) hour travel time each way. Hours must be reflected on backup documents submitted with invoices, where the hours will be identified as "Court Appearance." Page 3 of 4 b. If court appearances result in guards working more than forty (40) hours per week, then overtime of one and a half (1-1/2) the hourly bill rate will be paid by the City. Hours must be reflected on backup documents submitted with invoices, where the hours will be identified as "Authorized Overtime." Page 4 of 4 RESOLUTION NO. 2019 - 88 RESOLUTION OF THE CITY COUNCIL OF THE CITY OF NATIONAL CITY WAIVING THE FORMAL BID PROCESS PURSUANT TO NATIONAL CITY MUNICIPAL CODE SECTION 2.60.260 AND AUTHORIZING THE CITY TO PIGGYBACK ONTO THE CITY OF SAN DIEGO AND ALLSTATE SECURITY SERVICES, INC. AGREEMENT AND AUTHORIZING: (1) THE MAYOR TO EXECUTE A ONE-YEAR AGREEMENT BETWEEN THE CITY OF NATIONAL CITY AND ALLSTATE SECURITY SERVICES, INC. IN THE NOT -TO -EXCEED AMOUNT OF $40,000 FOR THE PROVISION OF SECURITY GUARD SERVICE TO THE NATIONAL CITY PUBLIC LIBRARY, EFFECTIVE JULY 1, 2019 THROUGH JUNE 30, 2020; AND (2) AUTHORIZING THE CITY MANAGER TO EXECUTE FOUR (4) ONE-YEAR EXTENSIONS WITH EACH EXTENSION NOT -TO -EXCEED THE AMOUNT OF $40,000 FOR EACH ONE YEAR TERM WHEREAS, the National City Public Library has been piggybacking onto an Agreement for security services which terminates on June 30, 2019; and WHEREAS, in September 2018, the City of San Diego requested proposals from qualified firms to provide security guard services at various City facilities; and WHEREAS, on May 20, 2019, the City of San Diego awarded an up -to -five (5) year contract to Allstate Security Services, Inc. to provide security guard services to the City of San Diego's various Library sites; and WHEREAS, staff is seeking City Council's approval to waive the bid process pursuant to the National City Municipal Code Section 2.60.260 and piggyback onto the agreement between the City of San Diego and Allstate Security Services, Inc. for the provision of security guard service to the Library, effective July 1, 2019. NOW, THEREFORE, BE IT RESOLVED the City Council of the City of National City authorizes the waiving of the bid process pursuant to section 2.60.260 of the National City Municipal Code by utilizing the Agreement between the City of San Diego and Allstate Security Services, Inc. and authorizes the Mayor to execute a one-year agreement between the City of National City and Allstate Security Services, Inc. in the amount not -to -exceed $40,000 for the provision of security guard service to the Library, effective July 1, 2019 through June 30, 2020. Resolution 2019 - 88 Page Two BE IT FURTHER RESOLVED that the City Council authorizes the City Manager to execute four (4) additional one-year term Agreements thereafter for amounts not to exceed $40,000 for each one-year term. PASSED and ADOPTED this 18th day of Alejandra Sotelo-Solis, Mayor ATTEST: pit Michael R.GDalla, City CIrk APPROVED AS TO FORM: ngil)'orns-J.nes Cit i ttorney Passed and adopted by the Council of the City of National City, California, on June 18, 2019 by the following vote, to -wit: Ayes: Councilmembers Cano, Morrison, Quintero, Rios, Sotelo-Solis. Nays: None. Absent: None. Abstain: None. AUTHENTICATED BY: ALEJANDRA SOTELO-SOLIS Mayor of the City of National City, California MICHAEL R. DALLA City Clerk of the City of National City, California By: Deputy I HEREBY CERTIFY that the above and foregoing is a full, true and correct copy of RESOLUTION NO. 2019-88 of the City of National City, California, passed and adopted by the Council of said City on June 18, 2019. City Clerk of the City of National City, California By: CITY OF NATIONAL CITY, CALIFORNIA COUNCIL AGENDA STATEMENT IEETING DATE: June 18, 2019 AGENDA ITEM NO.: 13 ITEM TITLE: Resolution of the City Council of the City of National City waiving the formal bid process pursuant to National City Municipal Code section 2.60.260 and authorizing the City to piggyback onto the City of San Diego and Allstate Security Services, Inc. agreement and authorizing: (1) the Mayor to execute a one-year agreement between the City of National City and Allstate Security Services, Inc. in the not -to -exceed amount of $40,000 for the provision of security guard service to the National City Public Library, effective July 1, 2019 through June 30, 2020; and (2) authorizing the City Manager to execute four (4) one-year extensions with each extension not -to - exceed amount of $40,000. PREPARED BY: Minh Duong, City Librarian PHONE: 619-470-5882 EXPLANATION: See staff report. DEPARTMENT: Libra APPROVED BY: FINANCIAL STATEMENT: APPROVED: ``'�'/sr ,eezi. FINANCE ACCOUNT NO. APPROVED: 104-431-056-299-0000 Library Fund - Contract Services - $40,000 ENVIRONMENTAL REVIEW: This is not a project subject to environmental review. ORDINANCE: INTRODUCTION n FINAL ADOPTION MIS STAFF RECOMMENDATION: Adopt the resolution BOARD / COMMISSION RECOMMENDATION: Recommended by the Library Board of Trustees ATTACHMENTS: 1. Staff Report 2. Agreement with Allstate Security Services, Inc. 3. Allstate Security Services, Inc. Proposal for National City Public Library 4. City of San Diego Request for Proposal #10089334-18-M 5. Allstate Security Services Submission of Information and Forms 6. Resolution k sal "rto. ?-o 1 y -tsie y° CALIFORNIA NATIONAL, C fy INCORPORATED June 18, 2019 STAFF REPORT ITEM: Resolution of the City Council of the City of National City waiving the bid process pursuant to section 2.60.260 of the National City Municipal Code by utilizing the agreement between the City of San Diego and Allstate Security Services, Inc. and authorizing: (1) the Mayor to execute a one-year agreement between the City of National City and Allstate Security Services, Inc. in the amount not -to -exceed $40,000 for the provision of security guard service to the Library effective July 1, 2019 and expiring June 30, 2020; and (2) the City Manager to execute four (4) additional one-year terms thereafter for amounts not to exceed $40,000 for each one-year term. BACKGROUND On March 17, 2015, pursuant to Cooperative Purchasing Section 2.60.260 of the National City Municipal Code, the City has entered into a 15-week agreement with Locator Services, Inc. dba Able Patrol and Guard to provide unarmed, uniformed security guard service to the Library for an annual amount not -exceeding $15,000 as a pilot project, with hourly rate as $19.90 an hour. As the agreement for the pilot project includes a clause giving the City the option to renew the service for up to four (4) additional one-year terms corresponding with the City's fiscal year contingent on a mutual agreement between the City and Locator Services, Inc., starting July 1, 2015, the City has extended the term of the Agreement to four (4) additional one-year terms in amounts not exceeding $40,000 annually. The last term will expire June 30, 2019. In September 2018, the City of San Diego requested proposals from qualified firms to provide security guard services at various City facilities. On May 20, 2019, the City of San Diego awarded an up -to -five year contract to Allstate Security Services, Inc. to provide security guard services to the City of San Diego's various Library sites. 1 With this item, staff is seeking City Council's approval to waive the bid process pursuant to the National City Municipal Code Section 2.60.260 and piggyback on the agreement between the City of San Diego and Allstate Security Services, Inc. for the provision of security guard service to the Library, effective July 1, 2019. SCHEDULE OF PERFORMANCE Allstate Security Services, Inc. will provide thirty-seven (37) hours of service weekly to the Library with security guard shifts as follows: Monday through Thursday: 1:15 — 8:15 pm Saturday and Sunday: 12:45 — 5:15 pm Compensation to be paid to Contractor is $19.49 an hour with total annual amount not to exceed $40,000. Any additional shifts will be billed at the same hourly rate. FISCAL IMPACT The total cost of the Agreement is estimated not to exceed $200,000 for the maximum duration of the Agreement. FY2019-2020 FY2020-2021 FY2021-2022 FY2022-2023 FY2023-2024 STAFF RECOMMENDATION Not to exceed $40,000 Not to exceed $40,000 Not to exceed $40,000 Not to exceed $40,000 Not to exceed $40,000 A uniformed presence can provide peace of mind and a sense of security to employees and library patrons. While the service does come at a cost to the City, it is hard to overlook the many benefits it brings. We recommend the City continue with the procurement of security guard service to the Library and approve this new agreement with Allstate Security Services, Inc. 2 AGREEMENT BY AND BETWEEN THE CITY OF NATIONAL CITY AND ALLSTATE SECURITY SERVICES, INC THIS•AGREEMENT is entered into on this 1st day of July, 2019, by and between the CITY OF NATIONAL CITY, a municipal corporation (the "CITY"), and ALLSTATE SECURITY SERVICES, INC, a California corporation (the "CONTRACTOR"). RECITALS WHEREAS, the CITY desires to employ a CONTRACTOR to provide security guard services at the National City Public Library during regular business hours. WHEREAS, the CITY has determined that the CONTRACTOR provides security guard service for the City of San Diego's libraries and is qualified by experience and ability to perform the services desired by the CITY, and the CONTRACTOR is willing to perform such services. NOW, THEREFORE, THE PARTIES HERETO DO MUTUALLY AGREE AS FOLLOWS: 1. ENGAGEMENT OF CONTRACTOR. The CITY agrees to engage the CONTRACTOR, and the CONTRACTOR agrees to perform the services set forth here in accordance with all terms and conditions contained herein. The CONTRACTOR represents that all services shall be performed directly by the CONTRACTOR or under direct supervision of the CONTRACTOR. 2. EFFECTIVE DATE AND LENGTH OF AGREEMENT. This Agreement will become effective on July 1, 2019. The duration of this Agreement is from July 1, 2019 through June 30, 2020. Completion dates or time durations for specific portions of the project are set forth in Exhibit "A". The City Manager, or designee, is authorized to extend this Agreement upon the same terms and conditions for four (4) additional one-year terms, corresponding with the CITY's fiscal year — July 1 to June 30. Any renewal of this Agremeent is contingent on a mutual agreement between the CITY and the CONTRACTOR. 3. SCOPE OF SERVICES. The CONTRACTOR will perform those library security guard services as set forth in the attached Exhibit "A". The CONTRACTOR shall be responsible for all research and reviews related to the work and shall not rely on personnel of the CITY for such services, except as authorized in advance by the CITY. The CONTRACTOR shall appear at meetings specified in Exhibit "A" to keep staff and City Council advised of the progress on the project. The CITY may unilaterally, or upon request from the CONTRACTOR, from time to time reduce or increase the Scope of Services to be performed by the CONTRACTO under this Agreement. Upon doing so, the CITY and the CONTRACTOR agree to meet in good faith and confer for the purpose of negotiating a corresponding reduction or increase in the compensation associated with said change in services. 4. PRO ECT COORDINATION AND SUPERVISION. Minh Duong, City Librarian, hereby is designated as the Project Coordinator for the CITY and will monitor the progress and execution of this Agreement. The CONTRACTOR shall assign a single Project Director to provide supervision and have overall responsibility for the progress and execution of this Agreement for the CONTRACTOR. Joseph Faltas thereby is designated as the Project Director for the CONTRACTOR. 5. COMPENSATION AND PAYMENT. The compensation for the CONTRACTOR shall be based on monthly billings covering actual work performed. Billings shall include labor classifications, respective rates, hours worked and also materials, if any. The total cost for all work described in Exhibit "A" shall not exceed the schedule given in Exhibit "A" (the Base amount) without prior written authorization from the CITY. The compensation for the CONTRACTOR'S work shall not exceed $19.49 per hour. Monthly invoices will be processed for payment and remitted within thirty (30) days from receipt of invoice, provided that work is accomplished consistent with Exhibit "A", as determined by the CITY. The CONTRACTOR shall maintain all books, documents, papers, employee time sheets, accounting records, and other evidence pertaining to costs incurred, and shall make such materials available at its office at all reasonable times during the term of this Agreement and for three (3) years from the date of final payment under this Agreement, for inspection by the CITY, and for furnishing of copies to the CITY, if requested. 6. ACCEPTABILITY OF WORK. The CITY shall decide any and all questions which may arise as to the quality or acceptability of the services performed and the manner of performance, the acceptable completion of this Agreement, and the amount of compensation due. In the event the CONTRACTOR and the CITY cannot agree to the quality or acceptability of the work, the manner of performance and/or the compensation payable to the CONTRACTOR in this Agreement, the CITY or the CONTRACTOR shall give to the other written notice. Within ten (10) business days, the CONTRACTOR and the CITY shall each prepare a report which supports their position and file the same with the other party. The CITY shall, with reasonable diligence, determine the quality or acceptability of the work, the manner of performance and/or the compensation payable to the CONTRACTOR. 7. DISPOSITION AND OWNERSHIP OF DOCUMENTS. The Memoranda, Reports, Maps, Drawings, Plans, Specifications, and other documents prepared by the CONTRACTOR for this project, whether paper or electronic, shall: (1) be free from defects; (2) become the property of the CITY for use with respect to this project; and (3) shall be turned over to the CITY upon completion of the project, or any phase thereof, as contemplated by this Agreement. Contemporaneously with the transfer of documents, the CONTRACTOR hereby assigns to the CITY, and CONTRACTOR thereby expressly waives and disclaims any copyright in, and the right to reproduce, all written material, drawings, plans, specifications, or other work prepared under this Agreement, except upon the CITY'S prior authorization regarding reproduction, which authorization shall not be unreasonably withheld. The CONTRACTOR Standard AgreenienJ Page 2 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc shall, upon request of the CITY, execute any further document(s) necessary to further effectuate this waiver and disclaimer. The CONTRACTOR agrees that the CITY may use, reuse, alter, reproduce, modify, assign, transfer, or in any other way, medium, or method utilize the CONTRACTOR'S written work product for the CITY'S purposes, and the CONTRACTOR expressly waives and disclaims any residual rights granted to it by Civil Code Sections 980 through 989 relating to intellectual property and artistic works. Any modification or reuse by the CITY of documents, drawings, or specifications prepared by the CONTRACTOR shall relieve the CONTRACTOR from liability under Section 14, but only with respect to the effect of the modification or reuse by the CITY, or for any liability to the CITY should the documents be used by the CITY for some project other than what was expressly agreed upon within the Scope of Services of this project, unless otherwise mutually agreed. 8. INDEPENDENT CONTRACTOR. Both parties hereto in the performance of this Agreement will be acting in an independent capacity and not as agents, employees, partners, or joint venturers with one another. Neither the CONTRACTOR nor the CONTRACTOR'S employees are employees of the CITY, and are not entitled to any of the rights, benefits, or privileges of the CITY'S employees, including but not limited to retirement, medical, unemploy- ment, or workers' compensation insurance. This Agreement contemplates the personal services of the CONTRACTOR and the CONTRACTOR'S employees, and it is recognized by the parties that a substantial inducement to the CITY for entering into this Agreement was, and is, the professional reputation and competence of the CONTRACTOR and its employees. Neither this Agreement, nor any interest herein, may be assigned by the CONTRACTOR without the prior written consent of the CITY. Nothing herein contained is intended to prevent the CONTRACTOR from employing or hiring as many employees, or SUBCONTRACTORS, as the CONTRACTOR may deem necessary for the proper and efficient performance of this Agreement. All agreements by CONTRACTOR with its SUBCONTRACTOR(S) shall require the SUBCONTRACTOR(S) to adhere to the.applicable terms of this Agreement. 9. CONTROL. Neither the CITY, nor its officers, agents, or employees shall have any control over the conduct of the CONTRACTOR or any of the CONTRACTOR'S employees, except as set forth in this Agreement. The CONTRACTOR, or the CONTRACTOR'S agents, servants, or employees are not in any manner agents, servants, or employees of the CITY. The CONTRACTOR and its agents, servants, and employees are wholly independent from the CITY and CONTRACTOR'S obligations to the CITY are solely prescribed by this Agreement. 10. COMPLIANCE WITH APPLICABLE LAW. The CONTRACTPR, in the performance of the services to be provided herein, shall comply with all applicable state and federal statutes and regulations, and all applicable ordinances, rules, and regulations of the City of National City, whether now in force or subsequently enacted. The CONTRACTOR and each of its SUBCONTRACTOR(S), shall obtain and maintain a current City of National City business license prior to and during performance of any work pursuant to this Agreement. Standard Agreement Revised May 2019 Page 3 of 11 City of National City and Allstate Security Services, Inc 11. LICENSES, PERMITS, ETC. The CONTRACTOR represents and covenants that it has all licenses, permits, qualifications, and approvals of whatever nature that are legally required to practice its profession. CONTRACTOR must promptly produce a copy of any such license, permit, or approval to CITY upon request. The CONTRACTOR represents and covenants that the CONTRACTOR shall, at its sole cost and expense, keep in effect at all times during the term of this Agreement, any license, permit, or approval which is legally required for the CONTRACTOR to practice its profession. 12. STANDARD OF CARE. A. The CONTRACTOR, in performing any services under this Agreement, shall perform in a manner consistent with that level of care and skill ordinarily exercised by members of the CONTRACTOR'S trade or profession currently practicing under similar conditions and in similar locations. The CONTRACTOR shall take all special precautions necessary to protect the CONTRACTOR'S employees and members of the public from risk of harm arising out of the nature of the work and/or the conditions of the work site. B. Unless disclosed in writing prior to the date of this Agreement, the CONTRACTOR warrants to the CITY that it is not now, nor has it for the five (5) years preceding, been debarred by a governmental agency or involved in debarment, arbitration or litigation proceedings concerning the CONTRACTOR'S professional performance or the fumishing of materials or services relating thereto. C. The CONTRACTOR is responsible for identifying any unique products, treatments, processes or materials whose availability is critical to the success of the project the CONTRACTOR has been retained to perform, within the time requirements of the CITY, or, when no time is specified, then within a commercially reasonable time. Accordingly, unless the CONTRACTOR has notified the CITY otherwise, the CONTRACTOR warrants that all products, materials, processes or treatments identified in the project documents prepared for the CITY are reasonably commercially available. Any failure by the CONTRACTOR to use due diligence under this sub -section will render the CONTRACTOR liable to the CITY for any increased costs that result from the CITY'S later inability to obtain the specified items or any reasonable substitute within a price range that allows for project completion in the time frame specified or, when not specified, then within a commercially reasonable time. 13. NON-DISCRIMINATION PROVISIONS. The CONTRACTOR shall not discriminate against any employee or applicant for employment because of age, race, color, ancestry, religion, sex, sexual orientation, marital status, national origin, physical handicap, or medical condition. The CONTRACTOR will take positive action to insure that applicants are employed without regard to their age, race, color, ancestry, religion, sex, sexual orientation, marital status, national origin, physical handicap, or medical condition. Such action shall include but not be limited to the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. The CONTRACTOR agrees to post in conspicuous places available to employees and applicants for employment any notices provided by the CITY setting forth the provisions of this non-discrimination clause. 14. CONFIDENTIAL INFORMATION. The CITY may from time to time communicate to the CONTRACTOR certain confidential information to enable the CONTRACTOR to effectively perform the services to be provided herein. The CONTRACTOR Standard Agreement Page 4 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc shall treat all such information as confidential and shall not disclose any part thereof without the prior written consent of the CITY. The CONTRACTOR shall limit the use and circulation of such information, even within its own organization, to the extent necessary to perform the services to be provided herein. The foregoing obligation of this Section 14, however, shall not apply to any part of the information that (i) has been disclosed in publicly available sources of information; (ii) is, through no fault of the CONTRACTOR, hereafter disclosed in publicly available sources of information; (iii) is already in the possession of the CONTRACTOR without any obligation of confidentiality; or (iv) has been or is hereafter rightfully disclosed to the CONTRACTOR by a third party, but only to the extent that the use or disclosure thereof has been or is rightfully authorized by that third party. The CONTRACTOR shall not disclose any reports, recommendations, conclusions or other results of the services or the existence of the subject matter of this Agreement without the prior written consent of the CITY. In its performance hereunder, the CONTRACTOR shall comply with all legal obligations it may now or hereafter have respecting the information or other property of any other person, firm or corporation. CONTRACTOR shall be liable to CITY for any damages caused by breach of this condition, pursuant to the provisions of Section 15. 15. INDEMNIFICATION AND HOLD HARMLESS. To the maximum extent provided by law, the CONTRACTOR agrees to defend, indemnify and hold harmless the City of National City, its officers, officials, agents, employees, and volunteers against and from any and all liability, loss, damages to property, injuries to, or death of any person or persons, and all claims, demands, suits, actions, proceedings, reasonable attorneys' fees, and defense costs, of any kind or nature, including workers' compensation claims, of or by anyone whomsoever, resulting from or arising out of the CONTRACTOR'S performance or other obligations under this Agreement; provided, however, that this indemnification and hold harmless shall not include any claims or liability arising from the established sole negligence or willful misconduct of the CITY, its agents, officers, employees or volunteers. CITY will cooperate reasonably in the defense of any action, and CONTRACTOR shall employ competent counsel, reasonably acceptable to the City Attorney. The indemnity, defense, and hold harmless obligations contained herein shall survive the termination of this Agreement for any alleged or actual omission, act, or negligence under this Agreement that occurred during the term of this Agreement. 16. EMPLOYEE PAYMENTS AND INDEMNIFICATION. 16.1 PERS Eligibility Indemnification. If CONTRACTOR's employee(s) providing services under this Agreement claims, or is determined by a court of competent jurisdiction or the California Public Employees Retirement System ("PERS") to be eligible for enrollment in PERS of the CITY, CONTRACTOR shall indemnify, defend, and hold harmless CITY for the payment of any employer and employee contributions for PERS benefits on behalf of the employee as well as for payment of any penalties and interest on such contributions which would otherwise be the responsibility of the CITY. CONTRACTOR'S employees providing service under this Agreement shall not: (1) qualify for any compensation and benefit under PERS; (2) be entitled to any benefits under PERS; (3) enroll in PERS as an employee of CITY; (4) receive any employer contributions paid Standard Agreement Page 5 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc by CITY for PERS benefits; or (5) be entitled to any other PERS-related benefit that would accrue to a CITY employee. CONTRACTOR's employees hereby waive any claims to benefits or compensation described in this Section 16. This Section 16 applies to CONTRACTOR notwithstanding any other agency, state or federal policy, rule, regulation, law or ordinance to the contrary. 16.2 Limitation of CITY Liability. The payment made to CONTRACTOR under this Agreement shall be the full and complete compensation to which CONTRACTOR and CONTRACTOR's officers, employees, agents, and subcontractors are entitled for performance of any work under this Agreement. Neither CONTRACTOR nor CONTRACTOR's officers, employees, agents, and subcontractors are entitled to any salary or wages, or retirement, health, leave or other fringe benefits applicable to CITY employees. The CITY will not make any federal or state tax withholdings on behalf of CONTRACTOR. The CITY shall not be required to pay any workers' compensation insurance on behalf of CONTRACTOR. 16.3 Indemnification for Employee Payments. CONTRACTOR agrees to defend and indemnify the CITY for any obligation, claim, suit, or demand for tax, retirement contribution including any contribution to PERS, social security, salary or wages, overtime payment, or workers' compensation payment which the CITY may be required to make on behalf of (1) CONTRACTOR, (2) any employee of CONTRACTOR, or (3) any employee of CONTRACTOR construed to be an employee of the CITY, for work performed under this Agreement. This is a continuing obligation that survives the termination of this Agreement. 17. WORKERS' COMPENSATION. The CONTRACTOR shall comply with all of the provisions of the Workers' Compensation Insurance and Safety Acts of the State of California, the applicable provisions of Division 4 and 5 of the California Labor Code and all amendments thereto; and all similar State or federal acts or laws applicable; and shall indemnify, and hold harmless the CITY and its officers, employees, and volunteers from and against all claims, demands, payments, suits, actions, proceedings, and judgments of every nature and description, including reasonable attorney's fees and defense costs presented, brought or recovered against the CITY or its officers, employees, or volunteers, for or on account of any liability under any of said acts which may be incurred by reason of any work to be performed by the CONTRACTOR under this Agreement. 18. INSURANCE. The CONTRACTOR, at its sole cost and expense, shall purchase and maintain, and shall require its SUBCONSULTANT(S), when applicable, to purchase and maintain throughout the term of this Agreement, the following insurance policies: A. ® If checked, Professional Liability Insurance (errors and omissions) with minimum limits of $1,000,000 per occurrence. 13. Automobile Insurance covering all bodily injury and property damage incurred during the performance of this Agreement, with a minimum coverage of $1,000,000 combined single limit per accident. Such automobile insurance shall include owned, non -owned, and hired vehicles. The policy shall name the CITY and its officers, agents, employees, and volunteers as additional insureds, and a separate additional insured endorsement shall be provided. C. Commercial General Liability Insurance, with minimum limits of either $7,000,000 per occurrence and $9,000,000 aggregate, covering all bodily injury and property Standard Agreement Page 6 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc damage arising out of its operations, work, or performance under this Agreement. The policy shall name the CITY and its officers, agents, employees, and volunteers as additional insureds, and a separate additional insured endorsement shall be provided. The general aggregate limit must apply solely to this "project" or "location". The "project" or "location" should be noted with specificity on an endorsement that shall be incorporated into the policy. D. Workers' Compensation Insurance in an amount sufficient to meet statutory requirements covering all of CONTRACTOR'S employees and employers' liability insurance with limits of at least $1,000,000 per accident. In addition, the policy shall be endorsed with a waiver of subrogation in favor of the CITY. Said endorsement shall be provided prior to commencement of work under this Agreement. If CONTRACTOR has no employees subject to the California Workers' Compensation and Labor laws, CONTRACTOR shall execute a Declaration to that effect. Said Declaration shall be provided to CONTRACTOR by CITY. E. The aforesaid policies shall constitute primary insurance as to the CITY, its officers, officials, employees, and volunteers, so that any other policies held by the CITY shall not contribute to any loss under said insurance. Said policies shall provide for thirty (30) days prior written notice to the CITY's Risk Manager, at the address listed in subsection G below, of cancellation or material change. F. If required insurance coverage is provided on a "claims made" rather than "occurrence" form, the CONTRACTOR shall maintain such insurance coverage for three years after expiration of the term (and any extensions) of this Agreement. In addition, the "retro" date must be on or before the date of this Agreement. G. The Certificate Holder for all policies of insurance required by this Section shall be: City of National City c/o Risk Manager 1243 National City Boulevard National City, CA 91950-4397 H. Insurance shall be written with only insurers authorized to conduct business in California that hold a current policy holder's alphabetic and financial size category rating of not less than A:VII according to the current Best's Key Rating Guide, or a company of equal financial stability that is approved by the CITY'S Risk Manager. In the event coverage is provided by non -admitted "surplus lines" carriers, they must be included on the most recent List of Approved Surplus Line Insurers ("LASLI") and otherwise meet rating requirements. . I. This Agreement shall not take effect until certificate(s) or other sufficient proof that these insurance provisions have been complied with, are filed with and approved by the CITY'S Risk Manager. If the CONTRACTOR does not keep all insurance policies required by this Section 18 in full force and effect at all times during the term of this Agreement, the CITY may treat the failure to maintain the requisite insurance as a breach of this Agreement and terminate the Agreement as provided herein. J. All deductibles and self -insured retentions in excess of $10,000 must be disclosed to and approved by the CITY. CITY reserves the right to modify the insurance requirements of this Section 18, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. Standard Agreement Page 7 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc K. If the CONTRACTOR maintains broader coverage or higher limits (or both) than the minimum limits shown above, the CITY shall be entitled to the broader coverage or higher limits (or both) maintained by the CONTRACTOR. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the CITY. 19. . LEGAL FEES. If any party brings a suit or action against the other party arising from any breach of any of the covenants or agreements or any inaccuracies in any of the representations and warranties on the part of the other party arising out of this Agreement, then in that event, the prevailing party in such action or dispute, whether by final judgment or out -of - court settlement, shall be entitled to have and recover of and from the other party all costs and expenses of suit, including attorneys' fees. For purposes of determining who is to be considered the prevailing party, it is stipulated that attorney's fees incurred in the prosecution or defense of the action or suit shall not be considered in determining the amount of the judgment or award. Attorney's fees to the prevailing party if other than the CITY shall, in addition, be limited to the amount of attorney's fees incurred by the CITY in its prosecution or defense of the action, irrespective of the actual amount of attorney's fees incurred by the prevailing party. 20. TERMINATION. A. This Agreement may be terminated with or without cause by the CITY. Termination without cause shall be effective only upon 60-day's written notice to the CONTRACTOR. During said 60-day period the CONTRACTOR shall perform all services in accordance with this Agreement. B. This Agreement may also be terminated immediately by the CITY for cause in the event of a material breach of this Agreement, misrepresentation by the CONTRACTOR in connection with the formation of this Agreement or the performance of services, or the failure to perform services as directed by the CITY. C. Termination with or without cause shall be effected by delivery of written Notice of Termination to the CONTRACTOR as provided for herein. D. In the event of termination, all finished or unfinished Memoranda Reports, Maps, Drawings, Plans, Specifications and other documents prepared by the CONTRACTOR, whether paper or electronic, shall immediately become the property of and be delivered to the CITY, and the CONTRACTOR shall be entitled to receive just and equitable compensation for any work satisfactorily completed on such documents and other materials up to the effective date of the Notice of Termination, not to exceed the amounts payable hereunder, and less any damages caused the CITY by the CONTRACTOR'S breach, if any. Thereafter, ownership of said written material shall vest in the CITY all rights set forth in Section 7. E. The CITY further reserves the right to immediately terminate this Agreement upon: (1) the filing of a petition in bankruptcy affecting the CONTRACTOR; (2) a reorganization of the CONTRACTOR for the benefit of creditors; or (3) a business reorganization, change in business name or change in business status of the CONTRACTOR. 21. NOTICES. All notices or other communications required or permitted hereunder shall be in writing, and shall be personally delivered; or sent by overnight mail (Federal Express or the like); or sent by registered or certified mail, postage prepaid, return receipt requested; or sent by ordingry mail, postage prepaid; or telegraphed or cabled; or delivered or sent by telex, Standard Agreement Page 8 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc telecopy, facsimile or fax; and shall be deemed received upon the earlier of (i) if personally delivered, the date of delivery to the address of the person to receive such notice, (ii) if sent by overnight mail, the business day following its deposit in such overnight mail facility, (iii) if mailed by registered, certified or ordinary mail, five (5) days (ten (10) days if the address is outside the State of California) after the date of deposit in a post office, mailbox, mail chute, or other like facility regularly maintained by the United States Postal Service, (iv) if given by telegraph or cable, when delivered to the telegraph company with charges prepaid, or (v) if given by telex, telecopy, facsimile or fax, when sent. Any notice, request, demand, direction or other communication delivered or sent as specified above shall be directed to the following persons: To CITY: Minh Duong City Librarian National City Public Library City of National City 1401 National City Boulevard National City, CA 91950-4397 To CONTRACTOR: Joseph Faltas Executive Vice President Allstate Security Servies, Inc 9845 Erma Road, Suite #207 San Diego, California 92131 Notice of change of address shall be given by written notice in the manner specified in this Section. Rejection or other refusal to accept or the inability to deliver because of changed address of which no notice was given shall be deemed to constitute receipt of the notice, demand, request or communication sent. Any notice, request, demand, direction or other communication sent by cable, telex, telecopy, facsimile or fax must be confirmed within forty- eight (48) hours by letter mailed or delivered as specified in this Section. 22. CONFLICT OF INTEREST AND POLITICAL REFORM ACT OBLIGATIONS. During the term of this Agreement, the CONTRACTOR shall not perform services of any kind for any person or entity whose interests conflict in any way with those of the City of National City. The CONTRACTOR also agrees not to specify any product, treatment, process or material for the project in which the CONTRACTOR has a material financial interest, either direct or indirect, without first notifying the CITY of that fact. The CONTRACTOR shall at all times comply with the terms of the Political Reform Act and the National City Conflict of Interest Code. The CONTRACTOR shall immediately disqualify itself and shall not use its official position to influence in any way any matter coming before the CITY in which the CONTRACTOR has a financial interest as defined in Government Code Section 87103. The CONTRACTOR represents that it has no knowledge of any financial interests that would require it to disqualify itself from any matter on which it might perform services for the CITY. ❑ If checked, the CONTRACTOR shall comply with all of the reporting requirements of the Political Reform Act and the National City Conflict of Interest Code. Specifically, the CONTRACTOR shall file a Statement of Economic Interests with the City Standard Agreement Page 9 of 11 City of National City and Revised play 2019 Allstate Security Services, Inc Clerk of the City of National City in a timely manner on forms which the CONTRACTOR shall obtain from the City Clerk. The CONTRACTOR shall be strictly liable to the CITY for all damages, costs or expenses the CITY may suffer by virtue of any violation of this Section 22 by the CONTRACTOR. 23. PREVAILING WAGES. State prevailing wage rates may apply to work performed under this Agreement. State prevailing wages rates apply to all public works contracts as set forth in California Labor Code, including but not limited to, Sections 1720, 1720.2, 1720.3, 1720.4, and 1771. CONTRACTOR is solely responsible to determine if State prevailing wage rates apply and, if applicable, pay such rates in accordance with all laws, ordinances, rules, and regulations. 24. ADMINISTRATIVE PROVISIONS. A. Computation of lime Periods. If any date or time period provided for in this Agreement is or ends on a Saturday, Sunday or federal, state or legal holiday, then such date shall automatically be extended until 5:00 p.m. Pacific Time of the next day which is not a Saturday, Sunday or federal, state, or legal holiday. B. Counterparts. This Agreement may be executed in multiple counterparts, each of which shall be deemed an original, but all of which, together, shall constitute but one and the same instrument. C. Captions. Any captions to, or headings of, the sections or subsections of this Agreement are solely for the convenience of the parties hereto, are not a part of this Agreement, and shall not be used for the interpretation or determination of the validity of this Agreement or any provision hereof. D. No Obligations to Third Parties. Except as otherwise expressly provided herein, the execution and delivery of this Agreement shall not be deemed to confer any rights upon, or obligate any of the parties hereto, to any person or entity other than the parties hereto. E. Exhibits and Schedules. The Exhibits and Schedules attached hereto are hereby incorporated herein by this reference for all purposes. To the extent any exhibits, schedules, or provisions thereof conflict or are inconsistent with the terms and conditions contained in this Agreement, the terms and conditions of this Agreement shall control. F. Amendment to this Agreement. The terms of this Agreement may not be modified or amended except by an instrument in writing executed by each of the parties hereto. G. Assignment & Assumption of Rights. CONTRACTOR shall not assign this Agreement, in whole or in part, to any other party without first obtaining the written consent of CITY. H. Waiver. The waiver or failure to enforce any provision of this Agreement shall not operate as a waiver of any future breach of any such provision or any other provision hereof. I. Applicable Law. This Agreement shall be governed by and construed in accordance with the laws of the State of California. The venue for any legal action arising under this Agreement shall be in either state or federal court in the County of San Diego, State of California. J. Audit. If this Agreement exceeds ten -thousand dollars ($10,000), the parties shall be subject to the examination and audit of the State Auditor for a period of three (3) years after final payment under the Agreement, per Government Code Section 8546.7. Standard Agreement Page 10 of 11 City of National City and Revised May 2019 Allstate Security Services, Inc K. Entire Agreement. This Agreement supersedes any prior agreements, negotiations and communications, oral or written, and contains the entire agreement between the parties as to the subject matter hereof. No subsequent agreement, representation, or promise made by either party hereto, or by or to an employee, officer, agent or representative of any party hereto shall be of any effect unless it is in writing and executed by the party to be bound thereby. L. Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of the successors and assigns of the parties hereto. M. Subcontractors or Subconsultants. The CITY is engaging the services of the CONTRACTOR identified in this Agreement. The CONTRACTOR shall not subcontract any portion of the work, unless such subcontracting was part of the original proposal or is allowed by the CITY in writing. In the event any portion of the work under this Agreement is subcontracted, the subconsultant(s) shall be required to comply with and agree to, for the benefit of and in favor of the CITY, both the insurance provisions in Section 18 and the indemnification and hold harmless provision of Section 15 of this Agreement. N. Construction. The parties acknowledge and agree that (i) each party is of equal bargaining strength, (ii) each party has actively participated in the drafting, preparation and negotiation of this Agreement, (iii) each such party has consulted with or has had the opportunity to consult with its own, independent counsel and such other professional advisors as such party has deemed appropriate, relative to any and all matters contemplated under this Agreement, (iv) each party and such party's counsel and advisors have reviewed this Agreement, (v) each party has agreed to enter into this Agreement following such review and the rendering of such advice, and (vi) any rule or construction to the effect that ambiguities are to be resolved against the drafting party shall not apply in the interpretation of this Agreement, or any portions hereof, or any amendments hereto. IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date and year first above written. CITY OF NATIONAL CITY By: Alejandra Sotelo Solis, Mayor APPROVED AS TO FORM: Angil P. Morris -Jones City Attorney By: Roberto M. Contreras Deputy City Attorney Standard Agreement ALLSTATE SECURITY SERVICES, INC, A CALIFORNIA C 1 ORATION ("Corporation.- signaturecorporate officers required) By: (Title) By: (Sign (Print) Page 11 of 11 \pfrei,/ (Title) City of National City and Revised May 2019 Allstate Security Services, Inc EXHIBIT A TO AGREEMENT BY AND BETWEEN THE CITY OF NATIONAL CITY AND ALLSTATE SECURITY SERVICES, INC 1. Unarmed Security Guard Service: Two uniformed, unarmed security officers to be assigned to the National City Public Library during normal business hours on the following days: Monday through Thursday Shift 1: 1:00 — 5:OOpm Shift 2: 5:00 — 8:15pm Saturday and Sunday Shift 1: 12:45 — 5:15pm 2. Compensation: a. $19.49 per hour b. Requests for additional service will be billed at $19.49 per hour. 3. General Requirements: Security officers shall provide the following general services: a. Enforce Library Rules of Conduct; b. Maintain peace and order as well as front end security for the grounds and facility; c. Monitor noise levels and other environmental factors; d. Report suspicious behavior, instances of misconduct, safety concerns, and irregularities (to prevent losses and damage); e. Patrol both the inside and outside of the Library's premises; f. Diligently respond to consumer and staff complaints. 4. Specific Requirements: Security officer's primary duty shall be to observe and immediately report any activity that appears to be illegal, suspicious, or requires reporting. Security officers are also expected to perform the following: (a) Prepare daily security reports that indicate activities occurring in or outside of the Library's premises; (b) Security officer's shall remain at their post during business hours specified below and shall monitor the general coming and going of all pedestrians into the Library; (c) Possess permanent State License Guard Card; (d) Maintain Basic Logs and Reports skills; (e) Possess Basic Telephone Etiquette; Page 1 of 4 (f) Possess Fundamental Customer Service skills; (g) Have Understanding of Legal Authority; (h) Have Knowledge of Common and Acceptable Patrol Techniques; (i) Have Acquaintance with Fire Protection and Alarm Systems; (j) Possess Fundamental Skills for Interaction with National City Police Department (NCPD) Officers and City Personnel; (k) The City may add, in writing, further Basic Duties as deemed necessary. Security officers report to the City Librarian, or designee (AKA the "Designated Librarian in Charge"), during normal business hours and under ordinary circumstances. His/her instructions are to be followed at all times. The Librarian or Library Administration staff shall be called for assistance to deal with any problems with Library patrons that cannot be resolved immediately. While on duty, which shall be made regardless of weather conditions, security officers will watch for fire, theft, and utility failures (e.g., plumbing breaks, and smoking or flickering electrical fixtures). Upon finding any utility failure, the security officers shall notify the Librarian -in -charge. If the security officer observes any unusual activity, or if any alarms, silent or audible, be set off, security officers shall respond by observing the situation and calling the Librarian -in -charge or the National City Police or Fire Departments as appropriate, by telephone. 5. Security Officer Staffing: Contractor shall not change the individual security officers assigned to the City's account without the prior approval of the City. The Contractor shall provide security officers who have a minimum of five (5) years prior experience in Library security officer work of similar type, size, and scope of the National City Library. 6. Contractor Responsibilities. Materials & Equipment: Contractor shall issue security officers the following: a. A minimum of three (3) uniforms, including shirts, jacket, and trousers or a uniform allowance. Laundry service, or allowance, shall also be provided to clean uniforms. Additionally, one (1) set of protective rainwear shall be provided. b. A pager and either a two (2) way radio or a mobile (cellular) phone to communicate with the Contractor's office. c. A heavy duty, police type, water resistant multi -cell flashlight. d. Patrol log or note books for writing details and appropriate reporting forms. e. Contractor shall provide personnel background checks on all personnel and update background checks on infrastructure sites on an annual basis. f. All Guards are required to wear the designated/approved security officer service uniforms for Contractor. There are no exceptions. All security officer uniforms must Page 2 of 4 be kept clean and professional at all times. Failure to maintain a neat, clean and professional appearance and uniform may result in removal from the work site by the security officer supervisor, City Librarian, or City designee. Non -approved uniform attire may also result in removal from the work site. g. The Contractor must have field supervisor(s) who routinely inspect job sites and personnel to insure compliance with site requirements. h. A communication device (radio, cell phone, etc.) to carry at all times while on duty and on breaks. All materials and equipment described in this Section 6 shall be maintained in good working order. If any equipment fails to function, the Contractor shall arrange for immediate replacement. The Contractor shall be responsible for supplying batteries for all equipment. Contractor shall be responsible for paying for repairs to City equipment and for damage which is not a result of normal wear and tear as referenced in Section 7 of this Exhibit. In the event City furnished equipment does not work, the Guard is to note this in the log book and notify the Contract Administrator on the next business day. 7. City Responsibilities: The City will provide the following for Contractor to comply with these Scope of Services: a. An area for writing reports, to charge telephone and radio batteries. b. All keys and access codes required to gain entrance to City facilities. The City will provide an extra set of keys to be kept in Contractor's main office. c. Telephones that shall be used for emergencies and necessary business calls only. Acceptable use of City telephones are to make 911 calls, calls to the National City Police or Fire Department, business calls to the Contractor's Office, and calls to the City Librarian or their designee. i. Security personnel using City provided telephones to make emergency calls shall dial 9-911 to get an outside line and be connected to emergency personnel. 8. Court Appearance: If, as a result of action taken by a guard performing services under the terms of this Agreement, Contractor shall ensure that the security officer makes a court appearance or appearance on behalf of the City. a. The City will pay the Contractor the regular hourly bill rate as specified on the invoice the amount of time spent in court by the guard, plus one-half (IA) hour travel time each way. Hours must be reflected on backup documents submitted with invoices, where the hours will be identified as "Court Appearance." Page 3 of 4 b. If court appearances result in guards working more than forty (40) hours per week, then overtime of one and a half (1-'h) the hourly bill rate will be paid by the City. Hours must be reflected on backup documents submitted with invoices, where the hours will be identified as "Authorized Overtime." Page 4 of 4 ACORO� CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) 06/06/2019 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZ REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER HATTIA INSURANCE AGENCY/ Hany Attia PO. Box 793 La Mesa CA 91944 INSURED CONTACT NAME: Hany Attia PHONE (A/C. No. Extl: (310)483-5111 E-MAIL ADDRESS: hattiainsurance@gmail.com FAX No): (888)299 2004 INSURER(S) AFFORDING COVERAGE INSURER A : Allied World Assur Co US Inc Allstate Security Services 9845 Erma Road Suite 207 San Diego, CA 92131 Compliance Depot Vendor ID - 990417 INSURER B : Infinity Ins Co NAIC # 19489 22268 INSURER C : Hartford Steam Boil Inspec & Ins Co 11452 INSURER D : Great Amer Ins Co 16691 INSURER E : . INSURER F : COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL $) POLICY NUMBER POLICY EFF (MM/DD/YYYY1 POLICY EXP (MM/DD/YYYY) LIMITS A XCOMMERCIAL GENERAL LIABILITY OCCUR X X 5200-2606-00 /5201-0987-00 06/11/2019 06/11/2020 EACH OCCURRENCE $ 7,000,000 CLAIMS -MADE x DAMAGE (RENTED PREMISES occurrence) $ 100,000 X Retention $10,000 MED EXP (Any one person) $ 5,000 PERSONAL & ADV INJURY $ 7,000,000 GEN'L AGGREGATE LIMIT APPLIES POLICY PRO- JECT OTHER: PER: LOC GENERAL AGGREGATE $ 9,000,000 X PRODUCTS-COMP/OPAGG $ 7,000,000 $ B AUTOMOBILE LIABILITY ANY AUTO ALL OWNED AUTOS HIRED AUTOS SCHEDULED AUTOS NON -OWNED AUTOS x X 504610045200001 08/22/2019 08/22/2020 COMBINED SINGLE LIMIT (Eent) $ 1,000, X BODILY INJURY (Per person) $ r )/% ‘/ !. X BODILY INJURY (Per accident) $ PROPERTY DAMAGE (Per accident) $ $ UMBRELLA LIAB EXCESS LIAB _ OCCUR CLAIMS -MADE EACH OCCURRENCE $ . AGGREGATE $ DED RETENTION $ $ C WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBEREXCLUDED? (Mandatory In NH) If yes, describe under DESCRIPTION OF OPERATIONS YIN NIA X 16WE QY5BBH 06/19/2019 06/19/2020 %I PER OTH- ll STATUTE ER 1,000,000 E.L. EACH ACCIDENT $ 1,000,000 X E.L. DISEASE - EA EMPLOYEE $ 1,000,000 below E.L. DISEASE - POLICY LIMIT $ D Employee Practice Liability X x EPLE440240 05/25/2019 05/25/2020 EPLI $ 1,000,000 DESCRIPTION OF OPERATIONS 1 LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is requi ed) Additional Insured: The City of National City, its elected officials, officers, agents and employees are additional insured with respect to the general liability and automobile liability policies pursuant to the attached forms. Re Security guard services at the Library CERTIFICATE HOLDER CANCELLATION City of National City c/o Risk Manager 1243 National City Boulevard National City, CA 91950-4397com SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE Blanc, A C. © 1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014/01) The ACORD name and logo are registered marks of ACORD POLICY NUMBER: 5200-2606-00 COMMERCIAL GENERAL LIABILITY CG 20 10 07 04 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Organization(s): The City of National City, its elected officials, officers, agents and employees Location(s) Of Covered Operations All Operations Per Written Contract Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section II — Who Is An Insured is amended to include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by: 1. Your acts or omissions; or 2. The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) desig- nated above. B. With respect to the insurance afforded to these additional insureds, the following additional exclu- sions apply: This insurance does not apply to "bodily injury" or "property damage" occurring after: 1. All work, including materials, parts or equip- ment furnished in connection with such work, on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the location of the covered operations has been completed; or 2. That portion of "your work" out of which the injury or damage arises has been put to its in- tended use by any person or organization other than another contractor or subcontractor en- gaged in performing operations for a principal as a part of the same project. CG 20 10 07 04 © ISO Properties, Inc., 2004 Page 1 of 1 0 Thank You for Choosing AllState Security Services Corporate Office: 3895 Erma Road, Suite 207, San Diego, CA 92131 AllstateSecurityService.com 1-888-210-7333 PPO:17182. State Security We Will Always Secure You A Proposal For: National City Public Library Prepare for: Ms. Minh Doung Prepare by: Name: Joe Faltas Email: Joe@AllstateSecurityService.com Tel: (888) 210-7333 Ext. 106 Direct: (858) 284-7123 Fax: (858) 726-2680 Page 1 Inc AllState Security Services, Inc. About Us: A19-o-u7t- Us/ ALLSTATE SECURITY SERVICES, INC. offers trusted armed and unarmed on -site and patrol guard services to a variety of commercial markets including retail centers, residential communities, commercial sites, industrial buildings, construction sites, hospitality, financial institutions, warehouses, healthcare and educational facilities. Additionally, ALLSTATE have offices throughout Southern California in Los Angeles, Orange County, San Bernardino and Riverside With corporate office in San Diego. Offices: San Diego, Orange County, Riverside, Los Angeles, San Bernardino. Service Area: San Diego, Orange County, Riverside, Los Angeles and San Bernardino. Dispatch Center: 24/7 On -Site in San Diego State Licensing: State of California, PPO 17182. Industry Affiliations: Better Business Bureau (BBB), American Society of Industrial Security (ASIS), California Association of Licensed Security Agencies, Guards and Associates (CALSAGA), Community Associations Institute (CAI), California Apartment Association (CAA), International Facility Managers Association (IFMA) Residential and Commercial Services: • Armed Security Guards • Unarmed Security Guards • Mobile Patrol Officers • Parking Management • Video and Surveillance Monitoring • Alarm Response Industries Served: • Construction Sites • Healthcare Institutions • Financial Institutions • Manufacturing Facilities • Commercial Properties • Government Services • Retail Centers • HOA • Free Risk Consultations • 24 hours seven day week supervision • Instant message and email notifications • Online Daily & Accident Reports. • 24/7 Dispatch and consultant team • Residential Properties • Educational Institutions • Industrial Facilities • Office Parks Security Guards Proposal www.AllstateSecurityService.com ag 1-888-210-7333 AlIState Security Services, Inc. Prci,vtg Standing Guard Services Security Services Rate Hours per Day Days per Week Security Officer $19.49/Hr. 37 6 Service instructions: Hours- Monday to Thursday 1 to 8:15 and Saturday and Sunday 1 to 5 Included In Price Security Officer Benefits Supervision Cell phone Uniform Training Insurance Uniform Cleaning Allowance Marked Patrol Car as Needed NOTES The Holiday Rate: will apply in the following seven (7) holidays in the year: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Additional Service: rates for additional service are based on the rates provided above. Prices in this proposal are based on bid specifications provided to AIIState Security Services and, will be valid for 30 days. Security Guards Proposal www.AllstateSecuraittvS.ervice.com 1-888-210-7333 AIIState Security Services, Inc. TIA-curtk/ 90-1A/ Thank you for your confidence in AIIState Security Services. On behalf of the entire company, we can tell you that we are motivated by the opportunity that you give us to help you succeed and secure your operation. Delivering results that exceed your expectations is our top priority. Over the years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners across San Diego. We also pride ourselves on providing superior talent to deliver high -quality protection aligned with the security objectives of our clients. If there is anything that we can do to improve our service to you, I will listen. Please do not hesitate to contact me. PPa erless Office' Security Guards Proposal www.AllstateSecuriittXS4ervice.com 1-888-210-7333 I 4, CONTRACT RESULTING FROM REQUEST FOR PROPOSAL NUMBER 10089334-18-M This Contract (Contract) is entered into by and between the City of San Diego, a municipal corporation (City), and the successful proposer to Request for Proposal (RFP) # 10089334-18-M (Contractor). RECITALS On or about 8/10/2018, City issued an RFP to prospective proposers on services to be provided to the City. The RFP and any addenda and exhibits thereto are collectively referred to as the "RFP." The RFP is attached hereto as Exhibit A. City has determined that Contractor has the expertise, experience, and personnel necessary to provide the services. City wishes to retain Contractor to provide complete Security Guard Services as further described in the Scope of Work, attached hereto as Exhibit B. (Services). For good and valuable consideration, the sufficiency of which is acknowledged, City and Contractor agree as follows: ARTICLE I CONTRACTOR SERVICES 1.1 Scope of Work. Contractor shall provide the Services to City as described in Exhibit B which is incorporated herein by reference. Contractor will submit all required forms and information described in Exhibit A to the Purchasing Agent before providing Services. 1.2 General Contract Terms and Provisions. This Contract incorporates by reference the General Contract Terms and Provisions, attached hereto as Exhibit C. ARTICLE II DURATION OF CONTRACT 2.1 Term. This Contract shall be for a period of five (5) years beginning on the Effective Date. The term of this Contract shall not exceed five years unless approved by the City Council by ordinance. 2.2 Effective Date. This Contract shall be effective on the date it is executed by the last Party to sign the Contract and approved by the City Attorney in accordance with San Diego Charter Section 40. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page 1 r ARTICLE III COMPENSATION 3.1 Amount of Compensation. City shall pay Contractor for performance of all Services rendered in accordance with this Contract in the amounts set forth in Contractor's Pricing Page(s) at the time and in the manner set forth in the Contract Documents. ARTICLE IV WAGE REQUIREMENTS 4.1 By submitting a response to this RFP, Contractor certifies that he or she is aware of, and agrees to comply with, the wage provisions described in Exhibit D, Wage Requirements, which is incorporated herein by reference, before commencing Services. ARTICLE V CONTRACT DOCUMENTS 5.1 Contract Documents. The following documents comprise the Contract between the City and Contractor: this Contract and all exhibits thereto, the RFP; the Notice to Proceed; and the City's written acceptance of exceptions or clarifications to the RFP, if any. 5.2 Contract Interpretation. The Contract Documents completely describe the Services to be provided. Contractor will provide any Services that may reasonably be inferred from the Contract Documents or from prevailing custom or trade usage as being required to produce the intended result whether specifically called for or identified in the Contract Documents. Words or phrases which have a well-known technical or construction industry or trade meaning and are used to describe Services will be interpreted in accordance with that meaning unless a definition has been provided in the Contract Documents. 5.3 Precedence. In resolving conflicts resulting from errors or discrepancies in any of the Contract Documents, the Parties will use the order of precedence as set forth below. The ist document has the highest priority. Inconsistent provisions in the Contract Documents that address the same subject, are consistent, and have different degrees of specificity, are not in conflict and the more specific language will control. The order of precedence from highest to lowest is as follows: 1st Any properly executed written amendment to the Contract 2'' The Contract 3rd The RFP and the City's written acceptance of any exceptions or clarifications to the RFP, if any 4th Contractor's Pricing 5.4 Counterparts. This Contract may be executed in counterparts which, when taken together, shall constitute a single signed original as though all Parties had executed the same page. 5.5 Public Agencies. Other public agencies, as defined by California Government Code section 6500, may choose to use the terms of this Contract, subject to Contractor's RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page 2 acceptance. The City is not liable or responsible for any obligations related to a subsequent Contract between Contractor and another public agency. IN WITNESS WHEREOF, this Contract is executed by City and Contractor acting by and through their authorized officers. CONTRACTOR CITY OF SAN DIEGO A Municipal Corporation BY: Proposer Street Address Print Name: Kristina Peralta City Director, Purchasing & Contracting Department Telephone No. E-Mail BY: Signature of Proposer's Authorized Representative Print Name Title Date RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Date Signed Approved as to form this day of ,20 MARA W. ELLIOTT, City Attorney BY: Page 3 Deputy City Attorney EXHIBIT A PROPOSAL SUBMISSION AND REQUIREMENTS A. PROPOSAL SUBMISSION 1. Timely Proposal Submittal. Proposals must be submitted as described herein to the Purchasing & Contracting Department (P&C). 1.1 Reserved. 1.2 Paper Proposals. The City will accept paper proposals in lieu of eProposals. Paper proposals must be submitted in a sealed envelope to the Purchasing & Contracting Department (P&C) located at 1200 Third Avenue, Suite 200, San Diego, CA 92101. The Solicitation Number and Closing Date must be referenced in the lower left-hand corner of the outside of the envelope. Faxed proposals will not be accepted. 1.3 Proposal Due Date. Proposals must be submitted prior to the Closing Date indicated on the eBidding System. E-mailed and/or faxed proposals will not be accepted. 1.4 Pre -Proposal Conference. Pre -proposal conference information is noted on the eBidding System. 1.4.1 Proposers are required to attend the pre -proposal conference. Proposer's failure to attend will result in disqualification. 1.5 Questions and Comments. Written questions and comments must be submitted electronically via the eBidding System no later than the date specified on the eBidding System. Only written communications relative to the procurement shall be considered. The City's eBidding System is the only acceptable method for submission of questions. All questions will be answered in writing. The City will distribute questions and answers without identification of the inquirer(s) to all proposers who are on record as having received this RFP, via its eBidding System. No oral communications can be relied upon for this RFP. Addenda will be issued addressing questions or comments that are determined by the City to cause a change to any part of this RFP. 1.6 Contact with City Staff. Unless otherwise authorized herein, proposers who are considering submitting a proposal in response to this RFP, or who submit a proposal in response to this RFP, are prohibited from communicating with City staff about this RFP from the date this RFP is issued until a contract is awarded. 2. Proposal Format and Organization. Unless electronically submitted, all proposals should be securely bound and must include the following completed and executed forms and information presented in the manner indicated below: RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page 4 Tab A - Submission of Information and Forms. 2.1 Completed and executed Contract Signature Page. If an addendum is issued, the latest Addendum Contract Signature Page is required. 2.2 Exceptions requested by proposer, if any. The proposer must present written factual or legal justification for any exception requested to the Scope of Work , the Contract, or the Exhibits thereto. Any exceptions to the Contract that have not been accepted by the City in writing are deemed rejected. The City, in its sole discretion, may accept some or all of proposer's exceptions, reject proposer's exceptions, and deem the proposal non- responsive, or award the Contract without proposer's proposed exceptions. The City will not consider exceptions addressed elsewhere in the proposal. 2.3 The Contractor Standards Pledge of Compliance Form. 2.4 Equal Opportunity Contracting forms including the Work Force Report and Contractors Certification of Pending Actions. 2.5 Licenses as required in Exhibit B. 2.6 Reserved. 2.6 Additional Information as required in Exhibit B. 2.7 Reserved. 2.8 Reserved. 2.9 One copy of the safety data sheet (SDS) for each product bid. Only those products whose label and MSDS clearly state the contents, hazard potential, and protective measures required shall be considered for purchase. Tab B - Executive Summary and Responses to Specifications. 2.10 A title page. 2.11 A table of contents. 2.12 An executive summary, limited to one typewritten page, that provides a high-level description of the proposer's ability to meet the requirements of the RFP and the reasons the proposer believes itself to be best qualified to provide the identified services. 2.13 Proposer's response to the RFP. Tab C - Cost/Price Proposal (if applicable). Proposers shall submit a cost proposal in the form and format described herein. Failure to provide cost(s) in the form and format requested may result in proposal being declared non -responsive and rejected. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page 5 3. Proposal Review. Proposers are responsible for carefully examining the RFP, the Specifications, this Contract, and all documents incorporated into the Contract by reference before submitting a proposal. If selected for award of contract, proposer shall be bound by same unless the City has accepted proposer's exceptions, if any, in writing. 4. Addenda. The City may issue addenda to this RFP as necessary. All addenda are incorporated into the Contract. The proposer is responsible for determining whether addenda were issued prior to a proposal submission. Failure to respond to or properly address addenda may result in rejection of a proposal. 5. Quantities. The estimated quantities provided by the City are not guaranteed. These quantities are listed for informational purposes only. Quantities vary depending on the demands of the City. Any variations from the estimated quantities shall not entitle the proposer to an adjustment in the unit price or any additional compensation. 6. Quality. Unless otherwise required, all goods furnished shall be new and the best of their kind. 6.1 Items Offered. Proposer shall state the applicable trade name, brand, catalog, manufacturer, and/or product number of the required good, if any, in the proposal. 6.2 Brand Names. Any reference to a specific brand name in a solicitation is illustrative only and describes a component best meeting the specific operational, design, performance, maintenance, quality, or reliability standards and requirements of the City. Proposer may offer an equivalent or equal in response to a brand name referenced (Proposed Equivalent). The City may consider the Proposed Equivalent after it is subjected to testing and evaluation which must be completed prior to the award of contract. If the proposer offers an item of a manufacturer or vendor other than that specified, the proposer must identify the maker, brand, quality, manufacturer number, product number, catalog number, or other trade designation. The City has complete discretion in determining if a Proposed Equivalent will satisfy its requirements. It is the proposer's responsibility to provide, at their expense, any product information, test data, or other information or documents the City requests to properly evaluate or demonstrate the acceptability of the Proposed Equivalent, including independent testing, evaluation at qualified test facilities, or destructive testing. 7. Modifications, Withdrawals, or Mistakes. Proposer is responsible for verifying all prices and extensions before submitting a proposal. 7.1 Modification or Withdrawal of Proposal Before Proposal Opening. Prior to the Closing Date, the proposer or proposer's authorized representative may modify or withdraw the proposal by providing written notice of the proposal modification or withdrawal to the City Contact via the eBidding System. E-mail or telephonic withdrawals or modifications are not permissible. 7.2 Proposal Modification or Withdrawal of Proposal After Proposal Opening. Any proposer who seeks to modify or withdraw a proposal because of the proposer's inadvertent computational error affecting the proposal price shall notify the City Contact identified on the eBidding System no later than three working days following the Closing Date. The proposer shall provide worksheets and such other information as may be required by the City to substantiate the claim of inadvertent error. Failure to do so may bar relief and allow the City recourse from the bid surety. The burden is upon the proposer to prove the RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page 6 inadvertent error. If, as a result of a proposal modification, the proposer is no longer the apparent successful proposer, the City will award to the newly established apparent successful proposer. The City's decision is final. 8. Incurred Expenses. The City is not responsible for any expenses incurred by proposers in participating in this solicitation process. 9. Public Records. By submitting a proposal, the proposer acknowledges that any information submitted in response to this RFP is a public record subject to disclosure unless the City determines that a specific exemption in the California Public Records Act (CPRA) applies. If the proposer submits information clearly marked confidential or proprietary, the City may protect such information and treat it with confidentiality to the extent permitted by law. However, it will be the responsibility of the proposer to provide to the City the specific legal grounds on which the City can rely in withholding information requested under the CPRA should the City choose to withhold such information. General references to sections of the CPRA will not suffice. Rather, the proposer must provide a specific and detailed legal basis, including applicable case law, that clearly establishes the requested information is exempt from the disclosure under the CPRA. If the proposer does not provide a specific and detailed legal basis for requesting the City to withhold proposer's confidential or proprietary information at the time of proposal submittal, City will release the information as required by the CPRA and proposer will hold the City, its elected officials, officers, and employees harmless for release of this information. It will be the proposer's obligation to defend, at proposer's expense, any legal actions or challenges seeking to obtain from the City any information requested under the CPRA withheld by the City at the proposer's request. Furthermore, the proposer shall indemnify and hold harmless the City, its elected officials, officers, and employees from and against any claim or liability, and defend any action brought against the City, resulting from the City's refusal to release information requested under the CPRA which was withheld at proposer's request. Nothing in the Contract resulting from this proposal creates any obligation on the part of the City to notify the proposer or obtain the proposer's approval or consent before releasing information subject to disclosure under the CPRA. io. Right to Audit. The City Auditor may access proposer's records as described in San Diego Charter section 39.2 to confirm contract compliance. B. PRICING 1. Fixed Price. All prices shall be firm, fixed, fully burdened, FOB destination, and include any applicable delivery or freight charges, and any other costs required to provide the requirements as specified in this RFP. The lowest total estimated contract price of all the proposals that meet the requirements of this RFP will receive the maximum assigned points to this category as set forth in this RFP. The other price schedules will be scored based on how much higher their total estimated contract prices compare with the lowest: (1 — _(contract price — lowest price) ) x maximum points = points received lowest price For example, if the lowest total estimated contract price of all proposals is $100, that proposal would receive the maximum allowable points for the price category. If the total estimated contract price of another proposal is $105 and the maximum allowable points is 60 points, then that proposal would receive (1 — ((105 — 100) / 100) x 60 = 57 points, or 95% of RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page 7 the maximum points. The lowest score a proposal can receive for this category is zero points (the score cannot be a negative number). The City will perform this calculation for each Proposal. 2. Taxes and Fees. Taxes and applicable local, state, and federal regulatory fees should not be included in the price proposal. Applicable taxes and regulatory fees will be added to the net amount invoiced. The City is liable for state, city, and county sales taxes but is exempt from Federal Excise Tax and will furnish exemption certificates upon request. All or any portion of the City sales tax returned to the City will be considered in the evaluation of proposals. 3. Escalation. An escalation factor is not allowed unless called for in this RFP. If escalation is allowed, proposer must notify the City in writing in the event of a decline in market price(s) below the proposal price. At that time, the City will make an adjustment in the Contract or may elect to re -solicit. 4. Unit Price. Unless the proposer clearly indicates that the price is based on consideration of being awarded the entire lot and that an adjustment to the price was made based on receiving the entire proposal, any difference between the unit price correctly extended and the total price shown for all items shall be offered shall be resolved in favor of the unit price. C. EVALUATION OF PROPOSALS 1. Award. The City shall evaluate each responsive proposal to determine which proposal offers the City the best value consistent with the evaluation criteria set forth herein. The proposer offering the lowest overall price will not necessarily be awarded a contract. 2. Sustainable Materials. Consistent with Council Policy 100-14, the City encourages use of readily recyclable submittal materials that contain post -consumer recycled content. 3. Evaluation Process. 3.1 Process for Award. A City -designated evaluation committee (Evaluation Committee) will evaluate and score all responsive proposals. The Evaluation Committee may require proposer to provide additional written or oral information to clarify responses. Upon completion of the evaluation process, the Evaluation Committee will recommend to the Purchasing Agent that award be made to the proposer with the highest scoring proposal. 3.2 Reserved. 3.3 Reserved. 3.4 Discussions/Negotiations. The City has the right to accept the proposal that serves the best interest of the City, as submitted, without discussion or negotiation. Contractors should, therefore, not rely on having a chance to discuss, negotiate, and adjust their proposals. The City may negotiate the terms of a contract with the winning proposer based on the RFP and the proposer's proposal, or award the contract without further negotiation. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page 8 3.5 Inspection. The City reserves the right to inspect the proposer's equipment and facilities to determine if the proposer is capable of fulfilling this Contract. Inspection will include, but not limited to, survey of proposer's physical assets and financial capability. Proposer, by signing the proposal agrees to the City's right of access to physical assets and financial records for the sole purpose of determining proposer's capability to perform the Contract. Should the City conduct this inspection, the City reserves the right to disqualify a proposer who does not, in the City's judgment, exhibit the sufficient physical and financial resources to perform this Contract. 3.6 Evaluation Criteria. The following elements represent the evaluation criteria that will be considered during the evaluation process: A. Responsiveness to the RFP. 1. Requested information included and thoroughness of response. 2. Understanding of the project and ability to deliver as exhibited in the Executive Summary. 3. Clarity and brevity of the response. B. Qualifications and Experience. 1. Past performance where work of similar size and scope was performed as verified through professional references and self -reporting in this RFP. 2. Entity organization chart and resumes of all management and supervisors including of Account Manager 3. Knowledge of the latest policies and practices of driving consistent results in the Security Services industry. Demonstrated contributions to or involvement in industry advancement. 4. Number of Contractor's own direct employees and number of subcontractors, franchisees, or other third parties utilized to conduct the work tasks as specified in this RFP. 5. Demonstrated retention of staff and supervisors in previous performance at comparable facilities. C. Compatibility of Proposal Plan with City Specifications. 1. Ability and plan to provide reliable and consistent staff and staffing levels to guard the facilities as specified in this RFP. 2. Ability to provide strong management and supervision to provide consistent security guard service results as specified in this RFP. 3. Knowledge and understanding of the scope of work and the capability to effectively meet the City's needs. 4. Details methods to accomplish the work, including technical, and management considerations. Tasks and approach are clearly described. D. Price. E. Reserved RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 MAXIMUM EVALUATION POINTS 10 35 30 25 SUB TOTAL MAXIMUM EVALUATION POINTS: 100 Page 9 MAXIMUM EVALUATION POINTS F. Participation by Small Local Business Enterprise (SLBE) or Emerging Local 12 Business Enterprise (ELBE) Firms* FINAL MAXIMUM EVALUATION POINTS INCLUDING SLBE/ELBE: 112 *The City shall apply a maximum of an additional 12 percentage points to the proposer's final score for SLBE OR ELBE participation. Refer to Equal Opportunity Contracting Form, Section V. D. ANNOUNCEMENT OF AWARD 1. Award of Contract. The City will inform all proposers of its intent to award a Contract in writing. 2. Obtaining Proposal Results. No solicitation results can be obtained until the City announces the proposal or proposals best meeting the City's requirements. Proposal results may be obtained by: (1) e-mailing a request to the City Contact identified on the eBidding System or (2) visiting the P&C eBidding System to review the proposal results. To ensure an accurate response, requests should reference the Solicitation Number. Proposal results will not be released over the phone. 3. Multiple Awards. City may award more than one contract by awarding separate sections to various proposers. Awards will be made for sections where the proposals best meet the City's requirements. The additional administrative costs associated with awarding more than one Contract will be considered in the determination. Exhibit B sets forth additional information pertaining to both general and section -specific requirements. E. PROTESTS. The City's protest procedures are codified in Chapter 2, Article 2, Division 30 of the San Diego Municipal Code (SDMC). These procedures provide unsuccessful proposers with the opportunity to challenge the City's determination on legal and factual grounds. The City will not consider or otherwise act upon an untimely protest. F. REJECTION OF PROPOSALS. The City may reject any and all bids or proposals when to do so is in the best interests of the City and may re -advertise for bids or proposals. G. PERFORMANCE BOND Contractor shall provide a Performance Bond in a sum equal to fifty percent (50%) of the contract price. The surety bond shall be executed by a surety company authorized to do business in the State of California, and approved by the City of San Diego. Proof of such performance bond shall be submitted to the City of San Diego Purchasing & Contracting Department prior to issuance of a purchase order. The performance bond shall be submitted to Purchasing & Contracting Department within ten (io) days of request. Failure to provide the bond within the time frame specified by the City shall be cause for the bid to be rejected as non -responsive. The bond shall be maintained by the Contractor in full force and effect during the entire RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page 10 period of performance under contract. Failure to do so shall be cause for termination of the contract. H. SUBMITTALS REQUIRED UPON NOTICE OF INTENT TO AWARD. The successful proposer is required to submit the following documents to P&C within ten (10) business days from the date on the Notice to Intent to Award letter: 1. Insurance Documents. Evidence of all required insurance, including all required endorsements, as specified in Article VII of the General Contract Terms and Provisions. 2. Taxpayer Identification Number. Internal Revenue Service (IRS) regulations require the City to have the correct name, address, and Taxpayer Identification Number (TIN) or Social Security Number (SSN) on file for businesses or persons who provide goods or services to the City. This information is necessary to complete Form 1099 at the end of each tax year. To comply with IRS regulations, the City requires each Contractor to provide a Form W-9 prior to the award of a Contract. 3. Business Tax Certificate. Unless the City Treasurer determines a business is exempt, all businesses that contract with the City must have a current business tax certificate. 4. Bond. A bond as described in Exhibit A. 5. Payment Card Industry Data Security Documents. Evidence of all required documents, as described in Exhibit E. The City may find the proposer to be non -responsive and award the Contract to the next highest scoring responsible and responsive proposer if the apparent successful proposer fails to timely provide the required information or documents. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_2 Page u EXHIBIT B SCOPE OF WORK A. SPECIFICATIONS 1. The City of San Diego (City) is requesting proposals from qualified firms to furnish security guard services at various City facilities. These requirements are not intended to limit the scope of work and duties of the security contractor. The security contractor is expected to conduct its operations in such a manner as to assure the purpose established herein. 2. The City's security services will be divided into seven service areas called "Sections." The City intends to enter into an agreement with one proposer per Section. The City may award more than one contract by awarding separate Sections to various proposers. Awards will be made for Sections where the proposals best meet the City's requirements. Security contractors may submit proposals for one or more Sections. Successful proposers must meet the general requirements applicable to all Sections set forth in sections A through S in this Exhibit, as well as site -specific requirements set forth in the applicable Section(s) for which a security contractor is submitting a proposal. The Sections are as follows: 2.1 Section 1 is comprised of Library sites listed in sections T.i through T.3 of this Exhibit. 2.2 Section 2 is comprised of Community Parks Division I & II sites listed in sections T.4 through T.5 of this Exhibit. 2.3 Section 3 is comprised of Development Services sites listed in section T.6 of this Exhibit. 2.4 Section 4 is comprised of Balboa Park sites listed in sections T.7 through T.8 of this Exhibit. 2.5 Section 5 is comprised of Rose Canyon sites listed in section T.9 of this Exhibit. 2.6 Section 6 is comprised of loth AND B sites listed in section T.lo of this Exhibit. 2.7 Section 7 is comprised of the following sites listed in in sections T.11 through T.20: o Civic Center Public Restroom site listed in section T.11 through T.18 of this Exhibit. o City Administration Building (CAB) site listed in section T.19 of this Exhibit. o City Treasurer site listed in section T.20 of this Exhibit. 2.8 Section 8 is comprised of the information listed in section T.21 of this Exhibit. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 1 3. Contractors shall furnish these services using a combination of roving foot patrols, vehicle patrols and/or stationary guards. Services shall be performed by three (3) guard classifications, Basic Security Guard, Upgraded Security, and Armed Security Guard per Department requirements and bid specifications herein. B. LICENSES 1. To perform the work described in these specifications, the proposer must hold a current Private Patrol Operators License (PPOL). License Number Expiration Date Name Private Patrol Operators License If the PPO license is not registered to a legally established corporation, the PPO license must be registered in the name of the Owner/Operator of the proposer. "Owner/Operator" is defined as an individual actively participating in the day-to-day management and operation of the firm, partnership or joint venture. Pursuant to the Private Security Services Act, California Business and Professions Code section 7580 et seq., the registered licensee may utilize a qualified manager to conduct the licensee's business. The qualified manager must, in addition to complying with the provisions of Section 7582.22 of the Private Security Services Act, must be an individual residing and located in San Diego County at the time of the Request for Proposal closing. 2. Any proposer holding a different license who feels qualified to bid on this work must notify the City Contact in writing at least seven (7) days prior to the bid closing. After a thorough review of the proposed license substitution, the City will inform the proposer, in writing, of its decision prior to the bid closing. The City's decision is final. C. COMPANY ORGANIZATION, STAFFING PROFILE AND RESUMES. 1. Proposers shall provide a company/corporation organization chart, staffing profile, and license including years of tenure for staff. Resumes shall be provided for key personnel including, but not limited to, all management, supervisors, account manager, and account representatives who will be assigned and dedicated to the City's account. 2. The contractor shall not change the individuals assigned to the City's account without the prior approval of the City. The contractor shall provide account representative(s) who have a minimum of five (5) years prior experience in accounts of similar type, size, and scope. The contractor shall clearly define what responsibilities these individuals will be charged with relative to this contract. D. CUSTOMER SERVICE OPERATION 1. Proposer shall provide a customer service operation for City's Contract Administrator(s) or designee(s) and other City customers. The customer service operation RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 2 shall include access to a local number or a toll -free number and provision of an in-house customer service representative who is assigned and dedicated to the City. 2. The in-house customer service representative shall be knowledgeable and responsive relative to contract and customer services issues and available to the City. Customer service is required 8:00 a.m. to 5:0o p.m., Monday through Friday, excluding City holidays; a two (2) hour response time is required for all customer service issues. After hours and weekends will be established at time of award. E. POST AWARD CONTRACT KICK-OFF MEETING 1. Contractor receiving award under this solicitation may be required to attend a post award contract kick-off meeting to be scheduled by the Procurement Contracting Officer. The Procurement Contracting Officer will communicate the date, time, location, and agenda for this meeting to the Contractor. F. INDEPENDENT CONTRACTOR 1. It is understood and agreed that the Contractor is an independent Contractor of the City and not an employee. The City shall not withhold income taxes, social security, or any other sums from the payments made to the Contractor hereafter. If the Contractor employs additional persons in the performance of this contract, those persons shall in no way be considered employees of the City, but rather they shall be employees or Sub Contractors of the Contractor and the Contractor bears full responsibility for compensating those persons. G. SUSPENSION OF WORK 1. The Purchasing Agent unilaterally may order the Contractor in writing to suspend, delay, or interrupt all or any part of the work for such period of time as he or she may determine to be appropriate for the convenience of the City. H. SAFETY ORDERS 1. Goods and services shall conform to the Safety Orders of the California State Division of Industrial Safety and the Occupational Safety and Health Act of 1970. I. EXCEPTIONS 1. If a proposer takes any exception to any part of the proposal requirements and specifications as written, or as amended by any Addenda subsequently issued, or the General Terms & Provisions, they must do so in writing. Said exceptions must be submitted with their proposal. Failure to do so will be construed as acceptance of all proposal provisions, requirements, specifications and General Terms & Provisions. J. ASSIGNMENT OF CONTRACT 1. Contractor shall not assign this contract or any right or interest hereunder, without prior written consent of the City. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 3 K. CITY HOLIDAYS 1. City observed holidays are: 1.1 New Year's Day 1.2 Dr. Martin Luther King Jr.'s Birthday 1.3 Washington's Birthday 1.4 Caesar Chavez Day 1.5 Memorial Day 1.6 Independence Day 1.7 Labor Day 1.8 Veteran's Day 1.9 Thanksgiving Day 1.10 Christmas Day 2. Contractor shall be advised that security services are required for various City sites, three hundred sixty-five (365) days of the year. Therefore, City observed holidays does not constitute that security services are not required. Additionally, the City will not pay additional hourly rate for security service required on City Holidays. L. CONTRACTOR RESPONSIBILITIES 1. All Security Guards assigned to this contract must be provided with the following equipment and supplies. 1.1 A minimum of three (3) uniforms, including shirts, jacket, and trousers or a uniform allowance. Laundry service, or allowance, shall also be provided to clean uniforms. Additionally, one (1) set of protective rainwear shall be provided. 1.2 A pager and either a two (2) way radio or a mobile (cellular) phone to communicate with the Contractor's office. 1.3 A heavy duty, police type, water resistant multi -cell flashlight. 1.4 Patrol log or note books for writing details and appropriate reporting forms. 1.5 City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. 1.6 Contractor shall provide personnel background checks on all personnel and update background checks on infrastructure sites on an annual basis. 1.7 All Guards are required to wear the designated/approved Guard service uniforms for the company that they represent. There are no exceptions. All Guard uniforms must be kept clean and professional at all times. Failure to maintain a neat, clean and professional appearance and uniform may result in removal from the work site by the RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 4 Security Guard supervisor, or City designee. Non -approved uniform attire may also result in removal from the work site. 1.8 The Contractor must have field supervisor(s) who routinely inspect job sites and personnel to insure compliance with site requirements. M. MATERIALS AND EQUIPMENT 1. All materials and equipment referenced in Section L. shall be maintained in good working order. In the event any equipment fails to function, the Contractor shall arrange for immediate replacement, including patrol vehicles if furnished. The Contractor shall be responsible for supplying batteries for all equipment, including City issued pagers, if any. 2. Contractor shall be responsible for paying for repairs to City equipment and for damage which is not a result of normal wear and tear as referenced in section R of this Exhibit. In the event City furnished equipment does not work, the Guard is to note this in the log book and notify the Contract Administrator on the next business day. 3. At this time, the City is researching the implementation of a Guard Tour System. Should the City decide to move forward with the system, additional tasks will be required as part of this Contract. N. KEYS AND EMPLOYEE IDENTIFICATION BADGES 1. Keys supplied to the Contractor shall not be shared or loaned out. They must be retained by authorized Contractor staff to whom they were issued. Failure to abide by these security regulations is a breach in security and may be grounds for removal of the employee from the Contract. These requirements also apply to all access codes provided to Contractor and security guards to gain entrance to City facilities. 2. Keys supplied to Contractor shall not be duplicated, except by the City. Lost keys shall be reported immediately to the Contract Administrator. 3. All keys are the property of the City and shall be returned upon completion of the Contract. If the Contractor loses any of the keys during the term of the Contract or fails to return the keys immediately upon completion or termination of the Contract, the Contractor shall pay the City for the cost of re -keying the locks; such costs may be retained from the final payment. If the City does not re -key the locks, the cost of any replacement key(s) shall be paid by the Contractor; such costs may be retained from monthly payments. 0. PERSONNEL STANDARDS 1. All Security Guards shall meet the following minimum criteria: 1.1 All Guards shall have permanent Guard Cards, issued by the State of California. Temporary or provisional cards are not acceptable. 1.2 Armed Guards must have completed state approved Penal Code section 832 courses [forty (40) hour course], or an alternative plan (reviewed and approved by the RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 5 City) to meet substantially similar training as required under Penal Code section 832. Copies of Guard Cards and proof of Penal Code section 832 courses, or approved alternative training, shall be presented to the Contract Administrator at least two (2) working days prior to the Guards' inclusion in the work schedule. 1.3 All Guards shall possess an acceptable level of agility, stamina, overall good physical health, and be mentally sound to perform assigned duties. 1.4 All Guards, supervisors, and managers shall be capable of lifting 25 lbs. and standing up for up to eight (8) hours at a time. 1.5 All Guards shall be proficient in English, both written and oral communication. 1.6 All Guards shall be capable of operating and responding to radios, pagers, telephones, alarms, and camera equipment. 1.7 All Guards shall have a minimum of five (5) years of experience in Security Guard or equivalent services (e.g. current or retired law enforcement personnel). 1.8 All Security Guards assigned to work under this contract shall serve a minimum of six (6) months continuous service before they are transferred from that assignment to ensure continuity and stability. This applies to initial and subsequent assignments during the contract period. Contractor shall obtain written approval from Contract Administrator/Manager for specific exemptions to this specification, which may be granted based on various factors, to include specific location (and type) of facility under contract. 1.9 All Guards must be on site at the scheduled post hours. Failure to appear on time without prior approval shall result in removal from the post. If a Guard is unable to arrive on site at the designated time, the Guard is responsible for contacting their supervisor immediately in order to assure all scheduled shifts are staffed according to the post hours. 1.10 Guard is on duty. is on duty. Visitors, pets, friends, or family members are not allowed on post while 1.11 The use of music playing devices or ear plugs is prohibited while Guard 1.12 Sleeping on duty is prohibited. If it is determined that a Guard is unaware of their surroundings or appears to be sleeping on duty, their supervisor shall be immediately notified, and the Guard shall be relieved of their post. The City may request that the Guard be removed entirely from servicing the City's Contract. 2. Contractor shall ensure that all guards take a drug test. Contractor shall provide proof that security guards have successfully passed the drug test before they may be assigned to work under this contract. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 6 2.1 The City reserves the right to interview any or all security guards before they are assigned to work under this contract, and the City has discretion to reject security guards from providing services to the City under this contract. 3. Contractor shall also provide trained personnel to man a multi -zone walk- through security metal detector and hand-held metal detectors at City sites that require this service (e.g. City Administration Building). The Department Representative for this Contract is identified in the notice of intent to award letter and is responsible for overseeing and monitoring this Contract. O. BASIC SECURITY GUARD REQUIREMENTS 1. Contractor shall ensure that the following requirements are met for a Basic Upgraded and Armed Security Guard: 1.1 Possess permanent State License Guard Card; 1.2. Have Basic Logs and Reports skills; 1.3. Possess Basic Telephone Etiquette; 1.4. Possess Fundamental Customer Service skills; 1.5. Have learned and understand the Business and Professions Code (B & P), Penal Code (PC) and California Code of Regulations (CCR) laws governing the security industry. 1.6. Have Knowledge of Common and Acceptable Patrol Techniques; 1.7. Have experience with Fire Protection and Alarm Systems; 1.8. Be Proficient in Operation of two (2) way Radio Operations; 1.9. Be Trained in Patrol Vehicle Driving; and 1.10 Possess Fundamental Skills for Interaction with San Diego Police Department (SDPD) Officers and City Personnel. P. UPGRADED SECURITY GUARD REQUIREMENTS 1. In addition to all of the above Basic Security Guard Requirements, the Upgraded Security Guard will be required to have: 1.1 Advanced Fire Detection, Suppression, and Life Safety Training; 1.2. Proficiency in Crowd Control; 1.3. Extensive Customer Service Relations Training; 1.4. Experienced in Property Theft Reduction; 1.5. Advanced Understanding of Powers of Arrest; RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 7 1.6. CPR Training; 1.7. Advanced Training in Emergency Procedures; and 1.8. Prior Police or Military experience is beneficial, but not required. Q ARMED SECURITY GUARD REQUIREMENTS 1. In addition to all of the above Basic and Upgraded Security Guard Requirements, the Armed Security Guard will be required to have the following: 1.1 Permanent Guard Cards, issued by the State of California. Temporary or provisional cards are not acceptable. Guards must have completed state approved Penal Code section (PC) 832 courses [forty (40) hour course], or an alternative plan (reviewed and approved by the City) to meet substantially similar training as required under PC section 832. Upon request by the City, copies of Guard Cards and proof of PC section 832 courses, or approved alternative training, shall be immediately presented to the Contract Administrator. 1.2 A minimum of five (5) years of security guard experience of which two (2) years must be in protecting critical infrastructures, or the equivalent. The following experience will be considered equivalent to satisfying the overall requirement set forth in this section: discharge. 1.1.1 Military: 2 years or more in any branch, with an honorable 1.1.2 Police Officer: 2 or more years with acceptable performance. 1.1.3 Graduate of a Police or Corrections Academy (Must be POST CERTIFIED), and one (1)-year experience protecting critical infrastructures. 1.1.4 Completion of Criminal Justice Degree, Associate or higher, and one (1) year experience protecting critical infrastructures. 1.1.5 Completion of Homeland Security Degree, and one (1)-year experience protecting critical infrastructures. R. CITY RESPONSIBILITIES 1. The City will provide the following for all sites: 1.1 An area for writing reports, to charge telephone and radio batteries. The City will also provide radios when required to contact Station 38, the City radio communication center, or when a bar code reader or wand is applicable. 1.2 All keys and access codes required to gain entrance to City facilities. The City will provide an extra set of keys to be kept in Contractor's main office. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 8 1.3 Telephones that shall be used for emergencies and necessary business calls only. Acceptable use of City telephones are to make 911 calls, calls to the San Diego Police or Fire Department, business calls to the Contractors Office, and calls to the Contract Administrator or their designee. 1.3.1 Security personnel using City provided telephones to make emergency calls shall dial 9-911 to get an outside line and be connected to emergency personnel. S. COURT APPEARANCE 1. If, as a result of action taken by a guard performing services under the terms of this contract, Contractor shall ensure that the security guard makes a court appearance or appearance on behalf of the City. The City will pay the Contractor the regular hourly bill rate as specified on the invoice the amount of time spent in court by the guard, plus one-half (1/2) hour travel time each way. Hours must be reflected on backup documents submitted with invoices, where the hours will be identified as "Court Appearance." If court appearances result in guards working more than forty (4o) hours per week, then overtime of one and a - half (1-1/2) the hourly bill rate will be paid by the City. Hours must be reflected on backup documents submitted with invoices, where the hours will be identified as "Authorized Overtime." T. SITE -SPECIFIC SPECIFICATIONS 1. LIBRARY DEPARTMENT 1.1 Standard Security Operating Procedures 1.1.1 Currently, the total number of hours required for the Central Library is approximately 24,804 hours per year or four hundred seventy-seven (477) hours per week. The Central Library will require eight (8) upgraded guards per day including the coverage needed for overnight patrol. The number of hours required may be subject to change due to security needs and available budget. 1.2 Hours 1.2.1 See Contractors' Pricing for hourly breakdown for each Library location. 1.2.2 Guards must report to the Security Supervisor during open business hours and under ordinary circumstances. 1.2.3 The Security Supervisor or Library Administration staff shall be contacted for assistance to deal with any problems with Library patrons that cannot be resolved immediately. 1.3 Equipment 1.3.1 Guards are issued a communication device (radio, cell phone, etc.) to carry at all times while on duty and on breaks. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 9 1.4 Security Desk 1.4.1 Guards must read previous shift logs and reports at the beginning of each shift and acquaint themselves with pertinent information and security concerns. 1.4.2 One (i) Guard is to remain at the Security Desk to monitor the front gate and camera at all times when the building is open to the public. The Guard is to stay alert for potential problems and observe everyone entering and leaving the Library. 1.5. Patrol 1.5.1 The other Guards shall make rounds of the public floors every half hour, checking each restroom and aisle thoroughly for potential problems. A sign -in sheet is to be initialed at the desk on every floor. At least forty — five ( 45) minutes of each round shall be spent away from the first floor Security Desk. A check system shall be in place to ensure security officers are actively patrolling as assigned. 1.5.2 Forty-five (45) minutes of each round is to be spent patrolling the outside of the building including the exterior perimeter, parking garage level P1, and parking garage level P2. Persons loitering on the sidewalks are to be asked to move along. 1.5.3 This is a public building. Patrons must obey the Rules of Conduct for Library Patrons or be subject to suspension. More information can be found at https://www.sandiego.gov/sites/default/files/dilLolrulesofconduct.pdf 1.5.4 Guards are not to detain or question a person in an isolated area without a second person present. In case it is necessary to detain someone, always notify the Lead Security Supervisor or Librarian In -Charge of Central Library. 1.6 Library Standing Orders that Apply 20 All Library Facilities 1.6.1 Guards at all Library facilities shall prepare daily security reports and logs that indicate activities occurring in the facility, its perimeter, and where applicable, its grounds and parking lot in accordance with Standard Security Operating Procedures for each facility. These reports are to be made available to the Contract Administrator and other designated staff upon request. Guards shall read previous shift logs and reports at the beginning of each shift and acquaint themselves with pertinent information and security concerns. 1.6.2 Guards shall use a designated telephone at each facility for job related outgoing calls, unless there is an emergency. This telephone is to be used for Library business only. Pay phones at each facility are available for personal and public use. Guards may place a call for a patron only in the event of an emergency. 1.6.3 Guards at all Library facilities shall comply with and enforce, the Rules of Conduct for Library Patrons. Guards shall ask patrons who refuse to obey the rules to leave the premises. Reasonable force is to be used only if Guards are physically threatened or if they feel another person's safety is in jeopardy. If necessary, Guards are to call the San Diego Police Department for assistance. 1.6.4 Guards shall enforce the Rules of Conduct for Library Patrons. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 10 1.6.5 Guards shall promptly, but tactfully, remove intoxicated, loud, and disruptive people from the building. If the person will not leave willingly, call San Diego Police Department for assistance. When in doubt, the Guard shall always check with the Branch Manager before taking action. 1.6.6 Guards shall use the designated staff telephone for all job - related outgoing phone calls, unless there is an emergency in which case the public phone may be used. Both telephones are to be used for library business only. Guards may place a telephone call for a patron only in case of emergency. 1.6.7 If the library staff requests surveillance of a patron, that patron is to be observed only and not confronted without cause. 2. CENTRAL LIBRARY 2.1 Provisions Specific to Central Library 2.1.1 At the Central Library, Guards must always notify the Lead Guard / Lead Security Supervisor and Librarian In -Charge when the San Diego Police Department has been called. In Branch Libraries the Branch Manager or their designee must be notified. 2.1.2 Guards at all Library facilities shall promptly, but tactfully, remove intoxicated, loud, and disruptive patrons from the premises. If a patron will not leave willingly, Guards are to call the San Diego Police Department for assistance. When in doubt, the Guard shall always check with the Lead Guard/Security Supervisor/Librarian In - Charge at the Central Library, or the Branch Manager/designee at Branch Libraries, before taking action. 2.1.3 Guards at all Library facilities shall call San Diego Police Department to report any outside disturbance near the facility entrance, before and after Library business hours. 2.1.4 Guards shall follow procedures for opening, closing, and securing the building and responding to gate alarms. 2.1.5 Guards at all Library facilities shall be required, for other locations, within a two (2) block area of the Library facility. 2.1.6 In emergency situations (e.g., fire, flood, earthquake, bomb threats, riots), Guards shall follow instructions outlined in the Standard Security Operating Procedures and the Emergency Manual for each facility. 2.1.7 Duties shall be detailed in the Standard Security Operating Procedures for each Library facility. The Library may add in writing further duties if necessary. Any changes shall remain within the overall scope of the contract. 3. BRANCH LIBRARIES 3.1. Standard Operating Procedures RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page ii 3.1.1 Currently, the total number of hours required for the Branch Library locations is approximately 49,972 hours per year or nine hundred sixty-one (961) hours per week. The number of hours may be subject to change due to security needs and available budget. 3.1.2 To help fulfill the Library's public service mission, it is essential that the Security Guards interact positively with both the public and the staff at all times. The work entails constant public contact with a diverse clientele which requires sensitivity and skills in human relations. The standard operating procedures are established for the conduct of Security Guards providing security services at Branch Libraries. 3.2 Check -In Procedures 3.2.1 Guards shall check -in with the Branch Manager or their designate upon starting their shift. At check -in, Guards shall be given the activity sheet to record daily information. 3.2.2 Guards shall sign -in on the activity sheet with date, time, and name on a daily basis. 3.3 General Instructions 3.3.1 Guards must report to the Branch Manager or their designate during normal business hours and under ordinary circumstances. The Branch Manager's instructions are to be followed at all times. 3.3.2 Guards shall read previous day's log and reports at the beginning of their shift and acquaint themselves with pertinent information and security concerns. 3.3.3 Guards shall patrol in accordance with the Post Orders Duties outlined for each branch library. 3.3.4 Patrol the building and grounds throughout the shift. This includes the public restrooms as well as outside the building. 3.3.5 It is important that Guards regularly walk throughout the building; Guards shall patrol twenty-five (25) of every thirty (3o) minutes. 3.3.6 If there are two (2) Guards, they shall not be stationed together. They may update one another, but shall not sit, stand, or patrol as a team, unless a particular situation warrants it. 3.4 Gate Alarm Procedures 3.4.1 When gate alarm sounds: Guard shall politely ask person to step aside. Check with patron to assure that any library material they may have is properly checked out. If the material is checked -out take it to the circulation desk to be deactivated again. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 12 3.4.2 If alarm continues, politely check all packages and briefcases with patron approval. 3.4.3 If alarm continues thereafter and patron denies possession of library material, politely request the patron to accompany Guard to the librarian's office and consult with the Branch Manager to resolve the problem. Department. 3.4.4 If the problem cannot be resolved, call the San Diego Police 3.5 Closing Procedures 3.5.1 The Guard shall notify patrons that the library is closing about ten (10) minutes before closing. They shall walk through the entire building, checking all areas and/or rooms and quietly tell the patrons they have about five (5) or ten (10) minutes before the library closes. Shouting and endless repetition of the message is not permitted. Bull horns or other amplification devices may not be used. Patrons have the use of the library until the building is officially closed. 3.5.2 After the last patron has left and the front door is locked by the library staff, the Guard shall check the restrooms and other secluded areas of the library to make sure all patrons have exited, and windows are closed. The Guard shall exit the building with the rest of the library staff. 3.6 Reports 3.6.1 Guards shall complete an incident report under circumstances involving a patron that has been issued a suspension letter and under circumstances when the San Diego Police Department is summoned. All incident reports shall be clear and legible and must contain the following information: San Diego Police Department report number, date and time of the incident, full name of the security guard and badge number, description of the incident including any photographs, identity of the individuals or witnesses involved, description of the action taken by the guard. Keep and maintain all incident reports and provide reports to the designated City staff. 3.6.2 Guards are responsible for keeping a log of the daily occurrences on the activity sheet they sign -in on at the start of their shift. All occurrences requiring an incident report and accident report shall also be noted on the activity sheet. The activity sheet will be turned into the Branch Manager at the end of the week and shall be considered the official record of the weeks work. 3.7 LOCATIONS OF BRANCH LIBRARIES Allied Gardens/Benjamin Branch Library 5188 Zion Avenue San Diego California 9212o- 2728 4255 Mt. Abernathy 92117- Balboa Branch Library Avenue San Diego California 5028 Carmel Mountain Ranch Branch 12095 World Trade 92128- Library Drive San Diego California 3709 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 13 Carmel Valley Branch Library 3919 Townsgate Drive San Diego California 92130- 2584 City Heights/Weingart Branch 92105- Library 3795 Fairmount Avenue San Diego California 2605 2920 Burgener 92110- Clairemont Branch Library Boulevard San Diego California 1027 92115- College-Rolando Branch Library 660o Montezuma Road San Diego California 2828 Kensington -Normal Heights Branch 92116- Library 4121 Adams Avenue San Diego California 2507 92037- La Jolla/Riford Branch Library 7555 Draper Avenue La Jolla California 4802 92111- Linda Vista Branch Library 216o Ulric Street San Diego California 6628 92113- Logan Heights Branch Library 567 S. 28th Street San Diego California 2438 92126- Mira Mesa Branch Library 8405 New Salem Street San Diego California 2398 925 W. Washington 92103- Mission Hills Branch Library Street San Diego California 1895 92108- Mission Valley Branch Library 2123 Fenton Parkway San Diego California 4739 Mountain View/Beckwourth Branch 92113- Library 721 San Pasqual Street San Diego California 1839 92117- North Clairemont Branch Library 4616 Clairemont Drive San Diego California 2701 92104- North Park Branch Library 3795 31st Street San Diego California 372o North University Community Branch 92122— Library 882o Judicial Drive San Diego California 4684 92105- Oak Park Branch Library 2802 54th Street San Diego California 4941 4801 Santa Monica 92107- Ocean Beach Branch Library Avenue San Diego California 2810 92154- Otay Mesa -Nestor Branch Library 3003 Coronado Avenue San Diego California 2198 92109- Pacific Beach/Taylor Branch Library 4275 Cass Street San Diego California 4005 92139- Paradise Hills Branch Library 5922 Rancho Hills Drive San Diego California 3137 92107- Point Loma/Hervey Branch Library 3701 Voltaire Street San Diego California 1606 17110 Bernardo Center 92128- Rancho Bernardo Branch Library Drive San Diego California 2002 13330 Salmon River 92129- Rancho Penasquitos Branch Library Road San Diego California 2641 92119- San Carlos Branch Library 7265 Jackson Drive San Diego California 2314 101 W. San Ysidro 92173- San Ysidro Branch Library Boulevard San Diego California 2516 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 14 Scripps Miramar Ranch Branch Libra 10301 Scripps Lake Drive San Diego California 92131- 1026 Serra Mesa -Kearny Mesa Branch Library 9005 Aero Drive San Diego California 92123- 2312 92139- Skyline Hills Branch Library 7900 Paradise Valley Rd San Diego California 1460 92124- Tierrasanta Branch Library 4985 La Cuenta Drive San Diego California 2601 University Community Branch 92122— Library 4155 Governor Drive San Diego California 2501 92103- University Heights Branch Library 4193 Park Boulevard San Diego California 2510 Valencia Park/Malcolm X Branch 92114- Library 5148 Market Street San Diego California 2209 4. COMMUNITY PARKS I DIVISION SKATE PARKS 4.1 Guards shall monitor, secure, and protect the historic park structures and plant material in the gardens by giving verbal warnings or if necessary calling the San Diego Police Department for assistance. 4.2 Guards shall close and lock all gates. If there are any non -City vehicles still parked in any of the parking lots, and there is no one near the vehicle that could be the owner, the gates will still need to be locked and the vehicle information entered into the patrol log. There will be signs with the Security's mobile phone number for patrons to contact in an emergency. 4.3 PARK GATES 4.3.1. Guards shall secure six (6) gates for COMMUNITY PARKS I DIVISION at the following locations: (1) Linda Vista Skate Park Address: 7064 Levant Street Open and close on all weekends and holidays Close 7 days per week Open: 9:ooam Close: 9:oopm 2. Carmel Valley Skate Park Address: 12600 El Camino Real Open and close on all weekends and holidays Close only on weekdays (Monday -Friday) Open: 1o:ooam Close: 8:oopm 3. Robb Field Skate Park Address: 2525 Bacon Street Open and close on all weekends and holidays Close only on weekdays (Monday -Friday) RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 15 Open: 10:o0am Close: Dusk 4. Rancho Penasquitos Skate Park Address: 1o111 Carmel Mountain Road Open and close on all weekends and holidays Close only on weekdays (Monday -Friday) Open: io:ooam Close: Dusk 4.4 COMMUNITY PARKS I DIVISION OTHER PARKS (1) Soledad Natural Park Address: La Jolla Scenic Drive/Via Capri Open and close gates on holidays Close gates daily 4.5 COMMUNITY PARKS I DIVISION JOINT USE FACILITIES 4.5.1 EXISTING JOINT USE FACILITIES (1) Alcott Elementary Joint Use Address: 4680 Hidalgo Ave Open and close gates on weekends and holidays (year-round) Close gates Monday through Fridays (June through August) and during school year winter and spring breaks Open: 6:ooam Close: Dusk 5. COMMUNITY PARKS II DIVISION 5.1 Community Parks II Division Comfort Stations Security Gates Sites (1) Azalea Recreation Center Restroom Gates, 2596 Violet Street, San Diego (2) Cherokee Point Comfort Station, 3735 38th Street, San Diego (3) Chicano Park, 1982 National Avenue, San Diego (4) Hollywood Neighborhood Park Comfort Station, 2301 Shamrock Street, San Diego (5) Keiller Neighborhood Park Comfort Station, 7400 Lisbon Street, San Diego (6) Montclair Neighborhood Park Comfort Station, 2971 Nile Street, San Diego (7) Teralta Park Comfort Station, 410o Central Avenue, San Diego (8) Ward Canyon Neighborhood Park Comfort Station, 29th Street, at 39th and Adams, San Diego RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 16 (9) Robert Egger/South Bay Recreation Center Comfort Station, 1885 Coronado Avenue, San Diego 5.2 COMMUNITY PARKS II SECURITY GATES SITES (1) Charles Lewis Neighborhood Park, 4550 Home Avenue, San Diego (2) Marie Widman, 6715 Imperial Avenue, San Diego (3) Montgomery -Waller, 302o Coronado Avenue, San Diego (4) Palm Ridge, 751 Firethorn Street, San Diego (5) Silver Wing, 3737 Arey Drive, San Diego 5.3 COMMUNITY PARKS II SKATE PARK SITES (1) Bill and Maxine Wilson Skate Park, 702 S. 3oth Street, San Diego (2) Charles Lewis Skate Park, 6610 Potomac Street, San Diego (3) Park de la Cruz Skate Park, 3901 Landis Street, San Diego 5.4 URBAN VILLAGE COMPLEX SECURITY GUARD SERVICES, 438o LANDIS STREET, SAN DIEGO 5.4.1 Security Guard Services at City Heights Urban Village Complex 5.5 MOUNT HOPE CEMETERY SECURITY GUARD SERVICES 5.5.1 Saturday, Sunday and City holidays, open entrance gates at 8:00 a.m., proceed to open the access door to restroom located at the front of the cemetery office, patrol cemetery grounds, close restroom, and entrance gates at 4:00 p.m. 5.6 ADDITIONAL AS NEEDED SERVICES -ALL SITES 5.6.1 Security Guard Services as needed. (All additional services require prior approval of authorized personnel of Community Parks II Division.) 5.7. South Mission Beach Parking Lot and Mission Bay Park Mobile Patrol, Gate Closures and General Inspection 5.6.2 Security Services will consist of mobile patrol from lopm to 4am daily. During the six -hour time frame security guard will closing/open (parking lot) gates for South Mission Beach Parking Lot and Mission Bay Park: Crown Point Shores, Fanuel Park (close only), Mission Point Park, Fiesta Island (open only) and safety inspections at South Shores. 5.6.3 Each inspection will consist of a thorough drive through of the property and may include but is not limited to, door and window checks, and completing lighting and safety reports. Officers will check for signs of vandalism, transients, and any other issues that may be of a security concern. Reports will be provided to the Senior Park Ranger on a daily basis. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 17 6. DEVELOPMENT SERVICES CENTER (DSC) 6.1 Basic Duties 6.1.1. Security Guards, when reporting in for duty at the Development Services Center (DSC), shall then report to the Guard station on the third floor and collect the keys from the guard they are relieving. A locked drawer is provided to lock logs, radios, telephones, paper work, or personal items when on duty. Any special instructions will be left there by the Building Manager or other Security Guards. Phones in the building are for emergency use only. Cell phones shall be carried at all times while on duty. When not on security patrol duty, the Guard shall be at the Security Guard station. If unauthorized persons are observed entering the building, check the incident out and remove that person from the building, except for unusual evening meetings. For entry into the building after hours (5:0o p.m. to 6:45 a.m.), a valid picture I.D. is required. All persons must sign in and out on the log provided. 6.1.2. Security Guards shall log in all equipment received at shift turnover (e.g. radio, pager, door control pager). Guards shall complete an incident report under circumstances involving a patron that has been issued a suspension letter and under circumstances when the San Diego Police Department is summoned. All incident reports shall be clear and legible and must contain the following information: San Diego Police Department report number, a date and time of the incident, full name of the security guard and badge number, description of the incident including any photographs, identity of the individuals or witnesses involved, description of the action taken by the guard. Keep and maintain all incident reports and provide reports to the designated City staff. 6.1.3. For DSC emergency elevator problems, when Guards observe people who are trapped in the elevators, Guards shall call the Fire Department and Station 38 and inform them of the problem. Guard shall notify Building Manager. 6.1.4. If evening meetings are scheduled, Guards shall be stationed at the Guard station. All employees or visitors to the building shall be asked to sign in and out. 6.1.5. If no meetings are scheduled, starting at time specified in Post Orders, Guards shall commence making rounds. Rounds shall be made eight (8) times per shift or one (1) per hour. 6.1.6. Areas of responsibility for all Guard shifts are all floors of the DSC, outside of building, loading dock, and DSC parking lot. 6.2. Hours a. Daily, Monday through Friday (1) Basic: 6:0o a.m. to 2:00 p.m. (2) Basic: 2:00 p.m. to 10:0o p.m. (3) Basic: 10:0o p.m. to 6:oo a.m. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 18 b. Weekends (1) Basic: 6:0o a.m. to 2:00 p.m. (2) Basic: 2:00 p.m. to 10:0o p.m. (3) Basic: 10:00 p.m. to 6:00 a.m. 6.3. Location The Development Services Center is located at: 1222 First Avenue San Diego, CA 92101-4806 7. BALBOA PARK 7.1. Introduction 7.1.1 The Guard posting is not only for the security of the facilities, structures, and plant material in Balboa Park, but also to provide assistance and information to persons the Guards come into contact with during their normal patrol duties. Balboa Park is one of the largest urban parks in the United States and contains historic structures and unique plants. Guards are expected to preserve and protect these valuable resources. 7.2. Conduct 7.2.1. Guards shall be courteous and professional to all individuals. Guards shall limit conversations to greetings, salutations, and public relations information about Balboa Park. 7.3. Chain of Command 7.3.1. Guards shall receive orders from their Supervisor or the Senior Park Ranger - Security Contract Site Manager. Guards may also receive direction from Management level Park and Recreation Department staff. If Guards have any questions about their orders, they shall contact their supervisor or Contractor for guidance. 7.4. Training 7.4.1. Security Services Supervisor shall be responsible for training all initial Guard staff on the post orders and related information about Balboa Park. 7.5. Phone Calls and Photocopy Machines 7.5.1 Guards shall make any necessary personal phone calls at a pay phone located at the entrance to the Balboa Park Activity Center. Guards are not to use any telephones in the Balboa Park Administration Building or use any other copy machine, except for the copy machine in the Security Office. Only copies of patrol logs, incidents reports, and related material for this site are allowed to be copied on this machine. 7.6. Personal Vehicles RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 19 7.6.1 Guard's personal vehicle is to be parked in the dirt lot south of the Balboa Park Administration Building. 7.7. First Floor Kitchen 7.7.1 The kitchen on the first floor is there for all to use. The Guards are not to take any other food or drink except their own from the kitchen. 7.8. Post Equipment 7.8.1. Equipment and supplies provided by the City of San Diego Park and Recreation includes: 7.9. station 7.8.2. Post Keys Balboa Park Administration Building front door, pad lock gate, and comfort 7.9.1. Security Code for the Balboa Park Administration Building will be provided at the time of contract initiation. 7.10. Security Office 7.10.1. Space will be provided for the Security Guard to check into and with a lock box for post equipment. 7.11. Photocopies 7.11.1 The first -floor copy machine will be provided for post use only. 7.12. Equipment and supplies provided by Contractor includes: 7.12.i. Mobile Telephone. This is to be used for contacting the Security Guard supervisor and emergencies — 911 or Fire Department. 7.12.2. Flash light and protective rain gear. 7.12.3. Patrol Log: This is used to report information. 7.13. Patrol Binder 7.13.1 Contractor shall supply an incident report, patrol log, and other forms as required. 7.14. Patrol Vehicle 6.14.1 This vehicle must be kept in good working condition at all times. It is also the responsibility of the Contractor to make any repairs needed to the patrol vehicle the same day it is found. If the vehicle cannot be repaired before the beginning of the next day, RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 20 another patrol vehicle must be supplied. The patrol vehicle must have Contractor's logo on each side and be of good condition. The vehicle cannot have excessive dents or scratches. 7.14.2 Guards are to make sure the patrol vehicle is fueled up, kept clean, and ready for the next shift. Oil and fuel must be supplied by the Contractor. Do not park the patrol vehicle in front of the Balboa Park Administration Building. The patrol vehicle is to be parked south of the building in the dirt lot. Do not park the vehicle in the Deputy Director's parking space at any time. 7.15. Post Hours 7.15.1 Seven (7) days a week, including Saturdays, Sundays, and Holidays. Each shift includes a half hour lunch break. a. A Shift = 4:00 p.m. - 12:30 a.m. b. B Shift = 12:00 a.m. - 8:30 a.m. C. C Shift = Emergency or Special Event shift on an as needed basis. 7.16. Location and Phone Numbers 7.16.1 Balboa Park is located at: 2125 Park Boulevard San Diego, CA 92101 Office: (619) 235-112o Mobile: (619) 98o-6090 7.17. Security Alarm Procedures 7.17.1 There is an electronic security alarm system that monitors all openings of the Balboa Park Administration Building. This alarm system shall be armed and disarmed on a daily basis by the Guard. 8. BALBOA PARK ADMINISTRATION BUILDING INTERIOR CHECK 8.1. The building shall be checked by the Guard before the alarm system is activated and after the alarm system is deactivated. This shall consist of the Guard checking each floor of the building and looking for doors or windows left open and any City staff still working in the building. The building needs to be completely emptied of personnel before the alarm can be activated. 8.2. Basic Duties 8.2.1 The following duties shall be performed as part of the work schedule and hours as described hereafter. Any changes shall remain within the overall scope of the Contract. Service shall consist of a roving Guard with a vehicle who will be based at the Balboa Park Administration Building Security Office and will be responsible for patrolling the areas specified. 8.2.2. Guard shall secure and protect park facilities and resources by watching for fire, theft, utility failures, water breaks, and any facility or park electrical fixture not working. Upon finding any minor, major, or emergency utility failure, Guard shall prepare an incident report for the Senior Park Ranger with the location and nature of the problem. RFP - Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 21 8.2.3 In the case of an emergency utility failure, the Guard shall immediately notify the City of San Diego, Emergency Operations "Station 38" dispatch at (619) 527-766o. 8.2.4. In the case of fire, theft, or any crime in progress, Guards shall call 911 emergencies. 8.3. Comfort Stations 8.3.1. Guards shall secure nine (9) comfort stations (restrooms) on the east side of Balboa Park and Presidio. This includes reporting any vandalism or damage in the patrol logs. Any major vandalism must be reported to the Senior Park Ranger with an incident report before the end of shift. (1) Golden Hill Park, No. 509 25th Street and Russ Boulevard (2) 28th Street Park, No. 851 28th Street and A Street (3) Grape Street Park, No. 508 28th Street and Grape Street (4) Velodrome/Ball Field, No. 1017 Morley Field (5) Tennis Court, No. 1013 Morley Field (6) Ball Field/Concession Stand, No. 1077 Jacaranda Drive and Morley Field (7) Shneider Hill No. 510 Jacaranda Drive and Morley Field (8) Adjacent to Golden Hill Recreation Center, No. 525 260o Golf Course Drive and Russ Boulevard (9) Pam Canyon 4452 Taylor Street, No. 338 8.3.2 Guards shall check the interior of both the men's and the women's restrooms. If there is anyone sleeping or other illegal activity occurring in the restroom, Guards shall take the appropriate action required, including calling the San Diego Police Department in order to rectify the situation. Guards shall close and lock all restroom door/gates. 8.4. Park Gates 8.4.1. Guards shall secure fourteen (14) gates on the east mesa and west mesa Balboa Park and Presidio Park at the following locations: (1) Morley Field Dog Leash Area located at 2000 Morley Field Drive, (2) Morley Field Ball Fields Area located at 250o Jacaranda Place, RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 22 (3) Pershing Yard located at 230o Pershing Drive, northwest side, (4) Golden Hill located at 25th Street and Russ Boulevard, (5) Golden Hill located at 26th Street and Russ Boulevard, and (6) Administrative Gates (three (3) total) located at 2125 Park Boulevard. (7) West Mesa Gates (four (4) total) along Balboa Drive starting at 6th ave and Balboa Dr. (8) Presidio Park Gates (two (2) total) at 4452 and 4457 Taylor Street 8.4.2. Guards shall monitor, secure, and protect the historic park structures and plant material in the gardens by giving verbal warnings or if necessary calling the San Diego Police Department for assistance. 8.4.3 Guards shall close and lock all gates. If there are any non -City vehicles still parked in any of the parking lots, and there is no one near the vehicle that could be the owner, the gates will still need to be locked and the vehicle information entered into the patrol log. There will be signs with the Security's mobile phone number for patrons to contact in an emergency. 8.5. Illegally Parked Vehicles 8.5.1 Guards shall report any illegally parked vehicles or vehicles left over night for more than two (2) days to the Senior Park Ranger with an incident report. Guards shall make sure to provide the exact location, make/model, plate number, and the date the vehicle was first reported. 8.6. Valet in the Park 8.6.1 If Guards witness valet staff driving valet vehicles in an unsafe manner or damage property, report it to the Senior Park Ranger with an incident report before the end of shift. Also report any traffic back-ups that the valet stop may cause during the evening. 8.7. Duties for A Shift 8.7.1. Time(s) and Description of Activities 8.7.2. Monday through Friday (4:0o p.m. — 12:3o a.m.) 8.7.2. Guards shall notify the receptionist upon arrival and sign in on the Security Guard Patrol Log. Guards shall check for any special instructions, problem issues on patrol, or special events. Guards shall make one (1) security round and return no later than 5:00 p.m. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 23 8.8. Saturday, Sunday, and Holiday Shifts 8.8.1. Guards shall sign in on the Security Guard Patrol Log. If any of post equipment is missing, Guards shall contact the Supervisor and make a note of the item or items that are missing or damaged. Guards shall include the time, date, item, and their name in the log. 8.9. Each Day, Shift A 8.9.1. Guards shall lock/close all first floor and basement outside doors and windows except the wooden double doors. Guards shall stand by the Security Office and document the picture identification of any persons entering the Administration Building after 5:0o p.m. If a person refuses to allow the Guards to document their identity, they shall not allow the person to go any further into the building (e.g., up the elevator). 8.9.2. Guards shall lock/close the three (3) gates to the equipment yards south of the Balboa Park Administration Building. Once all three (3) equipment yard gates are locked, security rounds shall be done on foot in this yard and the yard will need to be accessed through the pedestrian door until the gates are unlocked in the morning. 8.9.3. Guards shall start security rounds of all areas, including the interior of the Administration Building. 8.9.4. Guards shall patrol the interior of the Administration Building one (1) last time before setting the building alarm. Guards shall check all floors, roof, and restrooms. 8.9.5 Guards shall set the Administration Building alarm. 8.9.6 Guards shall meet with B Shift at the front of the Administration Building to give all the Post Equipment (site keys, mobile phone, etc) to the next shift. Guards shall relay any information about special instructions, special events, or problem areas to the next shift. 8.10. Duties for B Shift 8.10.1. Monday - Sunday and Holiday Shifts (12:00 a.m. - 8:3o a.m.) 8.10.2 Guards shall take over for A Shift and sign -in on the patrol log. Guards shall ask the off -going Guard for any new information, memos or special instructions that they need to be aware of. Guards assuming the post are responsible for all post equipment. Contractor shall be responsible for any broken or damaged City equipment. 8.10.3. Guards shall start security rounds of all areas, including the interior of the Administration Building. Guards shall check for any special instructions, problem areas, or special events on the information board in the Security Office. Guards shall make sure to reset the security alarm if the restroom has been used. 8.10.4 Guards shall turn the Administration Building alarm off and check the whole building for any unauthorized persons and turn on the lights on the first floor. Guards RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 24 shall unlock the three (3) equipment yard gates south of the Administration Building and secure the locks to the gates. 8.10.5 Guards shall return to the Security Office and also return the orange cones on the inside and outside of the wooden double doors on the first floor and return the warning signs from Security Office on the south side of the front door. The sign: "Warning - Door Must Be Pulled Shut To Properly Lock" and Hours of Operation signs shall be placed in the Security Office for Shift A. Guards shall unlock the wooden lobby double doors and remain on the first floor near the Security Office. The inside Guard post is to monitor and record any non -City staff entering and exiting the building. City staff shall have an identification card, name tag, or uniform. The primary duty of the inside Guard is to stay on the first floor to monitor the entrance doors and elevator. The Guard shall have non -City staff sign in and out of building. Guards shall monitor any unauthorized vehicles entering the equipment yard. An unauthorized vehicle would be any non -City Employee entering the yard. 8.11. Newspapers 8.11.1 Newspapers are routinely delivered to the Balboa Park Administration Building. Guards are not to open newspapers delivered to the building. The papers are to be placed on the receptionist desk. 8.12. End of Shift 8.12.1 Guards shall return all post equipment to the Security Office. If any item is missing or damaged, Guards shall make a note of the item or items. Guards shall return the patrol vehicle to the south vehicle storage area and sign out on the patrol log. If there are incidents reports, Guards shall submit them to the Senior Park Ranger's office before the end of shift. 8.13. Security Rounds 8.13.1 Foot and vehicle patrol in conjunction with security rounds, are the primary responsibility of the Security Guard. Security of staff and facilities and the protection of the parks resources are paramount. 8.13.2 Contractor shall invoice the City for mileage accrued for performing vehicle patrols. Patrol mileage billings shall be noted on monthly invoices as a separate line item exclusive of hourly security guard labor bill rate. 8.13.1 The City will pay mileage cost in accordance with the Federal General Service Administration's (GSA) privately owned vehicle reimbursable rate. If the reimbursable rate changes during a contract year, Contractor shall submit documentation from the GSA to obtain written approval from the City, prior to increasing mileage bill rates to the City. The GSA reimbursable rate is available at www.gsa.gov. 8.13.2 Doors found unlocked shall be re -locked and the actions shall be recorded in the patrol log. When a door is found unlocked, Guard shall open the door and check inside for any intruders or unauthorized persons. If unauthorized persons or intruders are found, Guards shall ask them their business because this person may be a criminal. Guards shall follow Contractor's policy on unauthorized persons and get all the information from this person or persons that the Guard can. San Diego Police Department may need to RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 25 be called. If it is found that this person is allowed in the building, Guard shall still note the person's name and secure the door. 8.13.3 Any water breaks, lights out or broken, and any damaged City park property found, shall be recorded with the location and time by the Guard who shall report it to the Senior Park Ranger and submit an incident report before the end of their shift. 8.13.4 Guards are not authorized to receive or hold any packages or money on the behalf of a tenant. 8.13.5 Guards shall recognize any memos posted by the Senior Park Ranger that may require the orders to be periodically altered. 8.14. Patrol Log 8.14.1 Once Guard has all the post equipment and has assumed the post, Guard shall start their log entries. Guards shall note the time they assumed the post and list all equipment and its condition they assumed. 8.14.2 The patrol log is a legal record of what takes place at the post. It shall be legibly written in black ink and only contain information and facts about the events or actions of the post. Guards shall not make any artwork, scribbling, or other such writing or marks in the patrol log. 8.14.3 Additionally, patrol logs will be accurate and timely. An accurate log will reflect the true condition of the post as to the last entry. Patrol logs are not fiction and so they must reflect only things as they are not how they should have been or are going to be. A timely patrol log reflects events as they happen. At no time will a Guard pre -enter events. Patrol logs will only reflect events that have happened or are happening. 8.15 Incident Reports 8.15.1 Guards shall complete an incident report under circumstances involving a patron that has been issued a suspension letter and under circumstances when the San Diego Police Department is summoned. All incident reports shall be clear and legible and must contain the following information: San Diego Police Department report number, a date and time of the incident, full name of the security guard and badge number, description of the incident including any photographs, identity of the individuals or witnesses involved, description of the action taken by the guard. Keep and maintain all incident reports and provide reports to the designated City staff. A written incident report must be turned into the Senior Park Ranger's Office in room #201 at the end of the shift, or the following business day. 8.16 Security Check Point List 8.16.1 Start checking for unlocked doors. 8.16.2 Stop checking for unlocked doors. 8.16.3 These rounds are to be done continually. 8.17 Balboa Park - Central Mesa RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 26 8.17.1 Guards shall check for any skateboarders in the gardens and Prado areas on foot. Guards shall also check all parking lots for any illegal activity in vehicles and public restrooms. In Central Mesa alcohol is allowed from 8:00 a.m. to 8:0o p.m. The most important areas to check are the following: a. Alcazar Gardens b. Botanical Building c. Organ Pavilion d. Persian Carpet Fountain e. Zoro Gardens f. Lilly Pond g. Large Fountain areas. 8.18. Balboa Park Administration Building 8.18.1 Guards shall patrol inside and outside and check all doors. Lobby doors shall be locked. Guards shall set the alarm Monday through Friday in accordance with sections 8.9 and 8.10 of this Exhibit. 8.19. Chapel and Veteran's Memorial Garden 8.19.1 Guards shall patrol around the outside of the building, checking all doors to ensure they are locked. Guards shall patrol the Memorial Garden. Guards shall inform the public that there is no skateboarding or any glass containers in the garden at any time. 8.20. Library 8.20.1 Guard shall patrol around the outside of the building, checking all doors to ensure they are locked. 8.21. Balboa Park Activity Center 8.21.1 Guards shall patrol around the outside of the building, checking all doors to ensure they are locked. 8.22. Blind Recreation Center 8.22.1 Guards shall patrol around the building checking all doors to make sure they are locked, and for illegal lodging. 8.23. War Memorial 8.23.1 During the day, Guard shall patrol around the building to check for skateboarders and transients drinking. If there are, Guard shall inform them that there is no alcohol allowed in Balboa Park and that they need to leave or the police will be called to have them removed. At night when the building is closed Guard shall patrol outside to check all doors and for the above items also. 8.24. Rose and Desert Garden RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 27 8.24.1 There is a problem with the theft of roses and desert plants. When someone picks a single rose let them know it is not allowed. If the person continues to pick rose(s), report the incident by calling the San Diego Police Department to come and issue a citation. Guards shall only observe and report and not put any individuals under citizen's arrest/or detain any individuals. 8.25. Pepper Grove Picnic Area 8.25.1 The park is open twenty-four (24) hours a day. There is to be no skateboarding or any glass containers in the central mesa. Alcohol is allowed between the hours of 8:00 a.m. and 8:00 p.m. 8.26. Balboa Park Nursery 8.26.1 Guards shall check the gates to make sure that they are not open and they are secure. There is one (1) on the pedestrian gate located in the center on Pershing Drive. 8.27. Morley Field Sports Complex 8.27.1 Public vehicles are not permitted to park in the fields. At 10:00 p.m. the gates shall be fully locked. Guards shall patrol the velodrome to see if all vehicles have left. Individuals using the velodrome shall park near the horse corral and not outside the bike track. Guards shall check the park and recreation equipment yard to ensure all gates are locked. There is no off -road activity or any illegal dumping. Vehicles are to park in the designated areas provided. 8.28. Morley Field Disc Golf Course 8.28.1 There are no alcohol or glass bottles allowed. All dogs must be on a leash. The course and the parking lot close at sunset. 8.28.2 Guard shall inform any individuals they observe not in compliance with the above noted policies of the applicable policy (e.g. no glass, no alcohol, etc.) and report any individual(s) that guards observe to not be in compliance to the San Diego Police Department. 8.29. Balboa Park Administration Building Equipment Yard 8.29.1 Guards shall check for any damaged or vandalized City vehicles. If any vehicle door is open, Guard shall log it in the post log. If any damage or any unusual activity occurs, Guard shall report it to the Senior Park Ranger with an incident report before the end of their shift. 9. ROSE CANYON OPERATION YARD 9.1. Introduction 9.1.1 The Rose Canyon Operation Yard security post primary responsibility is theft prevention, security of all the facilities, structures, and equipment, and to provide RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 28 assistance and information to persons the guards come into contact with during normal patrol duties. 9.2. Location 9.2.1 The Rose Canyon Operation Yard is located at: 3775 Morena Boulevard San Diego, CA 92117 9.3. Hours 9.3.1 A Shift and B Shift requires seven (7) days a week, including Saturdays, Sundays, and Holidays. Each shift shall include a half hour lunch break. a. A Shift = 3:30 p.m. - 12:00 a.m. b. B Shift = 11:30 p.m. - 8:0o a.m. c. C Shift = 7:30 a.m. — 4:oo p.m. (Saturday, Sunday, and City Holidays). d. D Shift = Emergency or Special Event shift on an as needed basis. 9.4. Basic Duties 9.4.1. Beginning of Shift When Security Guards arrive on duty, Guards shall report to the Security Office located at the entrance of Rose Canyon Operation Yard. Security Guards shall check for any information, updates, or special directions. Guards shall sign in on the Security Guard Patrol Log. If any of the post equipment is missing, Guards shall contact the Supervisor and make a note of the item(s) that are missing or damaged in their patrol log. Guards shall include the time, date, item, and their name in the log. Security Guards shall be responsible for all post equipment. Guards and Security Company are responsible for any broken or damaged City equipment. 9.5 Security Office Duty 9.5.1 Security Guards shall open entrance and exit gates. All vehicles entering the yard must be a City employee. If unsure, Security Guards shall request to see a City I.D. or enter the person's information in the patrol log. Guards shall use driver's license information if City I.D. is not available. Guards shall prevent theft and any damage to City property. If someone wants to enter and they are not a City employee, they must have an appointment. Guards shall record the name of the person and the appointment. 9.6 Patrol Rounds 9.6.1 Every thirty (30) to sixty (6o) minutes, Security Guards shall conduct a foot patrol of the complete Rose Canyon Operation Yard. Security Guards shall check for any open or unlocked doors on facilities that should be locked. 9.6.2 Some facilities will remain open twenty-four (24) hours a day. If any alarms, silent or audible, are activated guards shall respond by investigating the alarms/open facility. Based on what the investigation reveals guard may call their supervisor, Station 38 (619) 527-7660, or San Diego Police and Fire Departments. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 29 9.6.3 At the beginning of each foot patrol, Guards shall close (Do Not Lock) the front entrance/exit gates and reopen the gates when the Security Guard has completed the foot patrol and returned to the security office. 9.6.4 Failure to complete the patrol route may be cause for removal from this site. 9.6.5 Beginning at 5:0o a.m., Security Guards shall open the entrance gate while conducting foot patrols (except Saturday, Sunday, and holidays, Guards shall close gates, but not lock gates). 9.6.6 At the beginning of each foot patrol, Guards shall close (Do Not Lock) the front entrance/exit gates and reopen the gates when the Security Guard has completed the foot patrol and returned to the security office. 9.6.E Failure to complete the patrol route may be cause for removal from this site. 9.6.8 Beginning at 5:0o a.m., Security Guards shall open the entrance gate while conducting foot patrols (except Saturday, Sunday, and holidays, Guards shall close gates, but not lock gates). 9.6.9 One time within each eight (8) hour shift, each guard shall open the exterior gate and walk the outside of the operation yard fence line and shall check its security. 9.7 End of Shift 9.7.1 Security Guards shall meet with previous shift Guards at the Security Office and shall give all the post equipment (site keys, mobile phone, etc) to the incoming Guard. Security Guards shall relay any information about special instructions, special events, or problem areas to the incoming Guards. Security Guards shall secure and return all post equipment to the Security Office. If any item(s) are missing or damaged, Security Guards shall make a note of the item(s). Guards shall complete an incident report under circumstances involving a patron that has been issued a suspension letter and under circumstances when the San Diego Police Department is summoned. All incident reports shall be clear and legible and must contain the following information: San Diego Police Department report number, a date and time of the incident, full name of the security guard and badge number, description of the incident including any photographs, identity of the individuals or witnesses involved, description of the action taken by the guard. Keep and maintain all incident reports and provide reports to the designated City staff. Guards shall return and sign out on the patrol log. The last shift of the day shall secure Security Office and all equipment. io. 2oTH AND B 10.1. Location 10.1.1 The 20th and B Front Gate is located at: RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 3o 1970 B Street San Diego, CA 92102 10.2 Basic Duties 10.2.1 The following duties shall be performed as part of the work schedule and hours as described hereafter. Two (2) Guards required on -site at all times. 10.2.2 Guards shall prepare daily security reports that indicate activities occurring in the Facility. 10.2.3 Between 5:00 p.m. and 8:0o a.m.., Monday through Friday, excluding City holidays, one (1) guard shall remain at the Guard shack and shall monitor the general coming and going of all vehicles. 10.2.4 The other guard shall be patrolling the site on an hourly basis. There are twenty (20) wand locations, guard shall check in at as part of each patrol. Intentional damage by the guards to the wand or check points will be repaired at Contractors expense. 10.2.5 At 5:3o p.m., Monday through Friday, the gate shall be closed and shall remain closed until 6:00 a.m. on the next business day, except to allow egress for vehicles. 10.2.6 After 5:0o p.m., Monday through Friday, Guard shall log all vehicles entering and leaving the facility until 6:00 a.m. on the next business day. 10.2.7 After 6:0o p.m., Monday through Friday, through 6:00 a.m. hours on the next business day the Guard shall make a roving patrol of the facility, every hour, checking all check points. Each round should last approximately forty (40) minutes to ensure guard presence throughout the yard. The patrol may be made on foot or on Contractor provided bicycle. 10.2.8 All Guards shall check in with Station 38 at the beginning of each shift and approximately halfway through each shift. 10.2.9 Guard supervisors shall review logs and wand analysis reports weekly to verify guard performance. 10.2.10 The City may add, in writing, further Basic Duties, if necessary. 10.2.11 Service for the loth and B Station shall consist of two (2) Guards during hours specified below. While on patrol, which shall be made regardless of weather conditions, Guards shall watch for fire, theft, and utility failures (e.g. plumbing breaks and smoking or flickering electrical fixtures). Upon finding any utility failure, the Guards shall notify the Station 38. If Guard observes any unusual activity they shall notify Station 38 by radio and if they deem it necessary, ask for assistance. Should any alarms, silent or audible, be set off, Guards shall respond by observing the situation and calling Station 38 by radio or the City of San Diego Police Department or Fire Department as appropriate, by telephone. A cellular telephone shall not be used for this purpose. 10.2.12 A detailed post order for this site will be provided to the awarded Contractor. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 31 10.3. Hours io.3.1 Two (2) Guards required for each shift from 5:00 p.m. to 8:00 a.m., Monday to Friday. No Guards required between 8:00 a.m. to 5:00 p.m., Monday to Friday io.3.2 Two (2) Guards required twenty-four (24) hours per day, Saturday, Sunday, and all City observed Holidays. io.3.3 Total estimated annual hours: 13,312. 11. CIVIC CENTER PUBLIC RESTROOM (SITE) 11.1 INTRODUCTION 11.1.1 The Contractor shall provide 24/7 security services at the Civic Center Public Restroom (Site), as specified, every day including all City observed holidays. The Site has a heavy volume of patron use during events at the City Concourse, in which is this facility is located. 11.1.2 The Site has an attendant's booth designed so that a security guard may monitor and manage the public access to the restroom facility. 11.2 SITE INSPECTION 11.2.1 The Site is open to the public and staffed by a security guard twenty- four (24) hours a day, seven (7) days a week. Contractor shall provide 24/7 security services for the non -gender specific restrooms at the Site. Proposers are encouraged to visit the Site and to note the conditions and challenges that the Site poses so that they are able to be fully responsive to the requirements. Failure to visit the Site will not relieve the Contractor of the responsibility to perform in accordance with these Specifications. No additional compensation or relief from any obligations of the Contract will be granted because of lack of knowledge of the Site. The information provided by the City is not intended to be a substitute for, or as a supplement to the independent verification by the proposer to the extent such independent investigation of site conditions is deemed necessary or desirable by the proposer. 11.3 LOCATION OF WORK SITE 11.3.1 The location of the Site is as follows: a. Civic Center Public Restroom 202 C Street San Diego, CA 92101 11.4 SCHEDULE OF WORK 11.4.1 The Site shall be attended and security for the Site provided seven (7) days a week, twenty-four (24) hours a day, including all City observed holidays. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 32 111.4.2 City observed holidays are: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving, and Christmas. 11.5 TELEPHONE USAGE 11.5.i The City provides, at the City's expense, a land line type of telephone at the Site for authorized usage by the Contractor (and for the City's custodial contractor). Unauthorized telephone usage by the Contractor will be at the Contractor's sole expense. 11.6 STANDARDS FOR MANAGING PUBLIC ACCESS TO THE RESTROOM FACILITIES 11.6.1 The Contractor shall perform to the following standards to manage public access to the restroom facilities at the Site: 11.6.2 Due to the limited number of restroom fixtures available for the public to utilize at this Site, Contractor's security guard must manage public access to the non -gender specific restroom facilities. The required standard for public access at this Site is one (1) patron per restroom at a time. Patrons with children may be exempt. 11.6.3 Contractor shall maintain a daily log to capture the volume of patrons accessing the Site. The format of the log will be provided to the Contractor and will show statistics of patronage at the restroom on an hourly basis. Contractor shall provide a completed log to the Contract Administrator every other week, on Monday morning. The completed log should show patronage of the facilities at the Site for the prior two weeks, beginning and ending with Sunday at 11:oopm. 11.6.4 Contractor's security guard shall allow patrons 10-15 minutes to use the restroom facilities at the discretion of the Contractor's security guard. If a patron is using the restroom for longer than the allotted time, the Contractor's security guard shall knock on the door and notify the patron that they have been in the restroom for a significant time and should leave if they are able. If the patron does not respond, Contractor's security guard, in his or her discretion, shall call San Diego Police Department for additional assistance. 11.6.5 Contractor's security guard at the Site must monitor and enforce the rule of only one (1) patron in each restroom at a time. Contractor is responsible for enforcing all posted rules for use of the restroom. 11.6.6 Ensure to the extent reasonably possible and appropriate the safety and security of all assigned equipment and the restroom facilities. procedures. 11.6.7 Direct patrons to comply with restroom facility policy and 11.6.8 Act professionally at all times. 11.6.9 Be dressed in company uniforms, including foul weather gear when appropriate, and ensure that uniforms and equipment are kept clean and professional looking at all times, without exception. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 33 12. FACILITY DESCRIPTION 12.1 A summary of the Site description follows: Civic Center Public Restroom (Approx. 1,138 sq. ft.) Approximate Square Footage: 494 sq. ft. (inside area); 644 sq. ft. (outside area — pedestrian walkway). Restrooms: Two (2) non -gender specific restrooms. One restroom has one toilet, one sink and one urinal. The other restroom has two toilets and one sink. Flooring: VCT: Approx. 45 sq. ft. Concrete (inside and outside, painted, approx. 1,093 sq. ft.) Outside Restrooms Area/Pedestrian Walkway: The walkway is approx. 644 sq. ft. (28 sq. ft. in length and 14 sq. ft. in width) from the entrance way. There is also a front desk area, enclosed by glass, inside the facility, for primary use by the Contractor. 13. CONTRACTOR'S RESPONSIBILITIES 13.1 Staffing 13.1.1 The Contractor shall provide an on -site, security guard at the Site every day, 24 hours, 7 days a week, including all City observed holidays. The Contractor shall deploy one (1) security guard for each three (3) eight (8) hour shifts within the 24 hours to provide around the clock interior and public restroom perimeter security. The Contractor's security guard will also be expected to provide excellent customer service to ensure that as many members of the public that need to use the public restroom can do so safely and in a secure environment. 13.1.2 The Contractor shall furnish adequate supervisory and working personnel capable of completing all work required by these Specifications as scheduled and to the satisfaction of the Contract Administrator. 13.1.3 The Contractor shall also maintain a sufficient number of trained staff to cover vacations, illness, and emergency leave for staff assigned to this Contract. 13.2 Supervision 13.2.1 The Contractor shall have a minimum of one (1) qualified supervisor available to perform weekly inspections. The Contractor shall provide adequate supervision to ensure work is completed as specified in this Contract. This may be a working supervisor. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 34 Prior to start of Contract, the Contractor shall notify the Contract Administrator of the name of the supervisor assigned the sites. 13.2.2 In the event Contractor changes the supervisor assigned to this Contract, Contractor shall notify the Contract Administrator in writing prior to the start date of the new supervisor. The Contractor shall also be responsible for ensuring that any new supervisor understands the requirements of this Contract and shall schedule a meeting with the Contract Administrator and the new supervisor prior to commencement of work. 13.3 Uniforms 13.3.1 Contractor staff, including supervisors, shall work in distinguishing, neat and clean security guard uniforms, including badges, safety and utility equipment, provided by the Contractor. All uniforms shall be cleaned and maintained by the Contractor. 13.3.2 Long pants shall be worn on each work shift. Shorts are unacceptable. Contractor's employees must look professional and have proper personal hygiene. Appropriate uniform shall be worn at all times, including personnel who are being trained. 13.4 Contractor Staff Reporting Procedures 13.4.1 All Contractor staff, including all supervisors conducting inspections, shall sign in upon reporting for work and shall sign out prior to leaving work on the activity log provided by the Contract Administrator or designee. The log may be electronic. The security guard personnel are to sign in and out based on actual arrival and departure times versus scheduled times. Supervisors shall write "Supervisor" beside their name. The City has no obligation to pay for services if the log is not properly completed. The log will be kept in a designated area identified by the Contract Administrator or designee. 13.4.2 Contractor's security guard must be on site at the scheduled post hours. Failure to appear on time without prior approval shall result in removal from the post. Contractor shall ensure that if a guard is unable to arrive on site at the designated time, the guard is responsible for contacting his or her supervisor immediately in order to ensure that all scheduled shifts are staffed according to the post hours. 13.4.3 The janitorial personnel assigned to the Site shall complete a `Janitor's Cleaning Checklist' when janitorial tasks are completed and leave the checklist in the designated area per their contract with the City. The security guard will note all cleaning (beginning time and ending time) on the log and will note the time janitorial staff sign in and out, and will note all patron use. 13.5 Contractor Response Time 13.5.1 Contractor shall provide a customer service operation for City staff. The customer service operation shall include access to a local number 619, 858, and 760, or a toll free number and provision of an in-house customer service representative who is assigned and dedicated to the City and be available during normal business hours, between 6:00 a.m. and 6:0o p.m., Monday through Friday. The in-house customer service representative shall be knowledgeable and responsive relative to contract and customer service issues. All actions required to resolve the non -emergency issue(s) or deficiencies RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 35 must be completed by the next business day unless otherwise directed by the Contract Administrator or designee. Contractor must be available via cell phone and email during these designated times. The Contractor shall respond within one hour of a call for customer service during normal business hours. 13.6 Emergency Calls for Call Back Services 13.6.1 An emergency number for a Contractor supervisor or manager must be provided for after-hours emergencies. A Contractor supervisor or manager shall respond to emergency telephone calls within fifteen (15) minutes of the call being placed. 13.6.2 The Contractor shall have the capability to make calls of an emergency/safety nature twenty-four (24) hours a day. The Contractor's security guard must intervene, as appropriate, with patrons to de-escalate potential problem situations and must document all such unusual or emergency situations in the log. Contractor shall provide a detailed incident report for any incident when San Diego Police Department or other emergency first responder personnel report to the Site. The Contract Administrator will provide the incident report form to the Contractor. 13.7 Safety Requirements 13.7.1 All work performed under this Contract will be performed in such a manner as to provide maximum safety to the public and employees, and shall comply with all applicable safety provisions and regulations. The Contractor is responsible for abiding by all CAL/OSHA requirements. Contractors who have ten (10) or more employees shall have an injury/illness program as required by OSHA. 13.7.2 Contractor's security guard shall not allow anyone to store personal belongings inside the attendant booth or the restroom, nor shall the Contractor's security guard allow patrons to charge cell phones or use the facility in any way except as a restroom facility. 13.7.3 Contractor's security guard will ensure that the restrooms are locked, and signs posted that state the restroom is out of service during each cleaning. Restrooms and the attendant booth shall not be left open when not attended or when cleaning is conducted. Security shall be maintained during the cleaning period. 14. QUALITY OF WORK/INSPECTIONS 14.1 The Contractor shall provide quality security services for the Site. All work shall be performed in accordance with the Best Industry Standards and the Site shall be kept secure in accordance with the safety and security standards specified throughout the Contract term. 14.2 Periodic Reviews 14.2.1 A Contractor supervisor or manager shall perform regular and comprehensive inspections of the Site to ensure that all work is completed in accordance with these Specifications. At a minimum, these inspections shall be performed on a weekly RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 36 basis. 14.2.2 The Contractor shall meet with the Contract Administrator at least monthly at a regularly set date and time to evaluate services performed. 14.3 Inspections by Contract Administrator 14.3.1 Regular inspections shall be conducted by the Contract Administrator. Any performance deficiencies shall be noted on the activity and incident log and will be provided to the Contractor in writing within eight (8) hours of the noted deficiency. 14.3.2 Deficiencies must be corrected the next business day unless otherwise directed by the Contract Administrator or designee. 15. STATEMENT OF TASKS 15.1 All tasks shall be performed in accordance with the standards stated within these Specifications throughout the contract term. 15.2 The following standards are intended to indicate the acceptable minimum level of service to satisfy the requirements of these Specifications. 15.3 Tasks 15.3.1 With respect to the services provided, the Contractor shall ensure the security guard fulfills the following operational roles and responsibilities at the Site. The following tasks (Tasks No. 15.4 — 15.5) shall be performed daily at this Site, unless otherwise expressly stated: 15.4 Inspect Restrooms/Site 15.4.1 Perform a general inspection of the restroom at least once every hour, including reviewing sinks, toilets, urinals, water closets, and lavatories to ensure that it is clean, operable and safe for future patron use. The term "clean" as used here will mean that no bodily fluids or blood are immediately detectable and that there is adequate toilet paper available. Contractor's security guard is also responsible to ensure no dangerous or illegal items are left in the restrooms by patrons, including weapons, drug paraphernalia, etc. Contractor's security guard is to remove any personal items, such as backpacks, clothes, etc., left at the Site, in a safe manner. Contractor's security guard shall secure any personal items at the Site and notify Contract Administrator within 24 hours. 15.4.2 Perform an in-depth inspection every four (4) hours, prior to cleaning visit by janitorial services, thoroughly inspecting the entire facility, looking under toilets, along walls etc., for any items left behind of an illegal or suspicious nature. Note any deficiencies in cleanliness and maintenance needs, including needed repairs. 15.4.3 If an item left behind is of an illegal or suspicious nature, Contractor's security guard shall call 911. Contractor shall notify Contract Administrator, or designee, as soon as feasible. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 37 15.4.4 if a significant amount of blood and/or bodily fluids are found in restroom, Contractor's security guard should notify San Diego Police Department and close the restroom as not to disturb a potential crime scene. The Contractor shall also submit an incident report, in writing, to the Contract Administrator within eight (8) hours and notify Contractor Administrator, or designee, as soon as feasible. 15.4.5 Upon observing any facility/plumbing stoppages, leaking faucet, or electrical malfunctions, Contractor's security guard shall immediately contact Work Control by phone at (619) 525-8540. The Contractor shall also submit an incident report, in writing, to the Contract Administrator within eight (8) hours. 15.4.6 If restroom requires additional cleaning, the Contractor and the Contractor's security guard is authorized to request extra cleaning service from the Janitorial Services Contractor when deemed necessary, as further described in section 16.1 of this Exhibit. 15.4.E Immediately close the restroom(s) from use if conditions require cleaning, repair, illegal activity or other safety related incidents. 15.4.8 Promptly respond to any complaint and concern about the restroom fa4ilities/Site and report conditions as appropriate. 15.4.9 Note any problem incidents observed during inspections and report them on the log, or if a significant incident, complete an incident report. 16. EXTRA CLEANING SERVICES (MUST BE PRE -AUTHORIZED) 16.1 The Contractor is authorized to request extra cleaning service from the City's janitorial services contractor when deemed necessary. Contractor shall notify Contract Administrator within eight (8) hours if extra cleaning services were authorized. 17. SQUARE FOOTAGES LISTED 17.1 All square footage provided for this Site is approximate. Each Contractor is responsible for verifying actual square footage. 18. NON-INTERFERENCE WITH CITY OPERATIONS 18.1 Contractor shall require its employees and agents comply with all City rules and regulations while at the Site or on adjacent City property. Contractor shall acquaint itself with conditions at the Site so as not to interfere with City operations. Contractor shall not stop, delay, or interfere with City work schedule(s) or operations without the prior approval of the Contract Administrator. Contractor shall be entirely responsible for working in harmony with all others at the Site, including City's janitorial contractor (i.e. City staff and Contractor's staff). 19. CITY ADMINISTRATION BUILDING (CAB) 19.1 Basic Duties RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 38 19.1.1. Security Guards, when reporting for duty at the City Administration Building (CAB), shall pass on the keys from the previous shift. The Guard shall then report to the Guard station on the first floor at west entry doors. Prior to starting the shift, Security Guard shall read previous shifts Daily Activity Report for any updates or pass -downs. A cabinet is provided for logs, radios, telephone, paper work, or personal items when on duty. Any special instructions shall be left there by the Building Manager. Phones in the building are for emergency use only. The cell phone shall be carried at all times while on duty. When not on security patrol duty, the Guard shall be stationed at the Security Guard station where they will have an unobstructed view of the east and west entry doors, observation monitors and the elevator monitors that show movement from floor to floor. Monday through Friday, the Guard on duty at CAB will be standing at the Security Station, with a view of the monitor, screening persons entering the building. While so stationed, the Guard shall greet persons entering the building. Upon request, Security Guard shall offer assistance or information to visitors. 19.1.2. If unauthorized persons are observed entering the building, Guards are to check the incident out and if necessary, remove that person from the building. Except for unusual night time meetings, for entry into the building after hours, a valid picture ID is required. All persons must sign in and out on the log provided. 19.1.3. Guards are to log in all equipment received at shift turnover (keys, Nextel telephones, radio, wand, pager, etc.) 19.1.4. For CAB emergency elevator problems, when Guards are aware of people who are trapped in the elevators, Guards are to call the Fire Department and inform them of the problem. 19.1.5. If evening meetings are scheduled, Guards are to stay at Guard station and let people in. All persons entering the building are to sign in and out. 19.1.6. If no meetings are scheduled, Guards shall commence making rounds at time specified in Post Orders. If while on rounds, Guard is paged to let somebody into building, etc., Guard shall report to entry doors. Rounds shall be made four (4) times per shift. Guard shall assure entry doors are locked and pulled shut. The graveyard shift Guard shall remain at Guard station on weekdays from 6:0o a.m. to 8:30 a.m. to monitor people entering the Facility. 19.1.7. The graveyard shift shall report directly to the Guard station on the 1st floor. Receive any pertinent information, messages, instructions, etc. 19.1.8. Areas of responsibility for all shifts are all floors of CAB and immediate perimeter of building. 19.1.9. In case of fire, call the Fire Department (911) and Station 38. Open locked doors for emergency personnel and assist if needed. When fire or trouble is under control, call Central Power (619) 236-6504 and the Building Manager and inform of incident. 19.1.10 At the end of the shift, pass down Post Orders, keys, phone, and check out. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 39 19.2. Location The City Administration Building is located at: 202 C Street San Diego, CA 92101-4806 19.3. Hours a. Monday -Friday, Upgraded Guards required for: (1) 6:0o a.m. to 2:0o p.m. shift, (2) 2:00 p.m. to moo p.m. shift, and (3) 10:00 p.m. to 6:00 a.m. b. Monday -Friday, Upgraded Guard required for: (1) 8:0o a.m. to 5:0o a.m. shift. c. Saturday and Sunday, Basic Guard required for twenty-four (24) hour coverage. 20. CITY TREASURER 20.1 Standard Security Operating Procedures 20.1.1 With respect to all services provided to the department, Contractor shall ensure that its security guard(s) fulfill the following operational roles and responsibilities at the Facility, which includes the main lobby of the Office of the City Treasurer, elevators, and parking facility. 20.1.2 Provide a visible security presence to reduce physical security risk and actively monitoring video surveillance system, customer, and staff traffic during entire shift. 20.2. Escort depositors from building parking garage into City suite. 20.3. Perform armed inspection rounds twice daily to determine that gates, doors, windows, and facility equipment have not been vandalized or tampered with. 20.4. Open main lobby doors to the public at the scheduled time in the morning. 20.5. Respond to emergency situations while on patrol at facilities and notify the Contract Administrator when an emergency occurs. 20.6. Investigate unusual or suspicious conditions including potential safety hazards. 20.7. Prevent trespassing or, damage to, or theft of City property. 20.8. Report a dishonest or criminal act committed on City premises by City personnel or other persons. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 4o 20.9. Be vigilant about peoples' behaviors and situations that could potentially be disruptive or present a physical security risk to the office and City staff and take appropriate actions to diffuse the situation including notifying the Contract Administrator 20.10. Monitor admittance of personnel and authorized visitors to City facilities. 20.11. Inspect parking areas, ensuring gates/doors are locked. 20.12. Provide other security -related duties as may be required by the City. 20.13 Answer general questions from the public regarding the nature of their visit by knowledge of guidelines and required forms the customer may need. 20.14. Verify City ID prior to granting access to the suite. 20.15. Sign -in any City employee not with the Office of the City Treasurer before entry to the suite is granted. 20.16. Close and lock the lobby doors at the scheduled time in the evening. 20.17. At the end of the shift, perform a perimeter check to ensure all entry/exit doors are locked and no unauthorized persons are in the suite. 21. CITY HOMELESSNESS INITIATIVE SITES 21.1 Overview: The Contractor shall provide security services at the specified location(s), as directed by the City staff administrator, as specified, every day, including all City observed holidays. The need for security may vary by location, such that Basic, Upgraded, and Armed security may be required, as determined by the City staff administrator. 24/7 security services may be required at certain locations, as designated by City staff. 21.2 Location: The location(s) requiring security services shall be as designated by the City staff administrator. Potential locations include those facilities where the City provides homelessness services, including, but not limited to, shelters, safe parking areas, storage, or other services, such as public restroom facilities. Currently, facilities exist downtown and throughout the City. The City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. 21.3 Duties: Contractor shall safeguard the facilities and the safety of individuals using the facilities and the public near the facilities. The security needs for each facility may vary and shall be determined by the City staff administrator; services may be needed in the public right-of-way in the vicinity of the facility, the perimeter of the facility, and the interior of the facility. Contractor shall coordinate security activities with City staff and specified individuals, such as operators of the facilities, in a manner specified by the City staff administrator. Contractor shall report emergency events, non -emergency events, need for additional services outside of the scope of security services, and observed trash, noise, or RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 41 other nuisance conditions to appropriate City staff, including Environmental Services and the Police Department, or service providers, as specified by the City staff administrator. Contractor shall record and report security activities and incidents in a manner specified by the City staff administrator. Contractor shall deter theft, vandalism, public intoxication, and other such activities. Contractor's guards shall maintain high standards of professionalism and respect in their interactions with individuals experiencing homelessness whom they encounter while performing security duties, with an emphasis on assisting individuals in need. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 42 EXHIBIT B. CONTRACTORS' PRICING i. THE CITY INTENDS TO AWARD THIS CONTRACT BY SECTION. ADDITIONALLY, PRICE SHALL INCLUDE ANY INCIDENTAL ACCESSORIES NECESSARY TO MAKE THE WORK COMPLETE AND PERFECT IN ALL RESPECTS EVEN IF NOT PARTICULARLY SPECIFIED. SECTION 1. 1. Library 1.1. LIBRARY DEPARTMENT UPGRADED GUARDS Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guards Extension 1. 24,804 HR Central Library. $ $ 2. 18,512 HR Branch Libraries. $ $ TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 1 1.2 LIBRARY DEPARTMENT MOBILE PATROL- ALL LOCATIONS Item No. Est. Qty. U/M Description Hourly Rate for Mobile Patrol 1. TBD / AS -NEEDED* HR Central Library and Branch Libraries $ * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 2 SECTION 2 2. COMMUNITY PARKS DVISION I & II 2.1. COMMUNITY PARKS I DIVISION SKATE PARKS BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 365 HR Linda Vista Skate Park $ 2. 365 HR Carmel Valley Skate Park $ 1 365 HR Robb Field Skate Park $ 4. 365 HR Rancho Penasquitos Skate Park $ TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 3 2.2. COMMUNITY PARKS I DIVISION SKATE PARKS UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 365 HR Linda Vista Skate Park $ 2. 365 HR Carmel Valley Skate Park $ 3. 365 HR Robb Field Skate Park $ 4. 365 HR Rancho Penasquitos Skate Park $ TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 4 2.3. COMMUNITY PARKS I DIVISION SKATE PARKS ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 365 HR Linda Vista Skate Park $ 2. 365 HR Carmel Valley Skate Park $ 3. 365 HR Robb Field Skate Park $ 4. 365 HR Rancho Penasquitos Skate Park $ TOTAL: $ 2.4. COMMUNITY PARKS I DIVISION OTHER PARKS BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 365 HR Soledad Natural Park $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 5 2.5. COMMUNITY PARKS I DIVISION OTHER PARKS UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 365 HR Soledad Natural Park $ $ 2.6. COMMUNITY PARKS I DIVISION OTHER PARKS ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 365 HR Soledad Natural Park $ $ 2.7. COMMUNITY PARKS I DIVISION JOINT USE FACILITIES BASIC GUARD 2.7.1 NEW JOINT USE FACILITIES (PART OF THE PLAY -ALL -DAY PROGRAM) Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 365 HR Alcott Joint Use Park $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 6 2.8. COMMUNITY PARKS I DIVISION IOINT USE FACILITIES UPGRADED GUARD 2.8.1 NEW JOINT USE FACILITIES (PART OF THE PLAY -ALL -DAY PROGRAM) Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 365 HR Alcott Joint Use Park $ $ 2.9. COMMUNITY PARKS I DIVISION JOINT USE FACILITIES ARMED GUARD 2.9.1 NEW JOINT USE FACILITIES (PART OF THE PLAY -ALL -DAY PROGRAM) Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 365 HR Alcott Joint Use Park $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 7 2.10. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 96 HR Saturday and Sunday, close gates 1/2 hour after sunset $ $ 2. 1490 HR Monday through Friday close only. Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 3. 188 HR Close and lock gates 7 nights per week 1/2 after sunset. Holidays, open gates 10 a.m. $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 8 4. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday close and lock 1/2 after sunset $ $ TOTAL: 2.11. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 96 HR Saturday and Sunday, close gates 1/2 hour after sunset $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 9 2. 1490 HR Monday through Friday close only. Saturday and Sunday: open 6:3o a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 3. 188 HR Close and lock gates 7 nights per week 1/2 after sunset. Holidays, open gates 10 a.m. 4. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday close and lock 1/2 after sunset $ $ TOTAL: RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 10 2.12. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 96 HR Saturday and Sunday, close gates 1/2 hour after sunset $ $ 2. 1490 HR Monday through Friday close only. Saturday and Sunday: open 6:3o a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 3. 188 HR Close and lock gates 7 nights per week 1/2 after sunset. Holidays, open gates 10 a.m. $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 11 4. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday close and lock 1/2 after sunset $ $ TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 12 2.13 COMMUNITY PARKS II DIVISION SECURITY GATES BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 2. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday, close and lock 1/2 after sunset $ $ TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 13 ota 2.14. COMMUNITY PARKS II DIVISION SECURITY GATES UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 2. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday, close and lock 1/2 after sunset $ $ TOTAL: $ 2.15. COMMUNITY PARKS II DIVISION SECURITY GATES ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 2. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday, close and lock 1/2 after sunset $ $ TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 14 2.16. COMMUNITY PARKS II DIVISION SKATE PARKS BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:3o a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 2. 240 HR Close and lock gates 7 nights per week. Open skate park gates weekends and holidays. TOTAL: $ 2.17. COMMUNITY PARKS II DIVISION SKATE PARKS UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:3o a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 2. 240 HR Close and lock gates 7 nights per week. Open skate park gates weekends and holidays. TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 15 2.18. COMMUNITY PARKS II DIVISION SKATE PARKS ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ $ 2. 240 HR Close and lock gates 7 nights per week. Open skate park gates weekends and holidays. $ $ TOTAL: $ 2.19 500 URBAN VILLAGE COMPLEX SECURITY BASIC GUARD SERVICES 4380 LANDIS STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1058 HR Security Guard Services at City Heights Urban Village Complex $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 16 2.20. Soo URBAN VILLAGE COMPLEX SECURITY UPGRADED GUARD SERVICES 4380 LANDIS STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 1058 HR Security Guard Services at City Heights Urban Village Complex $ $ 2.21. 50o URBAN VILLAGE COMPLEX SECURITY ARMED GUARD SERVICES 438o LANDIS STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 1058 HR Security Guard Services at City Heights Urban Village Complex $ $ 2.22. MOUNT HOPE CEMETERY SECURITY BASIC GUARD SERVICES 3751 MARKET STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1058 HR Saturday, Sunday and City holidays, open entrance gates at 8:00 a.m., proceed to open the access door to restroom located at the front of the cemetery office, patrol cemetery grounds, close restroom, and entrance gates at 4:00 p.m. $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 17 2.23. MOUNT HOPE UPGRADED GUARD SERVICES 3751 MARKET STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 1058 HR Saturday, Sunday and City holidays, open entrance gates at 8:0o a.m., proceed to open the access door to restroom located at the front of the cemetery office, patrol cemetery grounds, close restroom, and entrance gates at 4:00 p.m. $ $ 2.24. MOUNT HOPE CEMETERY SECURITY ARMED GUARD SERVICES 3751 MARKET STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 1058 HR Saturday, Sunday and City holidays, open entrance gates at 8:0o a.m., proceed to open the access door to restroom located at the front of the cemetery office, patrol cemetery grounds, close restroom, and entrance gates at 4:0o p.m. $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 18 2.25. COMMUNITY PARKS DIVISION 1 & 2 MOBILE PATROL Item No. Est. Qty. U/M Description Hourly Rate for Mobile Patrol 1. TBD / AS - NEEDED* HR Community Parks Division 1 & 2 locations. $ * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. SECTION 3. 3. DEVELOPMENT SERVICES CENTER (DSC) 3.1. DEVELOPMENT SERVICES CENTER BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 8,736 HR Development Services Center. $ $ 2. 2,080 HR Development Services Center. $ $ TOTAL: RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 19 3.2. DEVELOPMENT SERVICES CENTER UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 8,736 HR Development Services Center. $ $ 2. 2,080 HR Development Services Center. $ TOTAL: 3.3. DEVELOPMENT SERVICES CENTER ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 8,736 HR Development Services Center. $ $ 2. 2,080 HR Development Services Center. $ TOTAL: RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 20 SECTION 4. 4. BALBOA PARK 4.1. BALBOA PARK BASIC GUARD Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 5,824 HR Balboa Park. $ $ 4.2. BALBOA PARK UPGRADED GUARD Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 5,824 HR Balboa Park. $ $ 4.3. BALBOA PARK ARMED GUARD Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 5,824 HR Balboa Park. $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 21 4.4. BALBOA PARK MOBILE PATROL Est. Qty. U/M Description Hourly Rate for Mobile Patrol TBD / AS -NEEDED* HR Community Parks Division 1 & locations. 2 $ * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 22 SECTION 5. 5. ROSE CANYON OPERATION YARD 5.1 ROSE CANYON OPERATION YARD BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 6,744 HR Rose Canyon. $ $ 5.2. ROSE CANYON OPERATION YARD UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 6,744 HR Rose Canyon. $ $ 2. 500 HR Rose Canyon, As Needed Security Services (e.g. special events, emergencies). $ $ TOTAL: RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 23 5.3. ROSE CANYON OPERATION YARD ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 6,744 HR Rose Canyon. $ $ 2. 500 HR Rose Canyon, As Needed Security Services (e.g. special events, emergencies). $ $ TOTAL: 5.4. ROSE CANYON MOBILE PATROL Item No. Est. Qty. U/M Description Hourly Rate for Mobile Patrol 1. TBD / AS- NEEDED* HR Rose Canyon locations. $ * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 24 SECTION 6. 6. 2oTH AND B BASIC GUARD 6.1. 20TH AND B BASIC GUARD Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 13,312 HR 2oth and B. $ $ 6.2. 2oTH AND B UPGRADED GUARD Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 13,312 HR 2oth and B. $ $ 6.3. 2oTH AND B ARMED GUARD Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 13,312 HR 2oth and B. $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 25 SECTION 7. THE FOLLOWING SECTION CONSISTS OF THREE (3) AREAS LISTED BELOW: 7. o CIVIC CENTER PUBLIC RESTROOM o CITY ADMINISTRATION BUILDING o City TREASURER CIVIC CENTER PUBLIC RESTROOM 7.1 CIVIC CENTER PUBLIC RESTROOM BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1 744 HR Civic Center Public Restroom: Basic Guard Service Daily Tasks, 24 hours a day, 7 days a week, Monday through Sunday, including all City observed holidays, as specified. $ $ 7.2. CIVIC CENTER PUBLIC RESTROOM UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1 744 HR Civic Center Public Restroom: Upgraded Guard Service Daily Tasks, 24 hours a day, 7 days a week, Monday through Sunday, including all City observed holidays, as specified. $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 26 7.3. CIVIC CENTER PUBLIC RESTROOM ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 744 Hour Civic Center Public Restroom: Armed Guard Service Daily Tasks, 24 hours a day, 7 days a week, Monday through Sunday, including all City observed holidays, as specified. $ $ 7.4 CITY ADMINISTRATION BUILDING BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 4,50o HR City Administration Building. M-F, Two 8 hour shifts $ $ 2. 300o HR City Administration Building. S-S 24 hour shifts $ TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 27 7.5. CITY ADMINISTRATION BUILDING UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 420o HR City Administration Building. M-F, Two 8 hour shifts $ $ $ TOTAL: $ 7.6. CITY ADMINISTRATION BUILDING ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 4,576 HR City Administration Building. $ $ 2. 6,500 HR City Administration Building. $ TOTAL: $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 28 7.7. CITY TREASURER BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 2O8o HR City Treasurer $ $ 7.8. CITY TREASURER UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 2O8o HR City Treasurer $ $ 7.9. CITY TREASURER ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 2O8o HR City Treasurer $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 29 SECTION 8. 8. CITY HOMELESSNESS INITIATIVE SITES 8.1. INITIATIVE SITES BASIC GUARD Est. Qty. U/M Description Hourly Rate for Basic Guard TBD HR Initiative locations throughout City. $ 8.2. INITIATIVE SITES UPGRADED GUARD Est. Qty. U/M Description Hourly Rate for Upgraded Guard 5,824 HR Initiative locations throughout City. $ 8.3. INITIATIVE SITES ARMED GUARD Est. Qty. U/M Description Hourly Rate for Armed Guard 5,824 HR Initiative locations throughout City. $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 3o 8.4. INITIATIVE SITES MOBILE PATROL Est. Qty. U/M Description Hourly Rate for Mobile Patrol TBD / AS -NEEDED* HR Initiative locations throughout City. $ * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 31 2. EXTRAORDINARY LABOR 2.1 EXTRAORDINARY LABOR IS INCLUDED WITH SECTION AWARDED. THE COST OF 1,000 HOURS OF EACH IDENTIFIED EXTRAORDINARY LABOR WILL BE ADDED TO THE OVERALL PROPOSAL. EXTRAORDINARY LABOR INCLUDES, BUT IS NOT LIMITED TO EMERGENCY CIRCUMSTANCES, SPECIAL EVENTS, OR SECURITY GUARD WORK PERFORMED UNDER OTHER ESPECIALLY URGENT CIRCUMSTANCES. THE CITY, IN ITS SOLE DISCRETION, WILL DETERMINE WHETHER EXTRAORDINARY LABOR RATES WILL APPLY. 2.1.1 EXTRAORDINARY LABOR AT VARIOUS CITY SITES BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1,00o HR As -Needed Security Services. $ $ 2.1.2 EXTRAORDINARY LABOR AT VARIOUS CITY SITES UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1,00o HR As -Needed Security Services. $ $ 2.1.3 EXTRAORDINARY LABOR AT VARIOUS CITY SITES ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. i,000 HR As -Needed Security Services. $ $ RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 32 EXHIBIT C THE CITY OF SAN DIEGO GENERAL CONTRACT TERMS AND PROVISIONS APPLICABLE TO GOODS, SERVICES, AND CONSULTANT CONTRACTS General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 1 of 21 ARTICLE I SCOPE AND TERM OF CONTRACT 1.1 Scope of Contract. The scope of contract between the City and a provider of goods and/or services (Contractor) is described in the Contract Documents. The Contract Documents are comprised of the Request for Proposal, Invitation to Bid, or other solicitation document (Solicitation); the successful bid or proposal; the letter awarding the contract to Contractor; the City's written acceptance of exceptions or clarifications to the Solicitation, if any; and these General Contract Terms and Provisions. 1.2 Effective Date. A contract between the City and Contractor (Contract) is effective on the last date that the contract is signed by the parties and approved by the City Attorney in accordance with Charter section 40. Unless otherwise terminated, this Contract is effective until it is completed or as otherwise agreed upon in writing by the parties, whichever is the earliest. A Contract term cannot exceed five (5) years unless approved by the City Council by ordinance. 1.3 Contract Extension. The City may, in its sole discretion, unilaterally exercise an option to extend the Contract as described in the Contract Documents. In addition, the City may, in its sole discretion, unilaterally extend the Contract on a month -to -month basis following contract expiration if authorized under Charter section 99 and the Contract Documents. Contractor shall not increase its pricing in excess of the percentage increase described in the Contract. ARTICLE II CONTRACT ADMINISTRATOR 2.1 Contract Administrator. The Purchasing Agent or designee is the Contract Administrator for purposes of this Contract, and has the responsibilities described in this Contract, in the San Diego Charter, and in Chapter 2, Article 2, Divisions 5, 30, and 32. 2.1.1 Contractor Performance Evaluations. The Contract Administrator will evaluate Contractor's performance as often as the Contract Administrator deems necessary throughout the term of the contract. This evaluation will be based on criteria including the quality of goods or services, the timeliness of performance, and adherence to applicable laws, including prevailing wage and living wage. City will provide Contractors who receive an unsatisfactory rating with a copy of the evaluation and an opportunity to respond. City may consider final evaluations, including Contractor's response, in evaluating future proposals and bids for contract award. 2.2 Notices. Unless otherwise specified, in all cases where written notice is required under this Contract, service shall be deemed sufficient if the notice is personally delivered or deposited in the United States mail, with first class postage paid, attention to the Purchasing Agent. Proper notice is effective on the date of personal delivery or five (5) days after deposit in a United States postal mailbox unless provided otherwise in the Contract. Notices to the City shall be sent to: General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 2 of 21 Purchasing Agent City of San Diego, Purchasing and Contracting Division 1200 3rd Avenue, Suite 200 San Diego, CA 92101-4195 ARTICLE III COMPENSATION 3.1 Manner of Payment. Contractor will be paid monthly, in arrears, for goods and/or services provided in accordance with the terms and provisions specified in the Contract. 3.2 Invoices. 3.2.1 Invoice Detail. Contractor's invoice must be on Contractor's stationary with Contractor's name, address, and remittance address if different. Contractor's invoice must have a date, an invoice number, a purchase order number, a description of the goods or services provided, and an amount due. 3.2.2 Service Contracts. Contractor must submit invoices for services to City by the 10th of the month following the month in which Contractor provided services. Invoices must include the address of the location where services were performed and the dates in which services were provided. 3.2.3 Goods Contracts. Contractor must submit invoices for goods to City within seven days of the shipment. Invoices must describe the goods provided. 3.2.4 Parts Contracts. Contractor must submit invoices for parts to City within seven calendar (7) days of the date the parts are shipped. Invoices must include the manufacturer of the part, manufacturer's published list price, percentage discount applied in accordance with Pricing Page(s), the net price to City, and an item description, quantity, and extension. 3.2.5 Extraordinary Work. City will not pay Contractor for extraordinary work unless Contractor receives prior written authorization from the Contract Administrator. Failure to do so will result in payment being withheld for services. If approved, Contractor will include an invoice that describes the work performed and the location where the work was performed, and a copy of the Contract Administrator's written authorization. 3.2.6 Reporting Requirements. Contractor must submit the following reports using the City's web -based contract compliance portal. Incomplete and/or delinquent reports may cause payment delays, non-payment of invoice, or both. For questions, please view the City's online tutorials on how to utilize the City's web -based contract compliance portal. 3.2.6.1 Monthly Employment Utilization Reports. Contractor and Contractor's subcontractors and suppliers must submit Monthly Employment Utilization Reports by the fifth (5th) day of the subsequent month. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 3 of 21 3.2.6.2 Monthly Invoicing and Payments. Contractor and Contractor's subcontractors and suppliers must submit Monthly Invoicing and Payment Reports by the fifth (5th) day of the subsequent month. 3.3 Annual Appropriation of Funds. Contractor acknowledges that the Contract term may extend over multiple City fiscal years, and that work and compensation under this Contract is contingent on the City Council appropriating funding for and authorizing such work and compensation for those fiscal years. This Contract may be terminated at the end of the fiscal year for which sufficient funding is not appropriated and authorized. City is not obligated to pay Contractor for any amounts not duly appropriated and authorized by City Council. 3.4 Price Adjustments. Based on Contractor's written request and justification, the City may approve an increase in unit prices on Contractor's pricing pages consistent with the amount requested in the justification in an amount not to exceed the increase in the Consumer Price Index, San Diego Area, for All Urban Customers (CPI-U) as published by the Bureau of Labor Statistics, or 5.0%, whichever is less, during the preceding one year term. If the CPI-U is a negative number, then the unit prices shall not be adjusted for that option year (the unit prices will not be decreased). A negative CPI-U shall be counted against any subsequent increases in the CPI-U when calculating the unit prices for later option years. Contractor must provide such written request and justification no less than sixty days before the date in which City may exercise the option to renew the contract, or sixty days before the anniversary date of the Contract. Justification in support of the written request must include a description of the basis for the adjustment, the proposed effective date and reasons for said date, and the amount of the adjustment requested with documentation to support the requested change (e.g. CPI-U or 5.0%, whichever is less). City's approval of this request must be in writing. ARTICLE IV SUSPENSION AND TERMINATION 4.1 City's Right to Suspend for Convenience. City may suspend all or any portion of Contractor's performance under this Contract at its sole option and for its convenience for a reasonable period of time not to exceed six (6) months. City must first give ten (10) days' written notice to Contractor of such suspension. City will pay to Contractor a sum equivalent to the reasonable value of the goods and/or services satisfactorily provided up to the date of suspension. City may rescind the suspension prior to or at six (6) months by providing Contractor with written notice of the rescission, at which time Contractor would be required to resume performance in compliance with the terms and provisions of this Contract. Contractor will be entitled to an extension of time to complete performance under the Contract equal to the length of the suspension unless otherwise agreed to in writing by the Parties. 4.2 City's Right to Terminate for Convenience. City may, at its sole option and for its convenience, terminate all or any portion of this Contract by giving thirty (30) days' written notice of such termination to Contractor. The termination of the Contract shall be effective upon receipt of the notice by Contractor. After termination of all or any portion of the Contract, Contractor shall: (1) immediately discontinue all affected performance (unless the notice directs General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 4 of 21 otherwise); and (2) complete any and all additional work necessary for the orderly filing of documents and closing of Contractor's affected performance under the Contract. After filing of documents and completion of performance, Contractor shall deliver to City all data, drawings, specifications, reports, estimates, summaries, and such other information and materials created or received by Contractor in performing this Contract, whether completed or in process. By accepting payment for completion, filing, and delivering documents as called for in this section, Contractor discharges City of all of City's payment obligations and liabilities under this Contract with regard to the affected performance. 4.3 City's Right to Terminate for Default. Contractor's failure to satisfactorily perform any obligation required by this Contract constitutes a default. Examples of default include a determination by City that Contractor has: (1) failed to deliver goods and/or perform the services of the required quality or within the time specified; (2) failed to perform any of the obligations of this Contract; and (3) failed to make sufficient progress in performance which may jeopardize full performance. 4.3.1 If Contractor fails to satisfactorily cure a default within ten (10) calendar days of receiving written notice from City specifying the nature of the default, City may immediately cancel and/or terminate this Contract, and terminate each and every right of Contractor, and any person claiming any rights by or through Contractor under this Contract. 4.3.2 If City terminates this Contract, in whole or in part, City may procure, upon such terms and in such manner as the Purchasing Agent may deem appropriate, equivalent goods or services and Contractor shall be liable to City for any excess costs. Contractor shall also continue performance to the extent not terminated. 4.4 Termination for Bankruptcy or Assignment for the Benefit of Creditors. If Contractor files a voluntary petition in bankruptcy, is adjudicated bankrupt, or makes a general assignment for the benefit of creditors, the City may at its option and without further notice to, or demand upon Contractor, terminate this Contract, and terminate each and every right of Contractor, and any person claiming rights by and through Contractor under this Contract. 4.5 Contractor's Right to Payment Following Contract Termination. 4.5.1 Termination for Convenience. If the termination is for the convenience of City an equitable adjustment in the Contract price shall be made. No amount shall be allowed for anticipated profit on unperformed services, and no amount shall be paid for an as needed contract beyond the Contract termination date. 4.5.2 Termination for Default. If, after City gives notice of termination for failure to fulfill Contract obligations to Contractor, it is determined that Contractor had not so failed, the termination shall be deemed to have been effected for the convenience of City. In such event, adjustment in the Contract price shall be made as provided in Section 4.3.2. City's rights and remedies are in addition to any other rights and remedies provided by law or under this Contract. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 5 of 21 4.6 Remedies Cumulative. City's remedies are cumulative and are not intended to be exclusive of any other remedies or means of redress to which City may be lawfully entitled in case of any breach or threatened breach of any provision of this Contract. ARTICLE V ADDITIONAL CONTRACTOR OBLIGATIONS 5.1 Inspection and Acceptance. The City will inspect and accept goods provided under this Contract at the shipment destination unless specified otherwise. Inspection will be made and acceptance will be determined by the City department shown in the shipping address of the Purchase Order or other duly authorized representative of City. 5.2 Responsibility for Lost or Damaged Shipments. Contractor bears the risk of loss or damage to goods prior to the time of their receipt and acceptance by City. City has no obligation to accept damaged shipments and reserves the right to return damaged goods, at Contractor's sole expense, even if the damage was not apparent or discovered until after receipt. 5.3 Responsibility for Damages. Contractor is responsible for all damage that occurs as a result of Contractor's fault or negligence or that of its' employees, agents, or representatives in connection with the performance of this Contract. Contractor shall immediately report any such damage to people and/or property to the Contract Administrator. 5.4 Delivery. Delivery shall be made on the delivery day specified in the Contract Documents. The City, in its sole discretion, may extend the time for delivery. The City may order, in writing, the suspension, delay or interruption of delivery of goods and/or services. 5.5 Delay. Unless otherwise specified herein, time is of the essence for each and every provision of the Contract. Contractor must immediately notify City in writing if there is, or it is anticipated that there will be, a delay in performance. The written notice must explain the cause for the delay and provide a reasonable estimate of the length of the delay. City may terminate this Contract as provided herein if City, in its sole discretion, determines the delay is material. 5.5.1 If a delay in performance is caused by any unforeseen event(s) beyond the control of the parties, City may allow Contractor to a reasonable extension of time to complete performance, but Contractor will not be entitled to damages or additional compensation. Any such extension of time must be approved in writing by City. The following conditions may constitute such a delay: war; changes in law or government regulation; labor disputes; strikes; fires, floods, adverse weather or other similar condition of the elements necessitating cessation of the performance; inability to obtain materials, equipment or labor; or other specific reasons agreed to between City and Contractor. This provision does not apply to a delay caused by Contractor's acts or omissions. Contractor is not entitled to an extension of time to perform if a delay is caused by Contractor's inability to obtain materials, equipment, or labor unless City has received, in a timely manner, documentary proof satisfactory to City of Contractor's inability to obtain materials, equipment, or labor, in which case City's approval must be in writing. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 6of2l 5.6 Restrictions and Regulations Requiring Contract Modification. Contractor shall immediately notify City in writing of any regulations or restrictions that may or will require Contractor to alter the material, quality, workmanship, or performance of the goods and/or services to be provided. City reserves the right to accept any such alteration, including any resulting reasonable price adjustments, or to cancel the Contract at no expense to the City. 5.7 Warranties. All goods and/or services provided under the Contract must be warranted by Contractor or manufacturer for at least twelve (12) months after acceptance by City, except automotive equipment. Automotive equipment must be warranted for a minimum of 12,000 miles or 12 months, whichever occurs first, unless otherwise stated in the Contract. Contractor is responsible to City for all warranty service, parts, and labor. Contractor is required to ensure that warranty work is performed at a facility acceptable to City and that services, parts, and labor are available and provided to meet City's schedules and deadlines. Contractor may establish a warranty service contract with an agency satisfactory to City instead of performing the warranty service itself. If Contractor is not an authorized service center and causes any damage to equipment being serviced, which results in the existing warranty being voided, Contractor will be liable for all costs of repairs to the equipment, or the costs of replacing the equipment with new equipment that meets City's operational needs. 5.8 Industry Standards. Contractor shall provide goods and/or services acceptable to City in strict conformance with the Contract. Contractor shall also provide goods and/or services in accordance with the standards customarily adhered to by an experienced and competent provider of the goods and/or services called for under this Contract using the degree of care and skill ordinarily exercised by reputable providers of such goods and/or services. Where approval by City, the Mayor, or other representative of City is required, it is understood to be general approval only and does not relieve Contractor of responsibility for complying with all applicable laws, codes, policies, regulations, and good business practices. 5.9 Records Retention and Examination. Contractor shall retain, protect, and maintain in an accessible location all records and documents, including paper, electronic, and computer records, relating to this Contract for five (5) years after receipt of final payment by City under this Contract. Contractor shall make all such records and documents available for inspection, copying, or other reproduction, and auditing by authorized representatives of City, including the Purchasing Agent or designee. Contractor shall make available all requested data and records at reasonable locations within City or County of San Diego at any time during normal business hours, and as often as City deems necessary. If records are not made available within the City or County of San Diego, Contractor shall pay City's travel costs to the location where the records are maintained and shall pay for all related travel expenses. Failure to make requested records available for inspection, copying, or other reproduction, or auditing by the date requested may result in termination of the Contract. Contractor must include this provision in all subcontracts made in connection with this Contract. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 7 of 21 5.9.1 Contractor shall maintain records of all subcontracts entered into with all firms, all project invoices received from Subcontractors and Suppliers, all purchases of materials and services from Suppliers, and all joint venture participation. Records shall show name, telephone number including area code, and business address of each Subcontractor and Supplier, and joint venture partner, and the total amount actually paid to each firm. Project relevant records, regardless of tier, may be periodically reviewed by the City. 5.10 Quality Assurance Meetings. Upon City's request, Contractor shall schedule one or more quality assurance meetings with City's Contract Administrator to discuss Contractor's performance. If requested, Contractor shall schedule the first quality assurance meeting no later than eight (8) weeks from the date of commencement of work under the Contract. At the quality assurance meeting(s), City's Contract Administrator will provide Contractor with feedback, will note any deficiencies in Contract performance, and provide Contractor with an opportunity to address and correct such deficiencies. The total number of quality assurance meetings that may be required by City will depend upon Contractor's performance. 5.11 Duty to Cooperate with Auditor. The City Auditor may, in his sole discretion, at no cost to the City, and for purposes of performing his responsibilities under Charter section 39.2, review Contractor's records to confirm contract compliance. Contractor shall make reasonable efforts to cooperate with Auditor's requests. 5.12 Safety Data Sheets. If specified by City in the solicitation or otherwise required by this Contract, Contractor must send with each shipment one (1) copy of the Safety Data Sheet (SDS) for each item shipped. Failure to comply with this procedure will be cause for immediate termination of the Contract for violation of safety procedures. 5.13 Project Personnel. Except as formally approved by the City, the key personnel identified in Contractor's bid or proposal shall be the individuals who will actually complete the work. Changes in staffing must be reported in writing and approved by the City. 5.13.1 Criminal Background Certification. Contractor certifies that all employees working on this Contract have had a criminal background check and that said employees are clear of any sexual and drug related convictions. Contractor further certifies that all employees hired by Contractor or a subcontractor shall be free from any felony convictions. 5.13.2 Photo Identification Badge. Contractor shall provide a company photo identification badge to any individual assigned by Contractor or subcontractor to perform services or deliver goods on City premises. Such badge must be worn at all times while on City premises. City reserves the right to require Contractor to pay fingerprinting fees for personnel assigned to work in sensitive areas. All employees shall turn in their photo identification badges to Contractor upon completion of services and prior to final payment of invoice. 5.14 Standards of Conduct. Contractor is responsible for maintaining standards of employee competence, conduct, courtesy, appearance, honesty, and integrity satisfactory to the City. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 8 of 21 5.14.1 Supervision. Contractor shall provide adequate and competent supervision at all times during the Contract term. Contractor shall be readily available to meet with the City. Contractor shall provide the telephone numbers where its representative(s) can be reached. 5.14.2 City Premises. Contractor's employees and agents shall comply with all City rules and regulations while on City premises. 5.14.3 Removal of Employees. City may request Contractor immediately remove from assignment to the City any employee found unfit to perform duties at the City. Contractor shall comply with all such requests. 5.15 Licenses and Permits. Contractor shall, without additional expense to the City, be responsible for obtaining any necessary licenses, permits, certifications, accreditations, fees and approvals for complying with any federal, state, county, municipal, and other laws, codes, and regulations applicable to Contract performance. This includes, but is not limited to, any laws or regulations requiring the use of licensed contractors to perform parts of the work. 5.16 Contractor and Subcontractor Registration Requirements. Prior to the award of the Contract or Task Order, Contractor and Contractor's subcontractors and suppliers must register with the City's web -based vendor registration and bid management system. The City may not award the Contract until registration of all subcontractors and suppliers is complete. In the event this requirement is not met within the time frame specified by the City, the City reserves the right to rescind the Contract award and to make the award to the next responsive and responsible proposer of bidder. ARTICLE VI INTELLECTUAL PROPERTY RIGHTS 6.1 Rights in Data. If, in connection with the services performed under this Contract, Contractor or its employees, agents, or subcontractors, create artwork, audio recordings, blueprints, designs, diagrams, documentation, photographs, plans, reports, software, source code, specifications, surveys, system designs, video recordings, or any other original works of authorship, whether written or readable by machine (Deliverable Materials), all rights of Contractor or its subcontractors in the Deliverable Materials, including, but not limited to publication, and registration of copyrights, and trademarks in the Deliverable Materials, are the sole property of City. Contractor, including its employees, agents, and subcontractors, may not use any Deliverable Material for purposes unrelated to Contractor's work on behalf of the City without prior written consent of City. Contractor may not publish or reproduce any Deliverable Materials, for purposes unrelated to Contractor's work on behalf of the City, without the prior written consent of the City. 6.2 Intellectual Property Rights Assignment. For no additional compensation, Contractor hereby assigns to City all of Contractor's rights, title, and interest in and to the content of the Deliverable Materials created by Contractor or its employees, agents, or subcontractors, including copyrights, in connection with the services performed under this Contract. Contractor General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 9of21 shall promptly execute and deliver, and shall cause its employees, agents, and subcontractors to promptly execute and deliver, upon request by the City or any of its successors or assigns at any time and without further compensation of any kind, any power of attorney, assignment, application for copyright, patent, trademark or other intellectual property right protection, or other papers or instruments which may be necessary or desirable to fully secure, perfect or otherwise protect to or for the City, its successors and assigns, all right, title and interest in and to the content of the Deliverable Materials. Contractor also shall cooperate and assist in the prosecution of any action or opposition proceeding involving such intellectual property rights and any adjudication of those rights. 6.3 Contractor Works. Contractor Works means tangible and intangible information and material that: (a) had already been conceived, invented, created, developed or acquired by Contractor prior to the effective date of this Contract; or (b) were conceived, invented, created, or developed by Contractor after the effective date of this Contract, but only to the extent such information and material do not constitute part or all of the Deliverable Materials called for in this Contract. All Contractor Works, and all modifications or derivatives of such Contractor Works, including all intellectual property rights in or pertaining to the same, shall be owned solely and exclusively by Contractor. 6.4 Subcontracting. In the event that Contractor utilizes a subcontractor(s) for any portion of the work that comprises the whole or part of the specified Deliverable Materials to the City, the agreement between Contractor and the subcontractor shall include a statement that identifies the Deliverable Materials as a "works for hire" as described in the United States Copyright Act of 1976, as amended, and that all intellectual property rights in the Deliverable Materials, whether arising in copyright, trademark, service mark or other forms of intellectual property rights, belong to and shall vest solely with the City. Further, the agreement between Contractor and its subcontractor shall require that the subcontractor, if necessary, shall grant, transfer, sell and assign, free of charge, exclusively to City, all titles, rights and interests in and to the Deliverable Materials, including all copyrights, trademarks and other intellectual property rights. City shall have the right to review any such agreement for compliance with this provision. 6.5 Intellectual Property Warranty and Indemnification. Contractor represents and warrants that any materials or deliverables, including all Deliverable Materials, provided under this Contract are either original, or not encumbered, and do not infringe upon the copyright, trademark, patent or other intellectual property rights of any third party, or are in the public domain. If Deliverable Materials provided hereunder become the subject of a claim, suit or allegation of copyright, trademark or patent infringement, City shall have the right, in its sole discretion, to require Contractor to produce, at Contractor's own expense, new non -infringing materials, deliverables or works as a means of remedying any claim of infringement in addition to any other remedy available to the City under law or equity. Contractor further agrees to indemnify, defend, and hold harmless the City, its officers, employees and agents from and against any and all claims, actions, costs, judgments or damages, of any type, alleging or threatening that any Deliverable Materials, supplies, equipment, services or works provided under this contract infringe the copyright, trademark, patent or other intellectual property or General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 10 of 21 . proprietary rights of any third party (Third Party Claim of Infringement). If a Third Party Claim of Infringement is threatened or made before Contractor receives payment under this Contract, City shall be entitled, upon written notice to Contractor, to withhold some or all of such payment. 6.6 Software Licensing. Contractor represents and warrants that the software, if any, as delivered to City, does not contain any program code, virus, worm, trap door, back door, time or clock that would erase data or programming or otherwise cause the software to become inoperable, inaccessible, or incapable of being used in accordance with its user manuals, either automatically, upon the occurrence of licensor -selected conditions or manually on command. Contractor further represents and warrants that all third party software, delivered to City or used by Contractor in the performance of the Contract, is fully licensed by the appropriate licensor. 6.7 Publication. Contractor may not publish or reproduce any Deliverable Materials, for purposes unrelated to Contractor's work on behalf of the City without prior written consent from the City. 6.8 Royalties, Licenses, and Patents. Unless otherwise specified, Contractor shall pay all royalties, license, and patent fees associated with the goods that are the subject of this solicitation. Contractor warrants that the goods, materials, supplies, and equipment to be supplied do not infringe upon any patent, trademark, or copyright, and further agrees to defend any and all suits, actions and claims for infringement that are brought against the City, and to defend, indemnify and hold harmless the City, its elected officials, officers, and employees from all liability, loss and damages, whether general, exemplary or punitive, suffered as a result of any actual or claimed infringement asserted against the City, Contractor, or those furnishing goods, materials, supplies, or equipment to Contractor under the Contract. ARTICLE VII INDEMNIFICATION AND INSURANCE 7.1 Indemnification. To the fullest extent permitted by law, Contractor shall defend (with legal counsel reasonably acceptable to City), indemnify, protect, and hold harmless City and its elected officials, officers, employees, agents, and representatives (Indemnified Parties) from and against any and all claims, losses, costs, damages, injuries (including, without limitation, injury to or death of an employee of Contractor or its subcontractors), expense, and liability of every kind, nature and description (including, without limitation, incidental and consequential damages, court costs, and litigation expenses and fees of expert consultants or expert witnesses incurred in connection therewith and costs of investigation) that arise out of, pertain to, or relate to, directly or indirectly, in whole or in part, any goods provided or performance of services under this Contract by Contractor, any subcontractor, anyone directly or indirectly employed by either of them, or anyone that either of them control. Contractor's duty to defend, indemnify, protect and hold harmless shall not include any claims or liabilities arising from the sole negligence or willful misconduct of the Indemnified Parties. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 11 of 21 7.2 Insurance. Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by Contractor, his agents, representatives, employees or subcontractors. Contractor shall provide, at a minimum, the following: 7.2.1 Commercial General Liability. Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury, and personal and advertising injury with limits no less than $1,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit. 7.2.2 Commercial Automobile Liability. Insurance Services Office Form Number CA 0001 covering Code 1 (any auto) or, if Contractor has no owned autos, Code 8 (hired) and 9 (non -owned), with limit no less than $1,000,000 per accident for bodily injury and property damage. 7.2.3 Workers' Compensation. Insurance as required by the State of California, with Statutory Limits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. 7.2.4 Professional Liability (Errors and Omissions). For consultant contracts, insurance appropriate to Consultant's profession, with limit no less than $1,000,000 per occurrence or claim, $2,000,000 aggregate. If Contractor maintains broader coverage and/or higher limits than the minimums shown above, City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City. 7.2.5 Other Insurance Provisions. The insurance policies are to contain, or be endorsed to contain, the following provisions: 7.2.5.1 Additional Insured Status. The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of Contractor including materials, parts, or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to Contractor's insurance (at least as broad as ISO Form CG 20 10 11 85 or if not available, through the addition of both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 if a later edition is used). General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 12 of 21 7.2.5.2 Primary Coverage. For any claims related to this contract, Contractor's insurance coverage shall be primary coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officers, officials, employees, and volunteers. Any insurance or self- insurance maintained by City, its officers, officials, employees, or volunteers shall be excess of Contractor's insurance and shall not contribute with it. 7.2.5.3 Notice of Cancellation. Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to City. 7.2.5.4 Waiver of Subrogation. Contractor hereby grants to City a waiver of any right to subrogation which the Workers' Compensation insurer of said Contractor may acquire against City by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. 7.2.5.5 Claims Made Policies (applicable only to professional liability). The Retroactive Date must be shown, and must be before the date of the contract or the beginning of contract work. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work. If coverage is canceled or non - renewed, and not replaced with another claims -made policy form with a Retroactive Date prior to the contract effective date, Contractor must purchase "extended reporting" coverage for a minimum of five (5) years after completion of work. 7.3 Self Insured Retentions. Self -insured retentions must be declared to and approved by City. City may require Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self - insured retention may be satisfied by either the named insured or City. 7.4 Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M. Best's rating of no less than A -VI, unless otherwise acceptable to City. City will accept insurance provided by non -admitted, "surplus lines" carriers only if the carrier is authorized to do business in the State of California and is included on the List of Approved Surplus Lines Insurers (LASLI list). All policies of insurance carried by non -admitted carriers are subject to all of the requirements for policies of insurance provided by admitted carriers described herein. 7.5 Verification of Coverage. Contractor shall furnish City with original certificates and amendatory endorsements or copies of the applicable policy language effecting coverage required by this clause. All certificates and endorsements are to be received and approved by City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive Contractor's obligation to provide them. City reserves the right General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 13 of 21 to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. 7.6 Special Risks or Circumstances. City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. 7.7 Additional Insurance. Contractor may obtain additional insurance not required by this Contract. 7.8 Excess Insurance. All policies providing excess coverage to City shall follow the form of the primary policy or policies including but not limited to all endorsements. 7.9 Subcontractors. Contractor shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein, and Contractor shall ensure that City is an additional insured on insurance required from subcontractors. For CGL coverage, subcontractors shall provide coverage with a format at least as broad as the CG 20 38 04 13 endorsement. ARTICLE VIII BONDS 8.1 Payment and Performance Bond. Prior to the execution of this Contract, City may require Contractor to post a payment and performance bond (Bond). The Bond shall guarantee Contractor's faithful performance of this Contract and assure payment to contractors, subcontractors, and to persons furnishing goods and/or services under this Contract. 8.1.1 Bond Amount. The Bond shall be in a sum equal to twenty-five percent (25%) of the Contract amount, unless otherwise stated in the Specifications. City may file a claim against the Bond if Contractor fails or refuses to fulfill the terms and provisions of the Contract. 8.1.2 Bond Term. The Bond shall remain in full force and effect at least until complete performance of this Contract and payment of all claims for materials and labor, at which time it will convert to a ten percent (10%) warranty bond, which shall remain in place until the end of the warranty periods set forth in this Contract. The Bond shall be renewed annually, at least sixty (60) days in advance of its expiration, and Contractor shall provide timely proof of annual renewal to City. 8.1.3 Bond Surety. The Bond must be furnished by a company authorized by the State of California Department of Insurance to transact surety business in the State of California and which has a current A.M. Best rating of at least "A-, VIII." 8.1.4 Non -Renewal or Cancellation. The Bond must provide that City and Contractor shall be provided with sixty (60) days' advance written notice in the event of non -renewal, cancellation, or material change to its terms. In the event of non -renewal, cancellation, or General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 14 of 21 material change to the Bond terms, Contractor shall provide City with evidence of the new source of surety within twenty-one (21) calendar days after the date of the notice of non -renewal, cancellation, or material change. Failure to maintain the Bond, as required herein, in full force and effect as required under this Contact, will be a material breach of the Contract subject to termination of the Contract. 8.2 Alternate Security. City may, at its sole discretion, accept alternate security in the form of an endorsed certificate of deposit, a money order, a certified check drawn on a solvent bank, or other security acceptable to the Purchasing Agent in an amount equal to the required Bond. ARTICLE IX CITY -MANDATED CLAUSES AND REQUIREMENTS 9.1 Contractor Certification of Compliance. By signing this Contract, Contractor certifies that Contractor is aware of, and will comply with, these City -mandated clauses throughout the duration of the Contract. 9.1.1 Drug -Free Workplace Certification. Contractor shall comply with City's Drug -Free Workplace requirements set forth in Council Policy 100-17, which is incorporated into the Contract by this reference. 9.1.2 Contractor Certification for Americans with Disabilities Act (ADA) and State Access Laws and Regulations: Contractor shall comply with all accessibility requirements under the ADA and under Title 24 of the California Code of Regulations (Title 24). When a conflict exists between the ADA and Title 24, Contractor shall comply with the most restrictive requirement (i.e., that which provides the most access). Contractor also shall comply with the City's ADA Compliance/City Contractors requirements as set forth in Council Policy 100-04, which is incorporated into this Contract by reference. Contractor warrants and certifies compliance with all federal and state access laws and regulations and further certifies that any subcontract agreement for this contract contains language which indicates the subcontractor's agreement to abide by the provisions of the City's Council Policy and any applicable access laws and regulations. 9.1.3 Non -Discrimination Requirements. 9.1.3.1 Compliance with City's Equal Opportunity Contracting Program (EOCP). Contractor shall comply with City's EOCP Requirements. Contractor shall not discriminate against any employee or applicant for employment on any basis prohibited by law. Contractor shall provide equal opportunity in all employment practices. Prime Contractors shall ensure that their subcontractors comply with this program. Nothing in this Section shall be interpreted to hold a Prime Contractor liable for any discriminatory practice of its subcontractors. 9.1.3.2 Non -Discrimination Ordinance. Contractor shall not discriminate on the basis of race, gender, gender expression, gender identity, religion, national origin, ethnicity, sexual orientation, age, or disability in the solicitation, selection, hiring or treatment of General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 15 of 21 subcontractors, vendors or suppliers. Contractor shall provide equal opportunity for subcontractors to participate in subcontracting opportunities. Contractor understands and agrees that violation of this clause shall be considered a material breach of the Contract and may result in Contract termination, debarment, or other sanctions. Contractor shall ensure that this language is included in contracts between Contractor and any subcontractors, vendors and suppliers. 9.1.3.3 Compliance Investigations. Upon City's request, Contractor agrees to provide to City, within sixty calendar days, a truthful and complete list of the names of all subcontractors, vendors, and suppliers that Contractor has used in the past five years on any of its contracts that were undertaken within San Diego County, including the total dollar amount paid by Contractor for each subcontract or supply contract. Contractor further agrees to fully cooperate in any investigation conducted by City pursuant to City's Nondiscrimination in Contracting Ordinance. Contractor understands and agrees that violation of this clause shall be considered a material breach of the Contract and may result in Contract termination, debarment, and other sanctions. 9.1.4 Equal Benefits Ordinance Certification. Unless an exception applies, Contractor shall comply with the Equal Benefits Ordinance (EBO) codified in the San Diego Municipal Code (SDMC). Failure to maintain equal benefits is a material breach of the Contract. 9.1.5 Contractor Standards. Contractor shall comply with Contractor Standards provisions codified in the SDMC. Contractor understands and agrees that violation of Contractor Standards may be considered a material breach of the Contract and may result in Contract termination, debarment, and other sanctions. 9.1.6 Noise Abatement. Contractor shall operate, conduct, or construct without violating the City's Noise Abatement Ordinance codified in the SDMC. 9.1.7 Storm Water Pollution Prevention Program. Contractor shall comply with the City's Storm Water Management and Discharge Control provisions codified in Division 3 of Chapter 4 of the SDMC, as may be amended, and any and all applicable Best Management Practice guidelines and pollution elimination requirements in performing or delivering services at City owned, leased, or managed property, or in performance of services and activities on behalf of City regardless of location. Contractor shall comply with the City's Jurisdictional Urban Runoff Management Plan encompassing Citywide programs and activities designed to prevent and reduce storm water pollution within City boundaries as adopted by the City Council on January 22, 2008, via Resolution No. 303351, as may be amended. Contractor shall comply with each City facility or work site's Storm Water Pollution Prevention Plan, as applicable, and institute all controls needed while completing the services to minimize any negative impact to the storm water collection system and environment. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 16 of 21 9.1.8 Service Worker Retention Ordinance. If applicable, Contractor shall comply with the Service Worker Retention Ordinance (SWRO) codified in the SDMC. 9.1.9 Product Endorsement. Contractor shall comply with Council Policy 000-41 concerning product endorsement which requires that any advertisement referring to City as a user of a good or service will require the prior written approval of the Mayor. 9.1.10 Business Tax Certificate. Unless the City Treasurer determines in writing that a contractor is exempt from the payment of business tax, any contractor doing business with the City of San Diego is required to obtain a Business Tax Certificate (BTC) and to provide a copy of its BTC to the City before a Contract is executed. 9.1.11 Equal Pay Ordinance. Unless an exception applies, Contractor shall comply with the Equal Pay Ordinance codified in San Diego Municipal Code sections 22.4801 through 22.4809. Contractor shall certify in writing that it will comply with the requirements of the Equal Pay Ordinance throughout the duration of the Contract. 9.1.11.1 Contractor and Subcontract Requirement. The Equal Pay Ordinance applies to any subcontractor who performs work on behalf of a Contractor to the same extent as it would apply to that Contractor. Contractor shall require subcontractors performing work for contractor under their contract with the City to certify compliance with the Equal Pay Ordinance in their written subcontracts. 9.1.11.2 Notice Requirement. Contractor must post a notice informing its employees of their rights under the Equal Pay Ordinance in their workplace or job site. ARTICLE X CONFLICT OF INTEREST AND VIOLATIONS OF LAW 10.1 Conflict of Interest Laws. Contractor is subject to all federal, state and local conflict of interest laws, regulations, and policies applicable to public contracts and procurement practices including, but not limited to, California Government Code sections 1090, et. seq. and 81000, et. seq., and the Ethics Ordinance, codified in the SDMC. City may determine that Contractor must complete one or more statements of economic interest disclosing relevant financial interests. Upon City's request, Contractor shall submit the necessary documents to City. 10.2 Contractor's Responsibility for Employees and Agents. Contractor is required to establish and make known to its employees and agents appropriate safeguards to prohibit employees from using their positions for a purpose that is, or that gives the appearance of being, motivated by the desire for private gain for themselves or others, particularly those with whom they have family, business or other relationships. 10.3 Contractor's Financial or Organizational Interests. In connection with any task, Contractor shall not recommend or specify any product, supplier, or contractor with whom General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 17 of 21 Contractor has a direct or indirect financial or organizational interest or relationship that would violate conflict of interest laws, regulations, or policies. 10.4 Certification of Non -Collusion. Contractor certifies that: (1) Contractor's bid or proposal was not made in the interest of or on behalf of any person, firm, or corporation not identified; (2) Contractor did not directly or indirectly induce or solicit any other bidder or proposer to put in a sham bid or proposal; (3) Contractor did not directly or indirectly induce or solicit any other person, firm or corporation to refrain from bidding; and (4) Contractor did not seek by collusion to secure any advantage over the other bidders or proposers. 10.5 Hiring City Employees. This Contract shall be unilaterally and immediately terminated by City if Contractor employs an individual who within the twelve (12) months immediately preceding such employment did in his/her capacity as a City officer or employee participate in negotiations with or otherwise have an influence on the selection of Contractor. ARTICLE XI DISPUTE RESOLUTION 11.1 Mediation. If a dispute arises out of or relates to this Contract and cannot be settled through normal contract negotiations, Contractor and City shall use mandatory non -binding mediation before having recourse in a court of law. 11.2 Selection of Mediator. A single mediator that is acceptable to both parties shall be used to mediate the dispute. The mediator will be knowledgeable in the subject matter of this Contract, if possible. 11.3 Expenses. The expenses of witnesses for either side shall be paid by the party producing such witnesses. All other expenses of the mediation, including required traveling and other expenses of the mediator, and the cost of any proofs or expert advice produced at the direct request of the mediator, shall be borne equally by the parties, unless they agree otherwise. 11.4 Conduct of Mediation Sessions. Mediation hearings will be conducted in an informal manner and discovery will not be allowed. The discussions, statements, writings and admissions will be confidential to the proceedings (pursuant to California Evidence Code sections 1115 through 1128) and will not be used for any other purpose unless otherwise agreed by the parties in writing. The parties may agree to exchange any information they deem necessary. Both parties shall have a representative attend the mediation who is authorized to settle the dispute, though City's recommendation of settlement may be subject to the approval of the Mayor and City Council. Either party may have attorneys, witnesses or experts present. 11.5 Mediation Results. Any agreements resulting from mediation shall be memorialized in writing. The results of the mediation shall not be final or binding unless otherwise agreed to in writing by the parties. Mediators shall not be subject to any subpoena or liability, and their actions shall not be subject to discovery. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 18 of 21 ARTICLE XII MANDATORY ASSISTANCE 12.1 Mandatory Assistance. If a third party dispute or litigation, or both, arises out of, or relates in any way to the services provided to the City under a Contract, Contractor , its agents, officers, and employees agree to assist in resolving the dispute or litigation upon City's request. Contractor's assistance includes, but is not limited to, providing professional consultations, attending mediations, arbitrations, depositions, trials or any event related to the dispute resolution and/or litigation. 12.2 Compensation for Mandatory Assistance. City will compensate Contractor for fees incurred for providing Mandatory Assistance. If, however, the fees incurred for the Mandatory Assistance are determined, through resolution of the third party dispute or litigation, or both, to be attributable in whole, or in part, to the acts or omissions of Contractor, its agents, officers, and employees, Contractor shall reimburse City for all fees paid to Contractor, its agents, officers, and employees for Mandatory Assistance. 12.3 Attorneys' Fees Related to Mandatory Assistance. In providing City with dispute or litigation assistance, Contractor or its agents, officers, and employees may incur expenses and/or costs. Contractor agrees that any attorney fees it may incur as a result of assistance provided under Section 12.2 are not reimbursable. ARTICLE XIII MISCELLANEOUS 13.1 Headings. All headings are for convenience only and shall not affect the interpretation of this Contract. 13.2 Non -Assignment. Contractor may not assign the obligations under this Contract, whether by express assignment or by sale of the company, nor any monies due or to become due under this Contract, without City's prior written approval. Any assignment in violation of this paragraph shall constitute a default and is grounds for termination of this Contract at the City's sole discretion. In no event shall any putative assignment create a contractual relationship between City and any putative assignee. 13.3 Independent Contractors. Contractor and any subcontractors employed by Contractor are independent contractors and not agents of City. Any provisions of this Contract that may appear to give City any right to direct Contractor concerning the details of performing or providing the goods and/or services, or to exercise any control over performance of the Contract, shall mean only that Contractor shall follow the direction of City concerning the end results of the performance. 13.4 Subcontractors. All persons assigned to perform any work related to this Contract, including any subcontractors, are deemed to be employees of Contractor, and Contractor shall be directly responsible for their work. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 19 of 21 13.5 Covenants and Conditions. All provisions of this Contract expressed as either covenants or conditions on the part of City or Contractor shall be deemed to be both covenants and conditions. 13.6 Compliance with Controlling Law. Contractor shall comply with all applicable local, state, and federal laws, regulations, and policies. Contractor's act or omission in violation of applicable local, state, and federal laws, regulations, and policies is grounds for contract termination. In addition to all other remedies or damages allowed by law, Contractor is liable to City for all damages, including costs for substitute performance, sustained as a result of the violation. In addition, Contractor may be subject to suspension, debarment, or both. 13.7 Governing Law. The Contract shall be deemed to be made under, construed in accordance with, and governed by the laws of the State of California without regard to the conflicts or choice of law provisions thereof. 13.8 Venue. The venue for any suit concerning solicitations or the Contract, the interpretation of application of any of its terms and conditions, or any related disputes shall be in the County of San Diego, State of California. 13.9 Successors in Interest. This Contract and all rights and obligations created by this Contract shall be in force and effect whether or not any parties to the Contract have been succeeded by another entity, and all rights and obligations created by this Contract shall be vested and binding on any party's successor in interest. 13.10 No Waiver. No failure of either City or Contractor to insist upon the strict performance by the other of any covenant, term or condition of this Contract, nor any failure to exercise any right or remedy consequent upon a breach of any covenant, term, or condition of this Contract, shall constitute a waiver of any such breach of such covenant, term or condition. No waiver of any breach shall affect or alter this Contract, and each and every covenant, condition, and term hereof shall continue in full force and effect without respect to any existing or subsequent breach. 13.11 Severability. The unenforceability, invalidity, or illegality of any provision of this Contract shall not render any other provision of this Contract unenforceable, invalid, or illegal. 13.12 Drafting Ambiguities. The parties acknowledge that they have the right to be advised by legal counsel with respect to the negotiations, terms and conditions of this Contract, and the decision of whether to seek advice of legal counsel with respect to this Contract is the sole responsibility of each party. This Contract shall not be construed in favor of or against either party by reason of the extent to which each party participated in the drafting of the Contract. 13.13 Amendments. Neither this Contract nor any provision hereof may be changed, modified, amended or waived except by a written agreement executed by duly authorized representatives of City and Contractor. Any alleged oral amendments have no force or effect. The Purchasing Agent must sign all Contract amendments. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 20 of 21 13.14 Conflicts Between Terms. If this Contract conflicts with an applicable local, state, or federal law, regulation, or court order, applicable local, state, or federal law, regulation, or court order shall control. Varying degrees of stringency among the main body of this Contract, the exhibits or attachments, and laws, regulations, or orders are not deemed conflicts, and the most stringent requirement shall control. Each party shall notify the other immediately upon the identification of any apparent conflict or inconsistency concerning this Contract. 13.15 Survival of Obligations. All representations, indemnifications, warranties, and guarantees made in, required by, or given in accordance with this Contract, as well as all continuing obligations indicated in this Contract, shall survive, completion and acceptance of performance and termination, expiration or completion of the Contract. 13.16 Confidentiality of Services. All services performed by Contractor, and any sub- contractor(s) if applicable, including but not limited to all drafts, data, information, correspondence, proposals, reports of any nature, estimates compiled or composed by Contractor, are for the sole use of City, its agents, and employees. Neither the documents nor their contents shall be released by Contractor or any subcontractor to any third party without the prior written consent of City. This provision does not apply to information that: (1) was publicly known, or otherwise known to Contractor, at the time it was disclosed to Contractor by City; (2) subsequently becomes publicly known through no act or omission of Contractor; or (3) otherwise becomes known to Contractor other than through disclosure by City. 13.17 Insolvency. If Contractor enters into proceedings relating to bankruptcy, whether voluntary or involuntary, Contractor agrees to furnish, by certified mail or electronic commerce method authorized by the Contract, written notification of the bankruptcy to the Purchasing Agent and the Contract Administrator responsible for administering the Contract. This notification shall be furnished within five (5) days of the initiation of the proceedings relating to bankruptcy filing. This notification shall include the date on which the bankruptcy petition was filed, the identity of the court in which the bankruptcy petition was filed, and a listing of City contract numbers and contracting offices for all City contracts against which final payment has not been made. This obligation remains in effect until final payment is made under this Contract. 13.18 No Third Party Beneficiaries. Except as may be specifically set forth in this Contract, none of the provisions of this Contract are intended to benefit any third party not specifically referenced herein. No party other than City and Contractor shall have the right to enforce any of the provisions of this Contract. 13.19 Actions of City in its Governmental Capacity. Nothing in this Contract shall be interpreted as limiting the rights and obligations of City in its governmental or regulatory capacity. General Contract Terms and Provisions Revised: December 18,2017 OCA Document No. 845794_6 Page 21 of 21 EXHIBIT D WAGE REQUIREMENTS By signing this Contract, proposer certifies that he or she is aware of the wage provisions described herein and shall comply with such provisions before commencing services. A. LIVING WAGES. This Contract is subject to the City's Living Wage Ordinance (LWO), codified at SDMC sections 22.4201 through 22.4245. The LWO requires payment of minimum hourly wage rates and other benefits unless an exemption applies. SDMC section 22.4225 requires each proposer to fill out and file a living wage certification with the City Manager within thirty (30) days of Award of the Contract. LWO wage and health benefit rates are adjusted annually in accordance with SDMC section 22.4220(b) to reflect the Consumer Price Index. Service contracts, financial assistance agreements, and City facilities agreements must include this upward adjustment of wage rates to covered employees on July 1 of each year. In addition, proposer agrees to require all of its subcontractors, sublessees, and concessionaires subject to the LWO to comply with the LWO and all applicable regulations and rules. 1. Exemption from Living Wage Ordinance. Pursuant to SDMC section 22.4215, this Contract may be exempt from the LWO. For a determination on this exemption, Contractor must complete the Living Wage Ordinance Application for Exemption. Wage Requirements Template Effective: July 1, 2015 OCA Document No. 966329_2 Page 1 EXHIBIT E Payment Card Industry Data Security Standards (PCI DSS): .01 PCI Compliance. Contractor acknowledges and agrees that to the extent that credit card data is collected, processed, stored or transmitted, Contractor must adhere to the Payment Card Industry Data Security Standards (PCI DSS) and must specifically comply with the City PCI requirements described in this Exhibit. .02 Contractor Compliance with Payment Card Industry Security Standards Council Standards. Contractor must maintain full compliance with all current and applicable Payment Card Industry Security Standards Council Standards (PCI SSC), for all Services performed under this Contract or other contracts managed by Contractor. Contractor acknowledges and agrees that it will ensure that any subcontractors or other service providers that it uses to assist with performance of this Contract will also maintain full compliance with all current and applicable PCI SSC standards. .03 Attestation of PCI Compliance. Contractor must, upon request of the City annually on the anniversary of the Effective Date, provide the City with a copy of the Level 1 Service Provider attestation of compliance which must be approved and signed by a qualified security assessor (QSA) company recognized by the PCI SSC. Any deficiencies noted in an annual assessment must be communicated to City, in writing, within thirty (30) days of the report, and include a remediation date in accordance with the PCI SSC's prioritized approach. Any deficiencies noted in an annual assessment must be remediated at Contractor's sole cost and expense. .04 Contractor Remediation. Contractor must remediate, in a timely manner and at Contractor's sole cost and expense, any outstanding audit finding by Contractor or City's QSA as it relates to Contractor's provision of PCI related hardware or services in compliance with the most current PCI DSS and PCI SSC. .05 Service Provider Responsibility Matrix. Contractor must complete a Service Provider Responsibility Matrix (Matrix) in either the form provided by City, or in a format approved by City, and account for all management services that will be supplied to the City as they relate to cardholder data that is stored, processed, or transmitted on behalf of City. The Matrix shall be updated in regularly and in a timely manner to reflect any changes in the provision of such management services. Upon its completion, the Matrix is hereby incorporated into the Contract and any updates or revisions to the Matrix will also be incorporated into this Contract without need for an amendment. .06 Contractor Hardware Inspections, Checklist and Notice of Unauthorized Access. Contractor must physically inspect all kiosk devices, merchant terminals, and related payment hardware, accessible to Contractor, used in the acceptance, transmission, or storage of credit card data, at a frequency determined by the City. Contractor must document all hardware inspections using a checklist in accordance with PCI DSS requirement 9.9 (Checklist), PCI DSS Template Revised August 21, 2017 OCA Document No. 954512_1 located at https://www.pcisecuritystandards.org/document library?category=pcidss&document=pci dss or located at such other website as the PCI SSC may describe from time to time. .06.01 Contractor must report immediately to the City, via email and phone call, any known device tampering or other breach, intrusion, or unauthorized access to cardholder data stored by or on behalf of Contractor. For purposes of this subsection a, reporting to the City's Information Security Officer (CISO) and the Office of the City Treasurer will be deemed sufficient for notifying the City. Contractor also agrees to assume responsibility for informing all affected individuals in accordance with applicable law. .06.02 Upon the City's request, Contractor must provide to City a copy of the Checklist. PCI DSS Template Revised August 21, 2017 OCA Document No. 954512_ 1 Tab A Submission of Information and Forms. Tab A - Table of Contents Completed and Executed Contract Signature Page 1-1 The Contractor Standards Pledge of Compliance Form 2-13 Equal Opportunity Form 14-24 Licenses as requested in Exhibit B 25-25 5.5 Public Agencies. Other public agencies, as defined by California Government Code section 6500, may choose to use the terms of this Contract, subject to Contractor's acceptance. The City is not liable or responsible for any obligations related to a subsequent Contract between Contractor and another public agency. IN WITNESS WHEREOF, this Contract is executed by City and Contractor acting by and through their authorized officers. CONTRACTOR CITY OF SAN DIEGO A Municipal Corporation Allstate Security Services, Inc Bidder 9845 Erma Road, Suite 207 BY: Street Address Print Name: Director San Diego Purchasing & Contracting Department City 888-210-7333 Telephone No. Joe@allstatesecurityservice.com E-Mail BY: Si- 1 re of Bidder's Authorized Repr: entative oseph Faltas Print Name Excu. V.P Title 09/17/2018 Date Goods and Services ITB Revised: November 8, 2016 OCA Document No. 879132_3 Date Signed Approved as to form this day of 20 MARA W. ELLIOTT, City Attorney BY: Deputy City Attorney Page 3 of 10 Addendum C 09.13.2018 Page 1 City of San Diego CONTRACTOR STANDARDS Pledge of Compliance The City of San Diego has adopted a Contractor Standards Ordinance (CSO) codified in section 22.3004 of the San Diego Municipal Code (SDMC). The City of San Diego uses the criteria set forth in the CSO to determine whether a contractor (bidder or proposer) has the capacity to fully perform the contract requirements and the business integrity to justify the award of public funds. This completed Pledge of Compliance signed under penalty of perjury must be submitted with each bid and proposal. If an informal solicitation process is used, the bidder must submit this completed Pledge of Compliance to the City prior to execution of the contract. All responses must be typewritten or printed in ink. If an explanation is requested or additional space is required, Contractors must provide responses on Attachment A to the Pledge of Compliance and sign each page. Failure to submit a signed and completed Pledge of Compliance may render a bid or proposal non -responsive. In the case of an informal solicitation or cooperative procurement, the contract will not be awarded unless a signed and completed Pledge of Compliance is submitted. A submitted Pledge of Compliance is a public record and information contained within will be available for public review except to the extent that such information is exempt from disclosure pursuant to applicable law. By signing and submitting this form, the contractor is certifying, to the best of their knowledge, that the contractor and any of its Principals have not within a five (5) year period — preceding this offer, been convicted of or had a civil judgement rendered against them for commission of a fraud or a criminal offense in connection with obtaining, attempting to obtain or performing a public (Federal, State or local) contract or subcontract. "Principal" means an officer, director, owner, partner or a person having primary management or supervisory responsibilities within the firm. The Contractor shall provide immediate written notice to the Procurement Contracting Officer handling the solicitation, at any time prior to award should they learn that this Representations and Certifications was inaccurate or incomplete. This form contains 10 pages, additional information may be submitted as part of Attachment A. A. BID/PROPOSAL/SOLICITATION TITLE: City Wide Security Services - 10089334-18-M B. BIDDER/PROPOSER INFORMATION: Hiistate security services, Inc. Legal Name DBA VtS4b tn11a Koaa, suite 2U/ san Diego C�H 92131 Street Address Josepn i-aitas, txcu. v.r. City State Zip 1bU-5t L1-/t$U5 t55t3-/2b-2bt3U Contact Person, Title Phone Fax Provide the name, identity, and precise nature of the interest* of all persons who are directly or indirectly involved** in this proposed transaction (SDMC § 21.0103). Use additional pages if necessary. * The precise nature of the interest includes: • the percentage ownership interest in a party to the transaction, • the percentage ownership interest in any firm, corporation, or partnership that will receive funds from the transaction, • the value of any financial interest in the transaction, • any contingent interest in the transaction and the value of such interest should the contingency be satisfied, and • any philanthropic, scientific, artistic, or property interest in the transaction. Contractor Standards Form Revised: April 5, 2018 Document No. 841283_4 Page 1 of 12 Page 2 ** Directly or indirectly involved means pursuing the transaction by: • communicating or negotiating with City officers or employees, • submitting or preparing applications, bids, proposals or other documents for purposes of contracting with the City, or • directing or supervising the actions of persons engaged in the above activity. uisnoy uinai uwner Name San Diego, UA Title/Position City and State of Residence Employer (if different than Bidder/Proposer) /01 UU Interest in the transaction Name Title/Position City and State of Residence Employer (if different than Bidder/Proposer) Interest in the transaction Name Title/Position City and State of Residence Employer (if different than Bidder/Proposer) Interest in the transaction Name Title/Position City and State of Residence Employer (if different than Bidder/Proposer) Interest in the transaction Name Title/Position City and State of Residence Employer (if different than Bidder/Proposer) Interest in the transaction Name Title/Position City and State of Residence Employer (if different than Bidder/Proposer) Interest in the transaction Contractor Standards Form Revised: April 5, 2018 Document No. 841283_4 Page 2of12 Page 3 Name Title/Position City and State of Residence Employer (if different than Bidder/Proposer) Interest in the transaction Name Title/Position City and State of Residence Employer (if different than Bidder/Proposer) Interest in the transaction Name Title/Position City and State of Residence Employer (if different than Bidder/Proposer) Interest in the transaction C. OWNERSHIP AND NAME CHANGES: 1. In the past five ten (5) years, has your firm changed its name? Dies ❑✓No If Yes, use Attachment A to list all prior legal and DBA names, addresses, and dates each firm name was used. Explain the specific reasons for each name change. 2. Is our firm a non-profit? LYes ENo If Yes, attach proof of status to this submission. 3. In the past five (5) years, has a firm owner, partner, or off cer operated a similar business? ❑Yes ❑✓ No If Yes, use Attachment A to list names and addresses of all businesses and the person who operated the business. Include information about a similar business only if an owner, partner, or officer of your firm holds or has held a similar position in another firm. D. BUSINESS ORGANIZATION/STRUCTURE: Indicate the organizational structure of your firm. Fill in only one section on this page. Use Attachment A if more space is required. ❑✓ Corporation Date incorporated: U4/1 3/2U1 L State of incorporation: ualitornia List corporation's current officers: President: Vice Pres: Secretary: Treasurer: Uurtis Jones Josepn raltas 5amy Ilenien ueorge Mouser Type of corporation: C ❑ Subchapter S❑ Is the corporation authorized to do business in California:✓❑ Yes If Yes, after what date: U4/13/1U11 Contractor Standards Form Revised: April 5, 2018 Document No. 841283 4 Page 3 of 12 ❑No Page 4 Is your firm a publicly traded corporation? ❑Yes ❑✓ No If Yes, how and where is the stock traded? If Yes, list the name, title and address of those who own ten percent (10 %) or more of the corporation's stocks: Do the President, Vice President, Secretary and/or Treasurer of your corporation have a third party interest or other financial interests in a business/enterprise that performs similar work, services or provides similar goods?❑Yes ❑✓ No If Yes, please use Attachment A to disclose. Please list the following: Authorized Issued Outstanding a. Number of voting shares: b. Number of nonvoting shares: c. Number of shareholders: d. Value per share of common stock: Par $ Book $ Market $ Limited Liability Company Date formed: State of formation: List the name, title and address of members who own ten percent (10%) or more of the company: ❑ Partnership Date formed: State of formation: List names of all firm partners: ❑ Sole Proprietorship Date started: List all firms you have been an owner, partner or officer with during the past five (5) years. Do not include ownership of stock in a publicly traded company: ❑ Joint Venture Date formed: List each firm in the joint venture and its percentage of ownership: Contractor Standards Form Revised: April 5, 2018 Document No. 841283_4 Page 4 of 12 Page 5 Note: To be responsive, each member of a Joint Venture or Partnership must complete a separate Contractor Standards form. E. FINANCIAL RESOURCES AND RESPONSIBILITY: 1. Is your firm preparing to be sold, in the process of being sold, or in negotiations to be sold? El Yes ❑✓No If Yes, use Attachment A to explain the circumstances, including the buyer's name and principal contact information. 2. In the past five (5) years, has your firm been denied bonding? ❑Yes El If Yes, use Attachment A to explain specific circumstances; include bonding company name. 3. In the past five (5) years, has a bonding company made any payments to satisfy claims made against a bond issued on your firms behalf or a firm where you were the principal? ❑ Yes ❑✓ No If Yes, use Attachment A to explain specific circumstances. 4. In the past five (5) years, has any insurance carrier, for any form of insurance, refused to renew the insurance policy for your firm? ❑ Yes ❑✓ No If Yes, use Attachment A to explain specific circumstances. 5. Within the last five years, has your firm filed a voluntary petition in bankruptcy, been adjudicated bankrupt, or made a general assignment for the benefit of creditors? ❑ Yes ❑✓ No If Yes, use Attachment A to explain specific circumstances. 6. Are there any claims, liens or judgements that are outstanding against your firm? EYes ❑✓ No If Yes, please use Attachment A to provide detailed information on the action. 7. Please provide the name of your principal financial institution for financial reference. By submitting a response to this Solicitation Contractor authorizes a release of credit information for verification of financial responsibility. Name of Bank: US DANK Point of Contact: Bonn rrencn Address: 1U/4U vvestview rKwySan Diego, UA V2121) Phone Number: rnone (55t3) 5Ju- 5buu rax (tibti) 5iu-tibu9 8. By submitting a response to a City solicitation, Contractor certifies that he or she has sufficient operating capital and/or financial reserves to properly fund the requirements identified in the solicitation. At City's request, Contractor will promptly provide to City Contractor Standards Form Revised: April 5, 2018 Document No. 841283 4 Page 5of12 Page 6 a copy of Contractor's most recent balance sheet and/or other necessary financial statements to substantiate financial ability to perform. 9. In order to do business in the City of San Diego, a current Business Tax Certificate is required. Business Tax Certificates are issued by the City Treasurer's Office. If you do not have one at the time of submission, one must be obtained prior to award. B2O14O18158 05/01 /2012 Business Tax Certificate No.: Year Issued: F. PERFORMANCE HISTORY: 1. In the past five (5) years, has your firm been found civilly liable, either in a court of law or pursuant to the terms of a settlement agreement, for defaulting or breaching a contract with a government agency? ❑Yes •No If Yes, use Attachment A to explain specific circumstances. 2. In the past five (5) years, has a public entity terminated your firm's contract for cause prior to contract completion? El Yes ❑No If Yes, use Attachment A to explain specific circumstances and provide principal contact information. 3. In the past five (5) years, has your firm entered into any settlement agreement for any lawsuit that alleged contract default, breach of contract, or fraud with or against a public entity? ❑Yes EINo If Yes, use Attachment A to explain specific circumstances. 4. Is your firm currently involved in any lawsuit with a government agency in which it is alleged that your firm has defaulted on a contract, breached a contract, or committed fraud? ❑Yes ❑✓ No If Yes, use Attachment A to explain specific circumstances. 5. In the past five (5) years, has your firm, or any firm with which any of your firm's owners, partners, or officers is or was associated, been debarred, disqualified, removed, or otherwise prevented from bidding on or completing any government or public agency contract for any reason? ❑Yes ❑✓ No If Yes, use Attachment A to explain specific circumstances. 6. In the past five (5) years, has your firm received a notice to cure or a notice of default on a contract with any public agency? ['Yes ❑✓ No If Yes, use Attachment A to explain specific circumstances and how the matter resolved. 7. Performance References: Please provide a minimum of three (3) references familiar with work performed by your firm which was of a similar size and nature to the subject solicitation within the last five (5) years. Please note that any references required as part of your bid/proposal submittal are in addition to those references required as part of this form. City of San Diego Company Name: Contractor Standards Form Revised: April 5, 2018 Document No. 841283 4 Page6of12 Page 7 Debbie Marcotte / 619.235.5294 Contact Name and Phone Number: jason.hemmens@sdcounty.ca.gov Contact Email: 5500 Overland Avenue, Suite 410 San Diego, CA 92123 Address: 10/01/2018 Contact Name and Phone Number: DMarcotte@sandiego.gov Contact Email: 2125 Park Boulevard 4th floor San Diego, CA 92101 Address: 09/01/2017 Contract Date: 1 million /annually Contract Amount: 24/7 Secuirty Guard for Public Restrooms Requirements of Contract: County of San Diego Company Name: Jason Hemmens / (858) 966.1342 Contract Date: 900K/annually Contract Amount: 24/7 security services Public Restrooms Requirements of Contract: Company Name: Escondido Unified School Distract Francis Spoonemore/ 760-432-2421 Contact Name and Phone Number: fpoonemore@eusd.org Contact Email: 2310 Aldergrove Ave, Escondido, CA 92029 Address: 07/01/2017 Contract Date: 500K/annually Contract Amount: Provider Security and Patrol Service for 24 Schools Requirements of Contract: G. COMPLIANCE: 1. In the past five (5) years, has your firm or any firm owner, partner, officer, executive, or manager been criminally penalized or found civilly liable, either in a court of law or pursuant to the terms of a settlement agreement, for violating any federal, state, or local law in performance of a contract, including but not limited to, laws regarding health and safety, labor and employment, permitting, and licensing laws? ['Yes ❑✓ No If Yes, use Attachment A to explain specific circumstances surrounding each instance. Include the name of the entity involved, the specific infraction(s) or violation(s), dates of instances, and outcome with current status. 2. In the past five (5) years, has your firm been determined to be non -responsible by a public entity? ['Yes ❑✓ No Contractor Standards Form Revised: April 5, 2018 Document No. 841283_4 Page 7 of 12 Page 8 If Yes, use Attachment A to explain specific circumstances of each instance. Include the name of the entity involved, the specific infraction, dates, and outcome. H. BUSINESS INTEGRITY: 1. In the past five (5) years, has your firm been convicted of or found liable in a civil suit for making a false claim or material misrepresentation to a private or public entity? ❑Yes ❑✓No If Yes, use Attachment A to explain specific circumstances of each instance. Include the entity involved, specific violation(s), dates, outcome and current status. 2. In the past five (5) years, has your firm or any of its executives, management personnel, or owners been convicted of a crime, including misdemeanors, or been found liable in a civil suit involving the bidding, awarding, or performance of a government contract? ❑Yes EINo If Yes, use Attachment A to explain specific circumstances of each instance; include the entity involved, specific infraction(s), dates, outcome and current status. 3. In the past five (5) years, has your firm or any of its executives, management personnel, or owners been convicted of a federal, state, or local crime of fraud, theft, or any other act of dishonesty? DYes ❑✓ No If Yes, use Attachment A to explain specific circumstances of each instance; include the entity involved, specific infraction(s), dates, outcome and current status. 4. Do any of the Principals of your firm have relatives that are either currently employed by the City or were employed by the City in the past five (5) years? ❑Yes ❑✓ No If Yes, please disclose the names of those relatives in Attachment A. I. BUSINESS REPRESENTATION: 1. Are you a local business with a physical address within the County of San Diego? EIYes ❑No 2. Are you a certified Small and Local Business Enterprise certified by the City of San Diego? ❑Yes EINo Certification # 17 A c I cal 3. Are you certified as any of the following: a. Disabled Veteran Business Enterprise Certification # b. Woman or Minority Owned Business Enterprise Certification # c. Disadvantaged Business Enterprise Certification # J. WAGE COMPLIANCE: In the past five (5)years, has your firm been required to pay back wages or penalties for failure to comply with the federal, state or local prevailing, minimum, or living wage laws? ['Yes ❑✓ No If Yes, use Attachment A to explain the specific circumstances of each instance. Include the entity involved, the specific infraction(s), dates, outcome, and current status. By signing this Pledge of Compliance, your firm is certifying to the City that you will comply with the requirements of the Equal Pay Ordinance set forth in SDMC sections 22.4801 through 22.4809. Contractor Standards Form Revised: April 5, 2018 Document No. 841283_4 Page 8 of 12 Page 9 K. STATEMENT OF SUBCONTRACTORS & SUPPLIERS: Please provide the names and information for all subcontractors and suppliers used in the performance of the proposed contract, and what portion of work will be assigned to each subcontractor. Subcontractors may not be substituted without the written consent of the City. Use Attachment A if additional pages are necessary. If no subcontractors or suppliers will be used, please write "Not Applicable." Company Name: Address: Contact Name: Phone: Email: Contractor License No.: DIR Registration No.: Sub -Contract Dollar Amount: $ (per year) $ (total contract term) Scope of work subcontractor will perform: Identify whether company is a subcontractor or supplier: Certification type (check all that apply):❑✓ DBE ❑✓DVBE EIELBE EIMBE ❑SLBE❑WBE ❑Not Certified Contractor must provide valid proof of certification with the response to the bid or proposal to receive participation credit. Company Name: Address: Contact Name: Phone: Email: Contractor License No.: DIR Registration No.: Sub -Contract Dollar Amount: $ (per year) $ (total contract term) Scope of work subcontractor will perform: Identify whether company is a subcontractor or supplier: Certification type (check all that apply):❑DBE ❑DVBE ❑ELBE ❑MBE ❑SLBE❑WBE ❑Not Certified Contractor must provide valid proof of certification with the response to the bid or proposal to receive participation credit. L. STATEMENT OF AVAILABLE EQUIPMENT: A full inventoried list of all necessary equipment to complete the work specified may be a requirement of the bid/proposal submission. By signing and submitting this form, the Contractor certifies that all required equipment included in this bid or proposal will be made available one week (7 days) before work shall commence. In instances where the required equipment is not owned by the Contractor, Contractor shall explain how the equipment will be made available before the commencement of work. The City of San Contractor Standards Form Revised: April 5, 2018 Document No. 841283 4 Page 9 of 12 Page 10 Diego reserves the right to reject any response, in its opinion, if the Contractor has not demonstrated he or she will be properly equipped to perform the work in an efficient, effective matter for the duration of the contract period. M. TYPE OF SUBMISSION: This document is submitted as: ❑✓ Initial submission of Contractor Standards Pledge of Compliance ❑ Initial submission of Contractor Standards Pledge of Compliance as part of a Cooperative agreement ['Initial submission of Contractor Standards Pledge of Compliance as part of a Sole Source agreement ❑Update of prior Contractor Standards Pledge of Compliance dated Contractor Standards Form Revised: April 5, 2018 Document No. 841283 4 Page 10 of 12 Page 11 Complete all questions and sign below. Under penalty of perjury under the laws of the State of California, I certify that I have read and understand the questions contained in this Pledge of Compliance, that I am responsible for completeness and accuracy of the responses contained herein, and that all information provided is true, full and complete to the best of my knowledge and belief. I agree to provide written notice to the Purchasing Agent within five (5) business days if, at any time, I learn that any portion of this Pledge of Compliance is inaccurate. Failure to timely provide the Purchasing Agent with written notice is grounds for Contract termination. I, on behalf of the firm, further certify that I and my firm will comply with the following provisions of SDMC section 22.3004: (a) I and my firm will comply with all applicable local, State and Federal laws, including health and safety, labor and employment, and licensing laws that affect the employees, worksite or performance of the contract. (b) I and my firm will notify the Purchasing Agent in writing within fifteen (15) calendar days of receiving notice that a government agency has begun an investigation of me or my firm that may result in a finding that I or my firm is or was not in compliance with laws stated in paragraph (a). (c) I and my firm will notify the Purchasing Agent in writing within fifteen (15) calendar days of a finding by a government agency or court of competent jurisdiction of a violation by the Contractor of laws stated in paragraph (a). (d) I and my firm will notify the Purchasing Agent in writing within fifteen (15) calendar days of becoming aware of an investigation or finding by a government agency or court of competent jurisdiction of a violation by a subcontractor of laws stated in paragraph (a). (e) I and my firm will cooperate fully with the City during any investigation and to respond to a request for information within ten (10) working days. Failure to sign and submit this form with the bid/proposal shall make the bid/proposal non -responsive. In the case of an informal solicitation, the contract will not be awarded unless a signed and completed Pledge of Compliance is submitted. Joseph Faltas/ Excu. V.P. 09/17/2018 Name and Title Signature Contractor Standards Form Revised: April 5, 2018 Document No. 841283 4 Page 11 of 12 Date Page 12 City of San Diego CONTRACTOR STANDARDS Attachment "A" Provide additional information in space below. Use additional Attachment "A" pages as needed. Each page must be signed. Print in ink or type responses and indicate question being answered. I have read the matters and statements made in this Contractor Standards Pledge of Compliance and attachments thereto and I know the same to be true of my own knowledge, except as to those matters stated upon information or belief and as to such matters, I believe the same to be true. I certify under penalty of perjury that the foregoing is true and correct. Joseph Faltas/ Excu. V.P. Print Name, Title Contractor Standards Form Revised: April 5, 2018 Document No. 841283_4 Signature Page 12 of 12 09/17/2018 Date Page 13 EQUAL OPPORTUNITY CONTRACTING PROGRAM (EOCP) GOODS AND SERVICES CONTRACTOR REQUIREMENTS I. City's Equal Opportunity Contracting Commitment. The City of San Diego (City) promotes equal employment and subcontracting opportunities. The City is committed to ensuring that taxpayer dollars spent on public contracts are not paid to businesses that practice discrimination in employment or subcontracting. The City encourages all companies seeking to do business with the City to share this commitment. Contractors are encouraged to take positive steps to diversify and expand their subcontractor and supplier solicitation base and to offer opportunities to all eligible business firms. Contractors must submit the required EOCP documentation indicated below with their proposals. Contractors who fail to provide the required EOCP documentation are considered non -responsive. II. Definitions. Commercially Useful Function: a Small Local Business Enterprise or Emerging Local Business Enterprise (SLBE/ELBE) performs a commercially useful function when it is responsible for execution of the work and is carrying out its responsibilities by actually performing, managing, and supervising the work involved. To perform a commercially useful function, the SLBE/ELBE shall also be responsible, with respect to materials and supplies used on the contract, for negotiating price, determining quantity and quality, ordering the material, and installing (where applicable) and paying for the material itself. To determine whether an SLBE/ELBE is performing a commercially useful function, an evaluation will be performed of the amount of work subcontracted, normal industry practices, whether the amount the SLBE/ELBE firm is to be paid under the contract is commensurate with the work it is actually performing and the SLBE/ELBE credit claimed for its performance of the work, and other relevant factors. Specifically, an SLBE/ELBE does not perform a commercially useful function if its role is limited to that of an extra participant in a transaction, contract, or project through which funds are passed in order to obtain the appearance of meaningful and useful SLBE/ELBE participation, when in similar transactions in which SLBE/ELBE firms do not participate, there is no such role performed. Disadvantaged Business Enterprise (DBE): a certified business that is (1) at least fifty-one (51 %) owned by socially and economically Disadvantaged Individuals, or, in the case of a publicly owned business at least fifty-one percent (51 %) of the stock is owned by one or more socially and economically Disadvantaged Individuals; and (2) whose daily business operations are managed and directed by one or more socially and economically disadvantaged owners. Disadvantaged Individuals include Black Americans, Hispanic Americans, Asian Americans, and other minorities, or individual found to be disadvantaged by the Small Business Administration pursuant to Section 8 of the Small Business Reauthorization Act. Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Page 1 Page 14 Disabled Veteran Business Enterprise (DVBE): a certified business that is (1) at least fifty- one percent (51 %) owned by one or more Disabled Veterans; and (2) business operations must be managed and controlled by one or more Disabled Veterans. A Disabled Veteran is a veteran of the U.S. military, naval, or air service who resides in California and has a service -connected disability of at least 10% or more. The firm shall be certified by the State of California's Department of General Services, Office of Small and Minority Business. Emerging Business Enterprise (EBE): a business whose gross annual receipts do not exceed the amount set by the City Manager, and which meets all other criteria set forth in the regulations implementing the City's Small and Local Business Preference Program. The City Manager shall review the threshold amount for EBEs on an annual basis, and adjust as necessary to reflect changes in the marketplace. Emerging Local Business Enterprise (ELBE): a Local Business Enterprise that is also an Emerging Business Enterprise. Local Business Enterprise (LBE): a business that has both a principal place of business and a significant employment presence in the County of San Diego, and that has been in operation for twelve (12) consecutive months. Minority Business Enterprise (MBE): a certified business that is (1) at least fifty-one percent (51 %) owned by one or more minority individuals, or, in the case of a publicly owned business at least fifty-one percent (51 %) of the stock is owned by one or more minority individuals; and (2) whose daily business operations are managed and directed by one or more minorities owners. Minorities include the groups with the following ethnic origins: African, Asian Pacific, Asian Subcontinent, Hispanic, Native Alaskan, Native American, and Native Hawaiian. Other Business Enterprise (OBE): any business which does not otherwise qualify as Minority, Woman, Disadvantaged, or Disabled Veteran Business Enterprise. Principal Place of Business: a location wherein a business maintains a physical office and through which it obtains no less than fifty percent (50%) of gross annual receipts. Significant Employee Presence: no less than twenty-five percent (25%) of a business's total number of employees. Small Business Enterprise (SBE): a business whose gross annual receipts do not exceed the amount set by the City Manager, and that meets all other criteria set forth in regulations implementing the City's Small and Local Business Preference Program. The City Manager shall review the threshold amount for SBEs on an annual basis, and adjust as necessary to reflect changes in the marketplace. A business certified as a DVBE by the State of California, and that has provided proof of such certification to the City manager, shall be deemed to be an SBE. Small Local Business Enterprise (SLBE): a Local Business Enterprise that is also a Small Business Enterprise. Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Page 2 Page 15 Women Business Enterprise (WBE): a certified business that is (1) at least fifty-one percent (51 %) owned by a woman or women, or, in the case of a publicly owned business at least fifty- one percent (51%) of the stock is owned by one or more women; and (2) whose daily business operations are managed and directed by one or more women owners. III. Disclosure of Discrimination Complaints. As part of its proposal, Contractor shall provide to the City a list of all instances within the past ten (10) years where a complaint was filed or pending against Contractor in a legal or administrative proceeding alleging that Contractor discriminated against its employees, subcontractors, vendors, or suppliers, and a description of the status or resolution of that complaint, including any remedial action taken. (Attachment AA). IV. Work Force Report and Equal Opportunity Outreach Plan. A. Work Force Report. Contractors shall submit with their proposal a Work Force Report (WFR) for approval by the City. (Attachment BB). If the City determines that there are under representations when compared to County Labor Force Availability data, then the Contractor will also be required to submit an Equal Employment Opportunity Plan (EEOP) to the City for approval. Questions regarding the WFR should be directed to the Equal Opportunity Contracting Department. B. Duty to Comply with Equal Opportunity Outreach Plan. A Contractor for whom an EEOP has been approved by the City shall use best efforts to comply with that EEOP. V. Small and Local Business Program Requirements. The City has adopted a Small and Local Business Enterprise program for goods, services, and consultant contracts. The SLBE requirements are set forth in Council Policy 100-10. For contracts in which the Purchasing Agent is required to advertise for sealed proposals in the City's official newspaper or consultant contracts valued over $50,000, the City shall: A. Apply a maximum of an additional 12% of the total possible evaluation points to the Contractor's final score for SLBE or ELBE participation. Additional points will be awarded as follows: a. If the Contractor achieves 20% participation, apply 5% of the total possible evaluation points to the Contractor's score; or b. If the Contractor achieves 25% participation, apply 10% of the total possible evaluation points to the Contractor's score; or c. If the prime contractor is a SLBE or an ELBE, apply 12% of the total possible evaluation points to the Contractor's score. Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Page 3 Page 16 VI. Maintaining Participation Levels. A. Additional points are based on the Contractor's level of participation proposed prior to the award of the goods, services, or consultant contract. Contractors are required to achieve and maintain the SLBE or ELBE participation levels throughout the duration of the goods, services, or consultant contract. B. If the City modifies the original specifications, the Contractor shall make reasonable efforts to maintain the SLBE or ELBE participation for which the additional points were awarded. The City must approve in writing a reduction in SLBE or ELBE participation levels. C. Contractor shall notify and obtain written approval from the City in advance of any reduction in subcontract scope, termination, or substitution for a designated SLBE or ELBE subcontractor. D. Contractor's failure to maintain SLBE or ELBE participation levels as specified in the goods, services, or consultant contract shall constitute a default and grounds for debarment under Chapter 2, Article 2, Division 8, of the San Diego Municipal Code. E. The remedies available to the City under Council Policy 100-10 are cumulative to all other rights and remedies available to the City. VII. Certifications. The City accepts certifications of MBE, WBE, DBE, or DVBE from the following certifying agencies: A. Current certification by the State of California Department of Transportation (CALTRANS) as DBE. B. Current MBE or WBE certification from the California Public Utilities Commission. C. DVBE certification is received from the State of California's Department of General Services, Office of Small and Minority Business. D. Current certification by the City of Los Angles as DBE, WBE, or MBE. Subcontractors' valid proof of certification status e.g., copy of MBE, WBE, DBE, or DVBE certification must be submitted with the proposal or contract documents. MBE, WBE, DBE, or DVBE certifications are listed for informational purposes only. VIII. List of Attachments. AA. Contractors Certification of Pending Actions BB. Work Force Report Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Page 4 Page 17 AA. CONTRACTORS CERTIFICATION OF PENDING ACTIONS As part of its proposal, the Contractor must provide to the City a list of all instances within the past 10 years where a complaint was filed or pending against the Contractor in a legal or administrative proceeding alleging that Contractor discriminated against its employees, subcontractors, vendors or suppliers, and a description of the status or resolution of that complaint, including any remedial action taken. CHECK ONE BOX ONLY. © The undersigned certifies that within the past 10 years the Contractor has NOT been the subject of a complaint or pending action in a legal administrative proceeding alleging that Contractor discriminated against its employees, subcontractors, vendors or suppliers. ❑ The undersigned certifies that within the past 10 years the Contractor has been the subject of a complaint or pending action in a legal administrative proceeding alleging that Contractor discriminated against its employees, subcontractors, vendors or suppliers. A description of the status or resolution of that complaint, including any remedial action taken and the applicable dates is as follows: DATE OF CLAIM LOCATION DESCRIPTION OF CLAIM LITIGATION (Y/N) STATUS RESOLUTION/REMEDIAL ACTION TAKEN Contractor Name: Allstate Security Services, Inc Certified By Joseph Faltas ame Signature Title Excu. V.P. Date 09/17/2018 U.E ADDITIONAL FORMS AS NECESSARY Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Page 18 City of San Diego EQUAL OPPORTUNITY CONTRACTING (EOC) 1200 Third Avenue • Suite 200 • San Diego, CA 92101 Phone: (619) 236-6000 • Fax: (619) 236-5904 BB. WORK FORCE REPORT The objective of the Equal Employment Opportunity Outreach Program, is to ensure that contractors doing business with the City, or receiving funds from the City, do not engage in unlawful discriminatory employment practices prohibited by State and Federal law. Such employment practices include, but are not limited to unlawful discrimination in the following: employment, promotion or upgrading, demotion or transfer, recruitment or recruitment advertising, layoff or termination, rate of pay or other forms of compensation, and selection for training, including apprenticeship. Contractors are required to provide a completed Work Force Report (WFR). NO OTHER FORMS WILL BE ACCEPTED CONTRACTOR IDENTIFICATION Type of Contractor: ❑ Construction ❑ Consultant 0 Vendor/Supplier 0 Financial Institution 0 Grant Recipient 0 Insurance Company ❑ Lessee/Lessor ❑ Other Name of Company: Allstate Security Services, Inc ADA/DBA: Address (Corporate Headquarters, where applicable): 9845 Erma Road, Suite 207 City: San Diego County: San Diego State: CA Zip.92131 Telephone Number: 088) 210-7333 Fax Number: (858) 726-2680 Name of Company CEO: Curtis Jones Address(es), phone and fax number(s) of company facilities located in San Diego County (if different from above): Address: City: County: State: Zip: Telephone Number: ( ) Fax Number: ( ) Email: Type of Business: Security and Patrol Guard Services Type of License. Private Patrol Operator The Company has appointed:Victoria Lee As its Equal Employment Opportunity Officer (EE00). The EE00 has been given authority to establish, disseminate and enforce equal employment and affirmative action policies of this company. The EE00 may be contacted at: Address. 9845 Erma Road, Suite 207 San Diego CA 92131 Telephone Number: 088) 210-7333 Fax Number: $5$ 726-2680 Email: hr@allstatesecurityservice.com 0 One San Diego County (or Most Local County) Work Force - Mandatory 0 Branch Work Force * 0 Managing Office Work Force Check the box above that applies to this WFR. *Submit a separate Work Force Report for all participating branches. Combine WFRs if more than one branch per county. I, the undersigned representative of Allstate Security Services, Inc (Firm Name) San Diego CA hereby certify that information provided (Coil herein is true and co (Stab September 18 as executed on this day of , 20._ Joseph Faltaous (Authorize Signature) (Print Authorized Signature Name) Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Page 19 NAME OF FIRM Allstate Security Services DATE• 09/17/2018 OFFICE(S) or BRANCH(ES): San Diego COUNTY: San Diego I. INSTRUCTIONS: For each occupational category, indicate number of males and females in every ethnic group. Total columns in row provided. Sum of all totals should be equal to your total work force. Include all those employed by your company on either a full or part- time basis. The following groups are to be included in ethnic categories listed in columns below: Black, African -American (5) Filipino, Asian Pacific Islander Hispanic, Latino, Mexican -American, Puerto Rican (6) White, Caucasian (7) Other ethnicity; not falling into other groups (1) (2) (3) (4) Asian American Indian, Eskimo ADMINISTRATION OCCUPATIONAL CATEGORY (1) African- American (2) Hispanic or Latino (3) Asian (4) American Indian (5) Asian Pacific Islander (6) Caucasian (7) Other Ethnicity (M) • (F) (M) • (F) (M) • (F) (M) • (F) (M) I. (F) (M) • (F) (M) • (F) Management & Financial 1 1 2 ' 1 1 i 2 1 I I 1 i 1 1 i 1 1 2 ' 1 4 ' Professional 2 1 1 I 1 2 1 1 • 1 1 I 1 2 1 1 2 1 1 A&E, Science, Computer 1 1 1 1 1 1 1 1 1 1 1 1 : 2 Technical I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 ' 1 1 Sales I 3 ' 1 I 1 1 1 1 1 I 1 1 1 1 1 1 1 2 ' 1 1 Administrative Support 1 1 I 1 1 1 1 1 1 1 I 1 I ' 1 Services 35 : 17 51 : 23 22 1 1 ; 42 1 : 27 : 18 37 : 14 Crafts 1 I 1 1 1 1 1 I 1 I I 1 I I 1 I I 1 I I ' 1 Operative Workers 1 1 1 1 1 1 1 1 I 1 1 1 1 1 1 1 1 1 1 1 1 Transportation 1 I 1 1 1 I 1 1 1 1 1 1 1 I 1 1 1 1 1 1 1 1 1 1 1 1 I I Laborers* 1 1 1 1 1 1 1 I 1 1 1 1 1 1 1 1 1 1 1 ' 1 1 *Construction laborers and other field employees are not to be included on this page 1 1 1 1 1 I Totals Each Column 42 17 51 i 23 26 i 42 31 18 45 16 1 1 1 1 1 1 1 Grand Total All Employees 312 Indicate by Gender and Ethnicity the Number of Above Employees Who Are Disabled 1 1 1 1 I 1 1 Disabled 1 ' 1 ' 1 1 ' 1 ' 1 1 I 1 1 i 1 1 1 1 Non -Profit Organizations Only: Board of Directors 1 • 1 1 1 1 I 1 1 ' 1 1 1 i 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Volunteers 1 1 ' 1 ' •' 1 1 1 I 1 1 1 1 1 1 I 1 1 1 1 1 1 1 Artists ' 1 ' 1 ' I ' 1 ' I 1 ' Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Page 20 NAME OF FIRM. Allstate Security Services San Diego OFFICE(S) or BRANCH(ES)• COUNTY: DATi , /17/2018 NSTRUCTIONS: For each occupational category, indicate number of males and females in every ethnic group. Total columns in row provided. Sum of all totals should be equal to your total work force. Include all those employed by your company on either a full or part- time basis. The following groups are to be included in ethnic categories listed in columns below: (1) Black, African -American (5) Filipino, Asian Pacific Islander (2) Hispanic, Latino, Mexican -American, Puerto Rican (6) White, Caucasian (3) Asian (7) Other ethnicity; not falling into other groups ( TRADE OCCUPATIONAL CATEGORY African- American Hispanic or Latino (3) Asian (4) American Indian Asian Pacific Islander (6) Caucasian (7) Other Ethnicity (M) : (F) (M) : (F) (M) : (F) (M) : (F) (M) : (F) (M) : (F) (M) ' (F) Brick, Block or Stone Masons I Carpenters Carpet, Floor & Tile Installers Finishers Cement Masons, Concrete Finishers Construction Laborers Drywall Installers, Ceiling Tile Inst Electricians Elevator Installers , First -Line Supervisors/Managers Glaziers Helpers; Construction Trade Millwrights Misc. Const. Equipment Operators Painters, Const. & Maintenance Pipelayers, Plumbers, Pipe & Steam Fitters Plasterers & Stucco Masons Roofers Security Guards & Surveillance Officers Sheet Metal Workers Structural Metal Fabricators & Fitters Welding, Soldering & Brazing Workers Workers, Extractive Crafts, Miners Totals Each Column Grand Total All Employees 312 Indicate By Gender and Ethnicity the Number of Above Employees Who Are Disabled: Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Page 21 CITY OF SAN DIEGO WORK FORCE REPORT HISTORY The Work Force Report (WFR) is the document that allows the City of San Diego to analyze the work forces of all firms wishing to do business with the City. We are able to compare the firm's work force data to County Labor Force Availability (CLFA) data derived from the United States Census. CLFA data is a compilation of lists of occupations and includes the percentage of each ethnicity we track (African -American, Hispanic or Latino, Asian, American Indian, Asian Pacific Islander, Caucasian, and Other Ethnicities) for each occupation. Currently, our CLFA data is taken from the 2010 Census. In order to compare one contractor to another, it is important that the data we receive from the Contractor firm is accurate and organized in the manner that allows for this fair comparison. WORK FORCE & BRANCH WORK FORCE REPORTS When submitting a WFR, especially if the WFR is for a specific project or activity, we would like to have information about the firm's work force that is actually participating in the project or activity. That is, if the project is in San Diego and the work force is from San Diego, we want a San Diego County WFR.' By the same token, if the project is in San Diego, but the work force is from another county, such as Orange or Riverside County, we want a WFR from that county.2 If participation in a San Diego project is by work forces from San Diego County and, for example, from Los Angeles County and from Sacramento County, we ask for separate WFRs representing your firm from each of the three counties. MANAGING OFFICE WORK FORCE Equal Opportunity Contracting may occasionally ask for a Managing Office Work Force (MOWF) Report. This may occur in an instance where the firm involved is a large national or international firm but the San Diego or other local work force is very small. In this case, we may ask for both a local and a MOWF Report.1°3 In another case, when work is done only by the Managing Office, only the MOWF Report may be necessary.3 TYPES OF WORK FORCE REPORTS: Please note, throughout the preceding text of this page, the superscript numbers one', two 2 & three 3. These numbers coincide with the types of work force report required in the example. See below: ' San Diego County (or Most Local County) Work Force — Mandatory in most cases 2 Branch Work Force * 3 Managing Office Work Force *Submit a separate Work Force Report for all participating branches. Combine WFRs if more than one branch per county. Exhibit A: Work Force Report Job categories -Administration Refer to this table when completing your firm's Work Force Report form(s). Management & Financial Professional Advertising, Marketing, Promotions, Public Relations, and Sales Managers Business Operations Specialists Financial Specialists Operations Specialties Managers Other Management Occupations Top Executives Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Art and Design Workers Counselors, Social Workers, and Other Community and Social Service Specialists Entertainers and Performers, Sports and Related Workers Health Diagnosing and Treating Practitioners Lawyers, Judges, and Related Workers Librarians, Curators, and Archivists Life Scientists Page 22 f Media and Communication Workers Other Teachers and Instructors Postsecondary Teachers Primary, Secondary, and Special Education School Teachers Religious Workers Social Scientists and Related Workers Architecture & Engineering, Science, Computer Architects, Surveyors, and Cartographers Computer Specialists Engineers Mathematical Science Occupations Physical Scientists Technical Drafters, Engineering, and Mapping Technicians Health Technologists and Technicians Life, Physical, and Social Science Technicians Media and Communication Equipment Workers Sales Other Sales and Related Workers Retail Sales Workers Sales Representatives, Services Sales Representatives, Wholesale and Manufacturing Supervisors, Sales Workers Administrative Support Financial Clerks Information and Record Clerks Legal Support Workers Material Recording, Scheduling, Dispatching, and Distributing Workers Other Education, Training, and Library Occupations Other Office and Administrative Support Workers Secretaries and Administrative Assistants Supervisors, Office and Administrative Support Workers Services Building Cleaning and Pest Control Workers Cooks and Food Preparation Workers Entertainment Attendants and Related Workers Fire Fighting and Prevention Workers First -Line Supervisors/Managers, Protective Service Workers Food and Beverage Serving Workers Funeral Service Workers Law Enforcement Workers Nursing, Psychiatric, and Home Health Aides Occupational and Physical Therapist Assistants and Aides Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Other Food Preparation and Serving Related Workers Other Healthcare Support Occupations Other Personal Care and Service Workers Other Protective Service Workers Personal Appearance Workers Supervisors, Food Preparation and Serving Workers Supervisors, Personal Care and Service Workers Transportation, Tourism, and Lodging Attendants Crafts Construction Trades Workers Electrical and Electronic Equipment Mechanics, Installers, and Repairers Extraction Workers Material Moving Workers Other Construction and Related Workers Other Installation, Maintenance, and Repair Occupations Plant and System Operators Supervisors of Installation, Maintenance, and Repair Workers Supervisors, Construction and Extraction Workers Vehicle and Mobile Equipment Mechanics, Installers, and Repairers Woodworkers Operative Workers Assemblers and Fabricators Communications Equipment Operators Food Processing Workers Metal Workers and Plastic Workers Motor Vehicle Operators Other Production Occupations Printing Workers Supervisors, Production Workers Textile, Apparel, and Furnishings Workers Transuortation Air Transportation Workers Other Transportation Workers Rail Transportation Workers Supervisors, Transportation and Material Moving Workers Water Transportation Workers Laborers Agricultural Workers Animal Care and Service Workers Fishing and Hunting Workers Forest, Conservation, and Logging Workers Grounds Maintenance Workers Helpers, Construction Trades Page 23 Supervisors, Building and Grounds Cleaning and Maintenance Workers Supervisors, Farming, Fishing, and Forestry Workers Exhibit B: Work Force Report Job categories -Trade Brick, Block or Stone Masons Brickmasons and Blockmasons Stonemasons Carpenters Carpet, floor and Tile Installers and Finishers Carpet Installers Floor Layers, except Carpet, Wood and Hard Tiles Floor Sanders and Finishers Tile and Marble Setters Cement Masons, Concrete Finishers Cement Masons and Concrete Finishers Terrazzo Workers and Finishers Construction Laborers Drywall Installers, Ceiling Tile Inst Drywall and Ceiling Tile Installers Tapers Electricians Elevator Installers and Repairers First -Line Supervisors/Managers First -line Supervisors/Managers of Construction Trades and Extraction Workers Glaziers Helpers. Construction Trade Brickmasons, Blockmasons, and Tile and Marble Setters Carpenters Electricians Painters, Paperhangers, Plasterers and Stucco Pipelayers, Plumbers, Pipefitters and Steamfitters Roofers All other Construction Trades Millwrights Heating, Air Conditioning and Refrigeration Mechanics and Installers Mechanical Door Repairers Control and Valve Installers and Repairers Equal Opportunity Contracting Goods, Services, & Consultant RFP Revised 1/1/2016 OCA Document No. 1208380 Other Installation, Maintenance and Repair Occupations Misc. Const. Equipment Operators Paving, Surfacing and Tamping Equipment Operators Pile -Driver Operators Operating Engineers and Other Construction Equipment Operators Painters, Const. Maintenance Painters, Construction and Maintenance Paperhangers Pipelayers and Plumbers Pipelayers J Plumbers, Pipefitters and Steamfitters Plasterers and Stucco Masons Roofers Security Guards & Surveillance Officers Sheet Metal Workers Structural Iron and Steel Workers Welding, Soldering and Brazing Workers Welders, Cutter, Solderers and Brazers Welding, Soldering and Brazing Machine Setter, Operators and Tenders Page 24 BUREAU OF SECURITY AND INVESTIGATIVE 4SERVICES CENSING DETAILS FOR: 17182 NAME: ALLSTATE SECURITY SERVICES, INC. LICENSE TYPE: PRIVATE PATROL OPERATOR PRIMARY STATUS: CURRENT ADDRESS OF RECORD 9845 EMMA ROAD SUITE 207 SAN DIEGO CA 92131 SAN DIEGO COUNTY LICENSE RELATIONSHIPS LICENSE/REGISTRATION ROLE: BUSINESS LICENSE RELATED PARTY ROLE: PRINCIPAL NAME: GINDI, BISHOY AYAD LICENSE/REGISTRATION TYPE: PRINCIPAL PPO TO QUALIFIED MANAGER LICENSE/REGISTRATION ROLE: PRIVATE PATROL OPERATOR RELATED PARTY ROLE: QUALIFIED MANAGER NAME: GINDI, BISHOY AYAD LICENSE/REGISTRATION TYPE: QUALIFIED MANAGER ADDRESS NOT DISCLOSED ADDRESS NOT DISCLOSED ISSUANCE DATE MAY 9, 2012 EXPIRATION DATE MAY 31, 2020 CURRENT DATE / TIME SEPTEMBER 17, 2018 12.00:02 PM Page 25 Tab B Executive Summery and Responses to Specifications Tab B - Table of Contents A. Executive Summery 26-26 B. Qualifications and Experience B.1 Past Experience 27-28 B.2 Entity Organizations Chart 29-30 Management Resume B.2.1 CEO, 31-36 B.2.2 Excu. V.P 37-40 B.2.3 H.R Manager 41-43 B.2.4 Operation Director 44-46 Supervisors Resume B.2.5 Account Manager 47-49 B.2.6 Training Manager 50-51 B.2.7 Customer Service Manager 52-56 B.3 Knowledge of latest Polices B.3.1 Department of Homeland Security 57-58 B.3.2 Coursework Development 59-59 B.3.3 ISC West trade shows 60-60 B.3.4 Veteran With a Vision 61-62 B.3.5 Allstate New Policies 63-68 B.4 Allstate's Direct Number of Employees 69-69 B.5 Demonstrated Retention of Staff B.5.1 Our philosophy 70-71 B.5.2 Allstate Retention Risk Matrix 72-73 B.5.3 Retention of staff in comparable facility as RFP 73-74 C. Compatibility of Proposal C.1 Ability and Plan to provide reliable staff 75-88 C.2 Ability to provide strong management and supervision 75-88 C.3 Knowledge and Understanding of Scope of Work C.3.1 Acknowledge the Scope of work 89-91 C.3.2 Our Responsibility 92-94 C.3.3 Expected Number of Officers per Section 95-100 C.4 Detail Methods to Accomplish the RFP 101-106 Executive Summary ALLSTATE SECURITY SERVICES, INC. began business in San Diego in 2012, founded by Bishoy Gindi, an experienced former Egyptian Army sergeant and Joe Faltas, MBA a successful entrepreneur. Allstate quickly established a reputation built on training, professionalism and a standard of service, which is unsurpassed. AllState established commercial guard service and patrol operations serving some of the most demanding accounts. Allstate's maintained its mission to meet the demand for critical security service with expertise and an unwavering commitment to excellence. These values have earned AllState the recognition it has today as the best of the best in San Diego. Allstate accounts include government, schools, military, retail centers, residential communities, commercial sites, industrial buildings, construction sites, hospitality, financial institutions, warehouses, and healthcare. Including, US Navy Base, University of California San Diego, Wells Fargo Bank, Walmart, Inc., Best Buy, Toyota America. Allstate Security Services currently employees over 300 security officers and is considered as one of the fastest growing security firms in San Diego. We utilize integrated communication methodology in our activity reporting, daily operation, management and billing. Allstate has utilized the most up-to-date technology to ensure efficiency and accuracy in all aspects of the organization. Our Core Values are based in Honor, Integrity, Vigilance and Helpfulness to our clients. Our employees help us to provide a professional, and unique security services for our customers. Our Mission Statement states, "To provide the best security and consulting Services to our client by demonstrating responsiveness, diligence, judgment and building on our culture of excellence. Allstate has a strong history of providing high quality Security services at fair market value." Our current CEO, named in 2016, Curtis Jones, ILO is A dedicated security professional with over 30 years of corporate security, federal law enforcement, and life safety management experience. Often described by his peers as a charismatic, influential, strategic planner and executive decision maker. Jones has recently served as President/CEO of the San Diego Chapter of Infragard, has managed and over 1000 members of a 501 (c)3 organization in partnership with San Diego's FBI Field Office and the Department of Homeland Security. Industry Affiliations and Accreditations: Better Business Bureau (BBB), American Society of Industrial Security (ASIS), California Association of Licensed Security Agencies, Guards and Associates (CALSAGA), Community Associations Institute (CAI), International Facility Managers Association (IFMA) and Small Local Business Enterprise (SLBE). Page 26 B.1 Past Experience and Performance City of San Diego Christopher Moore Supervising Procurement Contracting Officer [Office] 619-236-7254 cmoore@sandiego.gov Casey Smith Deputy Director City of San Diego Open Space Division (619) 685-1323 Debbie Marcotte Area Manager II Parks and Recreation Department Downtown/Point Loma Areas 619.235.5294 dmarcotte@sandiego.gov Ricardo Ramos Business Operations Manager City of San Diego Office of the City Treasurer Ph: 619-236-5557 Fax: 619-236-7134 County of San Diego Richard Mccarvell, Chief, Procurement Services County of San Diego Dept. of Purchasing & Contracting 5560 Overland Avenue, Suite 270, MS-032 San Diego, CA 92123 Phone: 858.505.6566 Jim Bolz, PE, PMP Project Manager County of San Diego DPW Capital Improvement Program Tel (858) 694-2712 James.Bolz@sdcounty.ca.gov Jason Hemmens Deputy Director County of San Diego Dept. of Parks and Rec. 5500 Overland Avenue, Suite 410 San Diego, CA 92123 (858) 966-1342 (858) 495-5841 (Fax) jason.hemmens@sdcounty.ca.gov Caroline Mosher, Epidemiology & Immunization Services Branch Health & Human Services Agency [Office] : 619-542-4042 caroline.Mosher@sdcounty.ca.gov San Diego Housing Commission David Tomaino Senior Program Analyst Administrative Services Dept. San Diego Housing Commission 1 122 Broadway, Suite 300, San Diego, CA 92101 619-578-7537 (o) 1619-578-7349 (f) davidt@sdhc.org Dalece Maxwell Facilities Coordinator Real Estate Department San Diego Housing Commission 1 122 Broadway, Suite 300, San Diego, CA 92101 (619) 578-7483 (o) dalecec@sdhc.org Escondido Unified School Distract Francis Spoonemore Director Maintenance & Operations Escondido Union School District fspoonemore@eusd.org 760-432-2421 ext 211 Julie Collins Procurement Contracting Officer Escondido Union School District P 760-432-2323 F 760-743-2464 jcollins@eusd.org Page 27 Other City of Santee City of El Cajon City of San Marcos San Diego Naval Base University of California in San Diego (UCSD) Pacira pharmaceuticals Ferring pharmaceuticals Walmart Best Buy ta UCSD TOYOTA NAPA WM4 Hilton ems —cure FURTHER REFERENCES MAY BE PROVIDED UPON REQUEST Walmart Thank you for your confidence in AllState Security Services. On behalf of the entire company, we can tell you that we are motivated by the opportunity that you give us to help you succeed and secure your operation. Delivering results that exceed your expectations is our top priority. Over the years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners across San Diego. We also pride ourselves on providing superior talent to deliver high -quality protection aligned with the security objectives of our clients. If there is anything that we can do to improve our service to you, I will listen. Please do not hesitate to contact me. Joe Faltas Sales Director (760) 583-7803 Page 28 B.2 Organization Chart Page 29 Operation Director - Orient security officers on appropriate company rules and procedures; enforce security protocols, policies, and procedures. Account Manager - Maintain and manage the account, ensure complete customer satisfaction; communicate with client on all security issues regularly, stay within compliance with required performance and deliverables around the clock. H.R. Manager - Attract, motivate, and retain the most qualified security officers; Manage and handle employee -related services, regulatory compliance, and employee relations. Customer Service Operation - Implement call center operational strategy, maintain and measure operational productivity and quality of service, monitors the performance of the phone staff and work directory with specific customers. Field Supervisor - Ensuring proper employee performance as per company and client policies and procedures, counseling and training of employees and scheduling officers. Security Officer - Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, and access points; permitting entry as required. Page 30 B.2.1 CEO Page 31 } Professional Biography Curtis E. Jones, ILO Curtis is a dedicated Security Professional with over 30 years of federal and local law enforcement experience combined with corporate physical security, life safety/planning/mitigation and management. Curtis is best known as a hands- on -professional with proven business, research and analytical abilities that is exceptionally skilled at building effective, productive, business -working relationships amongst all levels of management allowing for cross functional organizational responses and information sharing to meet organizational objectives. Curtis strives and maintains his professional track record of success in handling people and problems while deploying strategic, tactical and diplomatic acumen combined with a broad based knowledge of strategic security planning, development, investigations, counter and anti -terrorism mitigation, and situational analysis. Best described by his peers, Curtis is a tactical and strategic Security planner with architecture and use of systems integrations (access control and alarm management systems, incident response management systems, dispatch systems, CCTV systems). Incident management application, mass notifications and life safety - risk management leadership skills with business continuity experience. C.P.P. candidate (2016) CORE COMPETENCIES Homeland Security Practices — Executive leadership - Emergency Management - Innovative Management Strategy Planner — Critical Partnership Building and Development - Corporate Security - Business Continuity - Anti -terrorism - Critical Infrastructure Protection - Physical Security - Non -Lethal Weapons Deployment and Instruction - Public Speaking - Critical Thinking - Complex Problem Solving - Stress Management — Leadership — Policy Maker PROFESSIONAL HIGHLIGHTS • 2016 - President/Emeritus, Infragard San Diego CA. an FBI 501(c)3 Org • 2016 — Executive Board Member, Infragard an FBI 501(c)3 Org ,Strategic Partnerships, Sector Chief — Faith Based • 2016 — Participant, San Diego Joint Counterterrorism Awareness Workshop, City of San Diego • 2015 Speaker Law Enforcement Intelligence Association (Issues in Protecting Places of Worship), (Los Angeles CA) • 2015 Keynote Speaker (Emergency Planning in the Face of Domestic Terrorism), American Society Safety Engineers (ASSE) • 2014 - 2016 President/CEO, (Elected), San Diego CA. Infragard an FBI 501(c)3 Org o Conferences — Symposiums — Meetings — Activities • Information Sharing Conference (FBI, DHS,SDPD,SDLECC,SDFD, other emergency response organizations) • Ebola Outbreak City of San Diego Response (Dept. of Health) • Cyber 2025 — a futuristic look at the cyber war (FBI,SDLECC, DHS, Private Sector) • Drones — a discussion on mitigation (FBI, SDLECC, Private Sector) ■ Two Day City Wide Table Top ( Black out), (City of San Diego —EOC, SDLECC, FBI, Private Sector) • ISIS vetted briefings (FBI, SDLECC) • Vetted current terrorist/active shooter briefings (FBI SDLECC) • Infragard conference Washington DC (FBI) ■ 10 years protecting San Diego Diner, Sea world — chapter recipient San Diego City Counsel Award for Service Page 32 Professional Biography Curtis E. Jones, ILO • 2010 Elected to Executive Board of Directors Infragard - San Diego Chapter - FBI 501(c)3 Org o Chair — Social Critical Sector Issues Conference on Social Media & Public Safety (FBI/ DHS/ Infragard) o Planning Committee Member - Law Enforcement Active Shooter Conference (SDPD, FBI, DHS) ■ Speaker Active shooter Program in conjunction with FBI and DHS • Speaker (Protecting Places of Worship), FBI field office Los Angeles • Speaker (Physical Security), FBI Sector Chiefs training, MCAS San Diego • Committee member Operation Medusa (FBI, DHS), combined table top exercise ■ Authored implemented Life Safety Policies and Procedures Javits Convention Center, NY • Authored implemented security plan within DOD standards Potomac Towers, Rosslyn VA • 2010 Established a security consultant service for places of worship (7 Crowns Security Consultants Inc.), www.7cros.com • Former Member, California State legislature State Security Counsel • Former Gang Intervention Coordinator (10 Point Program), City of San Diego • Former Co -Chair San Diego County District Attomey's Advisory Counsel PROFESSIONAL MEMBERSHIPS / AFFILIATIONS • Executive Board Member (elected), InfraGard - San Diego Chapter — An FBI 501(c) 3 Org. • Member California State University San Marcos - Advisory Council - Program Development for Business Emergency Preparedness Planning • Member San Diego Police Law Enforcement and Private Security Council (LEAPS) • Member National Domestic Preparedness Coalition • Member Biotech Strategic Security Council — La Jolla California • Member San Diego Community Emergency Response Team (CERT), Battalion:2 - North City • Member American Society Industrial Security — San Diego Chapter • Member San Diego Organized retail Crime Alliance (SDPD) • Member Sorrento Valley Consortium (Qualcomm) HONORS/CITATIONS • 10 years protecting San Diego — chapter recipient San Diego City Counsel Award for Service • Recipient America Society Industrial Security (ASIS), Security Professional Award • Combined Certificate of Appreciation (FBI, DHS, RTTAC, Infragard), for participation in operation MUDUSA — Anti- Terrorism Tabletop and Recognition of Service ■ Certificate of Recognition — San Diego County District Attorney (Co -Chair District Attorney Advisory Council) • Honor/citation - 78th District, California State Legislature (participation with Ca. State Security Council) • Numerous medals and citations- United States Army - Military Police Corps PROFESSIONAL EXPERIENCE 2014 — 2016, As President/CEO of the San Diego Chapter of Infragard Curtis Managed and lead over 1000 members of a 501(c)3 organization in partnership with San Diego's FBI Field Office and the Department of Homeland Security. Maintained developed information sharing partnerships with private and public sector partners including local, state and federal law enforcement and military agencies. Provide Leadership to the Executive Board of Directors and Critical Infrastructure Sector Chiefs. Organized the San Diego InfraGard Chapter to effectively contribute in the protection of the San Diego region's critical infrastructure and key resources; to include support of the San Diego Law Enforcement Coordination Center (San Diego's DHS fusion center) as the private sector partner. Page 33 Professional Biography Curtis E. Jones, ILO In January of 2016 Curtis entered into Emeritus status and remains an active member of the Executive Board of Directors having shared under tasking's as Sector Chief — Faith Based and serving in the critical partnership development for the chapter. Over the past 10 years Curtis developed and implemented security programs allowing for the protection of proprietary/intellectual property. Curtis current activities include: AllState Security Services Providing training and programs to corporate security teams, and to laymen tasked with providing security for places of worship is a love that has driven Curtis to establish 7 Crowns Security Consultants Inc. Deploying training concepts incorporating both national standards from (DHS, FEMA, ASIS), federal and local law enforcement practices in assessments and mitigating risks to places of worship and corporate America from fortune 500 based to non -profits. Current client activities include: o Security Program development and oversight for Pacira Pharmaceuticals a 2 billion dollar company 2014 — Present o Security Program development and oversight for Ardea Pharmaceuticals a subsidiary of AstraZeneca Pharmaceuticals 2014 — Present o BioMed Reality o Collaborative Business partnership in providing protection services: • Consultant University California San Diego (UCSD) campus security program - In conjunction with AllState Security Inc. • Consultant Birch Aquarium — In conjunction with AllState Security • Blush Restaurant - In conjunction with AllState Security Services • 1-800 Flowers (Formerly Provide E-commerce), in conjunction with SMS Security Services • 2010 — 2015, Security Program oversight and management for the 140 billion AstraZeneca acquisition of Amylin Pharmaceuticals from Bristol Meyers Squibb Inc. • Security Program development and oversight management of the 40 billion dollar Bristol Meyers Squibb acquisition of Amylin Pharmaceuticals • 2007 — 2010 - Security Program development and management of the day to day operations of the Amylin campus encompassing 2300 employees, vivarium and Ohio manufacturing plant. Planned and coordinated security operations for the one day reduction of employees, and oversaw the security operations for the decommissioning of the San Diego campus La Jolla California PAST LAW ENFORCEMENT AND SECURITY EXPERIENCE: • Internal Security Team Member Department of Justice — Washington DC (Special Deputy US Marshal), other duties as assigned. • Fire Management Security Control Manager, developed and incorporated the Fire Management Security Operational Program and approved NYFD Fire Response Protocol Procedures Manual for the Javits Convention Center New York Javits Convention Center NY, • Chief of Security — Post 911 2001-2002, 101 Hudson Street Association Wholly responsible for the protection of life and the property for the largest office building in Jersey City, N.J. housing Merrell Lynch Inc., Lehman Brothers, Prebone Yanmane and Price Waterhouse Cooper. Developed interim post Sept 11, Anti -Terrorist Security plans incorporating all contracted security companies (5), tasked with providing physical security of the building. • West Coast District Manager 2005-2007 RAV Security & Investigations a New York Based Corporation, Responsible for daily monitoring, oversight, and implementation of the developed security plans per various trade show venues. Develop and implement Security plans for various trade shows with attendance of over 50k per event at Moscone Convention Center San Francisco. Supervise staff and manage the day-to-day security operations of approximately 120 officers and site managers at various locations throughout San Francisco, Oakland California, Los Angeles and San Diego, Ca. • Security Administrator, World Financial Center NY • Honorably discharged from the US Army where he served 6 years of active duty as a Military Police and member of the Criminal Investigation Division (CID) - Drug Suppression Team Europe. Page 34 Professional Biography Curtis E. Jones, ILO COMMUNITY INVOLVEMENT Director Community Relations & Project Management - St. Stephens Cathedral 2002- 2007 Served at the discretions of the presiding Bishop on community matters requiring appearances, challenges and wrote community responses to the San Diego City Council, San Diego Development Corporation and Office of the Mayor. Additionally: • Special Assistant for Business and Project Management to Bishop and General Board Member. • Conduct business and financial analyst. Provide broad —based strategies on various business topics. • provided critical issues/crisis management and resolutions. • Developed and oversaw Office of Project Management for an $8,000.000, 60-unit senior citizen housing construction projects. • Oversaw the implementation and administration of a $500.000 California state funded community employment program. • Co -Chair San Diego County District Attorney's Advisory Committee • Gang Intervention Coordinator (10 Point Program), City of San Diego • Member, California State legislature State Security Counsel PROFESSIONAL DEVELOPMENT • Certified Protection Professional Course (C.P.P.), Western University, Certification Candidate 2016 • University of Maryland (Coursera), Understanding The Terrorist Threat • Infrastructure Liaison Officer Course, San Diego Sheriff's Law Enforcement Coordination Center • Graduate Federal Bureau of Investigation Citizen Academy — Class 5-2011 • Graduate San Diego Fire Department (CERT), Academy Class # 20 • Federal law Enforcement & Physical Security — US Marshal Services - Department of Justice, DC — served as Special Deputy US Marshal 8 years • US Army Military Police Academy & Additional training o Military Police Course — Militarypolice active duty 6 years o Advanced Criminal Investigations Course (MPI) o Drug Suppression Investigations - Intervention o Traffic Investigations • Law Enforcement Security Training o Public Information Officer L1 - California Emergency Management Agency o Emergency Planning (G235) — California Emergency Management Agency o Rapid Assessment Workshop (G557) — California Emergency Management Agency o Homeland Security Exercise & Evaluation Program Course (HSEEP) — California Emergency Management Agency (CA-002-COMM) 2013 o Human Factors — Threat & Error Management — Riverside County Sheriff's office (Post control # 1095-1080) o Human Factors — Force Encounters Analysis, understanding human performance during critical incidents (Post control # 1095-22419) o Professional Security Management — John Jay College, NYC o Civil Claims Investigations & Security — SCI , NYC o Community Emergency Response o Tactical Security for High Risk Facilities o Tactical Bike Patrol o Workplace Violence Risks and Mitigation — Ogletree/Deakins o Human Factor — Passive interviewing and Deception Detection — Knowledge Intelligence program Page 3 5 Professional Biography Curtis E. Jones, ILO • Department Of Homeland Security Training - FEMA o Advanced Incident Command — Command and General Staff — Complex Incidents o Special Events Contingency Planning for Public Safety Agencies o Introduction to Exercises IS-00120a. o Incident Command (ICS 100, 200, 300) o Chemical Security Awareness Training o Active Shooter Response o Earthquake Basics Science Risk and Mitigation o Continuity of Operations Planning (COOP - 40 hours) o Surveillance Detection Course for commercial Operators o Protective Measures Course o Community Emergency Response Program o Disaster Awareness And Community Preparedness ■ Life Safety Management Training o Fire & Safety Management — Jersey City University, Department of Criminal Justice o High Rise Fire Safety Managers Course — John Jay College of Criminal Justice - Fire Science Institute o Biotech Security - Dryden o Hazmat Security Plans (Title 49 CFR 172.704.800) o Hazardous Waste Operations and Emergency Response (Hazwoper certification) ■ Security Systems — Applications knowledge/Experience/Architect, Use and deployment o Access Control system administrator Ccure 800/9000 (Siemens Systems) o CCTV system administrator Endura (Siemens Systems) o HVAC monitoring systems Technology Knowledge Training and Experience • Hardware: Compaq, IBM, Gateway, Dell computer systems, and Laptops, Notebooks, Smart Books. PC System set-up from box to network configurations to include remote access. Modems, CD-ROM, DVD SCSIHD, CD-R Backup Drive, Video and Sound Card. • Software: NT 4.0 Server & Administration; Desktop configurations, PC System administration within an NT environment. Windows 95/98/2000/ME/XP,7, 10. Windows for Workgroups, Microsoft Projects, Visio, Quark X-Press 4.1, Microsoft Office Advanced Skills (trainer), office, (Word, Excel, Access, Outlook, PowerPoint), Lotus Smart Suite, Lotus Notes, Oracle Financials Re1.10.6, 10.7 (GL, AP, AR, PA), Adobe Illustrator. Palm Pilot and Quick Books Pro edition Other Relevant Professional Training: • Grant writing and Administration. • Project Management and Administration. • Engineering Administration and Management. • Advanced Microsoft Applications. Microsoft NT Server and PC Administration. • Real-estate administration & Underwriting. • Martial Arts o Wing Chun — (Biu Gee — black/slash - belt) snake crane style (14 years) o Un-armed self defense instructor (AED, Washington DC) Page 36 B.2.2 Executive V.P. Page 37 Joseph Faltaous, MBA 11490 Edgewood Place San Diego, CA 92131 mailjoef(gmail.com EXPERIENCE AllState Security Service, Inc. Sales Director and Co Founder Contributions: 2014-present Sales and Marketing Developed marketing campaign Forecast and Strategy Developed sales tracking and bonus structure Hired and trained Employees Executed very successful business plan CEO and Co -Founder: • Implementing sales strategies and marketing plan >Create and structured sales and marketing • Develop national business plan >Developed plan based on forecasted growth and availability of resources • Sales Skills Coordination and training of sales representatives 8 in total >Used tools focusing on increased productivity • Product knowledge and Education >managed R and D • Business Analyst >Analyzed and effectively communicated sales results and reports to the BOD • Meeting presentations >Including business analysis, product update, new product launch marketing information system Jellybean Entertainment, Inc. CEO / Co Founder Contributions: 20011-present Sales and Marketing Developed marketing campaign Forecast and Strategy Developed sales tracking and bonus structure Hired and trained Employees Executed very successful business plan CEO and Co -Founder: • Implementing sales strategies and marketing plan >Create and structured sales and marketing • Develop national business plan >Developed plan based on forecasted growth and availability of resources • Sales Skills Coordination and training of sales representatives 8 in total >Used tools focusing on increased productivity • Product knowledge and Education >managed R and D • Business Analyst >Analyzed and effectively communicated sales results and reports to the BOD • Meeting presentations >Including business analysis, product update, new product launch marketing information system Royal Talk Telcomm CEO / Co Founder Contributions: 2006-2010(sold) Increased sales by 700% Developed national marketing campaign Meet all bi-annual forecast Developed sales tracking and bonus structure Hired and trained new sales reps Coordinated very successful sales plan District/Regional/National Contributions: • Implementing sales strategies and marketing plan Page 38 >Increased total sales by 700% in 24months • Develop national business plan >Developed plan based on forecasted growth and availability of resources • Sales Skills Coordination and training of sales representatives 8 in total >Used tools focusing on increased productivity • Product knowledge and Education >Updated all new product information to Key Opinion Leaders • Business Analyst >Analyzed and effectively communicated sales results and reports to the BOD • Meeting presentations >Including business analysis, product update, new product launch marketing information JOHNSON and JOHNSON: Professional Sales Rep/District Manager 2002-2006 Territory Sales Results: (Based on 250 territory) 2003 Ranked 10 in the Nation 2004 Ranked 14 in the Nation 2003 Ranked 2 in the Region 2004 Ranked 2 in the Region 2003 Ranked 1 in the District 2004 Ranked 1 in the District 2003 Ranked 1 (M-Tab) share in the Nation 2004 Ranked 6 (Risperdal Consta) in the Nation 2003 Ranked 31 (Concerta) share in the Nation 2004 Ranked 1 Sero and Abil Share Gap Region District/Regional/National Contributions: • Interim District manger Allentown, PA. 14 Reps >Increased total sales by 32% in 6 months. • President trophy winner >Preformed exceptionally well and was selected by the CEO as a valued sales performer • Sales Skills Coordinator and Advisory Board >Introduced Integrity Selling TM and the steps needed to sell successfully • Product knowledge Coordinator >Updated the District's product knowledge regarding antipsychotic market place • District Business Analyst >Effectively communicated sales results and reports to the district • Initiated N.E. Regional Product Knowledge Conference Call. Lead • >Directed several conference calls with a focus on product knowledge, i.e. side effects, efficacy and "selling the science" • Cycle Meeting presentations >Including district business analysis, Siebel system applications, new product launch, reimbursement launch, Segmentation -TOP and numerous other topics Page 39 Eli Lilly and Company Senior Sales Representative Territory Sales Results: (Based on 590 representatives 2000- 2002 2000 Ranked 3 in the Nation 2001 Ranked 7 in the Nation 2000 Ranked 1 in the Region 2001 Ranked 1 in the Region 2000 Ranked 1 in the District 2001 Ranked 1 in the District 2000 Ranked 17 (Zyprexa) in the Nation 2001 Ranked 3 (Prozac Weekly) in the Nation 2000 Ranked 4 (Prozac) in the Nation* 2001 Ranked 14 (Zyprexa) in the nation *= "Turn the Tide Award" Earned by the top 5 Prozac Lead representatives in the Nation District/Regional/National Contributions: • District Business Analyst >Effectively communicated sales results and reports to the district • District Product Champion • Mentor to 3 Representatives (one currently district manager) >Appointed by DM as advisor on all issues and concerns regarding the job • Peer -to Peer coordinator >Coordinated all activities regarding speakers training for the New York City District • Regional Bipolar Champion >Responsible for communicating information regarding bipolar treatment to the Region • APA Advisory Board >Consulted with brand team about activities and planning for 2001APA EDUCATION: MBA, International Marketing (GPA 3.7/4.0) New York University, New York, NY Graduate Consulting Project, Columbia University, New York, NY BA Business Economics, California State University, San Marcos, CA Sales Training: • INDY Sales Training (Eli Lilly and Co) • Integrity Selling (Johnson and Johnson) • Harvard Business Review Fundamentals of Selling (Harvard University) • Applied Research, Inc. --Johnson and Johnson Management Development Program (top 2% of JNJ sales force) OTHER SKILLS: • Excellent Oral & Written Communication • Highly Skilled in Negotiation • Great Public Speaker / Motivator • Extensive Computer Experience • Trilingual (Arabic, Spanish & English) Page 40 B.2.3 H.R. Manager Page 41 Victoria Lee 919 Correa Lane Spring Valley CA 91977 Cell: (210) 391-2501 E-mail: torilee234@gmail.com OBJECTIVE Seeking a position that will benefit from my customer service/ HR management experience, positive interaction skills, and where my 20 years' experience can improve customer satisfaction and profitability. QUALIFICATIONS Experienced human resources manager and accomplished trainer with a strong background in training various levels of staff. Conduct new employee orientation to foster positive attitude toward company goals. Manage benefit plans participation, hires, promotions, transfers, performance reviews. Advisor for management with appropriate resolution of employee relations issues. Administer performance review program to ensure effectiveness, compliance, and equity. Excellent verbal and written communication skills, strong customer service skills, easily develop and maintain long term client and staff relationships. Recognized for developing and implementing highly successful training and train -the -trainer programs that improve both company operations and employee morale. Bilingual/ English —Spanish. EXPERIENCE All State Security Services San Diego CA., October 2016- Present Human Resources Manager Recruit, interview, and on -board applicants. Explanation of benefits. Prepare payroll and manage labor budgets. Handle FMLA, ADA, and Workman's Comp. Develop programs to enhance employee relations and offer employee support to each staff member. Ensure that the new hire orientation process properly introduces new employees to the corporate culture. Deliver compensation and benefit comparison reports to the executive team each month and make recommendations to improve the company's current offerings. Create new ways to measure employee morale and determine methods for improving overall employee satisfaction Act as liaison between the company and outside legal and professional resources to ensure that all employment policies follow current laws and regulations. Financial Grade/ My Senior Health Plan, San Diego CA, August 2016- October 2016 Office Manager/ Human Resources Manager (Temp. position). Organized office procedures and operations. Prepared payroll, interviewed potential new hires, managed on board process, implemented HR policies and procedures, controlled correspondence, designed filing systems, reviewed and approved supply requisition, assigned clerical functions and lead the team for maximum production. Pegasus Building Services, San Diego, CA, 2015 — June 2016 District Manager. Perform building quality assurance inspections and prepare reports detailing required maintenance. Analyze budget and labor and ensure compliance to forecasts. Recruit and hire staff, and conduct training on inspecting and evaluating building condition. Visit clients regularly and develop personal relationships to enable up selling of cleaning and other services. Work closely with outside vendors to provide additional building services. Typically generate additional 25% sales for add -on services. Met all labor and budget goals. Page 42 Nordstrom Department Store, San Diego, CA, 2014 — 2015 Business Manager, Cosmetics. Manage event scheduling and execution to promote business. Build and develop customer relationships and call for special sales. Work closely with product vendors to order and maintain inventory.Consistently exceeded sales goals. Caregiver, San Diego, CA, 2012-2014 Cared for family member at home. Microtel Inn & Suites, Division of Wyndham Worldwide, San Antonio, TX, 2011 — 2012 General Manager. Opened three 82 room hotel properties in the San Antonio and Austin area. Recruited staff and conducted staff training in job responsibilities. Managed labor budget and a staff of 15 in housekeeping, front desk, and maintenance. Developed sales, marketing, and advertising campaigns and negotiated hotel rates. Met all budget goals. Selected to open two new hotels based on outstanding performance and achievement of occupancy goals.Trained staff in efficient performance of hotel operations, leading to successfully meeting labor budget goals. Hilton SA Hotel & Spa, San Antonio, TX, 2009 — 2011 Human Resources Director/Trainer. Recruited, screened, hired, trained, and developed employees. Trained managers in delivering training to new department staff. Explained company benefits and enrolled employees. Coordinated workers compensation claims. Ensured compliance with all safety code policies and EEO regulations. Managed payroll and compensation. Coordinated all employee functions and recognition events. Human Resources representative to the Executive Committee. Nordstrom Department Store, Tyson's Corner, VA and San Antonio, TX, 2002 — 2009 Interim Human Resources Manager. Recruited, interviewed, and hired applicants using HRIS system. Researched and documented salary and benefits. Trained new hires, and trained the trainer in individual departments. Prepared payroll and explained employee benefits. Handled FMLA, ADA, and Workmen's Comp. Walked floor and worked closely with department managers to ensure meeting labor budgets. Assisted department managers in conducting employee reviews and trained in preparing accurate and appropriate evaluations. EDUCATION BBA, National Autonomous University of Mexico, Mexico City, 1985 AWARDS "Successful Meetings, Pinnacle Award" by the readers of Successful Meetings Magazine, 1997 LICENSES & CERTIFICATIONS Certified Train the Trainer, Hilton Hotels Certified Meeting Professional (CMP), inactive Nordstrom Human Resources certification Certified in Tourism and Travel Management COMPUTER SKILLS Microsoft Office Suite, Delphi, HRMS, ADP, Oracle, Accurate Page 43 B.2.4 Operation Director Page 44 Mark Gindi P845 Erma Road, Site 207 San Diego, CA 92131 °hone: 858-230-4496 • Fax: 858-726-2680 • E-Mail: mark@allstatesecurityservice.com Skills and Qualifications • Bachelor Degree • 7 years management experience in security field Management • Excellent communication skills, both written and verbal • Responsible for the successful overall daily operations of the Security operations • Accordance with established company and clients policies, procedures and objectives • Ability to engage employees in a fair and direct manner • Ability to work in a diverse environment • Directly supervises the Security Account Managers, and indirectly supervises the all Security employees. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. • Supervises all activities on company's locations, to ensure that all applicable laws, rules, regulations and controls of the company, OSHA and Gaming Commission are enforced throughout the Company. • Ad hoc tasks and assignments, as needed Experience Allstate Security Services Security Operation Director 2013- Present San Diego, CA • Establish and maintain excellent business relationships with the client and support all site locations as needed, • Ensure availability 24/7 to answer phone/e-mail as required in business communications. • Act as a business consultant to the client by developing or assisting in the development of security plans and procedures, implementation of post assignments for specified locations. • Develop and maintain a comprehensive program that includes following designated orders and overall reporting procedures for the designated region and specified site locations. • Provide immediate and timely response to any problems or concerns proposing viable solutions. • Maintain a positive work ethic, constantly striving to create efficiencies while increasing effectiveness in business practices for both Whelan and the client. • Audit methods, procedures, and operations at specified locations to promote a proactive solutions approach. • Work closely with branch offices involved in the account to ensure locations are receiving the support necessary to remain in compliance with the contract. • Order supplies, uniforms, and equipment as necessary to support site operations. • Assist Director and Human Resources in selecting and retaining personnel that will acclimate to the business principles of both Whelan and the client. • Comply with Federal and State employment laws and all Whelan standards, policies, and reporting procedures. • Address invoicing issues presented by both the client and the company in a timely fashion. • Work closely with site Project Managers to develop standardized security procedures. • Oversee performance measurement tracking program for Region (Truth Report or other). • Provide performance reporting methods and present data as requested by Director, Whelan Management, or client. • Identify and report any potential security threats/vulnerabilities to the Director/client as observed. • Assist in overall company functions as needed. • Other duties as assigned Mark Gindi 9845 Erma Road, Site 207 San Diego, CA 92131 Phone: 858-230-4496 • Fax: 858-726-2680 • E-Mail: mark©allstatesecurityservice.com All Nation Security Services Security Account Manager 2011-2013 Los Angeles, CA • Recruit, orient, and train security personnel on appropriate security rules and procedures • Develop and enforce security protocols, policies, and procedures necessary for safeguarding lives • Prepare and control the budget for security operations to ensure delivery of high quality security services • Oversee the coordination of staff during an emergency situation • Assign guard duties to security personnel to ensure effective distribution of workload • Keep track of incidents in order to evaluate them and recommend a course of action • Schedule shift patrol to ensure a building/property is guarded at all times • Implement safety and health policies and procedures to protect employees against workplace hazard • Develop and manage the processes for securing classified and sensitive information • Set up key controls on company equipment and facility to limit access to restricted property • Order the supply of security tools and equipment required in carrying out security operations • Prepare and present reports of incidents and ways to limit reoccurrence • Liaise with public law enforcement agencies and fire department • Oversee the planning and coordination of security operations during high -risk events. Education Ain Shames university Technical Skills 2002-2007 BA in Computer Engineer • Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint). • Payroll system (QuickBooks) • Reporting (GardTek) • Benchmarking • Budget Planning • Performance Review • Project Planning • Quality Assurance • Quality Control • Scheduling (when I Work) • Task Delegation • Task Management Page 46 B.2.5 Account Manager Page 47 YUSUF INAYAT 5595 Lindo Paseo Ste 1106 . San Diego, CA 92115. 858-336-9400 . Yusuf.Inayat@gmail.com SUMMARY OF QUALIFICATIONS • Working knowledge of state and federal regulatory standards. • Extensive experience reviewing and editing documents for accuracy and consistency. • Effective problem solver with strong verbal and written communication skills. • Able to establish and maintain positive working relationships. • Liaison background in collaborating and coordinating activities with other departments. • Efficient multitasker with an eye for detail & eager to learn and Grow with each challenge. • Distinguished background in administrative, supervisory and customer service roles. WORK EXPERIENCE Allstate Security Operations & Scheduling Manager 2015 - Present San Diego, CA • Created and maintained work schedules for all current and new employees. • Devised and implemented specific training programs for current and new employees. • Reduced errors by meticulously reviewing documents for accuracy and consistency. • Handled multiple high profile projects simultaneously and prioritized according to deadlines. • Ensured documents met specific requirements in accordance with California law. • Informed employees about inaccuracies on documents and advised corrective measures. • Established and maintained positive working relationships with all interacting parties. • Enforced compliance with state and federal regulatory standards. • Efficiently managed multiple tasks simultaneously while maintaining accuracy. • Proficiently resolved issues ranging from communicated effectively orally and in writing. California Department of Food and Agriculture (CDFA) Office Assistant 2015 - 2016 Spring Valley, CA • Proactively minimized errors by reviewing survey data for accuracy prior to submission. • Informed co-workers of inaccuracies on documents and suggested corrective measures. • Collaborated with internal staff to ensure documents were accurately submitted on time. • Established and maintained positive working relationships with all interacting parties. • Promoted from surveyor to office assistant within three months of employment. Casa Loma College Student 2013 - 2015 Anaheim, CA • Collaborated with other students to prepare assignments, presentations, and group projects. • Meticulously reviewed and edited reports for accuracy and consistency prior to final submission. • Effectively communicated with instructors, faculty, and students orally and in writing regularly. Page 48 • Established and maintained positive relationships with students and faculty. • Reviewed information on reports for accuracy and proactively worked to minimize future errors. Systems Management Services Supervisor 2009 - 2013 San Diego, CA • Reduced errors by meticulously reviewing employee documents for accuracy and consistency. • Informed employees about inaccuracies on documents and advised corrective measures. • Tactfully enforced compliance with state and federal regulatory standards. • Established and maintained positive working relationships with all interacting parties. • Assisted in streamlining operational procedures to increase employee efficiency & accountability. • Promoted to supervisor within six months of employment. EDUCATION • AS in Magnetic Resonance Imaging, 2015. GPA: 3.5. • BA in Public Administration, San Diego State University, 2007 - graduated with honors. TECHNICAL SKILLS • Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint). • Type 45 WPM. REFERENCES • Available upon request Page 49 B.2.6 Training Manager Page 50 Manuel Blanco Senior Instructor Manuel Blanco is currently the Senior Instructor for Paladin Solutions; a California Bureau of Security and Investigative Services training facility. He attended Rancho Santiago College studying Criminal Justice. He attended the Orange County Sheriffs Reserve Academy and earned his 832 PC Certificate. Mr. Blanco is an NRA Law Enforcement Handgun and Shotgun Instructor along with being a Baton Instructor through the Monadnock Police Training Council. Mr. Blanco is a former member of the Anaheim Resort Safety and Security Committee. He has consulted and collaborated with multiple security entities to provide a stronger relationship amongst security peers. Mr. Blanco has experience working with the Jewish Community of Orange County. This has allowed him to work closely with Israeli Dignitaries and Protection Details. He has been on point as liaison between the visiting Protection Details and local law enforcement. Mr. Blanco has extensive training in the use of firearms, arrest control techniques; self-defense, Drug Recognition, Prison Gang Activity, and BSIS required training. He was a civilian instructor/controller for the USMC in their Mojave Viper program. Manuel Blanco has been working in the private sector since 1988. Within those years, he has worked in many areas of the security field. Uniformed Security, he worked standing and patrol accounts. These included patrolling high risk areas affected by street gang activity, illegal drug sales and prostitution. Plain Clothes, he worked Executive Protection, Corporate Security, Loss Prevention and Robbery Suppression. He also coordinated Special Events and Entertainment venue security details. Mr. Blanco continues to train and work specialized security details. He is currently working on his CPP Certification through ASIS. Page 51 B.2.7 Customer Service Manager Page 52 1 Jennifer A. Jackson 4041 Oakcrest Dr San Diego Ca.92105 Phone:1.619.756.5661 E-mail: jajs.7490@gmail.com Objectives To obtain a job that utilizes my experience as well as teaches me other useful skills. I believe this job will train me to be a diverse worker in customer service, and business management.At this time I am not sure what path I will take to achieve my goal. I'm a quick learner and I adjust to my surroundings. I love to work with computers and I am a people person. I plan to finish college with a degree in business. Please inform me if a letter of recommendation is needed. Education Je Boutique college of beauty • make up license Helix High School (2008) diploma Experience Allstate Security Services Customer Service Manager 2016- Present Job Duties • Patrol area (depending on site use wand) • Make sure site is not disturbed • Parking violations • Write reports • Greetings everyone • Observe and Report Page 53 (2015-2016 ASH -American Specialty Health Temp agency- Medical Professionals Temp manager - Kyle Bramwell Email- kbramwell@medicalprofessionals.com Phone : 858-875-135 Job Duties- • answering phones • returning calls for unresloved logs • providing quality customer service • documenting calls • collecting payments • answering emails • staying updated with Hippa laws • ASh website,FMS,The Flash (2014-2015) Dan Levy Construction Office Manager Manager / Karen Spencer Phone: 1-619-284-9227 Email: Info@danlevyconstruction.com • Answering phones,Scheduling • Quickbooks, Word, Excel • Updating Banking • Sending invoice and proposals • Running errands • All Office Duties / responsibilities • Pay Bills • Payroll (2013) Prime A Wellness Receptionist/ Personal Assistant Page 54 Manager /Jermaine Baines Phone:805-769-6799 • answering phones • adding people to Quickbooks • sending orders to drivers • running errands (2013) Freeway Insurance Broker Manager -Sam Phone:858-272-5180 • answer phones • customer service • setting up insurance policies (2012) Express Clothing Sales Associate (Mission Valley) Manager -Salina Phone:619-291-1346 • Cashier • greeting customers • answering phones • folding clothes (2012) Little Locks Receptionist (5665 la Jolla Blvd, ca) Manager -Melanie Phone:858-551-5161 • Booking apts/ assisting stylist • Greeting customers & returning clients • inventory/stocking shelves/ cleaning the store • Cashier/ took care of store pets 2010-2011 Papa John's (Insider) Manager -Shawn Cooper (el cajon bvld,91942) Phone:619-469-7272 • customer service/cashier • answering phones/ cleaning store • pizzas/folding boxes • Make line/ dating product (07/01/08 — 03/03/09) Fischbeck & Oberndorfer (La Mesa Ca) Page 55 Manager - Ron Phone :619-464-1200 • customer service/ greeting customers • answering phones/ setting up the conference room • runner/delivering files • filing/cleaning office Reference Sandy Borum -family friend-(619)807-2639 Jasmine Soria -co-worker- (619)940-2998 Jermaine Baines -previous employer-(805)769-6799 Page 56 B.3 latest Policies and provider AllState team members worked on Department of Homeland Security (DHS) Community Response to Active Shooter Incident Project, DHS Center for Faith and Opportunity Indicatives; DHS National Protection and Programs; Federal Law Enforcement Training Center; Officer of Counterterrorism and Security Preparedness. "Active Shooter Incident Project" By Allstate Security Services Curtis Jones, ILO B.3.1 Synopsis: Develop National Program identifying, security precautions and resources that would be helpful for faith leaders, their house of worship and community prior to an active shooter incident. • Establish areas for consideration that should be made between law enforcement and faith leaders • Identify and mitigate gaps expanding and building community engagement prior to an active shooter situation • Develop multimedia content that promotes pre -incident planning and post -incident considerations from man-made disasters. • Learn from faith and community leaders and subject matter experts regarding their efforts in protecting the safety and security of houses of worship • Focus on what is necessary to prepare better and respond to man-made incidents • Create and Participate in providing The Active Shooter Preparedness Workshops conducted across the San Diego Office of Emergency Management - Emergency Operations Center Business Liaison Team • The Business Liaison is assigned to the Operational Area (OA) Emergency Operations Center (EOC). The Business Liaison obtains, verifies and disseminates information to the private sector, community groups, and nonprofit organizations regarding the incident. Page 57 • The Business Liaison also coordinates, tracks, and documents emergency resources supplied by the Ready San Diego Business Alliance (Business Alliance), others in the private sector, and community groups. The Business Liaison reports to the Liaison Officer. • Serve as the main point of the contact between the Business Alliance, private sector and the EOC via telephone, email and the Ready San Diego Partner Connection website. • Work with the Risk Communications Liaison to ensure vetted incident - related information is disseminated to the Risk Communication Partner Relay (outreach to the non-English speaking communities and the homeless) • Function primarily as information distributor partner Connection for both the Business Community and the Risk Communication Partner Relay. • Consult with the Information/Intelligence Section Chief and PIO/JIC for approved and authorized information ready for dissemination. Page 58 6.3.2 Coursework Development Coursework Development By Allstate Security Services Curtis Jones, ILO AllState team members developed framework as an adjunct with FEMA National Emergency Management Advanced Academy. The Academy reinforces the qualities needed to lead emergency management programs, provides relevant management theories and concepts, and utilizes appropriate case studies. Advanced Academy participants work within a collaborative environment on projects and establish a network of peers. Work within a collaborative environment on projects and establish a network of peers. Provide skills critical to performing emergency management responsibilities, such as: program management and oversight, effective communication at all levels, integrated collaboration, and strategic thinking. FBI - Infrared National Members Alliance - Security Counsel Places of Worship Develop the National Template (currently under development with DHS Office of Faith Based and Community Relationships), for Mitigating and Protection of Places of Worship. Assist each chapter with establishing a Faith Based Sector Program and associated activities. Provide conference/seminar training, sector development support and assistance using the Page 59 B.3.3 ISC West trade shows AllState executive team presented the following report at ISC West April 2018. This is largest security industry trade show in the U.S. At ISC West, was attended by over 30,000 security professionals through New Products & Technologies encompassing everything from access control to unmanned vehicles from over 1,000 Exhibitors & Brands. "The White Paper" By Allstate Security Service Joe Faltas, Executive VP NOTES: To place maximum emphasis on our uniformed personnel. Our most important resource to keep the profit motive of our free enterprise system in harmony with the needs of our people, and when necessary, to err in favor of human considerations rather than monetary ones: • Maintain a company reputation in the security industry for quality and value, People Talk. • Use technology, this is one of the strongest value-added benefits of our Services. AllState continues to invest in the future to keep our company in the forefront of technology. This investment will pay dividends to our clients and allows our personnel to improve performance. • AllState takes care of our most important resource, our uniformed Security officers. Starts with job description, hiring, training, supervising, and managing our security officers. • The longevity of our senior and middle management personnel is something to talk about. We find that other security suppliers who continually shuffle management at the highest levels lose sight of their business objectives. Hire local and promote from within, continued success requires developing people and rewarding their achievements. • Growth is a result of our commitment for service by your employees. Many of our new clients are a direct result of referrals from existing clients who simply "love their guard." • Our success is a direct result of our employees. When we do an excellent job of managing people. Our corporate culture of success becomes part of our company philosophy. "AllState is a great company to work for" you have to ask our officers and even our clients. Page 60 Marlon Blue, founder and owner of BSE Security Service and BSE Professional Services, located in Santee, California. ' t Owner Marlon Blue of BSE Security Service and BSE Professional Services, outside of his storefront in Santee, California. A VETERAN WITH A VISION Retired Navy veteran strives to be a successful M business owner, ready to give back arlon Blue is a man with a mission. The founder and owner of Santee -based BSE Security Service Inc., as well as its sister company, BSE Professional Services, has a very definite goal clear in his sights: to acquire enough funds to build a home for veterans. BSE is a Service -Disabled Veteran - Owned Small Business (SDVOSB), as well as being 100% Veteran DBE/ ACDBE/DVBE and SB. Marlon, who is the sole proprietor, brings 20 years of Navy experience (he is now retired from the Navy), and 10 years of experience in personal protection, private patrol and surveillance, with an emphasis in security. EXPERT SECURITY AND PROFESSIONAL CLEANING SERVICES The BSE Security Service branch of the business provides stellar secu- rity services and exemplary customer by Robyn M. Feller service. From hotels, airports and construction sites to high-rise build- ings, apartment complexes, car dealerships and special events, BSE can outfit a company with the right employees, including armed and unarmed security patrol, and equip- ment to suit specific security needs. Marlon proudly notes that BSE is the first veteran -owned business that has a dual contract at San Diego International Airport. Marlon hires and train veterans, one veteran at a time. BSE's risk manage- ment team is comprised of individuals with diverse backgrounds. These individuals include former state and federal law enforcement officials; attorneys who are well versed in both civil and criminal proceedings; and leaders from the business community. The BSE Professional Services piece of the business mainly focuses on high -quality cleaning services for a range of commercial properties, such 66 I THE WHO'S WHO IN BUILDING & CONSTRUCTION SPONSORED CONTENT Page 61 4 BSE_Security.indd 1 3/23/18 8:59 AM PHOTOS COURTESY OF MARLON BLUE/BSE SECURITY SERVICE BSE_Security.indd 2 Marlon Blue proudly served in the U.S. Navy for 20 years. Now retired from the Navy, he is committed to helping other veterans. Pictured here, left to right: boot camp training, last pay grade and attending a recent San Diego Chargers game. as banks, apartment complexes and any type of small busi- ness that needs their office space cleaned out. REACHING OUT TO VETERANS AND COMMUNITY To ensure a solid, trained staff —and with the added goal of helping veterans —Marlon works with such entities as Interfaith, Veterans Village of San Diego (VVSD) and Goodwill. He also has a partnership with San Diego Job Corps to help young people complete security training or cleaning/hospitality training to help them start a career. "I talk to other veterans to show them there's more than one way to start your own business," he says. Over the three- year timeframe he has been in business, Marlon has hired more than 40 employees. Additionally, for the past two years, Marlon has been volunteering with Military Outreach Ministries (MOM) to deliver food to low-income area families. BEST SERVICE EVER While BSE technically stands for "Blue Sky Enterprise," Marlon quips that what it really stands for is "Best Service Ever." And that's exactly what he is going for. He credits BSE's fast response time and excellent customer service for his ongoing success. NO PLACE LIKE HOME As for his goal, he is committed to making it a reality. He says, "My ultimate dream and aspiration as a small business owner is to build this veterans home and be able to have veterans from all walks of life come together and be able to have a place to meet and talk and come to have a conversation." Marlon Blue has devoted time over the past two years volunteering with Military Outreach Ministries, delivering food to low-income families. '111.111 BSE SaCURJ ' SER VICE (619) 368-3119 www.bsesecurityservice.com www.bseprofessionalservices.com POWERED BY THE BLUE BOOK NETWORK - SAN DIEGO & IMPERIAL COUNTY - SPRING/SUMMER 2018 I 67 V`J Page 62 3/23/18 8:59 AM B.3.5 Allstate New Policies ALLSTATE SECURITY HAS RECENTLY ADOPTED THE FOLLOWING NEW POLICIES AND PRACTICES TO ENSURE ITS COMPLIANCE AND THE COMPLIANCE OF ITS OFFICERS WITH THE FOLLOWING PROVISIONS: 2018 Amendments Compliance with Rules and Regulations Allstate Security is to ensure that Officers are familiar with: • Ca►ifornia laws and loca► ordinances appropriate to their assignment • Center Post Orders. • The policies and procedures of the site to which they are assigned, Including changes and amendments to same. • Center bulletins and memoranda pertaining to their duty assignment. • The security record -keeping system of the site to which they are Assigned. 1. Officer Requirements • Officers must have ability to communicate well in English; verbally and Written. • Officers must have a current driver's license. • Officers shall be employees of Allstate Security. • Allstate Security shall provide proof of verification of licensing in compliance with local and state law. • Allstate Security shall provide proof of adequate screening process of Officers to ensure that no Officer has a criminal record of any kind. • Allstate Security to provide professional uniformed person. Center shall approve uniform of Officers. 2. Reporting for Duty • Officer's report for duty at the place and time assigned, appropriately uniformed and equipped as specified for their post. • Officers do not consume alcoholic beverages or drugs before coming on duty or while on duty. • Officers are fully prepared to assume their duties at the time their watch is scheduled to begin; that is, they shall be properly attired, equipped and informed of special conditions, incidents or circumstances affecting their assignment before the time their shift is designated to begin. Page 63 3. Safety Services and General Shift Duties: • Officers report all incidents, unusual persons, activities and problems to the proper authorities. • Officers provide visible patrol on Center property, which acts as a deterrent for potential criminal or undesirable conduct. • Officers report any damage, equipment failure or any other items as requested by Center while on duty to the Company Management immediately (i.e., broken door, burnt out light bulbs, vandalism, etc.) • Officers have a thorough understanding of how to work the fire controls/sprinkler systems. • Officers have a working knowledge of all Center rules and regulations and to work to enforce compliance with it. 4. Confidentiality • Under no circumstances will Allstate Security or Officers discuss any public safety or any Company/Center related matter, such as auto theft, robbery, rape, high profile incidents, etc. with anyone except Center Management. • Officer schedules, records, reports and operating manuals are to be treated as strictly confidential. These shall not be removed, nor copies given to any person without the express approval of the Center Property Manager. • All requests for information from members of the news media shall be referred to Center Property Management. • Information regarding Center or Allstate Security -site personnel, including but not limited to home phone numbers and addresses, shall not be released to any chain -of -command 5. Relationship with Public, Employees, Tenants and Company • The highest degree of professional appearance and behavior is exhibited by all Officers • Officers treat all persons equally with respect and courtesy to the extent possible • All Officers maintain a strictly professional relationship with Company Management, tenants, their employees, patrons and guests. Contacts with such persons shall be: ➢ Friendly and courteous ➢ Businesslike ➢ Of a strictly non -personal nature Page 64 6. Center Does Not Condone or Will Not Tolerate Any of the Following Conduct by Allstate Security or its Officers. • Obscene, abusive language and/or spreading damaging rumors. • Drinking or taking drugs on the job, or reporting to work under the influence of alcohol or drugs, other than those prescribed by a physician which will not impair physical and/or mental functions. • Theft, unlawful conversion, or the appropriation of property or services for personal use, without the permission of the owner, and without paying for such use, shall be cause for dismissal and regardless of the value of the property or service stolen or converted. • Disclosure of confidential information. • Accepting "kickbacks" or any similar inducements from any person doing business with Officers, Company, and tenants. Specified discounts offered to all Center employees are acceptable. Soliciting or accepting gifts or gratuities from any person or company associated with a client -site are strictly prohibited. • Creating a hazard to Center's or Tenants' property or personal property or acting so as to cause or contribute to littering or defacing Center's or Tenants' buildings or grounds. • Unauthorized removal or defacing of notices or signs. • Smoking in public view or unauthorized areas. • Failure to report any injury or illness to your supervisor. • Falsification of reports or records shall likewise be cause for termination of post. Absolutely no untruthful written or verbal statements will be tolerated, including omissions or half-truths, which obscure important facts. Evidence of misstatements or omissions with regard to facts of substantial importance to the Company may be cause for termination of post. 7. Reports 1. Allstate Security is to ensure that written reports are prepared for: ➢ Actual and suspected crimes. ➢ Incident Reports Any matter, relating to an incident which is "out of the norm" which relates to the safety and security of the Company site, its tenants, employees and customers must be documented in full detail. The following information is to be included in the Incident Report: Page 65 ➢ How was the problem found? ➢ Where and at what time did it take place? ➢ What was done to remedy the problem? ➢ Who was involved as participants or witnesses? All reports of a serious nature i.e. incidents; slip and fall etc. are to be forwarded to Center Management's office immediately. The Center's Emergency Contact notification procedures shall be adhered to for incidents of a serious nature, which occur after business hours or on weekends. 2. It is essential that accurate identification of all participants, witnesses, persons performing or authorizing services, police officers making arrests or taking reports, etc. If they are not, include name, address, phone number and type of identification (driver's license, state id card, etc.) from which you obtained your information. (Note: identify police officers by name and ID number.) Special conditions may play a factor in the incident, such as a wet sidewalk in an accident case, and should be recorded as well. All reports are confidential and should not be shown to or discussed with any unauthorized person. Company Management will review all reports. 8. Tenant Emergency Notification Log Tenant Emergency Notifications are maintained. Allstate Security shall update Tenant Emergency Notifications quarterly. Tenant Emergency Notifications shall be distributed and collected from tenants on a quarterly basis. Tenant Emergency Notifications shall be kept and maintained safely, neatly and in an organized -fashion. 9. Accident/Injured Persons Accidents and injuries commonly known as Slip and fall and or property damage claims will be handled in a concise manner. This type of incident is a major concern of the Center. Allstate Security is to ensure that a thorough on the scene investigation is extremely important, as conditions may change quickly. A responding Officer must be alert, but sensitive in his or her approach of a slip and fall incident. Officers must be tactful; however an Officer must, to the best of their ability obtain all relevant information and facts. In the case of an accident, the Officer who responds to the location is required to perform as follows: Page 66 • Immediately ascertain if the person wishes emergency medical aid. Never wait for the person to have to request it. If the person refuses medical aid, note that in your Slip and fall report (attached). • Obtain all necessary information from the victim. Log in Daily Activity Report and complete a Slip and Fall Report. • Never comment on fault or liability for an incident. Never advise of any kind of financial compensation. Advise the subject that this report is being taken for Center record purposes. If person is persistent, give Center Management's name and number. • If the person appears injured notify 911, and allow the paramedics to provide the medical attention necessary. • If a person is unconscious or incoherent due to an injury, and is unable to request or deny medical attention, immediately call for emergency medical aid and advise Company Management. • If the claimant of the accident is a minor and there is no responsible adult at the location, notify 911 at once. If the minor refuses medical attention, the Officer should still request medical aid and have them continue to respond to the location. A request for civil law enforcement authorities, such as the Police, should also be placed. The reason for the law enforcement response is that under some circumstances the minor may be placed in custody of the law enforcement officer. Under the California Welfare Institutions Code, this will allow that the minor be legally treated by medical personnel, without parental consent. • Photographs should be taken of the accident area. In some cases, a photograph may reveal a lack of hazard or hazardous conditions. Also, photograph any exhibits that may have contributed to the accident. (Shoes, handbags, dark glasses, etc.) Note: If a hazardous condition exists, corrections to neutralize situation shall be made. If unable to neutralize, Officer shall isolate area from patrons and summons maintenance via telephone and advise Company Management. Officers shall not leave the area until the area is neutralized. • It cannot be stressed enough that all available information includes on duty maintenance staff, and names of all Officers be documented. As it is important to obtain information and facts, equally important is the preparation of the report. Page 67 10. The Center requirements for access are as follows: The Center encourages all races, sexes, and religions affiliations to visit. On occasion, there are those who do visit who are of a disruptive and/or of undesirable behavior. Allstate Security is to ensure that its Officers are fully trained on the law regarding this type of behavior. Persons interested in non-commercial use or commercial use shall be referred to the appropriate store manager or management. Page 68 B.4 Number of Contractor's own employees and subcontractor Allstate for the Past 7 years has offered trusted armed and unarmed on -site and patrol guard services to a variety of markets including government, schools, military, retail centers, residential communities, commercial sites, industrial buildings, construction sites, hospitality, financial institutions, warehouses, and healthcare. Allstate provides service throughout San Diego County. Our honor, integrity, vigilance and helpfulness to our clients and employees has earned us the reputation as the best of the best. Allstate Security Services has over 300direct emplo�rees and is considered as one of the fastest growing security firms in San Diego. We utilize integrated communication methodology in our activity reporting, daily operation, management and billing. Allstate has utilized the most up-to-date technology to ensure efficiency and accuracy in all aspects of the organization. Allstate Security has been certified as part of SLBE Program that was established to encourage participation of small businesses within the City San Diego procurement opportunities. Allstate Security Service Industry Affiliations includes but not limited to: • Better Business Bureau (BBB), • American Society of Industrial Security (ASIS) • California Association of Licensed Security Agencies, Guards and Associates (CALSAGA), • Community Associations Institute (CAI), • California Apartment Association (CAA), • International Facility Managers Association (IFMA) • Small Local Business Enterprise Certified (SLBE) Page 69 B.5 Demonstrated Retention B.5.1 Our philosophy - Retention and Satisfaction By: Joe Faltas, MBA Invest in People Allstate invests in our most valuable asset, our people, by providing them with opportunities to learn new skills and ongoing training. We believe job satisfaction hinges on having the opportunities for career development. Allstate has created an in- house mentoring program and often promote from within whenever possible. Don't Read Between the Lines Allstate has developed clear job duties, company policies, and the transparent performance metrics for employee evaluation. We also make sure employees have a clear understanding of company policies and site post orders. Field supervisors are trained to provide immediate and ongoing feedback and correct any concerns as soon as it's presented. Benefits Package is Truly Beneficial Allstate has a very competitive compensation package that includes health insurance, life insurance, dental, PTO and vacation time and family leave. Besides the aforementioned benefits, Allstate is considered one of the highest paying security companies in San Diego. We make it our job to solicit employees' feedback to learn more about how we can truly enhance their lives and wellbeing, and consider allowing for customizable benefits options to account for the different demographics of security officers. Open -Door Culture We value our team members and their opinion matters tremendously. Guards are encouraged to speak their minds, share their ideas, address conflicts and other grievances, and participate in ongoing company's evolution. Allstate ensures that our managers are committed to open, transparent, and respectful communication, and encourage this behavior in every member of our team. The advantage is a team that trusts senior management and is loyalty to Allstate. Page 70 Respect and Valued Officers contribute a large percentage of their daily lives to enhancing Allstate bottom line, so it's essential that they feel respected and valued. We make sure employees are treated fairly and that supervisors consistently acknowledges team members for a job well done and for the effort they put into their work (even simple things like properly worn uniform or well -polished shoes can be pointed out in a field inspection) Sometimes it's a simple "thank you" is a good first step, however we do provide greater rewards in the form of bonuses, raises, promotions, paid time off, and gifts depending on the situation. Work -life balance Allstate is mindful of overburdening our officers, it may seem that this job does not require much thinking, but nothing can be further from the truth. Officers will have the desire to stick around longer and remain loyal if they aren't constantly overworked. Thus, it's essential to ensure that no member is being asked to do more than their share. Allstate encourages team members to prioritize workloads and work -life balance. We even make sure supervisors and management are modeling these behaviors so the officers feel comfortable doing the same. Organizational psychology research studies suggest that working less, which typically equates to stressing out less, can actually result in even greater productivity, and we believe that too. Serious About Security Allstate knows the importance of providing team members with varied tasks, stimulating assignments, and opportunities to make a real difference at the company, in the industry and in their career. Ongoing training programs, product knowledge, skills improvement coursework and shared learning between coworkers can all help provide employees with a sense of meaning on the job. You Really Like Us! Like all other companies we do conduct exit interview, but over the years we have also adopted a policy to understand why employees choose to stay. We have ongoing sessions to solicit officer's insights into what compels them to remain at Allstate. This helps us identify the policies that are truly contributing to our retention strategy and for learning if there's any room for Allstate to improve. This feedback has allowed us to shape our internal policies. Page 71 B.5.2 Allstate Retention Risk Matrix Low Impact of Turnover High Impact of Turnover Low Likelihood of Departure 1 2 High Likelihood of Departure 3 4 1. Low Likelihood/Low Impact - low to medium performing officer with skills/knowledge that can be relatively easy to replace. 2. Low Likelihood/High Impact - Officers with unique skills or a wealth of knowledge about the site, who provide stability, are not looking to advance their career outside of Allstate. 3. High Likelihood/Low Impact - Officers who want to advance their careers and will need to go outside of Allstate but have skills/knowledge that can be relatively easy to replace. 4. High Likelihood/High Impact - Officers with unique skills or a wealth of knowledge who are top performers. In addition, these officers may also demonstrate the ability to move into supervisor positions with Allstate. Page 72 B.5.3 Retention of staff in comparable facility as RFP Example number 1: Site Name: City of San Diego About: San Diego is a city on the Pacific coast of California known for its beaches, parks and warm climate. Immense Balboa Park is the site of the renowned San Diego Zoo, as well as numerous art galleries, artist studios, museums and gardens. A deep harbor is home to a large active naval fleet, with the USS Midway, an aircraft -carrier - turned -museum, open to the public. Address: 202 C St., San Diego, CA 92101 Number of Post: 10 post sties Number of Allstate Employees: 23 Name Time with Allstate in years Risk Matrix Number Number of Evaluations Avg. Evaluation Rating 1-10 Compensation level 1 -7 Promotion - able Y - N Richard Ortega 3 4 10 8.70 6 Y Hanna Samwail 5 4 14 8.42 5 Y Bill Trent 2 3 7 8.06 4 N Jasmine Hanna 3 2 9 8.23 5 N Michael Porter 3 3 10 8.12 4 N Jason Major 5 2 13 8.36 5 Y Anthony Galindo 4 4 12 8.42 5 Y Keland Wells 3 4 10 8.27 6 Y Nicholas Cleveland 2 3 7 8.09 4 N Daniel Norburn 3 2 9 8.11 4 N Page 73 Example number 2: Site Name: Escondido Union School District About: The Escondido Union School District is a school district that serves the city of Escondido, California. The district serves over 17,000 elementary and middle school students with a student to teacher ratio of 19.6 to 1. The district contains 5 middle schools, 17 elementary schools, and one specialty school. Address: 2310 Aldergrove Ave, Escondido, CA 92029 Number of Post: 23 post sties Number of Allstate Employees: 45 Name Time with Allstate in Yrs. Risk Matrix Number Number of Evaluations Avg. Evaluation Rating 1-10 Compensation level 1 -7 Promotion - able Y - N Mike Demian 5 4 13 8.35 6 Y Lucas Carra 3 3 9 8.10 5 N Michael Nguyen 2 2 6 7.94 4 N Adam Colin 4 3 11 8.05 5 Y Adel Abdalla 5 2 12 7.90 4 N Julian Solis 2 3 7 7.85 4 N Maria Olea 3 3 9 8.02 5 N Austin Cooper 2 2 6 7.98 3 N Medhat Griess 4 2 12 8.06 4 N Paul Collins 3 3 10 7.99 5 Y Page 74 C.1 How does Allstate Plan to provide reliable and consistent staff and management at City of SD sites? It is important to explain here how we hire our officers and the process it takes to get there. We have adapted a much rigorous process, then the industry standard, this takes time upfront, but assures a "good hire." We will also highlight Allstate's advanced ongoing training program, pre site deployment and at the site training. Finally, we discuss our comprehensive compensation structure aimed at motivating and retaining excellent talented security officers and our core management team. Equal Employment Opportunity All personnel actions including recruitment, selection, promotion and discipline are made without regard to a person's disabilities, race, color, religion, sex, national origin, age or veteran status. Our Human Resource Department performs periodic audits companywide to assure all federal and state regulations are complied with and understood. AllState complies with all applicable laws, executive orders and regulations regarding nondiscrimination in employment. Recruitment Sources A. Allstate utilizes many different online resources and agencies in recruitment of personnel. Besides customer service, experience and skill set we also consider geography as a criteria. We prefer for our personnel to live close to their work. This helps to reduce employee turnover. B. Additional recruitment is done at educational institutions in San Diego. For example, criminal justice students are excellent security officers they are motivated to gain experience and knowledgeable in field. C. Retired and inactive military personal is another excellent source for recruitment. Allstate has an ongoing relationship with veteran agencies thru out San Diego County. D. Our personnel specialists are constantly searching for new and effective sources for our labor pool. We utilize public and private community groups, local job fairs, military facilities, and various offices of state employment agencies (EDD). Page 75 Selection Process A. Application B. Preliminary Interview - Application verified and analyzed - Written and verbal skills checked c. Two separate testing packages issued: - Exercising Powers to Arrest: Focuses on differences between a private security officer and a law Enforcement officer. - Company assigned handbook and test. D. Second Interview with Employment Supervisor E. Begin background investigation - Department of Motor Vehicles report - Pre -employment drug screening F. Job offers made G. Completed "On -Board" Package H. Orientation i. Determine position & schedule training J. Assignment to specific client site Compensation Allstate compensation plan used to mean a fixed hourly with annual increases. This model rested upon employee demands to be paid based on the number of hours worked and years of service. As we are growing and expanding, in 2016 we have adapted a newer concept that reflects the need to hire and retain new and talented officers. This model is based on the idea that performance is rewarded regardless tenure; it was introduced and written about extensively by Barry Gerhart, PHD, and the Center for Advanced Human Resource Studies Cornell University. "This compensation model is Ideal for service based industry in early stage of development and with a healthy bottom line." Allstate Pay -for -Performance ("PFP") systems ties compensation directly to specific career goals and objectives. So, we offer competitive pay for competitive levels of performance, we pay officers above market for exceptional performance, and average industry rate for poor performance. To achieve this, Allstate matches measurable and controllable performance targets to company objectives. In this system officer's compensation is composed of an hourly salary and a variable point system earned during site inspection, client feedback and ongoing employee evaluations. Allstate has Page 76 designed this concept to retain top -performing employees, motivate the desired performance, and control costs by not increasing hourly wage based on "how long you been here." Allstate has defined performance in very specific way, it's objective, quantifiable terms, constantly measured and tracked. Besides this innovative and very popular pay -for -performance, Allstate has also implemented additional bonus that help us recruit and retain talented people. Sign -On Bonus Given to new employees who exhibit excellent potential and who have just joined Allstate, this award serves two purposes, establish goodwill and recruit officers away from a previous employer. Sometimes our signing bonuses may be paid over a period up to a year to make sure the officer is willing to stay with Allstate. Site Bonus These task -based bonuses are given to an officer for a specific site or for completing an important project. AIIState has this bonus with event security and or short-term security contracts. Referral Bonus When we Hire a good officer we often as them to help out by referring qualified personnel. Instead of Allstate paying a recruiter to find a candidate, we rather pay our own team members. AIIState believes in hiring referrals of employees because employees are unlikely to recommend people who will make them look bad and good talented people tend to know each other. Referral bonuses are typically varying from $100 ton $500 if the officers you introduce a talented person to Allstate. Retention Bonus These bonuses are designed by Allstate to provide continuity when there is a contract renewal or extension and the officer has been there and is doing a good job. The bonus encourages employees to stay with Allstate and continue without disruption or seeking outside employment. Holiday Bonus Holiday bonuses range from small gifts; sometimes Allstate provides cash, gift cards or even holiday turkey during Thanksgiving and Christmas. The amount is usually dictated by the performance of Allstate during the calendar year, in 2016 we even paid all our officers, who have been with us the whole year, 2 full additional weeks of pay. Page 77 Employee Recognition Program Allstate has been recognizing individual officers for superior performance as an important factor in maintaining the morale and dedication of our officers. Compare our program to our competition. You will find many companies overlook this important area. AlIState has the following award programs: Longevity Awards For years of service with AIIState: o One Year -- Individuals will receive a silver lapel pin. o Five Years -- Individuals are given a gold lapel pin. Star Performer Award Each quarter one officer is recognized for his or her outstanding performance. Their name and picture appear on a plaque at our home office and sent via email to companywide with a bio and description of best practice. They are given a check for $1 50.00, receive a certificate and qualify for an employee of the year award selected every December. Ongoing Training AIIState is an industry leader in innovative training programs. We have developed and conducted training programs for security operations, law enforcement agencies, and multinational corporations for the seven years. We recognize that once we have obtained the highest quality individual with the best instincts for the work, it is critical that we refine those basic talents with quality training. Post Training and Basic Security Training AIIState will provide the following training to each officer assigned to the City of San Diego sites, in addition to on site post training covering the specific post orders and procedures: a) Radio Procedures Officers learn to make clear and accurate radio Transmissions. b) Image and demeanor, it is necessary that the officer present an image to the employees and the public that are favorable to the City of San Diego while maintaining a professional Page 78 security presence. AllState understands that our Security Officer's behavior and performance will reflect directly on you, the client. c) Conflict Management, this course teaches officers the ability to recognize and control potentially volatile situations. The course helps officers develop the ability to recognize behavior that could result in serious injury or damage to person and or property. d) Report Writing All activity of AllState personnel will be properly documented, via hand-held site phones. Any incidents resulting in damage to property or jeopardizing the safety of employees or the public will be thoroughly documented in incident reports. Routine security activities will be documented on Daily Activity Reports, with real time access via Allstate portal. It may also be necessary to prepare and submit additional reports for administrative practices. Security Officer training includes report writing, administrative practices, and related preparation and submission. e) Jurisdiction and Limitations of the Security Officer While the scope of work and responsibilities for the security staff are extensive; there are limitations to the jurisdiction and authority granted to security. Security Officers have powers to make a citizen's arrest. AllState will reinforce that the role of the Security Officer is to observe, monitor, and reported Page 79 On -going AllState Training Courses 2018 Introduction to Security Importance of the Security Officer General Duties & Safety Report Writing Emergency Situations, Safety Safe Driving for Security Officers Radio & Telephone Communications Security Officer Safety Tactical Communications Responding to a Hazardous Materials Incident and Crime Scene Containment Interacting with Disturbed Persons Loss Prevention Controlling Aggressive individuals and The Use of Restraints The Value of Good Report Writing Public Relations Understanding the Disaster Plan Parking Patrol, Traffic Safety & Control Crowd Control at Special Events Gang Identification: Graffiti, Tattoos, Use of Instruments: O.C. Sprays, & Batons Warehouse Security Drug & Alcohol Abuse in the Workplace Personal Accident Injury Prevention, Response Strike Security Area Bomb Threat Response Fire Alarms and Extinguishers Violence in the Workplace: Termination of an employee Page 80 Grade 1: Security Guard (Basic Security Guard) 1. Possess permanent State License Guard Card, Guards must at all times, be in possession of a current guard registration card issued by the California Department of Consumer Affairs while assigned to the City of San Diego sites during the duration of the Contract. Temporary guard cards are not acceptable 2. Must have excellent verbal communication skills and possess basic telephone etiquette, possess fundamental customer service skills; possess fundamental skills for Interaction with San Diego Police Department (SDPD) officers and city personnel. 3. Be trained in patrol vehicle driving; Guard must have as a valid Driver's License - guards must possess and carry in their possession while on duty a valid California Driver's License issued by the CA Department of Motor Vehicles. 4. Education - Guards must possess a high school diploma or G.E.D. equivalent and must have the ability to fluently speak, read, and write the English language, understand and carry out oral and written directions, think and act quickly and effectively in emergencies, write accurate and clear reports when required, including basic logs and reporting skills; 5. Experience - Guards assigned to work with the City of San Diego must have had prior security guard experience of a relevant nature. have knowledge of common and acceptable patrol techniques; Have learned and understand the business and professions code (B & P), Penal Codes (PC) and California Code of Regulations (CCR) laws governing the security industry. 6. Guard Registration Card - Guards must at all times, be in possession of a current guard registration card issued by the California Department of Consumer Affairs BSIS while assigned to the City of San Diego Contract. Temporary guard cards are not acceptable. 7. Drug Testing - All guards shall successfully pass a pre -employment drug screen examination. Drug testing will be arranged for the guards prior to assignment at any San Diego City sites, facility or events. The screen must have the ability to detect the use of various illegal drugs. The City of San Diego shall have the right to inspect the drug examination results. Page 81 8. Training - Guard must have experience with fire protection and alarm systems, plus they are required to have received training in First Aid, CPR with current certification, as well as training in security and emergency procedures. Be proficient in operation of two-(2) way radio. Grade 2: Security Guard (Upgraded Security) 1. Possess permanent State License Guard Card, Guards must at all times, be in possession of a current guard registration card issued by the California Department of Consumer Affairs while assigned to the City of San Diego sites during the duration of the Contract. Temporary guard cards are not acceptable 2. Must have excellent verbal communication skills and possess basic telephone etiquette, possess advanced customer service skills; possess fundamental skills for Interaction with San Diego Police Department (SDPD) officers and city personnel. Advanced understanding of powers of arrest and experienced in property theft reduction 3. Be trained in patrol vehicle driving; Guard must have as a valid Driver's License - guards must possess and carry in their possession while on duty a valid California Driver's License issued by the CA Department of Motor Vehicles. 4. Education - Guards must possess a high school diploma or G.E.D. equivalent and must have the ability to fluently speak, read, and write the English language, understand and carry out oral and written directions, think and act quickly and effectively in emergencies, write accurate and clear reports when required, including basic logs and reporting skills; s. Experience - Guards assigned to work with the City of San Diego must have had prior security guard experience of a relevant nature, Prior Police or Military experience is beneficial have knowledge of common and acceptable patrol Page 82 techniques; Have learned and understand the business and professions code (B & P), Penal Codes (PC) and California Code of Regulations (CCR) laws governing the security industry. Advanced Understanding of Powers of Arrest 6. Guard Registration Card - Guards must at all times, be in possession of a current guard registration card issued by the California Department of Consumer Affairs BSIS while assigned to the City of San Diego Contract. Temporary guard cards are not acceptable. 7. Drug Testing - All guards shall successfully pass a pre -employment drug screen examination within six (6) months of their assignment. Drug testing will be arranged for the guards prior to assignment at any San Diego City sites, facility or events. The screen must have the ability to detect the use of various drugs. The City of San Diego shall have the right to inspect the drug examination results. 8. Training - Guard must have experience with fire protection and alarm systems, Advanced Training in Emergency Procedures; Plus, they are required to have received training in First Aid, CPR with current certification, as well as training in security and emergency procedures, crowd control, and public relations. Be proficient in operation of two (2) way radio. Page 83 Armed Security Guard 1. Possess permanent State License Guard Card, Guards must at all times, be in possession of a current guard registration card issued by the California Department of Consumer Affairs while assigned to the City of San Diego sites during the duration of the Contract. Guards must have completed state approved Penal Code section (PC) 832 courses [forty (40) hour course], or an alternative plan (reviewed and approved by the City) to meet substantially similar training as required under PC section 832. Upon request by the City, copies of Guard Cards and proof of PC section 832 courses, or approved alternative training, shall be immediately presented to the Contract Administrator. Temporary guard cards are not acceptable 2. Must have excellent verbal communication skills and possess basic telephone etiquette, possess advanced customer service skills; possess fundamental skills for Interaction with San Diego Police Department (SDPD) officers and city personnel. Advanced understanding of powers of arrest and experienced in property theft reduction 3. Be trained in patrol vehicle driving; Guard must have as a valid Driver's License - guards must possess and carry in their possession while on duty a valid California Driver's License issued by the CA Department of Motor Vehicles. 4. Education - Guards must possess a high school diploma or G.E.D. equivalent and A minimum of five (5) years of security guard experience of which two (2) years must be in protecting critical infrastructures - OR - Completion of Criminal Justice Degree, Associate or higher, and one (1) year experience protecting critical infrastructures - OR - Completion of Homeland Security Degree, and one (1)-year experience protecting critical infrastructures - OR - Police Officer of 2 or more years with acceptable performance - OR - Military with 2 years or more in any branch w/ an honorable discharge - OR - Graduate of a Police or Corrections Academy ( post certificate) and one (1)-year experience protecting critical infrastructures. Must have the ability to fluently speak, read, and write the English language, understand and carry out oral and written Page 84 directions, think and act quickly and effectively in emergencies, write accurate and clear reports when required, including basic logs and reporting skills; 5. Experience - Guards assigned to work with the City of San Diego must have had prior security guard experience of a relevant nature, Prior Police or Military experience is beneficial have knowledge of common and acceptable patrol techniques; Have learned and understand the business and professions code (B & P), Penal Codes (PC) and California Code of Regulations (CCR) laws governing the security industry. Advanced Understanding of Powers of Arrest 6. Guard Registration Card - Guards must at all times, be in possession of a current guard registration card issued by the California Department of Consumer Affairs BSIS while assigned to the City of San Diego Contract. Temporary guard cards are not acceptable. 7. Drug Testing - All guards shall successfully pass a pre- employment drug screen examination within six (6) months of their assignment. Drug testing will be arranged for the guards prior to assignment at any San Diego City sites, facility or events. The screen must have the ability to detect the use of various drugs. The City of San Diego shall have the right to inspect the drug examination results. 8. Training - Guard must have experience with fire protection and alarm systems, Advanced Training in Emergency Procedures; Plus, they are required to have received training in First Aid, CPR with current certification, as well as training in security and emergency procedures, crowd control, and public relations. Be proficient in operation of two (2) way radio. Page 85 Allstate Supervisor We provide twenty -four-hour field supervision, seven days per week. Our supervisors will visit daily all City of San Diego job site locations. They will meet with all field security officers on a daily basis to monitor overall performance, to provide training, guidance and support. Inspections are unannounced and occur at various times thru out the day. Allstate requires field supervisor to oversee our security staff providing services to the City of San Diego job sites. The ideal candidate will have five (5) years of progressive experience supervising with Allstate or another security company, must be certified armed and unarmed guards and patrol trained. Must currently hold an armed license in the state of CA., or be able to obtain one prior to starting the position as well as a current driver's license by the State of CA. Preference will be given for experience in law enforcement, military or civilian security positions as well as advanced education in law enforcement and security. Supervisor should have organizational skills, ability to communicate clearly, exhibit critical thinking skills, be detail orients and able to effectively supervise field staff. Supervision will include scheduling, assigning officers the shift assignments as well as maintain all changes, maintain effective coverage in spite of call off and special requests by clients for security services, training new officers, meeting the requirements of post orders, observes situations, provide appropriate response to incidents and other related responsibilities. The responsibilities include managing, disciplining, and training staff to effectively meet the requirements of our clients. Page 86 Allstate Management Team Allstate upper management team has provided cohesive leadership by using team -building exercises and deep understanding of emotional intelligence EQ. This core group including Curtis Jones, Joe Faltas, Victoria Lee and Mark Gindi come from different backgrounds, educational, work experience and cultural. As a group, we rely on effective communication by knowing when to speak and when to actively listen to each other and our team members. We have Set vision for a common goal by applying for our business strategy and securing our community. We have defined team roles and responsibilities clearly with strong emphasis on community. This team Resolve problems by using critical thinking and our negotiation abilities with each other and outside the office. Allsate believes good management is a hybrid of both having a command and control of the situation, but also being about to engage and create with our team members. Report Writing Every AllState officer is provided a site phone used enter and upload Daily Activity Report, images and photos, GPS tracking and safety incident report in real time, the city of San Diego representative will be provided with username and password for online access anytime from anywhere. When uploaded these reports are also immediately submitted to the Allstate supervisor and account manager in order to allow us to monitor the activities of each account. Unlike other companies Allstate use of technology seamlessly to connect mobile guard patrols, incident reporting, guard scheduling, payroll, GPS tracking, and more. This allows us to save the City time and money while delivering data -rich information in real time and allowing Allstate management to make informed decisions if Serious incidents are reported at the time they occur. At the end of the day, our approach is all about increasing accountability and efficiency of officers at the City of San Diego job sites. Page 87 Scheduling Procedures In any security operation, the effectiveness of the scheduling of employees has a direct effect on total cost, labor relations employee morale, and human resources utilization. Allstate personnel scheduling procedures are specifically designed to ensure that each post is covered and that each person assigned is qualified to work that post. Time Keeping AIIState pays its employees on a bi-weekly basis. All security officers sign for their time, on a built-in app on the site phone provide by Allstate. This help Keep your staff informed of when they work, two weeks in advance, by putting the schedule online and at their figure tip. It also gives access to all officers and staff 24/7 access to their work schedule via the web, mobile apps, text messaging and email. Quality Improvement Since client expectations and requirements may vary, AIIState has not adopted any single program. Instead, we focus on the fundamental objective common to all programs, Continuous Quality Improvement (CQI). We are always looking for better ways to do things. We are well aware that consistent quality and Continuous improvement do not just happen, but require an organized approach to maintain each individual client's standard of quality improvement. Consequently, the goals of our program include: • Identifying Client Expectations • Translating Client Expectations into Post Orders, Job Descriptions and Etc. • Establishing Performance Standards • Feedback to the Client Page 88 C.3 Knowledge and Understanding of the Scoop of Work... C.3.2 Acknowledge the Scope of work: Allstate understands the City's security services will be divided into seven service areas called "Sections." The Sections are as follows: • Library sites • Community Parks Division • Development Services sites listed in section • Balboa Park sites • Rose Canyon sites • 20th & B sites • Following sites 1. Civic Center Public Restroom site 2. City Administration Building (CAB) 3. City Treasurer site listed Allstate will bid on all seven service areas and will be using a combination of roving foot patrols, vehicle patrols* and/or stationary guards. AllState services will be performed by three (3) guard classifications: • Basic Security Guard • Upgraded Security • Armed Security Guard *Allstate has a fleet of 8 marked vehicles used around the clock in the San Diego area and available for use in any or all parts of this RFP. Allstate holds a current Private Patrol Operators License (PPO) provide to the City in the application submitted with this proposal. With The qualified manager of the license who is an individual residing and located in San Diego County at all times. Allstate has provided organization chart, staffing profile, and license including years of tenure for staff. We also provided resumes for key personnel including all management, supervisors, account manager, and account representatives who will be assigned and dedicated to the City's account. Page 89 AllState will provide an account representative Joe Faltas, MBA who has a over five (5) years prior experience in accounts of similar type, size, and scope. His responsibilities of the account manager relative to this contract are: • Responsible for direct oversight of security officer contract services and operations. • Develop and maintain relationships with City representatives through daily online client activity reports • Ensure all City complaints and concerns are addressed in person in a timely, professional and satisfactory manner. • Provide overall management and servicing all City of San Diego sites. • Must be accessible 24/7 to address emergency incidents affecting assigned properties. • Ensure all assigned security officers are performing up to City's expectations and standards. • Work closely with supervisors to ensure employee performance is maintained in a professional manner • All issues are identified, documented, addressed and escalated in a timely manner. • Closely monitor scheduling of staff, compliance training, and disciplinary issues. Allstate will provide a customer service operation representative for this contract including access to a local number and provision of an in-house customer service representative who is assigned and dedicated to the City of San Diego. Allstate will be knowledgeable and responsive relative to contract and customer services issues and available to the City. Customer service is available 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding City holidays; a two (2) hour response time is required for all customer service issues. After hours and weekends will be established at time of award. Upon being awarded this contract Allstate will be required to attend a post award contract kick-off meeting to be scheduled by the Procurement Contracting Officer. Identify lines of communication and management control, including account manager and supervisors. Have them all meet with the City during kick-off meeting. Allstate understands we are an independent contractor of the City and not an employee. We are also aware none of our officers, supervisors or representatives is considered employees of the City, but rather they are our employees or our sub -contractors and we bear full responsibility for compensating those persons. Page 90 AIIState also acknowledges our services will conform to the Safety Orders of the California State Division of Industrial Safety and the Occupational Safety and Health Act of 1970. AIIState will not assign this contract or any right or interest hereunder, without prior written consent of the City of San Diego. AIIState has been advised and will comply with City observed holidays are: • New Year's Day ■ Dr. Martin Luther King Jr.'s Birthday ■ Washington's Birthday • Caesar Chavez Day • Memorial Day • Independence Day • Labor Day • Veteran's Day • Thanksgiving Day • Christmas Day C.3.2 Our Responsibility: Allstate security guards assigned to the City of San Diego must be provided with the following equipment and supplies: • Minimum of three (3) uniforms, including shirts, jacket, and trousers. Laundry service, or allowance, shall also be provided to clean uniforms. Additionally, one (1) set of protective rainwear shall be provided. • a two-way radio and a mobile (cellular) phone • A heavy duty, police type, water resistant multi -cell flashlight. ■ Patrol log or note books for writing details and site phone for reporting • City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segway's, golf carts approved for use on City streets, automobiles, or other vehicles. • Contractor shall provide personnel background checks on all personnel and update background checks on infrastructure sites on an annual basis. Page 91 ■ Allstate officers are required to wear the designated/approved Guard service uniforms for the company that they represent. There are no exceptions. All Guard uniforms must be kept clean and professional at all times. Failure to maintain a neat, clean and professional appearance and uniform may result in removal from the work site by the Security Guard supervisor, or City designee. Non -approved uniform attire may also result in removal from the work site. ■ The Contractor must have field supervisor(s) who routinely inspect job sites and personnel to insure compliance with site requirements. Materials and Equipment: ■ All materials and equipment will be maintained in good working order. In the event any equipment fails to function, AIIState will arrange for immediate replacement, including patrol vehicles. The Allstate will be responsible for supplying batteries for all equipment, including City issued pagers, if any. ■ AIIState will be responsible for paying for repairs to City equipment and for damage, which is not a result of normal wear and tear. In the event City furnished equipment does not work, the Guard is to note this and notify the Contract Administrator on the next business day. ■ We understand, at this time, the City is researching the implementation of a Guard Tour System. Should the City decide to move forward with the system, additional tasks will be required as part of this Contract. KEYS AND EMPLOYEE IDENTIFICATION BADGES ■ Keys supplied to Allstate shall not be shared or loaned out. They must be retained by authorized staff to whom they were issued. Failure to abide by these security regulations is a breach in security and may be grounds for removal of the employee from the Contract. These requirements also apply to all access codes provided to Allstate and Officers to gain entrance to City facilities. ■ Keys supplied to Allstate shall not be duplicated, except by the City. Lost keys shall be reported immediately to the Contract Administrator. ■ All keys are the property of the City and shall be returned upon completion of the Contract. If the Allstate loses any of the keys during the term of the Contract or fails to return the keys Page 92 immediately upon completion or termination of the Contract, Allstate shall pay the City for the cost of re -keying the locks; such costs may be retained from the final payment. If the City does not re -key the locks, the cost of any replacement key(s) shall be paid by the Contractor; such costs may be retained from monthly payments. Personnel Standards: Allstate officers shall meet the following minimum criteria: • Allstate Officers shall have permanent Guard Cards, issued by the State of California. Temporary or provisional cards are not acceptable. • Armed Guards must have completed state approved Penal Code section 832 courses forty (40) hour course, or an alternative plan (reviewed and approved by the City) to meet substantially similar training as required under Penal Code section 832. Copies of Guard Cards and proof of Penal Code section 832 courses, or approved alternative training, shall be presented to the Contract Administrator at least two (2) working days prior to the Guards' inclusion in the work schedule. ■ Allstate officers shall possess an acceptable level of agility, stamina, overall good physical health, and be mentally sound to perform assigned duties. ■ Allstate officers, supervisors, and managers shall be capable of lifting 25 lbs. and standing up for up to eight (8) hours at a time. ■ Allstate officers shall be proficient in English, both written and oral communication. ■ Allstate officers shall be capable of operating and responding to radios, pagers, telephones, alarms, and camera equipment. ■ Allstate officers shall have a minimum of five (5) years of experience in Security Guard or equivalent services (e.g. current or retired law enforcement personnel). ■ All Security Guards assigned to work under this contract shall serve a minimum of six (6) months continuous service before they are transferred from that assignment to ensure continuity and stability. This applies to initial and subsequent assignments during the contract period. Contractor shall obtain written approval from Contract Administrator/Manager for specific exemptions to this specification, which may be granted based on various factors, to include specific location (and type) of facility under contract. Page 93 ■ Allstate officers must be on site at the scheduled post hours. Failure to appear on time without prior approval shall result in removal from the post. If a Guard is unable to arrive on site at the designated time, the Guard is responsible for contacting their supervisor immediately in order to assure all scheduled shifts are staffed according to the post hours. ■ Visitors, pets, friends, or family members are not allowed on post while Guard is on duty. ■ The use of music playing devices or ear plugs is prohibited while Guard is on duty. ■ Sleeping on duty is prohibited. If it is determined that a Guard is unaware of their surroundings or appears to be sleeping on duty, their supervisor shall be immediately notified, and the Guard shall be relieved of their post. The City may request that the Guard be removed entirely from servicing the City's Contract. ■ Allstate shall ensure that Allstate officers take a drug test. Allstate shall provide proof that officers have successfully passed the drug test before they may be assigned to this post. ■ The City reserves the right to interview any or all security guards before they are assigned to work under this contract, and the City has discretion to reject security guards from providing services to the City under this contract. ■ Allstate shall also provide trained personnel to man a multi -zone walk- through security metal detector and hand-held metal detectors at City sites that require this service (e.g. City Administration Building). The Department Representative for this Contract is identified in the notice of intent to award letter and is responsible for overseeing and monitoring this Contract. Page 94 C.3.3 Expected Number of Security Officers, Patrol Vehicle, Equipment as Per Each Job Site... Item Number Section Hours Basic Guard Upgrade Guard Armed Guard Patrol Car Site Phone (reporting) 2-way Radio 1 Section 1. 1 LIBRARY DEPARTMENT UPGRADED GUARDS 24804 15 Y Y 2 Section 1. 1 LIBRARY DEPARTMENT UPGRADED GUARDS 49,972 32 Y Y 3 1.2 LIBRARY DEPARTMENT MOBILE PATROL- ALL LOCATION 1 4 2.1 COMMUNITY PARKS I DIVISION SKATE PARKS BASIC GUARD 365 3 Y 5 2.1 COMMUNITY PARKS I DIVISION SKATE PARKS BASIC GUARD 365 6 2.1 COMMUNITY PARKS I DIVISION SKATE PARKS BASIC GUARD 365 7 2.1 COMMUNITY PARKS I DIVISION SKATE PARKS BASIC GUARD 365 8 2.2. COMMUNITY PARKS 1 DIVISION SKATE PARKS UPGRADED GUARD 365 9 2.2. COMMUNITY PARKS I DIVISION SKATE PARKS UPGRADED GUARD 365 10 2.2. COMMUNITY PARKS I DIVISION SKATE PARKS UPGRADED GUARD 365 11 2.2. COMMUNITY PARKS I DIVISION SKATE PARKS UPGRADED GUARD 365 12 2.3. COMMUNITY PARKS I DIVISION SKATE PARKS ARMED GUARD 365 13 2.3. COMMUNITY PARKS I DIVISION SKATE PARKS ARMED GUARD 365 14 2.3. COMMUNITY PARKS I DIVISION SKATE PARKS ARMED GUARD 365 15 2.3. COMMUNITY PARKS I DIVISION SKATE PARKS ARMED GUARD 365 16 2.4. COMMUNITY PARKS I DIVISION OTHER PARKS BASIC GUARD 1 1 Y 17 2.5. COMMUNITY PARKS I DIVISION OTHER PARKS UPGRADED GUARD 1 18 2.6. COMMUNITY PARKS I DIVISION OTHER PARKS ARMED GUARD 1 19 2.7. COMMUNITY PARKS I DIVISION JOINT USE FACILITIES BASIC GUARD 365 20 2.8. COMMUNITY PARKS I DIVISION JOINT USE FACILITIES UPGRADED GUARD 365 21 2.9. COMMUNITY PARKS I DIVISION JOINT USE FACILITIES ARMED GUARD 365 22 2.10. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES BASIC GUARD 96 1 Y 23 2.10. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES BASIC GUARD 1490 24 2.10. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES BASIC GUARD 188 25 2.10. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES BASIC GUARD 11 26 2.11. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES UPGRADED GUARD 96 Page 96 27 2.11. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES UPGRADED GUARD 1490 28 2.11. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES UPGRADED GUARD 188 29 2.11. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES UPGRADED GUARD 11 30 2.12. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES ARMED GUARD 96 31 2.12. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES ARMED GUARD 1490 32 2.12. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES ARMED GUARD 188 33 2.12. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES ARMED GUARD 11 34 2.13 COMMUNITY PARKS II DIVISION SECURITY GATES BASIC GUARD 1490 1 Y 35 2.13 COMMUNITY PARKS II DIVISION SECURITY GATES BASIC GUARD 240 36 2.14. COMMUNITY PARKS II DIVISION SECURITY GATES UPGRADED GUARD 1490 37 2.14. COMMUNITY PARKS II DIVISION SECURITY GATES UPGRADED GUARD 240 38 2.15. COMMUNITY PARKS II DIVISION SECURITY GATES ARMED GUARD 1490 39 2.15. COMMUNITY PARKS II DIVISION SECURITY GATES ARMED GUARD 240 40 2.16. COMMUNITY PARKS II DIVISION SKATE PARKS BASIC GUARD 1490 Page 97 41 2.16. COMMUNITY PARKS I1 DIVISION SKATE PARKS BASIC GUARD 240 42 2.17. COMMUNITY PARKS II DIVISION SKATE PARKS UPGRADED GUARD 1490 43 2.17. COMMUNITY PARKS II DIVISION SKATE PARKS UPGRADED GUARD 240 44 2.18. COMMUNITY PARKS II DIVISION SKATE PARKS ARMED GUARD 1490 45 2.18. COMMUNITY PARKS II DIVISION SKATE PARKS ARMED GUARD 240 46 2.19 500 URBAN VILLAGE COMPLEX SECURITY BASIC GUARD SERVICES 4380 LANDIS STREET, SAN DIEGO 1058 1 Y 47 2.20. 500 URBAN VILLAGE COMPLEX SECURITY UPGRADED GUARD SERVICES 4380 LANDIS STREET, SAN DIEGO 1058 48 2.21. 500 URBAN VILLAGE COMPLEX SECURITY ARMED GUARD SERVICES 4380 LANDIS STREET, SAN DIEGO 1058 49 2.22. MOUNT HOPE CEMETERY SECURITY BASIC GUARD SERVICE S3751 MARKET STREET, San Diego 1058 50 2.23. MOUNT HOPE UPGRADED GUARD SERVICES 3751 MARKET STREET, SAN DIEGO 1058 51 2.24. MOUNT HOPE CEMETERY SECURITY ARMED GUARD SERVICES 3751 MARKET STREET, SAN DIEGO 1058 52 3.1 DEVELOPMENT SERVICES CENTER BASIC GUARD 8736 4 Y Y 53 3.1 DEVELOPMENT SERVICES CENTER BASIC GUARD 2080 1 54 3.2. DEVELOPMENT SERVICES CENTER UPGRADED GUARD 8736 4 55 3.2. DEVELOPMENT SERVICES CENTER UPGRADED 2080 1 Page 98 GUARD 56 3.3. DEVELOPMENT SERVICES CENTER ARMED GUARD 8736 4 57 3.3. DEVELOPMENT SERVICES CENTER ARMED GUARD 2080 1 58 4.1. BALBOA PARK BASIC GUARD 5824 3 Y Y 59 4.2. BALBOA PARK UPGRADED GUARD 5824 3 60 2.18. COMMUNITY PARKS II DIVISION SKATE PARKS ARMED GUARD 5824 3 61 4.4. BALBOA PARK MOBILE PATROL 1 62 5.1 ROSE CANYON OPERATION YARD BASIC GUARD 6744 4 Y Y 63 5.1 ROSE CANYON OPERATION YARD BASIC GUARD 500 4 64 5.2. ROSE CANYON OPERATION YARD UPGRADED GUARD 6744 4 65 5.2. ROSE CANYON OPERATION YARD UPGRADED GUARD 500 4 66 5.3. ROSE CANYON OPERATION YARD ARMED GUARD 6744 4 67 5.3. ROSE CANYON OPERATION YARD ARMED GUARD 500 4 68 5.4. ROSE CANYON MOBILE PATROL 1 69 6.1. 20TH AND B BASIC GUARD 13312 7 Y Y 70 6.2. 20TH AND B UPGRADED GUARD 13312 7 71 6.3. 20TH AND B ARMED GUARD 13312 7 72 7.1 CIVIC CENTER PUBLIC RESTROOM BASIC GUARD 744 4 Y Y 73 7.2. CIVIC CENTER PUBLIC RESTROOM UPGRADED GUARD 744 4 74 7.3. CIVIC CENTER PUBLIC RESTROOM ARMED GUARD 744 4 75 7.4 CITY ADMINISTRATION BUILDING BASIC GUARD 4500 3 Y Y 76 7.4 CITY ADMINISTRATION BUILDING BASIC GUARD 3000 2 77 7.5. CITY ADMINISTRATION BUILDING UPGRADED GUARD 4200 2 78 7.6. CITY ADMINISTRATION BUILDING ARMED GUARD 4576 2 Y Y 79 7.6. CITY ADMINISTRATION BUILDING ARMED GUARD 6500 4 Page 99 80 7.7. CITY TREASURER BASIC GUARD 2080 1 Y Y 81 7.8. CITY TREASURER UPGRADED GUARD 2080 1 82 7.9. CITY TREASURER ARMED GUARD 2080 1 83 8.1. INITIATIVE SITES BASIC GUARD (City Homeless) 1 84 8.2. INITIATIVE SITES UPGRADED GUARD 5824 3 Y Y 85 8.3. INITIATIVE SITES ARMED GUARD 5824 3 86 Section 2. 2.1.1 EXTRAORDINARY LABOR AT VARIOUS CITY SITES BASIC GUARD 1000 1 Y Y 87 2.1.2 EXTRAORDINARY LABOR AT VARIOUS CITY SITES UPGRADED GUARD 1000 1 88 2.1.3 EXTRAORDINARY LABOR AT VARIOUS CITY SITES ARMED GUARD 1000 1 Total (approximately) 34 81 38 7 Overhire (%25 More) 9 20 10 Final Total 43 101 48 Expected number of Security Officers Total Basic Guard 43 Upgrade Guard 101 Armed Guard 48 Patrol Car 7 Item Number 3, 61, 68 and 83 maybe needed later Page 100 C.4 Detail method to a accomplish the work, technical, approach Transition Plan: City of San Diego Task Approach Time Contract Award Upon awarded any section of this contract, the clock starts ticking, AliState Services considers this the "transition phase" because it is a critical and valuable time. We will take considerable and detailed care in the planning and execution of the transition. Day 1 Review City Procedure Know all the facts of the proposal and contract, Pull-out and highlight key factors and important areas that need to be studied and understood, re-examine the section (s) awarded during an ad -hoc committee meeting just for this purpose. If we have questions, we will ask the assigned City representative. Day 3 City Transition Team Assigned The City Transition team will be agreed upon during the ad -hoc committee meeting, depending on the size and scope of work awarded to Allstate, we will know how many employees will be deployed to this project. Also we will assign internally a customer service and operations representative dedicated to the City (Available from 8:00 am to 5:00 pm, Monday through Friday) Day 5 City On -site Review Make a preliminary visit, to visually see and better understand the scope of work and provide the City on -site risk assessment information needed about the overall post vulnerability as an on -going process of discovering, correcting and preventing security problems in the future. Day 6 Kick-off Meeting w/ Procurement We will attend a post award contract kick-off meeting with the Procurement Contracting Officer. During which, we will identify lines of communication, billing, protocol and management control. Attendees from Allstate will include Account Manager, customer service rep and supervisor(s) depending on the number of section awarded. Day 7-10 1 Page 101 C.4 Detail method to a accomplish the work, technical, approach Transition Plan: City of San Diego Establish Lines of Communication Good lines of communication are vital for us in providing our service and establishing the correct ones upfront and keeping them open requires the right communication skills and the right tools. So we will ask questions about: who is a point of contact at each section, contact details, when and who to call if needed and for what task, best way to communicate with them, emergency protocol and who "needs to know" Day 7-10 Final Selection of Supervisors The Field Supervisor is an intricate part of a post because of the many interrelated tasks at hand. Followed by selecting the best fit for each site. Field supervisor(s) will routinely inspect job sites and personnel to ensure compliance with site requirement at random times through -out the day. Day 10 Recruit 125% of Staff Besides having currently on -staff over 300 Officers, Allstate utilizes many different online resources and agencies in recruitment of personnel when and as needed. Besides our customer service, experience and skills set we also consider geography as a criterion. We prefer for our personnel to live close to their work which helps reduce employee turnover. Day 15 Hiring process A. Application B. Preliminary Interview - Application verified and analyzed - Written and verbal skills checked c. Two separate testing packages issued: - Exercising Powers to Arrest: focuses on differences between a private security officer and a law Enforcement officer. - Company assigns handbook and test. D. Second Interview with Employment Supervisor E. Begin background investigation - Department of Motor Vehicles report - Pre -employment drug screening Day 15 2 Page 102 C.4 Detail method to a accomplish the work, technical, approach Transition Plan: City of San Diego F. Job offers made G. Completed "On -Board" Package H. Orientation i. Determine position & schedule training J. Assignment to specific client site Background Investigation Allstate uses goodhire.com a third -party service provider with excellent reputation. This is the panel used for reporting: 1. Identity Checks: Candidate SSN, legal name and alias validation. 2. Criminal Records: National, county -level, federal and statewide record searches. Sex offender, US and global terrorist watch lists. 3. Driving Records: Driver's license validation and driving -related violations. 4. Verifications: Education, employment, and professional license. 5. Employment Credit Report 6. Civil judgments, tax lines, bankruptcies, credit and payment history. 7. Criminal records, employment and education verification for US -hires with international pasts. 8. Medical Sanctions Search: OIG sanctions list, Level 1, Level 2 and Level 3 exclusion, disciplinary and abuse registries. Day 15 Drug Testing Allstate demands a safe place for all and officers who can perform their duties with minimum risks, so we test all our employees for the following items: 5 panel drug test for the following Amphetamines Cocaine Marijuana Opiates Phencyclidine (PCP) Day 15 Evaluate Incumbent Security Meet with the current service provider; if possible, ask issues and concerns about the site. If there are identifiable excellent talented officers that the City would like to retain, Allstate can offer the existing provider to carry over their employment if possible. Create a line of communication open between the Day 17 3 Page 103 C.4 Detail method to a accomplish the work, technical, approach Transition Plan: City of San Diego exiting firm and Allstate to assure some continuity. Final Selection of Security Officer By this point we will have identified all the basic officers, upgraded officers, armed officers and field supervisors needed for city section as requested based on best fit and as required by the scope of work. Day 20 Finalize Training Allstate will implement an aggressive in-house training schedule to meet the requirements of the City sites. This process includes the following: a) Radio Procedures: Officers learn to make clear and accurate radio Transmissions. b) Image and demeanor: Officer's behavior and performance at City sites c) Conflict Management: Best way to resolve on and off -site conflicts d) Report Writing and use of hand- held site phones. e) Jurisdiction and limitations of the Security Officer f) Scope of work and Responsibilities Day 22 Receive and Revise Post Orders Assuring a successful post order that is well - maintained and adhered to illustrate that the post and its chosen officers are effectively communicating and working to fulfill the City's expectations. Post hiring and training Allstate will re-evaluate effectiveness of the ongoing post orders in place. Allstate will keep a well - maintained set of post orders to help support Allstate officers in effectively communicating and adhering to the City's expectations. Allstate internal policy requires that post orders should be evaluated at least 4 times a year as an ongoing effort to keep up with any changes and security demand. Any findings or required changes will be reported by the account representative to the City directly. Day 22 4 Page 104 C.4 Detail method to a accomplish the work, technical, approach Transition Plan: City of San Dieo Assign Uniform & Equipment Allstate will assign and provide all officers at City sites the following: • Minimum of three (3) uniforms, including shirts, jacket, and trousers. • Laundry service • On -site Phones • A heavy-duty flashlight • Method of on -site transportation: bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles (if needed) Day 23 Work Schedule Developed Prepare schedule as requested by post order at least 2 weeks in advance, but preferred 30 days out. All employees to be scheduled for work, GPS-enabled site phone is tested and in working order, text messages are sent to all officers assigned to the post with a copy to supervisors and account representative. Access to portal will be granted to all new officers. Day 24 Issues / Refits Uniforms Any issues with uniforms must be addressed at this point and officers are to confirm proper fit and condition. Equipment must be tested and in excellent working condition. Any changes must be addressed immediately. Day 26 On -Site Training Assign team including officers, supervisors and account representative are to meet and go over scope of work and responsibilities: 1. Radio Procedures: Officers learn to make clear and accurate radio Transmissions. 2. Image and demeanor: Officer's behavior and performance at City sites 3. Conflict Management: Best way to resolve on and off -site conflicts 4. Report Writing and use of hand- held site phones 5. Jurisdiction and limitations of the Security Officer 6. Scope of work and Responsibilities Day 27 5 Page 105 C.4 Detail method to a accomplish the work, technical, approach Transition Plan: City of San Diego Final Transition Plan Finalizing Transition Plan using Allstate check list: a) Review Client Procedure 1 b) On -site Review c) Meet with Representatives d) Establish Lines of Communication e) Final Selection of Supervisors f) Recruit 125% of Staff g) Pre- Employment Screening h) Background Investigation i) Drug Testing j) Evaluate Incumbent Security k) Final Selection of Security Officers Day 29 I) Finalize Manuals & Procedures m) Finalize Training & Q/A program n) Receive and Revise Post Orders o) Assign Uniforms & Equipment p) Classroom Trainings q) Work Schedule Developed r) Issues / Refits Uniforms s) On -Site Training t) Ready to begin service Start of Service Reporting for Duty: Day 30 Officer's report for duty at the place and time assigned, appropriately Uniformed and equipped as specified for their post. Officers are fully prepared to assume their duties at the time their watch is scheduled to begin. 6 Page 106 Tab C Cost/Price Proposal EXHIBIT B. CONTRACTORS' PRICING 1. THE CITY INTENDS TO AWARD THIS CONTRACT BY SECTION. ADDITIONALLY, PRICE SHALL INCLUDE ANY INCIDENTAL ACCESSORIES NECESSARY TO MAKE THE WORK COMPLETE AND PERFECT IN ALL RESPECTS EVEN IF NOT PARTICULARLY SPECIFIED. SECTION 1. 1. Library 1.1. LIBRARY DEPARTMENT UPGRADED GUARDS Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guards Extension i. 24,804 HR Central Library. $ 19.49 $ 483,429.96 2. 18,512 HR Branch Libraries. $ 19.49 $ 360,798.88 TOTAL: $ 844,228.84 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 1 1.2 LIBRARY DEPARTMENT MOBILE PATROL- ALL LOCATIONS Item No. Est. Qty. U/M Description Hourly Rate for Mobile Patrol 1. TBD / AS -NEEDED* HR Central Library and Branch Libraries $ 22.24 * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 2 SECTION 2 2. COMMUNITY PARKS DVISION I & II 2.1. COMMUNITY PARKS I DIVISION SKATE PARKS BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 365 HR Linda Vista Skate Park 22.24 $ 8,117.60 2. 365 HR Carmel Valley Skate Park 22.24 $ 8,117.60 3. 365 HR Robb Field Skate Park 22.24 $ 8,117.60 4. 365 HR Rancho Penasquitos Skate Park 22.24 $ 8,117.60 TOTAL: $ 32,470.40 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 3 2.2. COMMUNITY PARKS I DIVISION SKATE PARKS UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 365 HR Linda Vista Skate Park 22.54 $ 8,227.10 2. 365 HR Carmel Valley Skate Park 22.54 $ 8,227.10 3. 365 HR Robb Field Skate Park 22.54 $ 8,227.10 4. 365 HR Rancho Penasquitos Skate Park 22.54 $ 8,227.10 TOTAL: $ 32,908.40 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 4 2.3. COMMUNITY PARKS I DIVISION SKATE PARKS ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 365 HR Linda Vista Skate Park 22.84 $ 8,336.60 2. 365 HR Carmel Valley Skate Park 22.84 $ 8,336.60 3. 365 HR Robb Field Skate Park 22.84 $ 8,336.60 4. 365 HR Rancho Penasquitos Skate Park 22.84 $ 8,336.60 TOTAL: $ 33,346.40 2.4. COMMUNITY PARKS I DIVISION OTHER PARKS BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 365 HR Soledad Natural Park $ 22.24 $ 8,117.60 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 5 2.5. COMMUNITY PARKS I DIVISION OTHER PARKS UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 365 HR Soledad Natural Park $ 22.54 $ 8,227.10 2.6. COMMUNITY PARKS I DIVISION OTHER PARKS ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 365 HR Soledad Natural Park $ 22.84 $ 8,336.60 2.7. COMMUNITY PARKS I DIVISION JOINT USE FACILITIES BASIC GUARD 2.7.i NEW JOINT USE FACILITIES (PART OF THE PLAY -ALL -DAY PROGRAM) Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 365 HR Alcott Joint Use Park $ 22.24 $ 8,117.60 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 6 2.8. COMMUNITY PARKS I DIVISION JOINT USE FACILITIES UPGRADED GUARD 2.8.1 NEW JOINT USE FACILITIES (PART OF THE PLAY -ALL -DAY PROGRAM) Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 365 HR Alcott Joint Use Park $ 22.54 $ 8,227.10 2.9. COMMUNITY PARKS I DIVISION JOINT USE FACILITIES ARMED GUARD 2.9.1 NEW JOINT USE FACILITIES (PART OF THE PLAY -ALL -DAY PROGRAM) Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 365 HR Alcott Joint Use Park $ 22.84 $ 8,336.60 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 7 2.1o. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 96 HR Saturday and Sunday, close gates 1/2 hour after sunset $ 22.24 $ 2,135.04 2. 1490 HR Monday through Friday close only. Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open io a.m. and close and lock 1/2 after sunset $ 22.24 $ 33,137.60 3. 188 HR Close and lock gates 7 nights per week 1/2 after sunset. Holidays, open gates 10 a.m. $ 22.24 $ 4,181.12 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 8 4. 11 HR Holidays, open 6:30 a.m. and close and lock 1/2 hour after sunset. Easter Sunday close and lock 1/2 after sunset $ 22.24 $ 244.64 TOTAL: 36,698.40 2.11. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 96 HR Saturday and Sunday, close gates 1/2 hour after sunset $ 22.84 $ 2,192.64 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 9 2. 1490 HR Monday through Friday close only. Saturday and Sunday: open 6:3o a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ 22.84 $ 34,031.60 3. 188 HR Close and lock gates 7 nights per week 1/2 after sunset. Holidays, open gates 10 a.m. 22.84 4,293.92 4. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday close and lock 1/2 after sunset $ 22.84 $ 251.24 TOTAL: 40,769.40 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page io 2.12. COMMUNITY PARKS II DIVISION COMFORT STATIONS SECURITY GATES ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 96 HR Saturday and Sunday, close gates 1/2 hour after sunset $ 22.84 $ 2,192.64 2. 1490 HR Monday through Friday close only. Saturday and Sunday: open 6:3o a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ 22.84 $ 34,031.60 3. 188 HR Close and lock gates 7 nights per week 1/2 after sunset. Holidays, open gates 10 a.m. $ 22.84 $ 4,293.92 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 11 4. i1 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday close and lock 1/2 after sunset $ 22.84 $ 251.24 TOTAL: $ 40,769.40 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 12 2.13 COMMUNITY PARKS II DIVISION SECURITY GATES BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ 22.24 $ 33,137.60 2. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday, close and lock 1/2 after sunset $ 22.24 $ 244.64 TOTAL: $ 33,382.24 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 13 2.14. COMMUNITY PARKS II DIVISION SECURITY GATES UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ 22.54 $ 33,584.60 2. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday, close and lock 1/2 after sunset $ 22.54 $ 247.94 TOTAL: $ 33,832.54 2.15. COMMUNITY PARKS II DIVISION SECURITY GATES ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:3o a.m. and $ $ close and lock 1/2 hour after sunset. 22.24 33,137.60 Holidays open 10 a.m. and close and lock 1/2 after sunset 2. 11 HR Holidays, open 6:3o a.m. and close and lock 1/2 hour after sunset. Easter Sunday, close and lock 1/2 after sunset $ 22.24 $ 244.94 TOTAL: $ 33,382.24 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 14 2.16. COMMUNITY PARKS II DIVISION SKATE PARKS BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:3o a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ 22.24 $ 33,137.60 2. 240 HR Close and lock gates 7 nights per week. Open skate park gates weekends and holidays. 22.24 5,337.60 TOTAL: $ 38,475.20 2.17. COMMUNITY PARKS II DIVISION SKATE PARKS UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:30 a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ 22.54 $ 33,584.60 2. 240 HR Close and lock gates 7 nights per week. Open skate park gates weekends and holidays. 22.54 5,409.60 TOTAL: $ 38,994.20 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 15 2.18. COMMUNITY PARKS II DIVISION SKATE PARKS ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 1490 HR Monday through Friday close only, Saturday and Sunday: open 6:3o a.m. and close and lock 1/2 hour after sunset. Holidays open 10 a.m. and close and lock 1/2 after sunset $ 22.84 $ 34,031.60 2. 240 HR Close and lock gates 7 nights per week. Open skate park gates weekends and holidays. $ 22.84 $ 5,481.60 TOTAL: $ 39,513.30 2.19 coo URBAN VILLAGE COMPLEX SECURITY BASIC GUARD SERVICES 4380 LANDIS STREET. SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1058 HR Security Guard Services at City Heights Urban Village Complex $ 22.24 $ 23,529.92 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 16 2.20. 500 URBAN VILLAGE COMPLEX SECURITY UPGRADED GUARD SERVICES 438o LANDIS STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 1058 HR Security Guard Services at City Heights Urban Village Complex $ 22.54 $ 23,847.32 2.21. 50o URBAN VILLAGE COMPLEX SECURITY ARMED GUARD SERVICES 438o LANDIS STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 1058 HR Security Guard Services at City Heights Urban Village Complex $ 22.84 $ 24,164.72 2.22. MOUNT HOPE CEMETERY SECURITY BASIC GUARD SERVICES 3751 MARKET STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1058 HR Saturday, Sunday and City holidays, open entrance gates at 8:0o a.m., proceed to open the access door to restroom located at the front of the cemetery office, patrol cemetery grounds, close restroom, and entrance gates at 4:00 p.m. $ 22.24 $ 23,529.92 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 17 2.23. MOUNT HOPE UPGRADED GUARD SERVICES 3751 MARKET STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. io58 HR Saturday, Sunday and City holidays, open entrance gates at 8:0o a.m., proceed to open the access door to restroom located at the front of the cemetery office, patrol cemetery grounds, close restroom, and entrance gates at 4:0o p.m. $ 22.54 $ 23,847.32 2.24. MOUNT HOPE CEMETERY SECURITY ARMED GUARD SERVICES 3751 MARKET STREET, SAN DIEGO Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 1058 HR Saturday, Sunday and City holidays, open entrance gates at 8:00 a.m., proceed to open the access door to restroom located at the front of the cemetery office, patrol cemetery grounds, close restroom, and entrance gates at 4:0o p.m. $ 22.84 $ 24,164.72 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 18 2.25. COMMUNITY PARKS DIVISION 1 & 2 MOBILE PATROL Item No. Est. Qty. U/M Description Hourly Rate for Mobile Patrol 1. TBD / AS- NEEDED* HR Community Parks Division 1 & 2 locations. $ 22.24 * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. SECTION 3. 3. DEVELOPMENT SERVICES CENTER (DSC) 3.1. DEVELOPMENT SERVICES CENTER BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 8,736 HR Development Services Center. $ 19.20 $ 167,731.20 2. 2,080 HR Development Services Center. $ 19.20 $ 39,936 TOTAL: 207,667.20 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 19 3.2. DEVELOPMENT SERVICES CENTER UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 8,736 HR Development Services Center. $ 19.49 $ 170,264.64 2. 2,080 HR Development Services Center. 19.49 $ 40,539.20 TOTAL: 210,803.84 3.3. DEVELOPMENT SERVICES CENTER ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 8,736 HR Development Services Center. $ 20.15 $ 176,030.40 2. 2,080 HR Development Services Center. 20.15 $ 41,912 TOTAL: 217,942.40 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 20 SECTION 4. 4. BALBOA PARK 4.1. BALBOA PARK BASIC GUARD Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 5,824 HR Balboa Park. $ 19.20 $ 111,820.80 4.2. BALBOA PARK UPGRADED GUARD Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 5,824 HR Balboa Park. $ 19.49 $ 113,509.76 4.3. BALBOA PARK ARMED GUARD Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 5,824 HR Balboa Park. $ 20.15 $ 117,353.60 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 21 4.4. BALBOA PARK MOBILE PATROL Est. Qty. U/M Description Hourly Rate for Mobile Patrol TBD / AS -NEEDED* HR Community Parks Division 1 & locations. 2 $ 22.24 * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 22 SECTION 5. 5- ROSE CANYON OPERATION YARD 5.1 ROSE CANYON OPERATION YARD BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 6,744 HR Rose Canyon. $ 19.20 $ 129,484.80 5.2. ROSE CANYON OPERATION YARD UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 6,744 HR Rose Canyon. $ 19.49 $ 131,440,56 2. 500 HR Rose Canyon, As Needed Security Services (e.g. special events, emergencies). $ 19.49 $ 9,745 TOTAL: 141,185.56 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 23 5.3. ROSE CANYON OPERATION YARD ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 6,744 HR Rose Canyon. $ 20.19 $ 136,161.36 2. 5oo HR Rose Canyon, As Needed Security Services (e.g. special events, emergencies). $ 20.19 $ 10,095 TOTAL: 146,256.36 5.4. ROSE CANYON MOBILE PATROL Item No. Est. Qty. U/M Description Hourly Rate for Mobile Patrol 1. TBD / AS- NEEDED* HR Rose Canyon locations. $ 22.24 * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 24 SECTION 6. 6. 2oTH AND B BASIC GUARD 6.1. 2oTH AND B BASIC GUARD Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 13,312 HR 2oth and B. $ 19.20 $ 255,590.40 6.2. 2oTH AND B UPGRADED GUARD Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 13,312 HR 2oth and B. $ 19.49 $ 259,450.88 6.3. 20TH AND B ARMED GUARD Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 13,312 HR 2oth and B. $ 20.19 $ 268,769.28 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 25 SECTION 7. THE FOLLOWING SECTION CONSISTS OF THREE (3) AREAS LISTED BELOW: 7. o CIVIC CENTER PUBLIC RESTROOM o CITY ADMINISTRATION BUILDING o City TREASURER CIVIC CENTER PUBLIC RESTROOM 7.1 CIVIC CENTER PUBLIC RESTROOM BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1 744 HR Civic Center Public Restroom: Basic Guard Service Daily Tasks, 24 hours a day, 7 days a week, Monday through Sunday, including all City observed holidays, as specified. $ 19.20 $ 14,284.80 7.2. CIVIC CENTER PUBLIC RESTROOM UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1 744 HR Civic Center Public Restroom: Upgraded Guard Service Daily Tasks, 24 hours a day, 7 days a week, Monday through Sunday, including all City observed holidays, as specified. $ 19.49 $ 14,500.56 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 26 7.3. CIVIC CENTER PUBLIC RESTROOM ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 744 Hour Civic Center Public Restroom: Armed Guard Service Daily Tasks, 24 hours a day, 7 days a week, Monday through Sunday, including all City observed holidays, as specified. $ 20.19 $ 15,021.36 7.4 CITY ADMINISTRATION BUILDING BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 4,50o HR City Administration Building. M-F, Two 8 hour shifts $ 19.20 $ 86,400.00 2. 3000 HR City Administration Building. S-S 24 hour shifts 19.20 $ 57,600.00 TOTAL: $ 144,000.00 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 27 7.5. CITY ADMINISTRATION BUILDING UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 4200 HR City Administration Building. M-F, Two 8 hour shifts $ 19.49 $ 81,858.00 $ TOTAL: $ 81,858.00 7.6. CITY ADMINISTRATION BUILDING ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 4,576 HR City Administration Building. $ 20.19 $ 92,389.44 2. 6,50o HR City Administration Building. 20.19 $ 131,235.00 TOTAL: $ 223,624.44 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 28 7.7. CITY TREASURER BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 2O8o HR City Treasurer $ 19.20 $ 39,936.00 7.8. CITY TREASURER UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Upgraded Guard Extension 1. 2O8o HR City Treasurer $ 19.49 $ 40,539.20 7.9. CITY TREASURER ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 208o HR City Treasurer $ 20.19 $ 41,995.20 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 29 SECTION 8. 8. CITY HOMELESSNESS INITIATIVE SITES 8.1. INITIATIVE SITES BASIC GUARD Est. Qty. U/M Description Hourly Rate for Basic Guard TBD HR Initiative locations throughout City. $ 19.20 8.2. INITIATIVE SITES UPGRADED GUARD Est. Qty. U/M Description Hourly Rate for Upgraded Guard 5,824 HR Initiative locations throughout City. $ 20.49 8.3. INITIATIVE SITES ARMED GUARD Est. Qty. U/M Description Hourly Rate for Armed Guard 5,824 HR Initiative locations throughout City. $ 20.19 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 30 4 4 8.4. INITIATIVE SITES MOBILE PATROL Est. Qty. U/M Description Hourly Rate for Mobile Patrol TBD / AS -NEEDED* HR Initiative locations throughout City. $ 22.24 * City may require that Contractor patrol multiple facilities within a specified geographic boundary, which may warrant the use of mobile patrol - whether bicycles, personal transportation devices such as Segways, golf carts approved for use on City streets, automobiles, or other vehicles. RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661_3 Page 31 2. EXTRAORDINARY LABOR 2.1 EXTRAORDINARY LABOR IS INCLUDED WITH SECTION AWARDED. THE COST OF 1,00o HOURS OF EACH IDENTIFIED EXTRAORDINARY LABOR WILL BE ADDED TO THE OVERALL PROPOSAL. EXTRAORDINARY LABOR INCLUDES, BUT IS NOT LIMITED TO EMERGENCY CIRCUMSTANCES, SPECIAL EVENTS, OR SECURITY GUARD WORK PERFORMED UNDER OTHER ESPECIALLY URGENT CIRCUMSTANCES. THE CITY, IN ITS SOLE DISCRETION, WILL DETERMINE WHETHER EXTRAORDINARY LABOR RATES WILL APPLY. 2.1.1 EXTRAORDINARY LABOR AT VARIOUS CITY SITES BASIC GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1,00o HR As -Needed Security Services. $ 19.20 $ 19,200 2.1.2 EXTRAORDINARY LABOR AT VARIOUS CITY SITES UPGRADED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Basic Guard Extension 1. 1,00o HR As -Needed Security Services. $ 19.49 $ 19,490 2.1.3 EXTRAORDINARY LABOR AT VARIOUS CITY SITES ARMED GUARD Item No. Est. Qty. U/M Description Hourly Rate for Armed Guard Extension 1. 1,00o HR As -Needed Security Services. $ 20.19 $ 20,190 RFP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 _3 Page 32 3. ADDITIONAL HOURLY RATES 3.1 Rates are not induded in the Pricing Evaluation. Pricing proposed will be incorporated as describe on all sites requiring additional rates for Overtime and Holiday Rates. 3.1.1 BASIC GUARD ALL SITES s-� � �' 3 a , w r! x+?r `'4'°" [ "* ,� a i'i. ,.. ^" ?� ,' , �, €� as ! eS. cript Q , x T .. ._ 'h � €. - .. j `�" e p . '- 93u k /'ra�tG�'V ,.. 3e l�'I and „t- Armed § r & t ii 3w enslOA rLL ., -•`" 1. HR Overtime rate for Security Services. $ 28.80 $ 2. HR Holiday Rate (refer to Section K for Holidays Observed) $ 28.80 $ 3.1.2 UPGRADED GUARD ALL SITES i~e-� Dese o _ .. y f� � x Hourly Rate for Armed Guard Extensio 1. HR Overtime rate for Security Services. $ 29.24 $ 2. HR Holiday Rate (refer to Section K for Holidays Observed) $ 29.24 $ 3.1.3 ARMED GUARD ALL SITES Description , r :� Hourly Rate for Awned Guard Extension 1. HR Overtime rate for Security Services. $ 30.28 $ 2. HR Holiday Rate (refer to Section K for Holidays Observed) $ 30.28 $ REP — Goods, Services, & Consultants Revised: November 8, 2016 OCA Document No. 841661 3 Page 33 Addendum B RESOLUTION NO. 2019 - RESOLUTION OF THE CITY COUNCIL OF THE CITY OF NATIONAL CITY WAIVING THE FORMAL BID PROCESS PURSUANT TO NATIONAL CITY MUNICIPAL CODE SECTION 2.60.260 AND AUTHORIZING THE CITY TO PIGGYBACK ONTO THE CITY OF SAN DIEGO AND ALLSTATE SECURITY SERVICES, INC. AGREEMENT AND AUTHORIZING: (1) THE MAYOR TO EXECUTE A ONE-YEAR AGREEMENT BETWEEN THE CITY OF NATIONAL CITY AND ALLSTATE SECURITY SERVICES, INC. IN THE NOT -TO -EXCEED AMOUNT OF $40,000 FOR THE PROVISION OF SECURITY GUARD SERVICE TO THE NATIONAL CITY PUBLIC LIBRARY, EFFECTIVE JULY 1, 2019 THROUGH JUNE 30, 2020; AND (2) AUTHORIZING THE CITY MANAGER TO EXECUTE FOUR (4) ONE-YEAR EXTENSIONS WITH EACH EXTENSION NOT -TO -EXCEED THE AMOUNT OF $40,000 FOR EACH ONE YEAR TERM WHEREAS, the National City Public Library has been piggybacking onto an Agreement for security services which terminates on June 30, 2019; and WHEREAS, in September 2018, the City of San Diego requested proposals from qualified firms to provide security guard services at various City facilities; and WHEREAS, on May 20, 2019, the City of San Diego awarded an up -to -five (5) year contract to Allstate Security Services, Inc. to provide security guard services to the City of San Diego's various Library sites; and WHEREAS, staff is seeking City Council's approval to waive the bid process pursuant to the National City Municipal Code Section 2.60.260 and piggyback onto the agreement between the City of San Diego and Allstate Security Services, Inc. for the provision of security guard service to the Library, effective July 1, 2019. NOW, THEREFORE, BE IT RESOLVED the City Council of the City of National City authorizes the waiving of the bid process pursuant to section 2.60.260 of the National City Municipal Code by utilizing the Agreement between the City of San Diego and Allstate Security Services, Inc. and authorizes the Mayor to execute a one-year agreement between the City of National City and Allstate Security Services, Inc. in the amount not -to -exceed $40,000 for the provision of security guard service to the Library, effective July 1, 2019 through June 30, 2020. Resolution 2019 - Page Two BE IT FURTHER RESOLVED that the City Council authorizes the City Manager to execute four (4) additional one-year term Agreements thereafter for amounts not to exceed $40,000 for each one-year term. PASSED and ADOPTED this 18th day of June, 2019. Alejandra Sotelo-Solis, Mayor ATTEST: Michael R. Dalla, City Clerk APPROVED AS TO FORM: Angil Morris -Jones City Attorney CITY OF NATIONAL CITY Office of the City Clerk 1243 National City Blvd., National City, California 91950-4397 619-336-4228 Michael R. Dalla, CMC - City Clerk ALLSTATE SECURITY SERVICES Security Guard Services National City Public Library Tommy Huynh (Library) forwarded a duplicate original Agreement to Allstate Security Services.